Home Helpers of Jamestown

We have a great lady that comes in 5 hours a day/4 times a week to provide care for our step mom that has dementia. With this care we feel more comfortable that she is getting the support needed for daily grooming, medicine adherence and light housekeeping. Because me and my sister live out of town, it is nice assurance that our Dad and his wife are safe while still in their home of many many years. The caregiver also takes her out of the house for lunch, Dr appt and to get her our step moms nails done. This allows our Dad a bit of freedom as well for him to go out without worry. Have had no issues with caregiver being late and often talk with her via phone. Any specific requests to the agency has been positive.

They have been good about getting people there for 24 hours a day and getting shifts filled. I do not know if the caregivers are fully aware of what the client needs, they kind of walk in blind they need to communicate better about the shape the client is in.

They provided their own materials that they needed. They were always on-time.

The caregivers have helped the most just by being there and having someone available all day every day. I like that the staff that we have is excellent. They always show up, are always on time, and they're very caring.

Being there when I take a shower and just keeping me company, honestly. Their caregivers and people in general are really nice, but I'd like to see them paid a bit better.

She needed liners and that was not given I had to go get those things myself. I like the care that she got.

I couldn't make it without them. They show up when they say they will. My provider is a great aide. She's prompt, on time, and does good work. I'm happy with her.

They are very easy to work with. They show up and they have been excellent with their care.

They have helped with personal hygiene such as showering and dressing. They promptly called me and the CNA has shown up every day.

It helps that they are always here to help me since I am alone. I like that they are attentive and kind people.

I am able to come back to work. We have had a few situations where staff has not been able to cover things.

I don't have to stay with my loved one all the time now. I like the caregiver that stays with my loved one. They send the same one every week.

During the pandemic, it seems like my services are on hold until they can get more nurses available. This agency is accurate in following the guidelines of nursing service.

The office could have communicated with the family better to make our life easier. They need to improve their communication.

They have arrived every day and on time for the past two years. They honestly care for my sister in law. The caregiver they sent me is wonderful.

The agency can make my life easier by having better management. I would like to see more professionalism within the caregivers and company.

They made the process of me leaving the company very uncomfortable and they were rude for no reason. When I canceled my services they where very unhappy and they were rude to me.

They could've been more respectful. I would like to see them treat their clients better and show more respect.

They could have better communication from the office staff. They just need some better organization and communication.

The services have made her life so much easier. The home is cleaner and more sanitary. She doesn't have to cook and clean. They really care about the clients.

The services could have helped if the caregiver stayed around. There was bad communication, and the needs of customers should come before the money.

I would like to not have to check how they are doing all of the time. I don't want to babysit them. The girls come in and they don't do their chores.

I can travel to where I need to go with them. I think they need to have someone that answers the phone all the time. They can either make the appointments or keep track of what is going on. I have had them call me back several times to clarify dates and times.

If they did not do it I would not be here. They went and did the work. They did what they were supposed to do.

They washed my clothes. They do good work and are on time.

They have helped her the most with personal care. I would like them to improve their communication.

It is not accomplishing what I set out to do when I came to a home care agency. The whole point was for me to get sleep a couple nights a week, and so far we have not been successful. We're having difficulty finding a night person that will care for the client. They are working hard to find someone, though.

They bathed him twice a week. The biggest factor was the consistency of the service. They sent the same person every time.

They help me with vacuuming the floors and washing the dishes. I like that they come and do their job and they are helpful.

They didn't have any common courtesy. The supervisor was rude. It was just overall a bad experience. I didn't get the help I needed. They are just not for my family

They have helped me by being on time. I like that they are different because they come around my schedule.

They help me a lot as I am working on healing. I like that they are serviceable, and they know what they are doing.

The empathy has been very appreciated. I find them to be very dependable, they are prompt and the people that work for them are trained well.

I am not as stressed and I wished I could have them here more. We were short at a last minute notice and they made it happen. They do everything that is needed.

The most helpful part of the services is my aide, she is suited well for me. She can talk to me and is more of a friend. I like that the agency is very prompt. They had someone here to help me right away.

I love the services. This morning, I was up to go walking but the caregiver told me to give it a try. I got up and did it because of her. I've been excited about the care and pleased with what I've received. I like the personality and talent of the caregivers.

They supply the personal care needs for my mother. I like that the caregivers all seem to be very nice and care about the patients. They do good work.

I feel comfortable and secure with my caregiver. I have had four surgeries on my right hip which developed a bad infection. Having their help made the world of difference. They helped take the burden off of my husband. Most of them have been excellent and do whatever I need done.

The most helpful part of care is the punctuality with the service. When I needed the care Home Helpers was able to send someone out the same day.

It's taken a lot of the responsibility off of me. It gives me more time to rest. I don't think they have substitutes to put in when someone can't come.

They could do a little more house cleaning. If they weren't quite as expensive as they are, that would make it better.

They came out from 5 to 9 when I came home from work, so I could do my evening stuff, and they would take care of mom. We used them for my mom, and we were very pleased in the cost and the quality of care.

She makes sure that I take my medicine, and she gets it from the pharmacy. We need more hours for the caregivers to come.

She comes out and cleans up for me, since I have a bad leg. They give me attention. She doesn't drive, so we have to catch a bus sometimes.

I think the person that is coming is pretty experienced, especially with people with dementia. We are very pleased with the person that is coming. We just have a personal problem. It would be nice if we could get one or two people that we could mostly rely on. We were having different people coming in, and it was confusing her.

When she was here, she did the things that I needed her to do, and some of the things she did above and beyond. There was no backup care.