I have somebody that's literally living there and that's making his life easier. Someone comes in at night. She has taken over the household and is giving him total care.
They are trustworthy, knowledgeable and honest.
BrightStar Care Lower Bucks / SE Montgomery Co.
Offers Home Care
68 Reviews
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(800) 973-1841
Reviews of BrightStar Care Lower Bucks / SE Montgomery Co.
Home Care Reviews for BrightStar Care Lower Bucks / SE Montgomery Co.
April 25, 2022
I am a current client of this provider
March 18, 2022
I am a current client of this provider
They come and do a lot of extra stuff for my parents. We are on our 3rd aide so far, but we hope this one will stick.
I like that the communication with the company is very good. The VA's have been nice so far.
March 07, 2022
I am a past client of this provider
They have helped the most by caring for our dad so we could do what we needed to do.
I like the caregiver that was provided.
February 08, 2022
I am a current client of this provider
My uncle is a really difficult patient, but I am really happy with them. They have improved the quality of the client's day-to-day health and they also help with companionship. I am very happy with the agency.
I like that they are very responsive and they keep the line of communication open.
February 02, 2022
I am a past client of this provider
The caregiver positioned my husband and offered him sips of water. She checked vital signs, helped him bathe and change. They were wonderful.
The caregivers and the attention they gave to my husband. They were warm and compassionate.
January 24, 2022
I am a past client of this provider
The nurses were very caring and created a warming atmosphere. I felt like I didn't have to worry.
They are very quick, and the caregivers are very good.
January 14, 2022
I am a current client of this provider
They have been able to provide good aides and they are easy to work with.
I like that they are reliable.
December 21, 2021
I am a past client of this provider
The person who came was very friendly and personable. I think they had pretty good companionship.
I like that they kept working on trying to find someone else.
December 04, 2021
I am a current client of this provider
They are very receptive when I call.
I like the people they send.
November 04, 2021
I am a current client of this provider
They help me to have a better daily life.
I like that they are reliable.
October 11, 2021
I am a current client of this provider
They give me a break two days a week.
They just seem to be on top of everything, they seem to have everything under control.
October 11, 2021
I am a current client of this provider
The girl that comes is very helpful.
They could improve their billing system.
September 16, 2021
I am a current client of this provider
It has been exactly what I needed, they have been able to provide people that I needed for very specific times. They accommodate everything I need.
They provide flexibility and have a good routine.
September 07, 2021
I am a current client of this provider
They are usually on top of any medical problems.
I like that the service is very good, they have been good for my brother.
August 19, 2021
I am a current client of this provider
The more someone is there the less I have to be there.
There will be 24/7 care with BrightStar.
July 09, 2021
I am a past client of this provider
I liked the quality of care from the aides.
There is nothing that BrightStar Care can do to improve. The office staff was responsive.
June 04, 2021
I am a current client of this provider
The agency is helpful by providing over night care and allowing me to sleep.
I like that they communicate well with me, they are on time, and they are well defined.
May 21, 2021
I am a past client of this provider
It impacted us greatly and it helped us when we needed it. I just really connected with the owner, Erik. He was compassionate and genuinely nice. He was committed to get quality home care.
I felt like their customer service and care was great. They were easy to navigate and get involved in the service.
April 09, 2021
I am a past client of this provider
I don't think that the caregiver did a good job interacting with the patient.
I think that the caregiver did the least that he could.
March 25, 2021
I am a past client of this provider
They made life easier because they did the work so I didn't have to.
These services were efficient and the caregivers were caring.
February 19, 2021
I am a past client of this provider
They did anything and everything they could to make the experience positive and it shows. The owner came out and visited and wants to know where he's sending his people.
I would recommend them to everybody. They are absolutely wonderful. From the owner down to the girl that came they were all amazing.
February 04, 2021
I am a current client of this provider
They are patient and kind. When I call, they give me the information I need.
I like that the owner comes out to do the evaluations.
January 15, 2021
I am a current client of this provider
The person there is wonderful. They help her with all her daily actives.
I like that they have good and friendly personnel.
January 11, 2021
I am a current client of this provider
They're easily reachable and they try to mend any situations.
They don't have enough caregivers for live-in care. They need to have more caregivers.
November 19, 2020
I am a past client of this provider
She did her laundry and housekeeping. Because my mom had dementia, things weren't positive.
They were easy to work with. Our aide, Joyce, was wonderful.
November 11, 2020
I am a current client of this provider
They could be a lot more aggressive in the process.
The quality of the care needs to be improved. Some of them are totally clueless on the world.
October 26, 2020
I am a past client of this provider
They communicated well with me.
They were available and accessible. They provided a caregiver that did quality work.
September 21, 2020
I am a past client of this provider
They were good and on time.
They were quick to respond and were thorough.
August 18, 2020
I am a past client of this provider
The most helpful was that there was someone there to relieve my family. Someone was always there.
I liked their response and communication when some problems arose or when we had payment issues.
August 10, 2020
I am a current client of this provider
The loved one doesn't really want them there so it is hard to say but we have to do it in order to survive. With COVID-19 there was no way we could send her to one.
The care is very well but sometimes there is a language barrier and it is hard for the patient to understand them.
July 24, 2020
I am a current client of this provider
It allows my mother to talk to people. They keep her clean.
I like that they were able to get me an excellent caregiver. She's helpful in the house and good with my mother.
July 17, 2020
I am a current client of this provider
They help the most with making me feel comfortable enough to go out knowing that they are here if anything happens.
I like that when I call they are very accommodating.
June 23, 2020
I am a current client of this provider
They help her remain independent.
They can communicate a little bit more with me.
June 10, 2020
I am a past client of this provider
They were there for support for the whole family while my father was on hospice. She was a great informational support and emotional support.
I liked that she was amazing. She became a part of the family.
April 09, 2020
I am a past client of this provider
They could have communicated better and treated my husband like a person.
They should have good quality people to provide good care.
February 10, 2020
I am a current client of this provider
They could be more consistent with the caregivers.
Eric, the owner, is very helpful, friendly, and responsive.
January 15, 2020
I am a past client of this provider
All they had to do was come in, make me a sandwich, and then go home. They did laundry and stuff. I don't know what I would've done if they hadn't. I probably just wouldn't have done it.
I'd like to see them improve their flexibility.
December 17, 2019
I am a current client of this provider
It has relieved stress for the family as the regular caregivers. We have become secondary caregivers, and it's great. It has saved us trips to her house for everything.
I would tell someone that they go out of their way and care.
December 11, 2019
I am a past client of this provider
I had no problems. It was really good.
I'm hoping I can get her back when my insurance kicks in.
October 10, 2019
I am a current client of this provider
The one girl they hired did not even know how to use a microwave. She could not even give his medication correctly. She said I told her to do it a certain way when I did not.
They could pay attention when someone tells them something. I have had no one come in to do a review.
August 13, 2019
I am a current client of this provider
They send out someone who is very sweet. She gets along well with my father-in-law. She is helpful and anticipates his needs.
I like that they stay on top of everything. They are willing to help out with questions and concerns.
June 13, 2019
I am a current client of this provider
The provider has helped me the most by being there for my parents.
They are dependable, and I like the fact that the aide has been there for two months straight.
June 13, 2019
I am a past client of this provider
The girl could come, and I could go do the family shopping.
I was satisfied with the girl who came here. Everything was good about her.
May 09, 2019
I am a current client of this provider
The caregiver does all the cleaning that I would have to try to fit in on the weekends. They do the laundry and make sure that the house is safe for her.
They need to make sure that the staff knows how to use the features of the billing system. I was told that they could check in using their phone, but the lady that takes care of my mother doesn't know how to do that. I often have to follow up to make sure they bill me for the right hours.
April 16, 2019
I am a past client of this provider
When we called, we would complain. The girls would leave early or come in late and they didn't really care about that.
They couldn't accommodate us with their hours.
February 08, 2019
I am a past client of this provider
They helped her with her daily everything because she couldn't get around.
The caregivers they sent very attentive and knew what they were doing. They were very good for my mom.
January 24, 2019
I am a current client of this provider
Having them care for my mom while I am at work is extraordinarily helpful.
They are very responsive, and the caregiver is awesome.
January 17, 2019
I am a past client of this provider
They helped the most with the personal care they gave my husband.
The aide who was supposed to come had an emergency and couldn't come, so the supervisor came instead. It is always a problem when people can't show up.
December 08, 2018
I am a current client of this provider
The aide that I get helps me with the shower, which would be extremely difficult without her.
I like the care that they give to me.
September 13, 2018
I am a current client of this provider
They take good care of my father.
Sometimes I think the aides are punctual, but they don't notify me that they are coming.
August 24, 2018
I am a current client of this provider
The provider has helped with bathing Harry and overseeing his personal hygiene.
I like the caregivers that have shown up.
August 08, 2018
I am a current client of this provider
It has helped my mother immensely. Her ADLs do not let her do a lot of things, and they help her maintain and she is able to live at her apartment because of it. I do not have to worry about my mother being there by herself all of the time. It has made my life 110 times better.
The girls that they have sent to my mom are wonderful. They are very attentive to my mother and are very sweet. They do whatever my mother wants.
July 18, 2018
I am a past client of this provider
I like someone that can cook, that knows what to do, and has better training. I don't want to tell them what to do all the time.
They could be more well rounded and know things better.
May 16, 2018
I am a current client of this provider
The caregiver that we have now is great. She jumped right in for my loved one on the first day, and I do not have to worry about them when I am gone.
They have really been accommodating to all our needs. Today, my loved one was in the hospital and we needed an aide to be there when he got home, and they found one for us on really short notice.
May 16, 2018
I am a current client of this provider
The aide who comes to my loved one has an accent, and that's really hard. I find myself having to make my loved one lunch.
They're thorough, and they have everything in writing that they expect. They come and follow up, and they used to send me schedules online.
May 09, 2018
I am a current client of this provider
Without them, my dad wouldn't have been able to make it to his doctor appointments.
We ended up with an emergency and they were able to accommodate us. Everyone that comes treats my dad with respect and dignity.
January 22, 2018
I am a current client of this provider
They are very responsive, and it's easy to get a hold of them and deal with them. The services is a work in progress because my father is home-bound, and we're still working on making sure the person coming is able to move him around.
January 10, 2018
I am a current client of this provider
When they came over to do the intake, the owner spent an hour interviewing my dad and me and I felt like it was a very good encounter. I only use the services while I am out of town, but the services are non-disruptive, which is very good. My dad seems very happy and well taken care of when I get home.
December 08, 2017
I am a current client of this provider
BrightStar Care does whatever I ask them to do. Having BrightStar Care allows me to have help cleaning up my accidents.
November 16, 2017
I am a current client of this provider
BrightStar Care always has someone show up, never a no show, and has good caregivers. The services make my mother's life better and allow my mother to sleep at night by taking care of my dad.
November 07, 2017
I am a past client of this provider
I liked their services. A nurse came out and sat with my mom for three hours in the morning and night. Just keeping my mother occupied helped a lot in improving her life.
October 11, 2017
I am a current client of this provider
BrightStar Care should handle the office more efficiently. Their office and billing is not going well, and they aren't getting the bills over to the insurance company. In the first week or two I had seven different caregivers, so it is hard. I had to constantly be training them and I can't walk around well. I finally have a good caregiver.
October 11, 2017
I am a current client of this provider
I want to thank Eric for helping me with my Dad. He has great advice for what I needed to do to make his life easier. He is doing good now. Thanks
October 06, 2017
I am a current client of this provider
I like the management at the BrightStar Care office because of their great communication and how they present themselves. The caregivers fill in the gap to care for my loved one when others can't be there, and they do a great job.
September 13, 2017
I am a current client of this provider
I like BrightStar Care, they are a competent agency. The services from BrightStar Care make life easier for me. I feel comfortable that my dad is in good hands and I don't have to do everything for him.
May 31, 2017
I am a past client of this provider
Both my in-laws need home care and Eric has been very easy to speak with regarding our options and time table. They truly want what is best for our situation and i greatly appreciate the information they have provided. Thank you
November 26, 2016
I am a past client of this provider
When my mom was sick these guys really gave me some top notch advice on how to handle her unique situation. I know they really do care. The owner Eric is "hands on" and it shows ...... his staff were very patient with me. Thanks again.
May 10, 2016
I am a past client of this provider
Brightstar Care was OK, but they sent somebody that hardly spoke English, so she wasn’t too good. They sent somebody else, but she wasn’t a very good companion, either. The agency was quick in granting our requests for replacements. The guy from the agency's office who came down to our house to set everything up was nice.
About BrightStar Care Lower Bucks / SE Montgomery Co.
BrightStar Care Lower Bucks / SE Montgomery Co. is an in-home care provider serving Bensalem, Pennsylvania and the surrounding area. BrightStar Care Lower Bucks / SE Montgomery Co. offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
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