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Reviews of Home Instead - Lexington, NC in Lexington, North Carolina
Lorelai
2
|
August 23, 2024
Home Instead is currently caring for my husband for a few hours each week. I LOVE our Saturday caregiver. They have sent someone during the week that does not talk to him or interact with him in any way. She does none of the activities that I have on our list. She sweeps & mops the kitchen and hallway and nothing else. She does not feed him when I've asked her to and does not help with things like encouraging him to do an exercise or two, putting together a puzzle, playing a game or even engaging in conversation. I have asked for a replacement for her, to someone that would interact with him. But, they disregarded my request. I love the nurse and our Saturday caregiver but I need someone that will help us during the week as well. I’m very disappointed that my request for a different caregiver was ignored. She has fallen asleep while caring for him twice and did not feed him after I even left food out for him and asked her to. So, I don’t know what else to do unless I switch companies altogether.
hollanderginger
5
|
October 15, 2021
My caregivers take such good care of me. I couldn't be more pleased.
SandyGriff
5
|
October 6, 2021
We are so thankful for the care that Home Instead is providing for our mother. Our CG is God sent and we know that when we are not here, she is in great hands.
maxnlib
5
|
September 30, 2021
Home Instead has been top notch. We couldn't do without our caregiver and we are very pleased with our service.
Keeter
4
|
April 21, 2021
My caregivers help me with light house cleaning and personal healthcare. The caregivers are always on time as well. I also like how my caregivers interact with me and my humor, making my day as most of the time they are the only people I see most days
Carlos W
4
|
March 26, 2021
The agency provides three hours of care for my husband seven days per week. Staff arrives 100% on time during the week. Some glitches on weekends yet shift always eventually covered even if delayed. Caregivers are responsive to direction. Not overly sensitive to correction. Rather, quite open to correction without defensiveness, a pleasant change from other agencies. The agency has been responsive to most of our requests except there are more caregivers assigned in a week than we prefer or expected. They have worked diligently with us to get the same caregivers established most days which we greatly appreciate.
ASU
5
|
November 8, 2020
Bonnie was excellent, very caring, very attentive to detail, very friendly. Did not have to worry about my mother being taken care of while she was at home recovering from a broken hip. Bonnie even came by to visit after finishing up with her care. Mom said she felt like she was an old friend sitting around talking. My sister and I felt very comfortable when we first visited the facility to speak with them about coming in to take care of our mother during this time. We are thankful to have had someone as she and I could not have taken on this responsibility full time. It was comforting to know she was well taken care of.
S. Shoaf
5
|
September 28, 2020
Home Instead was critical to success with the goal of keeping my parents at home as long as possible. My mom had Alzheimer's and my dad had cognitive dementia. They both loved being at home, and thanks to Home Instead, we were able to keep them there for nearly two years from the point that they started needing supervision. The caregivers took a genuine liking to my parents, and at least one caregiver considered them her adopted parents. Due to my dad's recent stroke and my mom's progressive decline, they can no longer stay at home, but the time that they got to spend there was precious, thanks to Home Instead.
learnernc
5
|
July 29, 2020
Lauren is a true role model for every care giver. She has mastered the art of sympathetic and effective care giving. She arrives on time, works constantly, and is always careful and competent. Her personality is such that you feel you have known her for years. Not only is she smart and efficient, she is delightfully funny, too. Lauren really cares about her work and it shows. A unique person, you can't get better than Lauren. Most sincerely, Mary M.
Awooten1
5
|
April 20, 2020
Nancy S. is my caregiver She is a wonderful lady and hard worker. She comes to work with a positive attitude and stays very busy while here.Takes very good care of me I am well pleased to to have her taking Care of me Very sweet lady
Carolyn
5
|
April 16, 2020
Home Instead Lexington, NC has provided with the best of caregivers. Without these ladies I would be completely home bound. But with their assistance, I'm able to meet all of my appointments, have lunch with friends, go to Bible study, or just go for a ride. These ladies are really like family to me and I'm very thankful for them and their assistance and friendship!
CEH Family
5
|
March 20, 2020
Home Instead cared for our dad on/off for about 3 years as he struggled with various health challenges, including walking. They provided a variety of services such as food prep, light housekeeping, running errands, driving him to doctor appointments, and getting him dressed. Office staff was dependable, attentive, kind and respectful. If we had an issue with someone (very minor), they addressed it immediately & supported our requests. They gave us peace of mind that he was being treated like they would treat their own family. We highly recommend this organization. Thank you!
Ruth Klimek
5
|
February 18, 2020
A year ago, we hired Home Instead health care to come to my parents’ home to help them with everyday tasks; including errands, changing bedding, mopping the floor, etc. What we ended up getting was a dear new ‘family member.’ That person, Phyllis, brought sunshine and joy into their home, always treated my parents as if she were their daughter, and genuinely loved my parents! They looked forward to Phyllis coming over, and we felt extremely comfortable knowing they were in such amazing care! We live in Ohio, and knowing that Phyllis was someone they LOVED, gave us great comfort living so far away. Sadly, Daddy passed away on February 4, and my mother is now living in Ohio with us. We could not have found a better place to reach out to for support for my parents over the past year. Yana, Phyllis, and the Lexington Home Instead staff are forever 'family' to us, and we’ll never forget the tremendous amount of love they gave ma and daddy! They truly have a ministry at Home Instead, and I pray that God will continue to use them to bless others who need love and care!! Again, thank you from the bottom of my heart!!!
Cheryl scharff
5
|
January 29, 2020
I have used Home Instead for over 4 years for my 97 year old mother. Her current caregiver from Home Instead has been serving my mother for over 2 years. She cleaned my mom ‘s living area, changed her linens, and made sure that mom had taken her medications. She watered her plants and kept my self and brothers posted on her progress. At Thanksgiving my mom took a decline and I brought her to live at my house. I continued to use Home Instead once a week during the day to make mom’s breakfast and lunch and change linens and do personal care. This gave me an opportunity to do my own personal things such as doctors appointment and shopping etc. They also set up sitters once a week in the evenings so I could enjoy an evening out for dinner. I cannot say enough good things about this agency. They are extremely responsively to your needs.
she's my mama
4
|
October 29, 2019
Be specific with questions about personal care, define housekeeping chores. Our caregivers have been prompt and overall very good. Mom's favorites are those that interact with her playing cards, doing puzzles, etc. She also wants the caregiver to be active in caring for her home. Keeping the kitchen counters wiped and dishes put away, etc. Our Home Instead group has been SO responsive to our needs and concerns. Couldn't ask for a better relationship with them when last minute things happen or changes have to be made. Christina is the best!!!!
gladtohavefoundyourhelp
5
|
October 15, 2019
Although we were outside of their normal territory, this agency worked to provide wonderful help for us. The staff was always on time, consistently completing all assigned tasks, even following through with physical therapy exercises and reorganizing kitchen cabinets. We are very thankful to receive their help and highly recommend.
Raymond
5
|
October 4, 2019
Compassionate, caring, involved individuals who come to our home to help us, domestically, personally, and professionally. Also office and staff personnel are helpful, never judgmental, and always helpful.
Jensnewlife
5
|
September 2, 2019
The Home Instead services have been wonderful. We appreciate the quick and quality care we've received thus far. We have had 2 ladies in our home since we began 2 months ago and they both are quite accomplished in their professions. My mom wouldn't have been able to come home if it wasn't for the services we are receiving. Glad that we were given Home Instead's information in our time of need.
Grateful Daughter doing long-distance caregiving
5
|
August 22, 2019
Home Instead in Lexington provided excellent care for my mother for nine months. Because I am an only child living in another state, my caretaking for mom has to be long-distance. It was imperative to have someone I could trust. Home Instead offered this and so much more! I am convinced that mom is still alive because of these wonderful caregivers. (She's in assisted living now.) Everyone was thoughtful, attentive, kept in touch with me, and was loving, supportive and kind to my mother. They treated her as if she were their own mother. I had so much more peace of mind, knowing she was being well cared for. Everyone at the Lexington office was always helpful and supportive. There are so many who helped on every level that I can't name them all. I would highly recommend Home Instead. Trustworthy, dependable, and caring, they made a huge difference in her life and in MY life during a very challenging time. I highly recommend Home Instead!
Delighted in Advance, NC
5
|
April 20, 2019
My father and I are delighted by the care and compassion shown by Nicole. She is attentive, patient, and even predicts my father's needs and actions. Nicole graciously takes on added responsibilities and has a wonderful work ethic. She always arrives a couple of minutes early and doesn't ever seem to be in a rush to leave. We would highly recommend Nicole and Home Instead Senior Care.
Shirley317483
5
|
February 17, 2017
Excellent workers who are concerned about the overall health of my sister. Their service has improved the health and well-being of my sister.
Jane and Bona Allen
5
|
December 28, 2016
We're very pleased with the office and caregivers. Any time we've needed help it has been provided.
Caring802
5
|
July 24, 2012
It was referred by a friend that we chose to have Home Instead Senior Care for my mom. I can't say enough great things about them. They are very responsive and very flexible. They can change their hours of service based on the needs of their clients.My mom's caregiver is very caring and sweet. She's always making sure she's taking her meds on time. We found a great match caregiver for her. I will recommend this provider to anyone.
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Services and Amenities of Home Instead - Lexington, NC in Lexington, North Carolina
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
About Home Instead - Lexington, NC in Lexington, North Carolina
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance. Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead Founded in 1994 in Omaha, Nebraska More than 1,000 locations in over 10 countries around the world Offers in-home personal care, nursing care, dementia care and companionship for seniors Home Instead is known for its kind, well-trained Care Pros and individualized care plans Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety What Home Care Services Does Home Instead Provide? Personal Care Services With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include: Help with mobility, including standing, grooming, walking, and getting in and out of bed Medication reminders Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting Grocery shopping and assistance with other errands Light to moderate housekeeping assistance, including laundry Transportation to and from appointments or visits with loved ones Regular companionship Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client. In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health. Alzheimer’s and Dementia Care Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following: Assistance in establishing a stable daily routine Meal preparation Positive reinforcement Assistance with social skills Transportation to and from appointments, errands, and visits with loved ones Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs. Hospice Support When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours. Meal Prep & Home Helper Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers. Transportation Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout. Companionship Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities. What People Are Saying About Home Instead Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.” Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.” How Much Does Home Instead Charge for Home Care? Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area. When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area. Who Should Consider Home Instead? Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as: Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros. Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors. Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services. Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members. How to Get Started with Home Instead Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.
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