It would take a lot longer than anyone wants to read. I will try to condense this:
Let's start with "help".
1. An aid arrived to shower my husband. Said couldn't do it alone. My young daughter who'd never even seen him without a shirt, let alone naked, had to literally get in the shower and do the whole thing as the aid was inept and even stated she cannot do a shower alone. I was unavailable. HE was mortified! My husband was a probably all of 120#. Aid did not even know how to work around a urinary catheter. The 1st aid, Courtney was excellent. Very professional and respectful and knew how to shower and did it without assistance.
2. The social worker Stephanie paid more attention to my dog than the patient. I asked her in advance what do we do if he dies over weekend and nothing has been set up with crematorium as she hadn't gotten back to me with info. She said" that's not likely to happen". Guess what. It did.
The nurse that arrived did stay w/me til staff arrived. While waiting, the nurse offered to "take the dog off my hands if I found I couldn't keep her". My husband's body was still warm.
3. Twice the medical supply company called asking what supplies we needed AFTER my husband had died.
4. And twice hospice staff called to ask how my husband was doing: 2 WEEKS after he had died!
5. I was told hospice would be contacting me post care....still waiting a month later.
Since our experience, several people have told me Tennova Hospice is the worst! I know why.
The part time nurses are much more professional, helpful and kinder than "regulars". Courtney, Angie and Matt: KUDOS, glad you were part of his care if even just once. Please RUN to another agency and work for a decent company.