The management team at SARA would like to address this situation with you immediately. The majority of our caregivers are excellent, but if we have a problem one, a manager will address the situation. Our supervisors are very good, but when problems arise like the ones you mentioned, we need to address them at the management level. Please contact Nicole, Client Care Manager.We know our clients already have a lot on their plate and we do not want them to be stressed by caregiver service issues. SARA is here to help and our aides are expected to provide excellent home care. Please work with us to resolve this situation. SARA prides itself on having the best home health aides and if there is one that doesn’t measure up to the high standards that SARA and our clients expect, we want to know. Thank you for bringing these issues to management’s attention. Please know that our managerial team is always available for you and will make it our priority to address any concerns. Again, we would appreciate it if you could contact Nicole immediately.