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Right at Home Hilton Head

29 Plantation Park Drive, Bluffton, SC 29910

(843) 310-6055

Verified Partner

4.56

(272 reviews)

Offers Home Care
Top rated on Caring.com

2020, 2021, 2023

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Reviews of Right at Home Hilton Head in Bluffton, South Carolina

4.56

(272 reviews)

    Top rated on Caring.com

    2020, 2021, 2023

    View More

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Richard W_39

    5

    March 20, 2024

    I am a current client of this provider

    They've helped the most by working with us and trying to make things better. I like that they are really good and do things and listen to what you are telling them and try to right it.

    Helen M_33

    5

    March 19, 2024

    I am a current client of this provider

    We are grateful for the service. They make it easier for us, for sure. I would mention the service is very reliable. The caretaker is as sweet as can be. Everyone we work with is super nice.

    Kathyryn U

    4

    March 12, 2024

    I am a current client of this provider

    They meal prep for her. They are very consistent with scheduling.

    Wayne B_12

    5

    March 12, 2024

    I am a current client of this provider

    They listened to what I said about the caregivers. They have high standards for training their employees.

    Anonymous_757

    5

    March 7, 2024

    I am a current client of this provider

    I use them to take me to the doctor in my wheelchair. They do an outstanding job helping me with my shower needs. I would recommend anyone to go to Right at Home.

    Ralph F_5

    5

    March 7, 2024

    I am a current client of this provider

    They help me with my bath and getting dressed. We have had several ladies helping us and they are excellent.

    Jody R_2

    5

    March 5, 2024

    I am a current client of this provider

    My wife has a terminal illness, and they have taken a lot of pressure off of me, and have made her feel very comfortable and safe around the house. I would recommend them because they have good employees who are always on time, and are well-trained.

    Mike D_17

    5

    February 20, 2024

    I am a current client of this provider

    They have been very helpful. I like that they are thorough.

    JD Y_1

    5

    February 19, 2024

    I am a current client of this provider

    They send me the kind of people that can assist me. I like the service--they are always there for me and send me excellent people.

    Ann D_18

    4

    February 15, 2024

    I am a past client of this provider

    I would have liked to have had certain people all of the time. I liked most of the people that came. I like that they helped me out a great deal.

    Deborah M_24

    5

    February 13, 2024

    I am a current client of this provider

    It is 3 days a week for 4.5 hours. It is a positive experience. They don't need to improve anything. I have talked to people about them and they would all choose them if they could.

    Becky H_11

    5

    February 5, 2024

    I am a current client of this provider

    The caregiver cleans well and helps me with anything I need. They have been very good. The people have always been on time.

    Shirley P_14

    5

    January 25, 2024

    I am a current client of this provider

    I would recommend them because I like that every time I call with a day I need them, they are right on it. Their availability is great for me.

    Kelley L

    5

    January 12, 2024

    I am a past client of this provider

    The client needed someone here and that was the important thing. We liked our home health aide, she was wonderful. It was easy to sign up. The nurse that helped us to sign up was reassuring.

    Anthony E_1

    5

    January 12, 2024

    I am a current client of this provider

    Everyone that has come are easy to deal. I was the caregiver previously, and the services allow me to do other things. I like that this agency was very personalized. The social worker has been very attentive.

    Cecile D

    4

    January 4, 2024

    I am a current client of this provider

    I only have them for six hours a week, so it doesn't impact too much. I would like to see the agency improve its communication.

    Terry W_9

    5

    January 4, 2024

    I am a current client of this provider

    Every time I had a question they answered I'm in a timely fashion. They are all professional, especially after talking to Neil. Ciara the nurse also came by.

    Kristin K_3

    5

    December 15, 2023

    I am a current client of this provider

    My mom is in South Carolina, and I am in Seattle, Washington. We wouldn't be able to function without them. They keep me in the loop about what is going on. I would recommend them because I like that the caregivers we have had for 6 years had been excellent, they always answer questions, no issues

    Laurie F_5

    5

    November 22, 2023

    I am a current client of this provider

    She helps me with everything, I really depend on her. I wish I could have her every day. They sent me a wonderful person.

    Cleve J_5

    4

    November 10, 2023

    I am a current client of this provider

    They can communicate more in the office. They can improve their communication.

    Veronica W_5

    5

    November 10, 2023

    I am a current client of this provider

    They have been courteous and respectful. They are able to provide the service that I need and have flexible hours for caregivers.

    Debbie S_26

    5

    November 8, 2023

    I am a current client of this provider

    I like Heather for her caring and always keeping in contact with me. The communication is wonderful. My only contact with them is through Heather, and she has been so helpful, she keeps in touch with me and is always texting me.

    Lisa R_22

    5

    November 3, 2023

    I am a current client of this provider

    It makes a significant impact, they are so much better having a caregiver because that takes pressure off their day. I love the nurse supervisor that comes in. She is good at keeping me informed and really cares about my aunt and mom and has been so helpful navigating the politics.

    Willie Lee F_1

    5

    October 20, 2023

    I am a current client of this provider

    When I first started with services I was bedridden, but the agency has been prompt, and I am now able to walk. I have gotten a little bit of improvement. The agency knows how to care, and are very caring people.

    Timothy H_7

    5

    October 20, 2023

    I am a current client of this provider

    I get a break every week and we are extremely grateful. I have a good rapport with them. They make sure I'm correct on everything.

    John O_22

    5

    October 11, 2023

    I am a current client of this provider

    They help me in any way I need. They are very considerate and kind.

    Patricia C_28

    5

    October 11, 2023

    I am a current client of this provider

    The caregivers have helped the most with everyday household chores. I like that they're punctual, on time, and are very helpful. They're very kind to the client.

    Jan David B

    3

    October 6, 2023

    I am a past client of this provider

    They helped with bathing and dressing. They need to explain the services better.

    Steve R_16

    5

    October 6, 2023

    I am a current client of this provider

    They take care of both my parents. They are reliable and attentive.

    Bob R_5

    4

    September 25, 2023

    I am a current client of this provider

    I don't know what perfect is, but they do interact with clients and we ask them to provide supplements when needed. We could have gotten off with a better start.

    Christina G_4

    5

    September 25, 2023

    I am a current client of this provider

    They call me when there is an issue. They provide great care.

    Michael M_82

    5

    September 21, 2023

    I am a current client of this provider

    They assigned some knowledgeable and personable staff to my husband. I like how they are very responsive, as I needed them very badly.

    Anonymous_7599

    4

    September 20, 2023

    I am a current client of this provider

    Once I get all healed, I won't be needing the services anymore. I was having problems with a stroller falling apart, and she helped me get a new one.

    Arnold K_1

    4

    September 13, 2023

    I am a current client of this provider

    It allows me to go to work but I wish they offered more hours. They are punctual but it is hard to find coverage for late night shifts.

    Carol B_60

    3

    August 25, 2023

    I am a past client of this provider

    Some of them were good of them, and some of them weren't good. We asked some of them not to come back. They could have just taken better care. They sent people who weren't strong enough to do anything. Some of the people that come aren't strong enough to do what they need to do with her. They'd come in and they'd work with her 15 minutes and sit the rest of the time.

    Anthony R_11

    5

    August 24, 2023

    I am a current client of this provider

    There are things that I am not able to do, and this service helped me do certain things. I like that life has been easier for me.

    Anonymous_7570

    4

    August 16, 2023

    I am a current client of this provider

    They are extremely clean. If they are going to be late, they will call me and let me know. I always know that someone is coming. I wish I have had more of the same girl instead of all the different girls.

    Donald V_2

    4

    August 4, 2023

    I am a current client of this provider

    They just sit here and be with him, and they allow me to go out. I'd recommend them because they're responsible.

    Carmen C_8

    5

    June 22, 2023

    I am a current client of this provider

    They help me with my pill distribution. They have excellent service.

    Luzviminda G

    5

    June 22, 2023

    I am a past client of this provider

    The most helpful was if I asked them some questions, they would give the explanations. I like that when I called them, they were here right away.

    Anonymous_7464

    4

    June 14, 2023

    I am a current client of this provider

    They are great, they help me 100% with everything. They are very lovely people. I love it, they don't need to improve anything.

    Cecile S_1

    5

    June 14, 2023

    I am a past client of this provider

    They provided the care that I needed. I like the response time.

    Dr. Jane W_1

    5

    June 9, 2023

    I am a current client of this provider

    They have a good attitude and are here when I need them. I like that they have a nice attitude and are nice to work with.

    Marlene H_8

    4

    June 9, 2023

    I am a past client of this provider

    He felt they didn't take him outside and practice walking with him as often as they could have. They put a personal touch into his care from the moment we started with them.

    John W_62

    5

    May 24, 2023

    I am a current client of this provider

    They provide an excellent service for Barbara. I like that they are motivated to provide service.

    Frederica C_1

    5

    May 22, 2023

    I am a current client of this provider

    It's a necessary good. I like everything. I don't have a problem. I like the care we get from them as well as the caregivers.

    Anonymous_7349

    5

    May 10, 2023

    I am a current client of this provider

    They did some cooking and put the shopping away. They were able to provide the hours that I needed.

    Anonymous_7415

    1

    May 10, 2023

    I am a past client of this provider

    It became very difficult because we were changing aides frequently, and they didn't know what to do when they came in. They should make sure that the people aren't gonna do something like going through our drawers.

    William L_20

    5

    May 3, 2023

    I am a past client of this provider

    The person they sent out was caring and punctual. I brought my mother with me when I went on vacation, but still wanted time for myself.

    Carol B_56

    5

    April 24, 2023

    I am a current client of this provider

    They take care of my life when they come. I like that they had good agents that work for them.

    Anonymous_7183

    5

    April 12, 2023

    I am a past client of this provider

    They were able to stay with the client and we didn't have to worry about him. The people that they have sent over to stay with the client were all really good people.

    Bruce B_25

    4

    April 11, 2023

    I am a current client of this provider

    They let me know that Nancy is being checked on and being taken care of. At first, my mother-in-law wasn't quite sure about the caregiver but now she loves her. They communicate well with us and keep us informed.

    Anonymous_7252

    5

    April 11, 2023

    I am a current client of this provider

    We haven't used them for very long, but we think we would like to go in a different direction for the client's care. They are knowledgeable and timely to respond.

    Tom S_21

    5

    March 23, 2023

    I am a past client of this provider

    They were here on time. They were helpful and responsive.

    Christine B_16

    4

    March 17, 2023

    I am a current client of this provider

    They do their routine check-ins and follow up. If I have a problem, I can call the caseworker.

    Frederica C

    5

    March 8, 2023

    I am a current client of this provider

    They provide the care I need. They do what I need them to do. I have no complaints.

    Tracey L_1

    3

    March 3, 2023

    I am a past client of this provider

    She couldn't even help my parents in the bathroom. When they met with us and saw my mom and dad condition, they sent someone with no experience or qualifications to help.

    Timothy H_4

    5

    February 16, 2023

    I am a current client of this provider

    We don't use it daily. The only thing is she is limited to 40 hours a week and only use her 4 or 5. It would be nice if she could go over with us paying the difference in overtime. I like the flexibility. We have a caregiver that signed up for Right at home that we knew well. I appreciate that instead of strangers.

    Kristin K_1

    5

    February 14, 2023

    I am a current client of this provider

    The caregiver is absolutely wonderful, and she goes above and beyond. I like that they've had great communication.

    Nathaniel I_1

    5

    February 6, 2023

    I am a current client of this provider

    They are extremely helpful. It helps me a lot, my husband has dementia. They have good communication.

    Dorothy P_27

    5

    February 6, 2023

    I am a current client of this provider

    The way Pam interacts with my momma has made a tremendous difference for her. The caregiver, Pam, has made the biggest difference.

    Willie Lee F

    5

    February 3, 2023

    I am a current client of this provider

    A have a nurse that comes in and makes sure I can get in my bath. I like the service that they give me.

    Janae G

    5

    January 25, 2023

    I am a current client of this provider

    It takes the load off of us. In general, the company provides nice service.

    Ralph F_3

    5

    January 25, 2023

    I am a current client of this provider

    The caregiver helps prepare breakfast, showers my loved one, and helps out with all his other daily care needs. The caregiver they have sent is very wonderful at her work, so we would certainly recommend them for their caregivers.

    Kittie R

    5

    January 24, 2023

    I am a current client of this provider

    Sometimes amazing things happen and sometimes, I can't wait for them to leave. I haven't had a caregiver I don't like.

    Joseph R_16

    4

    January 5, 2023

    I am a current client of this provider

    There is someone there for my father when I am not there, and I have confidence in them. They are consistent.

    Laurie F_4

    5

    December 23, 2022

    I am a current client of this provider

    She helps me shower. They could communicate about letting me know that a caregiver is not coming.

    Lisa R_17

    5

    December 15, 2022

    I am a current client of this provider

    They're responsible, communicative, and caring. They're personal, attentive, and make her happy.

    Jamie B_4

    5

    December 15, 2022

    I am a current client of this provider

    The agency has been everything I wanted them to be. They are kind, supportive, trustworthy and I am able to do what I need to do. I like this agency because my dad died last week and they have been very helpful with that.

    Anonymous_6762

    5

    December 5, 2022

    I am a current client of this provider

    They provide the care that I need. They are dependable.

    Savannah B

    5

    December 5, 2022

    I am a current client of this provider

    They allow us more free time to take care of things we need to take of. I like their flexibility and promptness. They have a high level of service.

    Joan S_47

    5

    December 5, 2022

    I am a past client of this provider

    They provided me peace of mind. The provided comfort for mom.

    Fannie F_1

    5

    November 24, 2022

    I am a current client of this provider

    They help the most by taking care of me. I would tell a friend that they give good service.

    Jane L_10

    2

    November 22, 2022

    I am a current client of this provider

    They could be honest in their communication. They could communicate more when people are coming.

    James L_36

    4

    November 18, 2022

    I am a past client of this provider

    The caregiver provided a nurturing environment that made my father-in-law feel comfortable and safe in his own home. They need to have more continuity of care by trying to retain caregivers that establish relationships with their clients.

    Arnold K

    5

    November 4, 2022

    I am a current client of this provider

    It has been much better. I wish I had more hours though to be able to help, but that's not their fault really. I like that they try to respond to my requests.

    Carmen C_7

    5

    November 4, 2022

    I am a current client of this provider

    They make me happy. They are convenient, prompt, and friendly.

    Penny B_3

    5

    November 4, 2022

    I am a current client of this provider

    They take very good care of me. They are very nice in every way.

    Anonymous_6701

    4

    November 4, 2022

    I am a current client of this provider

    They take care of my meals, and they are willing to keep things clean. I like their competence and most of them are nice.

    Cynthia C_11

    5

    October 25, 2022

    I am a current client of this provider

    I like the quality of the caregivers. I like that they communicate well with the caregiver when I put in a request they let me know if they have been able to fill it.

    Jett N

    4

    October 11, 2022

    I am a current client of this provider

    They are always there and there is no concern about them showing up. I like that they provide 24 hour care for her.

    Sierra S_1

    5

    October 11, 2022

    I am a current client of this provider

    Without it, she wouldn't survive. I like that they're flexible.

    Helen G_14

    5

    October 11, 2022

    I am a current client of this provider

    I don't need a lot of help but I know in the future I would need more. The biggest thing they do for me is help me wash laundry since I have trouble due to its weight, alongside things like watering my plants. That's been a huge boost in my day-to-day life. The caregiver who shows up to my place is very dependable and does everything I need so I would recommend them.

    Jimmy K_2

    4

    October 5, 2022

    I am a current client of this provider

    If they continue serving the way they are, I would like them to continue to serve. I like that they are true to whatever their commitments are.

    JD Y

    5

    October 5, 2022

    I am a current client of this provider

    Them just being there helps me. I like their consistency.

    Gloria O_5

    3

    September 28, 2022

    I am a current client of this provider

    When someone shows up it is good, they have had a problem with getting people to come. Lately, they are not able to fulfill the need.

    Blanche D

    5

    September 23, 2022

    I am a past client of this provider

    They helped the most with every day chores. I liked them because of the personality of the company.

    Charles "Bob" P

    5

    September 9, 2022

    I am a current client of this provider

    They do whatever I ask them to do. I like that they are reliable.

    Sandra J_6

    5

    August 16, 2022

    I am a current client of this provider

    They make my life easier since there's a lot I can;t do and they do that for me. I like the people. They're friendly and do their job.

    Anonymous_6338

    5

    August 16, 2022

    I am a current client of this provider

    They are a lot of help. I like that they are on time.

    Anonymous_6441

    5

    August 16, 2022

    I am a current client of this provider

    They help her with her daily activities such as getting dressed. I like the way that they operate.

    John P_51

    4

    August 3, 2022

    I am a current client of this provider

    The most helpful has been the promptness of the caregiver. The agency could improve the communication.

    Nancy R_21

    5

    August 3, 2022

    I am a current client of this provider

    I am able to do more for myself than I was initially. Now that I have people more consistently, I would recommend them highly.

    Jennifer T_3

    5

    August 3, 2022

    I am a current client of this provider

    They help her with her hygiene. I like that the billing was very easy and the caretaker herself and her flexibility.

    Aldridge B_1

    5

    July 25, 2022

    I am a current client of this provider

    It has had a positive impact, I have no complaints. I would be glad to recommend them, they are great.

    Ronald D_6

    5

    July 25, 2022

    I am a current client of this provider

    The food is available to me. I like that they know what is going on.

    Karlene G_1

    5

    July 21, 2022

    I am a current client of this provider

    The caregiver always kept her end of the bargain. I like that they were able to baby sit me during the downtime.

    Linda H_54

    1

    July 18, 2022

    I am a past client of this provider

    They can have someone actually show up to do the caregiving. They should have staff to come to me.

    Provider Response

    Simply put, you are correct. We are sorry we were unable to meet your expectations and hope you would give us another chance if the opportunity presents itself. Thank you for your comment.

    Anonymous_6269

    4

    July 7, 2022

    I am a current client of this provider

    She does everything that I need to be done. I like that I got to know the person that comes.

    Michael D_23

    5

    July 6, 2022

    I am a current client of this provider

    They allow me to take care of things that would be challenging to do so with my son coming along. I like their responsiveness in the rare occasion where I have questions, they're available.

    Debbie S_22

    4

    June 23, 2022

    I am a current client of this provider

    They are there to fill in when I need them, sometimes last minute. The nurse is responsive.

    David A_20

    5

    June 22, 2022

    I am a current client of this provider

    Right at Home has made the clients experience positive by assigning good caregivers. I like Right at Home because they have good caregivers.

    Kathryn A_2

    5

    April 13, 2022

    I am a current client of this provider

    They make lunch and visit with him. I like that the aides are very good and nice.

    Lottie B

    5

    April 5, 2022

    I am a current client of this provider

    They were able to let us have some time away so we can do things. I like Jennifer and if someone decided not to come in she finds someone else.

    Jane G_13

    5

    March 16, 2022

    I am a current client of this provider

    The services are very helpful. My caregiver has helped me the most with getting bathed and dressed. I like my caregiver. My caregiver works with me and she is excellent.

    Jeff H_6

    3

    February 17, 2022

    I am a current client of this provider

    The caregivers who have not been a good fit need to get training in personal care like bathing and transferring people. They have a number of different people they send out and some are good and some are not so good.

    Anonymous_5745

    4

    February 16, 2022

    I am a current client of this provider

    They send the same caregiver and the way the caregiver interacts with her throughout the day. They can improve the consistency of scheduling.

    Kevin B_15

    4

    January 25, 2022

    I am a current client of this provider

    This person doesn't need much care, so it isn't that high of an impact. There are some adjacent activities of daily living, they could help a little more on the cleaning aspect of them. I like the support staff. I like their different roles. They have good front people to tell you about the organization.

    Jackie W_9

    3

    January 19, 2022

    I am a current client of this provider

    They have helped with the client, doing everything they need to do. There are many times when the aide is not here. The company is great.

    Barbara K_4

    5

    January 5, 2022

    I am a current client of this provider

    She cleans my house. They have sent me a good aide who does what I ask her do.

    Katherine S_6

    5

    December 23, 2021

    I am a current client of this provider

    Brenda helps me so much and is so sweet, she's the reason I still use Right at Home. I had some bad caregivers at first, but I have Brenda now and she is wonderful, I love her to death.

    Joan W_20

    3

    December 20, 2021

    I am a current client of this provider

    They could get qualified people, who are vaccinated. When her caretaker was out, they couldn't find anyone to come in who was vaccinated.

    Alesha J

    5

    December 3, 2021

    I am a current client of this provider

    She has been instrumental in coming in and assisting my mom in basic care. We like that they were able to come in and take care of the needs of my mom.

    Dan W_5

    5

    December 3, 2021

    I am a past client of this provider

    One thing that they have done to make my experience positive is that they are very communicative and supportive. One thing that I liked about the agency was the people that they were sending us and the quality of the people.

    William R_26

    4

    November 18, 2021

    I am a current client of this provider

    The services have been helpful for me because I now have time to do other things. My husband had a stroke six years ago, so they've consistently had people here to help him for several years.

    Michelle F_6

    5

    November 17, 2021

    I am a current client of this provider

    They are treating my Dad with a lot of dignity. They gave us a lot of advice. They weren't trying to sell us. They really care about my father.

    Debbie P_12

    5

    November 3, 2021

    I am a past client of this provider

    She could not have lived at home without the services. They were always in communication with me about the care.

    Arthur "AC" S

    5

    October 21, 2021

    I am a current client of this provider

    They gave me someone that I know and I feel comfortable with. I don't really talk to a lot of people here.

    Avery C

    5

    October 5, 2021

    I am a current client of this provider

    I am very happy with them. When they know what they're doing and everything, the way they handle everything, it makes it to where I can stand the pain I have. It's a very positive impact. I like their promptness and their knowledge of how to handle me. I am in a wheelchair and they get me inside the doctor's office, and they know how to get me in and out of vehicles.

    Anonymous_5202

    2

    September 27, 2021

    I am a current client of this provider

    They need to do what they say they would do and not just give lip service. When I talked to them on the phone to get my services started, they said they would be able to always have someone out here to care for me and my sister. So far they haven't done that and say it is due to COVID. I want them to live up to what they say. They keep telling us that they do not have enough caregivers due to COVID.

    Provider Response

    Anonymous_5202 Although Covid has presented some challenges we must work to meet your expectations. Please reach out to our local office to discuss how we can improve your current experience. Thank you for taking the time to comment.

    Katherine D_2

    3

    September 9, 2021

    I am a current client of this provider

    They should assign someone else. She wants more experience in what she's doing.

    Fannie W_1

    5

    September 4, 2021

    I am a current client of this provider

    They are good company for me, since I live alone. I like the girls who come out, they do what they need without asking me for help.

    Jan L_5

    5

    August 26, 2021

    I am a current client of this provider

    The level of care has improved her life. We like the level of care that is provided.

    Dorothy P_12

    4

    August 24, 2021

    I am a current client of this provider

    The caregiver that actually comes is consistent and has come for years, which is nice. The administration was having issues with the billing.

    Susan B_37

    5

    August 4, 2021

    I am a current client of this provider

    They take care of my dishes and laundry. I like that they provide quality care.

    William "Justin" O

    4

    July 12, 2021

    I am a past client of this provider

    They sent him a caregiver to assist him and stay with him. There was only one day they didn't show up.

    Lynn O_4

    4

    July 12, 2021

    I am a current client of this provider

    The services have helped me to continue working. I would recommend more if the caregivers were a bit better.

    Margaret W_9

    4

    July 8, 2021

    I am a current client of this provider

    Every other weekend, nobody comes. I would like someone to come every weekend. They need to be more consistent.

    Art N

    5

    June 28, 2021

    I am a current client of this provider

    They help her organize things. They get along well with my mother.

    Warren M_1

    5

    June 11, 2021

    I am a past client of this provider

    They helped the most with providing good caregivers. They provided great service, care and warmth. They made my husband feel comfortable.

    Fannie F

    5

    May 12, 2021

    I am a current client of this provider

    They work with me and bathe me. Everything is going smooth with them.

    Anonymous_4862

    5

    May 11, 2021

    I am a current client of this provider

    They come in and help as soon as I ask them. They have good people working for them, they are all trying to accommodate us.

    Sierra S

    5

    May 7, 2021

    I am a current client of this provider

    Without the services she'd be dead. She's a very fragile, high-risk patient. They've been very attentive to the needs of the client.

    Betty W_13

    4

    April 21, 2021

    I am a past client of this provider

    It took a lot of doing on my part, but we got what we wanted in the end with the caregiver. They could improve on their communication skills.

    ReviewerAT0312

    5

    April 9, 2021

    I am a current client of this provider

    We've been using Right at Home Hilton Head for six weeks now. They're helping with blood-pressure monitoring, medication monitoring, errands like groceries, and light housekeeping. We've had to make a few changes with a couple of the ladies, but my mother is very, very pleased with the lady she has now, and we've gone down to two days a week from three days a week. It's only a couple of hours a day. My mom is very happy, and the business itself has been very accommodating to any of my phone calls or any follow-up I need. I'm satisfied with the service mom is receiving.

    Rebecca F_3

    4

    April 7, 2021

    I am a current client of this provider

    I really need the help. I have difficulty getting around. When my helper goes to check in and out it takes them 10-15 minutes to do so. Also, whenever they are all in meetings I have left messages with the answering service at least 5 times and I have never received a return call.

    Jerry E_2

    5

    April 6, 2021

    I am a past client of this provider

    They were very responsive and they sent great quality people who helped him with everything. They were very reliable and dependable. They have quality people.

    Anonymous_4609

    4

    March 9, 2021

    I am a current client of this provider

    It makes a big difference in a positive way when they show up. The biggest thing was just trying to get someone to come. We had been trying for three months and not until recently could we get someone to actually pick up the job. There were a lot of days when I was expecting someone and nobody showed up.

    Anonymous_4654

    5

    March 9, 2021

    I am a current client of this provider

    They got my mom a caregiver. They could have better communication.

    Mark H_15

    5

    March 5, 2021

    I am a current client of this provider

    They are very communicative. I like the whole organization and everyone that works for them.

    Joan S_37

    3

    March 4, 2021

    I am a past client of this provider

    Anything I asked was always done. With the virus, I don't think I would recommend them. I would not be using the services until the virus in under control.

    Nathaniel I

    4

    February 22, 2021

    I am a current client of this provider

    I just finally got an aide that is great. They could do better on their hiring of employees and their communication.

    Patricia W_17

    5

    February 3, 2021

    I am a current client of this provider

    They are honest and they do what they say they are going to do. I like the friendliness of everyone.

    Minnie W

    5

    February 3, 2021

    I am a current client of this provider

    They have helped by allowing me to handle and take care of my kids while they take care of my mom. I like that they kept their promises that they made to us about having the same caregiver when my mother came back into town. Sylvia is a huge blessing to me and my family.

    Brad S_1

    5

    January 26, 2021

    I am a past client of this provider

    They did what they promised they would do, the price was fair, and they showed up when needed. I liked the caregivers that they provided and the company as a whole.

    Chocolate lady

    4

    January 21, 2021

    I am a current client of this provider

    My husband has had caregivers from Right at Home for a number of years. They are very anxious to provide the right caregiver to match the personality and needs of their clients. We have had 3 really great caregivers during that time. As needs change it is often necessary to change caregivers. He used to need someone everyday for many hours and now we use someone only 3 days a week. The agency has been very responsive to our requests, especially Miss Sandra.

    Brian H_10

    5

    January 21, 2021

    I am a current client of this provider

    They assist her to be the best she can be every day. They fit the right caregiver with my mom. They are responsive. I like the consistency of the care they give.

    Gayle T

    5

    December 4, 2020

    I am a current client of this provider

    They help the client get therapy. They have been very proactive.

    Bill P_5

    5

    November 26, 2020

    I am a current client of this provider

    They have been top shelf as far as I am concerned. They are very helpful. The caregivers and office staff are all very good people.

    Myrtis S

    4

    November 16, 2020

    I am a current client of this provider

    I'm rating this on the two people that I felt were good. I had two people who were very good and the rest of them didn't perform their job.

    Mark N_4

    5

    November 16, 2020

    I am a current client of this provider

    Whenever I need something I just call them and they send someone right out. I don't have to deal with them too much. They provided me with an excellent provider.

    Larry/Diana C

    5

    November 16, 2020

    I am a current client of this provider

    The most helpful part of the care is that they feed me breakfast. The agency is always on time and always here. They always do their job.

    J. D. Y

    5

    October 27, 2020

    I am a current client of this provider

    She stabilizes my life by always being there for me. I would be in a home if not for Karen. I really like the caregiver provided.

    Gary D_9

    5

    October 8, 2020

    I am a current client of this provider

    The caregiver takes such good care of us and we are so comfortable with this caregiver. The caregiver they have sent is wonderful and stays the whole shift.

    Mary Ann S_2

    3

    March 23, 2020

    I am a current client of this provider

    It is handy, it takes off a little responsibility. Since my wife is heavy, I have to help anyway. They keep sending people who are untrained. We've had the same person for a while now, and that is a good perk, who is relatively trained. Currently we are happy, but haven't always been.

    Leroy H_1

    5

    March 10, 2020

    I am a current client of this provider

    They make things nice. She is a good worker and she does everything she's told.

    Anonymous_2253

    5

    February 7, 2020

    I am a current client of this provider

    Sometimes they send some dirty people and I let the office know. I like some of the people that they send to me.

    Denise A

    5

    February 7, 2020

    I am a current client of this provider

    They keep me informed and check up on me. They have a nurse come out periodically. I like that they keep in contact with me and they try to match me with a great caregiver that fits my personality.

    Connie G_4

    5

    January 28, 2020

    I am a current client of this provider

    They help me every day. They help with things around the house. I like that they come out and check on me. And if they don't come out they will call me.

    Jim D_11

    5

    January 27, 2020

    I am a current client of this provider

    Jim is a stroke patient and has a lot of health issues. He can suffer falls and they give me a sense of security when I leave him. It also gives me the freedom to leave for a few hours. I like the quality of the people that come to the home.

    Betty M_16

    2

    January 22, 2020

    I am a current client of this provider

    They need to give me better service, they act like they really don't care. They don't call me and inform me. The service isn't that great. Last week I went without services for 4 days and the week before I went without services for 2 days.

    Provider Response

    I want to personally thank you for sharing your feedback with Right at Home. I appreciate that you took the time to share your concerns, and I apologize if our services have not met your expectations. Our goal at Right at Home is to provide consistent, quality care to each of our clients. We take all of our client feedback seriously, and whenever possible we seek to make changes accordingly. We are making changes to improve your client experience. We have added to our team a communication leader. This position will make sure that all changed/ new shifts will be communicated to our clients. If there is anything else we can do to address your concerns, please reach out to us and let us know. Once again, thank you for your feedback. Your comments are important to us, and we hope you will continue to help us to improve our services. All the best, Stephanie Frazier, Director of Operations

    Edna Q

    5

    December 21, 2019

    I am a current client of this provider

    They help me with my bathing, cooking, and cleaning. I love how they treat me, and they provide everything that I need.

    Linda F. H

    1

    December 9, 2019

    I am a current client of this provider

    I wonder who is going to come and who isn't and then nobody comes. They could care about their customers more, doing what they say they would.

    Provider Response

    We apologize you had an unfavorable experience with Right at Home. We pride ourselves on being the best In-Home Care provider in the area! We have a quality assurance team that will address this issue to help us prevent these types of experiences with our clients. We apologize if we did not communicate well with you and will do additional training to make sure our staff knows the importance of great communication and respecting the rights of our clients.

    Dr V_2

    5

    December 9, 2019

    I am a current client of this provider

    It's more than just taking the temperature. It's also about taking her to the store or getting the mail. I like that they've been so responsive to my mother's needs. The communication has been excellent and has allowed us to help the nurse to know how she can best help my mother and the family.

    Alfreda W

    4

    December 9, 2019

    I am a current client of this provider

    They need to make the house is organized and things like that. They are okay, I have just a couple of problems with caregivers being on top.

    Drake T

    5

    October 25, 2019

    I am a current client of this provider

    Right now, I only have two caregivers. On the weekends, I have an out-of-network person who does an excellent job. One will probably get better help if they pay $15 to $18 an hour. I am not sure what Right at Home could do better, but it is really difficult to get reliable people when you pay them $10 to $11 an hour.

    Lori G_5

    5

    September 11, 2019

    I am a current client of this provider

    I don't know what we'd do without her. Just having her here is a blessing. The person we have is very personable, patient, and steady working. She's like family.

    Lillie Bell B

    5

    September 10, 2019

    I am a current client of this provider

    The caregiver I have has been good for me, and she does a lot for me. They help the most by feeding me and fixing my food. I like that they will send another caregiver to come when my caregiver can't come.

    Rachel S_1

    2

    September 4, 2019

    I am a current client of this provider

    They could just show up and schedule their people correctly. They could show up when they are supposed to. They are never showing up. They could find more dependable employees.

    Provider Response

    At Right at Home we strive to ensure we give our clients the care they deserve. We apologize your scheduling needs have not been met by our office. Our recruiting department is working to find more dependable caregivers in your area. This will ensure we can accomplish our mission as a company to improve the quality of life for every one of our clients!

    Anne K_3

    5

    August 27, 2019

    I am a past client of this provider

    My husband was very ill, and they were taking care of him and doing errands for me. I thought the people they had were just wonderful, and I liked them very much.

    Anonymous_2367

    5

    August 21, 2019

    I am a current client of this provider

    I live alone, so I like communication with another human being. They have gotten me help when I needed it.

    Hostess

    5

    August 5, 2019

    I am a past client of this provider

    Alexus was wonderful. Our house guest loved her and she was very pleasant to have in the house. She was more than competent and made all our lives much easier. It was an invaluable help to be able to have short term professional care to for our friend during our her visit. We greatly appreciate her help. She is a terrific representative for Right at Home.

    Ruthie M

    5

    July 3, 2019

    I am a current client of this provider

    The provider helps me when I am not able to be home and care for my grandmother. The provider we have is on time, and she does the things we need her to do.

    David O_6

    5

    July 2, 2019

    I am a current client of this provider

    They come in and their personality is beautiful. They really do their job. It's exciting to work with them.

    Nellie M

    5

    July 2, 2019

    I am a past client of this provider

    They gave me good helpers and I liked all of them. I liked that the girls were very dependable and did a good job. They were on time. One girl was late once.

    Ellen D

    5

    June 26, 2019

    I am a current client of this provider

    Her caregiver is really helpful. She takes care of a lot of things that I would have to do. I like the person. She is well trained.

    David H_11

    5

    June 7, 2019

    I am a current client of this provider

    I don't see how they would be in their home without the services. They get her dressed and bathed. It has worked out very well for my father-in-law and mother-in-law. They are still in their home. The people are nice and considerate.

    Millie B

    5

    June 7, 2019

    I am a current client of this provider

    I am fairly independent. They mostly do anything I ask them to do. I like their responsiveness. I like everything about them. We have used them off and on for years.

    Dr. Jane W

    4

    May 2, 2019

    I am a current client of this provider

    They can have something interesting to talk about when they come. I like that they are on time when they come.

    Nina A

    5

    April 29, 2019

    I am a current client of this provider

    I am able to sleep at night because my mother has a caregiver with her at night. They've been dependable and my mother seems to like the caregivers that she has.

    Suzanne S_9

    4

    April 24, 2019

    I am a current client of this provider

    The person we have right now is really great. They interact with him very well. Their office staff needs to be more responsive.

    Debbie P

    5

    April 2, 2019

    I am a past client of this provider

    They have helped by being there for them and taking care of their daily needs. I have used them for a long time. They are very reliable. They can generally find caregivers for me.

    Craig C_2

    4

    March 8, 2019

    I am a current client of this provider

    They need to be thorough in the care that they are providing. They are reliable.

    Christine F_2

    5

    February 1, 2019

    I am a current client of this provider

    I have no problems. I have someone to help me, so it's good. There aren't many places to go and find people who care. Even the office staff care. I've never heard anything bad about them. No one has ever had a problem with their services. Some of my neighbors use them, too.

    Peter F_1

    5

    February 1, 2019

    I am a current client of this provider

    They help most by helping my loved one get in and out of bed. The caregivers help a lot with lifting her up and down. I like the approach that the caregivers take to helping us out. They have a great attitude about their work. We have gotten along with the caregivers really well. The quality of the caregiver's work is very high.

    Betty T_4

    4

    February 1, 2019

    I am a current client of this provider

    I can't use my hand. They do the things I can't do. Most people don't want to sweep the porch and they do that. So far they have done everything correctly. I have had well-trained caregivers. They know how to give a bed bath and can also vacuum and make my bed.

    Sandy S_11

    5

    February 1, 2019

    I am a current client of this provider

    I needed a sitter for my mother, and they were necessary. I couldn't do without it. The caregivers that I've met are very conscientious, and the people I've talked to are very approachable.

    Debra S_4

    5

    January 26, 2019

    I am a current client of this provider

    There are times when I can't do things for myself such as moving around, remembering to take medication, and keeping my house cleans. My caregiver provides this for me. I enjoy my caregiver, and she does her job and is always on time.

    Duncan D_1

    5

    January 22, 2019

    I am a current client of this provider

    They give us all peace of mind. They tailor their services to the individual's needs pretty well.

    Jane B_7

    5

    December 12, 2018

    I am a past client of this provider

    This was end-of-life around-the-clock care for my mother, who was 107. We felt totally supported by Right at Home. We were prepared for the end to come, and they knew what to do. They didn't make us feel that we were in the way or in any way a problem for them. They were very sensitive to us, and it was very comforting. Each of the individuals were very capable and caring.

    Danell R

    5

    December 12, 2018

    I am a current client of this provider

    They helped take care of my loved one, they bathe her, and they take her out for walks. They were helping all over the place. They are very caring, and they seem like good people.

    Marie M_2

    3

    November 2, 2018

    I am a current client of this provider

    When they come they have a positive impact, but I would like them to get a caregiver for Saturdays. We requested service Monday through Saturday, and most of the time the caregiver doesn't show up on Saturday. There are times where the caregiver can't come and there is no replacement.

    Emily H_1

    5

    October 5, 2018

    I am a past client of this provider

    They would help him eat and they would talk to him. They provided assistance and companionship to my husband while I was out at the gym or shopping. They were attentive to him and his needs. The got him food when he wanted it.

    Monique R

    5

    October 5, 2018

    I am a current client of this provider

    They do every day things around the house to help me. I have things that need to be done around the house that I can't do myself. They do tasks for me and that makes my life easier.

    Anonymous_214

    1

    October 3, 2018

    I am a current client of this provider

    They need to be more qualified and offer more help for our family. I would be happier if their supervisors didn't bother me all the time and didn't inconveniently want to come visit. They also hire unqualified caregivers.

    Provider Response

    We are sorry to hear of your experience. We at Right at Home Hilton Head go to extra lengths to train our Quality Assurance team to be mindful and respect the privacy of the client. Based on your feedback, we will reiterate to our supervisors and caregivers the importance respecting the privacy and time of our clients while making sure we do everything we can to improve their quality of life.

    Anonymous_269

    2

    October 2, 2018

    I am a past client of this provider

    They were there and were able to help with some things, but not everything. They could pick up the phone more often and they could be more on top of things. They needed to communicate a lot more. They had no communication skills.

    Provider Response

    Our office staff's focus is to provide a professional and inviting environment for both clients and our caregivers. We apologize if we did not communicate well with you and will do additional training to make sure our staff knows the importance of great communication. If there is anything else we can do to address your concerns, please reach out to us and let us know.

    Paula L_4

    5

    October 2, 2018

    I am a past client of this provider

    There was one caregiver toward the end that was kind of absent, but they helped keep my husband from falling. Generally, the caregivers did their job and made sure that my husband stayed safe and didn't fall.

    Gwen a

    5

    October 2, 2018

    I am a current client of this provider

    They do what we pay them to do. They are informative and keep me up to date.

    Robert E. W

    4

    September 26, 2018

    I am a current client of this provider

    I get everything that I need right now I am satisfied. I would like to receive better service from my caregiver.

    Micky M

    5

    September 7, 2018

    I am a current client of this provider

    The services have been everything that I need them to be. The agency has treated me very well.

    James C. H

    3

    September 7, 2018

    I am a past client of this provider

    I needed caregivers to be here when they were scheduled to be here. After my first caregiver left, I didn't have a caregiver for a week after.

    Fyrn C_1

    5

    September 7, 2018

    I am a current client of this provider

    I get to leave the house, and she is excited when the caregiver comes. They are always reliable, and the quality is so caring.

    Don and Gloria S

    4

    August 3, 2018

    I am a current client of this provider

    It's fine, and good. The person isn't providing any care at the moment because it's not needed, but she is here. It's an undiscovered assistance. It's very helpful, very structured, planned, and has room for adjustment.

    Bob D

    5

    August 3, 2018

    I am a past client of this provider

    They helped me when I needed the help. I liked that they showed up on time and they knew how to treat my wounds.

    Kathleen F_1

    5

    August 2, 2018

    I am a current client of this provider

    It would be very difficult for my husband to be able to do all of the stuff that my caregiver is doing. They could treat their caregivers a little better.

    Barbara Jean P

    5

    August 2, 2018

    I am a current client of this provider

    They have provided me excellent service. Everything is working great. Everything is perfect.

    Eric A

    5

    July 25, 2018

    I am a current client of this provider

    It gives me a break a couple hours a day and I'm able to go shopping or run errands without worrying. I would tell someone that they are reliable and understanding, and they treat their clients well.

    June S_1

    4

    July 20, 2018

    I am a current client of this provider

    They help with personal care. I love my caregiver, but not the agency itself. I don't like the caregivers that they have sent to us before the one we have now.

    Bob S_9

    5

    June 19, 2018

    I am a current client of this provider

    I can rest assured that my mom is being well-taken care of. They call if there are any issues. I can sleep well in the night and in the day as well. They are very good caregivers and the management is very responsive.

    Geoff L

    5

    June 7, 2018

    I am a past client of this provider

    They showed up and were able to take care of my wife while I did things that I needed to get done. I liked the people that they sent, they showed up.

    Jayne H

    5

    June 7, 2018

    I am a past client of this provider

    They helped her with her mobility, feeding her, and with companionship. I liked they were easy to set up and the people they sent were excellent.

    Joe T

    4

    June 7, 2018

    I am a current client of this provider

    I am disabled, so they are doing what they are supposed to do be doing for me for the most part. Right now, I do not have a weekend aide and they cannot keep regular caregivers on the weekends when they do find one for me.

    Martha K

    4

    June 4, 2018

    I am a current client of this provider

    It's been certainly beneficial. I think it just gives her the self-confidence she needs when they're here. I would tell others about their promptness. They say they are going to be here at 6, and they are always here at 6.

    Maggie H_1

    5

    May 18, 2018

    I am a current client of this provider

    It's helped in a lot of ways. Some things that I can't do like I used to do before, with assistance I'm able to have a clean space. I've never had a problem with them.

    Dayle T

    5

    May 18, 2018

    I am a current client of this provider

    i know and am confident that someone is with my mother, it frees me up. They are flexible for my needs.

    Lina A

    5

    May 18, 2018

    I am a current client of this provider

    Anything that I need, I tell the worker and it gets done. I haven't had any problems with them. They've been more than helpful, and the people that work for them and work with me have been great.

    Bob G_5

    5

    May 2, 2018

    I am a past client of this provider

    She had three different caregivers. She had one she liked the best. If there was a problem, they were quick to make adjustments. The overall quality of the care was excellent. They were a companion to her. She had physical limitations they were able to help her with. They were there for her needs. She began to rely on them.

    Louretta C

    5

    May 2, 2018

    I am a current client of this provider

    They take care of everything for me. They help me with my personal care.

    Scott E

    5

    May 2, 2018

    I am a past client of this provider

    The caregiver was very pleasant and nice. They made life easier because the caregiver was a companion to my mother because she had hip surgery.

    Deb F

    4