T.Boone Pickens Hospice and Palliative Care Center

KeithDPearson

Utter heartbreak! First, allow me to say we are educated consumers of eldercare. This is not our first rodeo. After more than two weeks of multiple assessments of my mother, assurances of transport any day, waitlists, delays and broken promises we were told that they are no longer accepting patients for inpatient hospice because they lost their pharmacy that prescribes IV drugs. PHARMACY? Singular? How do you lose your only pharmacy that allows you to be in business? No redundancy? They are still accepting residential and respite patients which are private pay, but not inpatient hospice patients which are paid for by Medicare. Is this a pharmacy issue or something else? We asked their representative case worker if they had any visibility as to when they would have the pharmacy issue resolved. She said management was not comfortable giving any timeline. After that call all we received was silence and no response to multiple attempts. We were able to find out a week later, after being connected to the CEO, that they were admitting patients for IV hospice care – Just not us. I feel lied to, manipulated and ultimately abandoned. We have had to scramble to find another provider. The process of managing your mother’s demise is emotionally taxing enough. To add the additional stress and frustration through an exceptionally disorganized process is inexcusable. Please if you are considering T Boone Pickens Hospice or Faith Presbyterian I hope this review will help guide you.

spiritbear

I am so very grateful to all the staff from the front desk, Chaplin, nurses, well everyone, for their kindness, support, their love and understanding of what we are going through!!! I am forever in your debt for all that was done to make my friend, his brother and friends feel comfortable! Anyone who needs a place that should be given 10 stars, must at least look into this wonderful place! Clean, caring employees, beautiful view for the days you have to enjoy...everything! I wish all other hospice facilities would take a page from, and learn from, your facility. I am so grateful that my loved one got to spend his last days there!!!! You were Angel's!!!!!!!

Gardenangel

My elder sister's daughter Malinda was moved to your beautiful Palliative Care facility where she passed away with the most loving and gentle circumstances. I've not been there but the stories I've been told say that it is heavenly, complete with angels as nurses. Thank you so much for making Malinda's transfer to Heaven so blessed.

Provider Response

Chona

Faith Presbyterian Hospice is excellent. They provided wound care for my mom. They had a regular nurse that would come out and check on her three days a week. Also a social worker and a chaplain would come out on a regular basis. They were really good. It's not a 24/7 care. So it would be nice that they have a list of in-home care agencies that you could call.