Home Instead - Round Rock, TX

Offers Home Care

17 Reviews
Call (866) 936-1978
Home Instead - Round Rock, TX (866) 936-1978

Reviews of Home Instead - Round Rock, TX

17 Reviews Write a review

Home Care Reviews for Home Instead - Round Rock, TX

January 03, 2018

By VN Vet Wife

I am a past client of this provider

Not good experiences with the first caregiver. GLORIA was a "nightmare". She displayed no boundaries at all. She was like a tornado going through my home. I had began remodeling before I had my total knee replacement surgery so there was a lot of stuff in my dining room. I was in bed yet the first day she came. Wow --- after the first two days my dining room was empty ... BUT the things were literally THROWN into my office. I could barely walk in the office. This was only the first of many "lack of boundaries" she left behind at the end of a day. KAREN was the second caregiver. We got along well. She knew what had to be done and did just that. If questions - she asked - not just went forward. I did have one issue with her being she told her boss I sent her home. Both my husband and I were sick - but I told her she could go about her duties just not come into the bedroom. Got up and found her gone. That was OK but wanted to make sure the agency that was paying for my help did not get billed. THIS organization dropped the ball big time in my book.

Provider Response

Thank you for taking the time to share your experience. We are glad that you had a good experience with Karon. All of our caregivers are screened, trained, and fully insured. Home Instead Senior Care makes every effort to establish a good connection between our clients and caregivers, but we understand that some personalities aren’t a good fit. We offer our clients and caregivers the right to reassignment in the event the connection isn’t there. I am sorry that our first caregiver didn’t work out how you hoped. You are more than welcome to contact our office at any time if you would like to discuss this matter further. -- Tyson Murphy, Owner/Administrator

October 17, 2017

By Angie M Johnson

I am a current client of this provider

We are really happy with Home Instead. We have been using their services for a little over a year.

September 26, 2017

By GPieper

I am a current client of this provider

We couldn’t be more pleased! True to their word, home indeed It’s completely focused on helping my parent stay in their home. Plain and simple, this is what everybody wants… It’s certainly what I want for myself and my family. Home indeed provided a caregiver that matched my parent exactly. I’ve seen almost immediate improvement in cognitive expression. If you’re looking for a partner to help you keep your parent in their home, You’ve found it!

December 06, 2016

By Sonja664706

I am a current client of this provider

We have Home Instead. They send out good caregivers. They are very flexible. They are very nice and compassionate. The one that comes now has very good work ethics. She does the laundry and cleans the house. She is very attentive to my mother. They are very punctual and on top of everything. Their billing comes once a month, and it is very accurate and very professional.

July 02, 2016

By Anne346882

I am a past client of this provider

We really liked the caregiver from Home Instead Senior Care, but Mom went into rehabilitation so we lost her. They have a great number of people at their disposal, so they're not looking for new caregivers if you want to have your caregiver changed. They recently adapted some practices that you have to mail the reports directly to them which I did not like because it's an extra burden on the family. The caregiver I had provided housework, cooking, cleaning, making the bed, taking care of the dirty laundry and trash, and making sure that Mom got her meals. The first five caregivers I had were not good, and then I had a good one. The management is quite well organized but they need to give more training to their caregivers, and they need to pay them better so they will provide the care that the clients deserve.

July 31, 2015


I am a current client of this provider

Angela, our caregiver provided by Home Instead, is very helpful, hard working, caring and cheerful. Home Instead is very good about staying in touch with us. We are very pleased with everything.

June 04, 2015

By Edward Porter

I am a current client of this provider

I added a star because of the outstanding professional services provided for my wife by Home Instead.

November 05, 2014

By D. Deaton

I am a past client of this provider

I had an urgent need for my family member over the weekend. After calling several agencies early Sunday morning, I settled on Home Instead. I was amazed with their professionalism and ability to react so quickly. My family member was under Hospice, but Home Instead provided nearly all the day to day care for a month. During this time we had a regular caregiver Monday through Friday, but used many others for weekends and to supplement. I was amazed at their knowledge and compassion. I also appreciated that Jennifer, the Case Manager, came to introduce each new caregiver and check on how things were going. I highly recommend this agency.

August 12, 2014

By Prillie

I am a past client of this provider

We needed the services of Home Instead Senior Care in a emergency situation. On my dad's 97th birthday he fell against the bathtub and bruised his rubs badly. He could no longer stay by himself in his home and his 91 year old wife couldn't care for him. Home Instead came and met with my brother in law and I and we set up a plan for care for dad. In a short period of time we had to have around the clock care except for the time I was there to care for dad. Home Instead quickly helped us meet that need. The Caregivers are so kind and compassionate and friendly. They efficiently cared for dad, paying attention to details and they were also great company for mom too, while they were there. In my dad's last days their tenderness, and skill and caring for his every need were amazing and we consider ourselves blessed to have had their services to fulfill my dad's wish to be cared for in his home until his death. Many of the Caregivers are now considered family and the staff at Home Instead; Ty, Lacey, Don, Jennifer, Claudia and the Caregivers are exceptional, kind, compassionate professionals and we are very thankful for them all!
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About Home Instead - Round Rock, TX


Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Round Rock, TX

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Senior Care Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Round Rock, TX

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