(800) 558-0653

Home Instead - West Chester, PA

7 N Five Points Rd, West Chester, PA 19380

(800) 558-0653

Verified Partner


(20 reviews)

Offers Home Care

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Reviews of Home Instead - West Chester, PA in West Chester, Pennsylvania


(20 reviews)



    August 27, 2023

    I am a current client of this provider

    I'm using Home Instead - West Chester, PA for my brother. I have been using it for about a month and a half now. My brother has a certain degree of cognitive skills, so he needs to have someone to sort of watch over him. He needs a companion more than anything else. He needs somebody that will sit with him. I got this service so that I could get away. It's for me more than for him. I'm tethered to him so many hours of the day, I'm his sister and I wasn't expecting to be in this position at this point, I just needed to be able to have a break now and then to be able to go do my thing and do my grocery shopping and stuff like that and not worry about what was going on if I left him. All they're doing is sitting with him as a companion, talking to him and taking him places, and so forth and so on. It's worked out so far. I was very pleased with the gentlemen that they sent out. My brother is a bachelor. He never got married, he never had children, he never had a wife, and I thought he would be more comfortable with a male whom he could talk about sports and so forth and so on. I requested a male, but the company at the beginning said that the possibility of getting a male home care provider was not going to happen because they were so short of staff. However, they found that this gentleman was interested in the hours that I wanted (I'm only having him three days a week for four hours at a time), and he signed up for those hours, and he turned out to be just perfect for my brother. He is educated. He is just a great guy. I like him, and my brother likes him, too. My experience with Home Instead has been great. They're very easy to work with. I would give them the highest rating. I'm very pleased with this gentleman that's coming out. I would recommend them. I would not have been as satisfied if another person had come out, but the gentleman who came out was well-educated. He is easy going, and he's easy to talk to. My brother and he hit it off right away, and my brother is very comfortable with him.



    December 19, 2018

    I am a current client of this provider

    This is a top notch service group of skilled employees that are highly trained and qualified to render appropriate services at whatever level of service your family needs. They are able to advance in services as your family member needs change and to work with you to best meet your family's needs. They do what they say and when they say. They go the extra mile to insure the client and family are satisfied. They are a real blessing to our family.

    Donna Y


    November 11, 2016

    I am a current client of this provider

    You have wonderful caregivers who care about their clients. Also, your office staff is so friendly. Kudos to Home Instead!



    November 8, 2016


    My mothers care taker is phenomenal with my mom. I couldn't ask for anyone better to help her with the chores my mom can not do any longer.



    June 3, 2016

    I am a current client of this provider

    Over the past several years, I have found the weekly services offered by Home Instead Senior Care of West Chester, PA to be professional, engaging & completely satisfactory.



    December 24, 2013

    I am a current client of this provider

    Aides are great. If our personalities don’t match, the aide is removed immediately. Kindness is both in the office and the aides.

    Cinda 1


    March 20, 2013

    I am a current client of this provider

    Peace of mind! The Home instead caregivers bring me peace of mind. They care lovingly for my father (allowing him to live independently) and my mother (in dementia/nursing care bringing extra activity and companionship).



    March 20, 2013

    I am a current client of this provider

    The young woman who comes to help us caring for my husband's Parkinson's disease is wonderful.



    March 20, 2013

    I am a current client of this provider

    I am most satisfied with the services of Home Instead. Everything and any service I have requested has been granted. I would highly recommend to anyone the services of Home Instead Senior Care.



    March 20, 2013

    I am a current client of this provider

    Home Instead should be the benchmark by which all senior care facilities should be judged. They are consistently professional, polite and caring.



    March 20, 2013

    I am a current client of this provider

    Caring, compassionate, comforting, cooperative, consistent, congenial and competent are just a few words to describe the care given to my friend by Home Instead Service Care of West Chester. John is so blessed to have them. They are willing to go far beyond the "extra mile" with his care and well-being. I would highly recommend them to anyone looking for care for a loved one.



    March 20, 2013

    I am a current client of this provider

    Quality care with a personal touch.



    March 20, 2013

    I am a current client of this provider

    What more can I say than that I chose a rating of 10 on every item questioned in the most recent survey.



    March 20, 2013

    I am a current client of this provider

    They're there when I can't be. They are life savers!!



    February 28, 2013

    I am a current client of this provider

    Our experience with Home Instead was excellent! The staff was always attentive and sweet to my mother. I had complete peace of mind when they were with her and I needed to go to work. I would highly recommend their services to friends and family.



    September 22, 2012

    I am a current client of this provider

    Consistently great care!



    September 5, 2012

    I am a current client of this provider

    Home instead saved my life. Their sales rep, Bill, was fantastic and the ladies who helped me were great. I highly recommend Home Instead.



    August 24, 2012

    I am a current client of this provider

    Home Instead has been providing a companion for my dad for about two years. The companion visited Dad at his assisted living apartment, in the hospital, and now visits Dad's skilled care facility. Dad seldom chooses to participate in activities, so his social contact is limited to meals. Having a male companion allows Dad to talk about things which interest him. Also, as Dad's interest in his surroundings declines, his companion can offer a change of scenery and personal motivation. Home Instead provides qualified, caring workers, always offers a substitute when the regular worker is unavailable, and has a detailed interview process for nailing down needs, wants, preferences. The workers are very respectful, friendly, and good entertainers! The office staff is compassionate, creative, responsive. The whole agency is very professional. I couldn't ask for more.



    August 16, 2012

    I am a past client of this provider

    My mother was with me for the last three months of her life, the last eleven days in hospice. Two wonderful workers from HomeInstead made my life so much richer and provided her with lively care. As her health deteriorated, our day aide handled the situation with confidence and grace and taught me how to make my mother more safe and comfortable.



    July 8, 2011

    I am a current client of this provider

    My mother resides in an assisted living facility which specializes in care for people with Dementia and Alzheimers Disease. Mom has lived there for 2 years now, her dementia is advanced, and the transition to this facility was most difficult, for her and for my siblings. We enlisted HISC to provide extra care for Mom, especially during meal times when we cannot be there. In addition to providing basic assistance with ADL, they give Mom devoted attention to keep her active, engaged, and conversational. In addition to the basic skills for these positions, the HISC caregivers consistently demonstrate the additional skills and patience required to care for a person lost in dementia. They are wonderful. On the very few occasions when a caregiver was not a good match, the HISC management listened to our concerns and changes were made immediately. I consider this team to be an extension of my own family, providing loving care to my mother when we can't be there ourselves. I would recommend them to any family who needs this type of assistance. They are top-notch.

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    Services and Amenities of Home Instead - West Chester, PA in West Chester, Pennsylvania

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - West Chester, PA in West Chester, Pennsylvania

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

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