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Visiting Angels - Beaumont Beaumont, TX

350 Pine St, Beaumont, TX 77701

(800) 558-0653 (Call a Family Advisor)

4.42

(7 reviews)

Offers Home Care

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Reviews of Visiting Angels - Beaumont in Beaumont, Texas

4.42

(7 reviews)

    CDOTSON

    1

    February 18, 2023

    Other

    My mother has been a client of Visiting Angels for the past year. About 5 mos in, caregivers started changing. With new people in and out we decided to put in cameras. This was no secret. We told VA and posted a sticker on the front door. My mom was distraught one day and said the caregiver slept, head down on the counter. We checked the cameras and sure enough the caregiver was sleeping. Slept for about 90 minutes of her 4 hour shift. The shift is 4-8pm. My mom was walking around while the caregiver slept. We complained. VA said they’d talk to her. They sent her back, only for her to repeat this behavior. If she wasn’t sleeping she was on her cell phone. There is a huge lack of training for these caregivers. The last three caregivers they sent to our home either slept or spent most of their time on the phone , ignoring my mom. My mom has dementia and is high risk for falling. My mom was awake and walking around while these “responsible, trained” caregivers slept and/or totally ignored her. Yes, we can blame the caregivers but what kind of real training are these employees getting? VA needs to spend less money on their marketing and more money on training. We complained several times, and basically were ignored. Obviously, we have made another choice for her care moving forward. I do have video and pictures to back up these claims.

    Provider Response

    We are disappointed to hear that you did not have a more positive experience with us at Visiting Angels. We value your comments but hope you understand that we are not immune to challenges like in any functioning business. Our managers are knowledgeable and strive to assist in correcting problems and bringing the caregiver along with the issues or concerns, when alerted. Corrections and changes were made when requested as well as us providing additional training opportunities to our caregivers.

    Barry Bryant

    5

    January 5, 2023

    Other

    If you are looking for care for your loved ones, you do not need to look any further. The care Visiting Angles provided to my family while my dad's health declined was second to none!! The entire team is Amazing and compassionate!!! They are SO easy to talk to, they listen and advise on the what's best for the patient and the spouse. They show up when they say they are and they do what they say they are going to do and then some! Every single care giver that assisted with my parents was SO genuine, kind, caring, willing and most of all skilled in providing the utmost care!!! These folks truly are Angels!!!

    Provider Response

    Barry Bryant, thank you for your kind words and this wonderful review! We are blessed to provide extraordinary home care for seniors Barry Bryant, our exceptional service is our top priority. Our exceptional service is our top priority. Thank you again for the great review!

    Anonymous_5787

    5

    February 16, 2022

    I am a current client of this provider

    She is marvelous. She helps me with showering. She has helped me in every way. If I need something that I am not regularly scheduled for I can reach hem even on a weekend and they will set it up for me.

    Provider Response

    Anonymous_5787, we are glad we could help with your at home care support needs. Thanks again for the recommendation, and have an amazing day!

    Suzie E_1

    5

    January 25, 2022

    I am a current client of this provider

    They've made it a lot more feasible on me. We did not want my mom to go to a facility because she lives for her family. We all have our own careers and children so it's made everything possibly. They've been very responsive. They are very professional.

    Provider Response

    Thank you again for taking the time to let us know how we did. We strive to do our best in providing personal care services ranging from companionship to dementia care. Have a great day!

    Jack A_4

    5

    January 25, 2022

    I am a past client of this provider

    The care that is sent out is very willing to pitch in and help me. They are always responsive to our needs and schedule changes.

    Provider Response

    Hi Jack A_4! We're so happy Visiting Angels was able to help provide assistance with elderly care at home!

    Stephanie K_6

    5

    December 28, 2021

    I am a current client of this provider

    It gives me peace of mind. I like that they are accommodating.

    Provider Response

    Stephanie K_6, we're happy to hear you had such a positive experience with your caregiver as we pride ourself in providing the best home care. Thanks again for taking the time to leave us this information about your recent visit. Take care!

    Janette K

    5

    December 11, 2021

    I am a current client of this provider

    We work, and it's comforting that someone is always there for her. They do the extra things.

    Provider Response

    Hello Janette K, we appreciate you taking the time to leave us this feedback as it's always a gift!

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    About Visiting Angels - Beaumont in Beaumont, Texas

    Visiting Angels - Beaumont is a Senior Care provider in Beaumont, Texas that offers residents Home Care services. Contact Visiting Angels - Beaumont for more details on services and rates.

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