Home Instead - Wilson, Smith and DeKalb Counties, TN
1633 W Main St , Lebanon, TN 37087
Community Reviews and Comparisions
Featured Review
Anonymous97
5
|
November 21, 2025
I was reluctant to begin hiring caregivers but Home Instead made it easy to begin. My beloved husband was experiencing cognitive changes due to a degenerative neurological disease and I did not want to disrupt his routines. But I had to have help so I could leave the house. Home Instead sent an angel to us. She is cheerful, energetic, supportive, positive and encouraging. My husband’s quality of life is vastly improved as she jokes with him, reminds him of important events, takes him to various activities, laughs at his jokes, and listens to his life stories. And in doing all those things and many more, she is taking care of me, too. I am relaxed when she is with him and feel comfortable knowing she always has his best interest in her heart.
About Home Instead - Wilson, Smith and DeKalb Counties, TN in Lebanon, Tennessee
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer's or Parkinson's disease. When a client's condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency's service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don't require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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Reviews of Home Instead - Wilson, Smith and DeKalb Counties, TN in Lebanon, Tennessee
4.5
(15 reviews)
Anonymous97
5
|
November 21, 2025
I was reluctant to begin hiring caregivers but Home Instead made it easy to begin. My beloved husband was experiencing cognitive changes due to a degenerative neurological disease and I did not want to disrupt his routines. But I had to have help so I could leave the house. Home Instead sent an angel to us. She is cheerful, energetic, supportive, positive and encouraging. My husband’s quality of life is vastly improved as she jokes with him, reminds him of important events, takes him to various activities, laughs at his jokes, and listens to his life stories. And in doing all those things and many more, she is taking care of me, too. I am relaxed when she is with him and feel comfortable knowing she always has his best interest in her heart.
Caring friend
5
|
October 8, 2025
I meet with Jennifer. She was wonderful to work with.She was very knowledgeable and professional. I knew my family member would be well taken care of. I highly recommend this agency.
Randall76
5
|
September 26, 2025
Jennifer with Home Instead came out to my home to talk with me about in-home care for my in-laws. She was kind, knowledgeable, and took the time to answer all of my questions. I felt very comfortable and confident after our conversation, and we’ve decided to move forward with their services. I appreciate her professionalism and compassion, and I would highly recommend Home Instead to anyone looking for quality care for their loved ones.
Provider Response
Donna
5
|
March 7, 2025
Everyone has been really nice and caring. Very dependable. We never had to worry about someone calling in sick or not showing up. My mother-in-law was very happy with their services.
TManning
5
|
February 17, 2021
I am so pleased with Home Instead. In the 4 yrs of Mom living with me, this agency is by far the best she's had. Always on time, they work puzzles with her. They get her moving, share lunch, conversation and help with her room. I never have to guess how her day was. Thank you
AlanR
5
|
March 26, 2018
Bill came to our home and listened to discover the exact needs we had related to my mother's care. He set us up with the appropriate level of services. We are glad to have Home Instead to help us with my mother's care!
lmr15
5
|
February 9, 2018
HISC is a great place to use for your loved one. They offer resources for the caregivers to become great at their jobs. They are very compassionate and truly care about their clients.
J.J.B.
5
|
February 9, 2018
This company does a great job of helping to guide you through every step with your aging senior. Provides wonderful and compassionate care!
BillyBob12
5
|
February 9, 2018
Absolutely a great group of office personnel and Caregivers. I've been very impressed with the professionalism and level of CARE provided by Home Instead. It's great to see a company with it's heart in the right place!!
JP86
5
|
February 9, 2018
Home Instead Senior Care is wonderful! I would recommend them to anyone!
Cathey S.
5
|
February 1, 2018
Everytime I walk into Home Instead, I can feel the compassionate that everyone has for our Seniors. So happy they are in our community!
Anonymous D.
2
|
January 18, 2016
We are currently using Home Instead Senior Care for my son. They don’t do a whole lot, actually, because they are not allowed to. They give him a bath and get him dressed. I am not really happy with them.
Provider Response
We are concerned about any potential dissatisfaction you may be experiencing.
We pride ourselves on providing high quality, personalized care to our customers and want to immediately address any issue. Please contact us at 615.553.4297 and ask for Maggie Lea, Owner so we can discuss and resolve this issue for you.
Caring108813950
2
|
July 29, 2015
Home Instead came in two times, and I was really not pleased with them at all. My husband was over 200 pounds, and I needed somebody that could help me transfer him like when I needed to get him up to go to the bathroom. The person they sent out could only lift 50 pounds after me being very specific about a lot of things. I was not really happy with them. They were a big disappointment for me. They came out for one week, and they sent two different people out. They didn't know how to handle him because he weighed too much. They did send out a different person a couple of days later, and she was great, but soon after that, my husband went downhill, and I just told them to quit coming. I even got charged, and I don't understand what they charged me for, but I was so frustrated, I haven't even followed up on it.
Provider Response
First and foremost, let me express our deepest sympathies for the passing of your husband. We were honored to be a part of his care team, and we are thinking of you during this difficult time.
I am sorry you weren’t completely satisfied with your experience. However, there are times when a client’s weight or weakened condition requires specialized equipment for transfers. This is for the safety of our CAREGiver and your loved one.
Please call me at (615) 444-3553 so we can get any billing issues straightened out.
Maggie Lea, Owner
pamelajane
5
|
March 6, 2015
Home Instead in Mt. Juliet is an AWESOME partner to Rutland Place! They have helped so many residents stay independent whether there's a need for medication reminders or assisting residents in daily activities while rehabbing from a hospital stay, they will go the extra mile and do whatever it takes to lend a helping hand. All of us at Rutland Place appreciate our relationship very much and highly recommend using this company.
Lisa2012
5
|
November 17, 2011
What an AMAZING place! After searching for the perfect company to watch over my grandparent's I came across HISC, They are dedicated to us, provide 24/7 care and on-call support, and no matter when we needed them or how short of a notice it was they were ALWAYS there. I truly hate that we had to go through so many other companies before we found HISC, but I am very Thankful that we did! THe Office staff is wonderful, and the caregivers are amazing! They truly go above and beyond!
Services and Amenities of Home Instead - Wilson, Smith and DeKalb Counties, TN in Lebanon, Tennessee
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
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