Right at Home Brooklyn

Offers Home Care

82 Reviews
Call (347) 454-7592
Right at Home Brooklyn (347) 454-7592
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Reviews of Right at Home Brooklyn

82 Reviews Write a review

Home Care Reviews for Right at Home Brooklyn

November 18, 2021

By Gerardo C

I am a past client of this provider

The agency was helpful by providing company and helping him with things he struggled with. I liked that they were flexible, accommodating, and always available for us.

November 05, 2021

By Regina H_1

I am a current client of this provider

They are attentive to me and help with my chores. I really like that she is caring and is on top of things when she comes. They could help their employees get better training.

November 04, 2021

By Dharini K

I am a past client of this provider

I would have appreciated better communication with the office staff. I was frustrated because I wasn't taken care of by the nurse provided.

November 04, 2021

By Stanley R_3

I am a current client of this provider

The young ladies are all positive and upbeat. I like that they call me and they are incisive. They are polite and dedicated.

November 03, 2021

By Anonymous_5447

I am a current client of this provider

They help by being there to make sure my mom is eating and is taken care of while I'm working. They could improve on getting their workers there on time.

October 19, 2021

By Anonymous_5258

I am a current client of this provider

They are very helpful as I call them they call back. They are available and very helpful and everything about them is very good.

October 19, 2021

By Linda V_3

I am a current client of this provider

I can go to work without worrying about my father. They are good at finding replacements.

October 15, 2021

By Anonymous_5294

I am a current client of this provider

They are very alert and they do things I need them to do. I really like that there is usually not a problem with someone being here for their shifts.

October 11, 2021

By Anonymous_5332

I am a past client of this provider

The caregivers should have been more attentive to the client's needs without being asked. The agency should be more consistent with who they send for care.

October 05, 2021

By Patricia O_3

I am a current client of this provider

Whenever you need them, they're around. They are compassionate and helpful.

September 29, 2021

By Altina P

I am a past client of this provider

It depended on the caregiver that came, some were more helpful than others. Some days I never had anyone come to see my mom, and I had to scramble to make other arrangements. If my mom was alone, that wouldn't have been acceptable.

September 22, 2021

By Victor D

I am a past client of this provider

They made sure that he was cared for, and I didn't have to worry about caring for him or getting him back. I like that they were very professional.

September 22, 2021

By Anthony L_4

I am a current client of this provider

The aids were kind to my husband. They were very understanding and were nice to work with.

August 26, 2021

By Anonymous_5082

I am a past client of this provider

She was here only for 5 nights, but she was good,. She made sure the ice machine was running, and that I felt comfortable and took my pills on time. They are reputable, professional, and their prices are reasonable.

August 23, 2021

By Cathy G

I am a past client of this provider

They encouraged me to progress and become independent. I would recommend them because they were always accessible and easy to call.

August 18, 2021

By Salvatore M_2

I am a current client of this provider

They have helped me the most by anticipating when I need something done. I like that they return calls and they seem to care.

August 04, 2021

By Calvin W_1

I am a current client of this provider

They have really helped me by being efficient when doing the general housekeeping. I really like that they do a good job.

August 04, 2021

By Brenda W_10

I am a current client of this provider

She feels comfortable with the care. I can go on vacation with them here. They are very nice to her and treat her with respect.

August 04, 2021

By Anonymous_5143

I am a past client of this provider

My mom liked the aides a lot. We like the women that they send to us.

July 15, 2021

By John V_12

I am a current client of this provider

The services helped relieve the pressure in our lives. The aide is great and I like her, I do not know much more about the services however.

July 08, 2021

By Amelia C_1

I am a current client of this provider

They send highly qualified people to take care of me. The people that they send are very nice. They do what they are supposed to do.

June 22, 2021

By David L_22

I am a current client of this provider

It eases my burden for the stuff I have to do. The woman they sent has a pleasant disposition. I like Sandra she is very nice. She is very easily accessible. The caregivers have a very friendly disposition.

June 16, 2021

By Eleanor D_4

I am a current client of this provider

They could provide more social interactions. It took about five times to get a caregiver I liked.

June 10, 2021

By Nancy C_20

I am a current client of this provider

They reassigned people when needed. The people that have worked for her for months are great. I like the workers, they do an outstanding job, and are top quality people.

June 10, 2021

By Frank B_4

I am a past client of this provider

They always call when somebody cames to care for him. They are nice people, and great to work with.

May 24, 2021

By Joseph M_20

I am a past client of this provider

She was sleeping on the job for night care. I did not hire them to provide sleeping caregivers. They could not speak English very well and it was so hard to understand the caregiver.

Provider Response

We would like to really apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority, and I am truly sorry that it wasn’t demonstrated to you. At Right at Home, we strive to provide the best quality of care for our client and their families. We encourage our clients to provide feedback (formally and informally) about our caregivers and services as often as needed, both, in person and over the phone, so we can take immediate action and we can coach our personnel to correct any situation that may arise on a day-to-day basis. Upon reviewing your online comments with the office staff, we found no records of any complaints about the services nor the caregivers while we were providing the care; on the contrary, the staffing coordinators were under the impression that you were very satisfied with the services. We are truly sorry if we didn’t get your correct perception of the care that we were providing. We will ensure to ask more probing questions when we interact with our clients in the future. We are a real 24/7/365 organization and I hope in the future you confidently give us a call as soon as you have any concerns so that we can act as swiftly as possible and solve any difficulties as you deserve it. Thanks, Walter, Owner

May 10, 2021

By Lorraine L_5

I am a current client of this provider

It is no help to me if I do not have anybody here. I was supposed to have care for three days this week and no one showed up. They told me that there was nobody for three days of care, and they could only provide one.

Provider Response

Dear Lorraine, Customer satisfaction is our top priority and we are very sorry to hear that your experience with our company has not met your expectations. Even one day without care can be challenging. I know there are no excuses to justify those days without care, however, we would like to give you a glimpse as to what is happening in the staffing/serving industry in general. The Serving Industry is experiencing lack of employees to take care of their clients, from restaurants to airlines, there is simply not enough labor force to satisfy the demand of services. Unfortunately, Home Care, is not an exception. We even have a name to it, we call it the "Caredemic", or the lack of caregivers to take care of our clients. This situation has only been aggravated due to the COVID-19 Pandemic and it is not expected to get better until the pandemic is over. Here at Right at Home, we are always finding new ways to attract talented and caring personnel, to cover all our cases and provide the best quality of care in the home care industry. As a matter of fact, our response rate to cover a case, after initial signing is only 24 hours! We are very honored to serve our local clients and their families, even more so during these challenging times. Walter O., Owner

April 21, 2021

By Anonymous_4720

I am a past client of this provider

I just needed them when I came out of rehab. I didn't need them to do anything else. They could have done more work; a lot of the caregivers fell asleep.

March 22, 2021

By Anonymous_4593

I am a current client of this provider

I like that I have someone to help me with my needs. They could improve the communication.

March 17, 2021

By Ann G_19

I am a past client of this provider

They were able to find replacements when a caregiver couldn't be there. The caregiver was knowledgeable and effective in giving me care.

March 08, 2021

By Neil L_1

I am a current client of this provider

They take care of him and feed him. I would like them to have better training for some of their aides.

March 04, 2021

By Ray S_9

I am a current client of this provider

The agency is helpful because they are very reliable. When someone is supposed to come of a certain day they show up. I like that they are dependable and I like the caregiver that is working for us.

February 24, 2021

By Theodore S_5

I am a current client of this provider

The company answers all my questions. I like the quality of the caregivers that the agency sends me.

February 19, 2021

By Steven M_9

I am a current client of this provider

They do a lot of things for us, because we are older and have disabilities. I like that the people are good, they are helpful.

January 26, 2021

By Anonymous_2974

I am a current client of this provider

The consistency with them and having a caregiver there. The quality of the staff is good. We've had consistent caregivers and we are long distance and we can work well with them.

January 18, 2021

By Michael K_11

I am a current client of this provider

They are dependable. He is here when he is supposed to be here. I like that they are reliable.

December 21, 2020

By Eleanor J_5

I am a current client of this provider

They could give us only 1-2 hours a week. I would help if we could have the person fewer hours a day.

December 07, 2020

By Herbie M

I am a past client of this provider

They were understanding and they put in a lot of effort. My husband was not used to having someone come in the house and take care of him. They said not to worry if my husband was rude to them. I thought the entire experience was good. We never had a problem.

December 07, 2020

By Anonymous_3224

I am a past client of this provider

In their advertising, they talk all about what their aids can do, but then they do not do it. They need to improve the quality of the aids so that they are qualified to do what I needed.

October 28, 2020

By Rose R_7

I am a current client of this provider

They ask if I want something done, and they do it. My house is clean, the bed is made, and my food is ready. I like the people that they send. I am very happy with the care that they give me.

October 24, 2020

By Lawrence M_6

I am a past client of this provider

The gentlemen were the most helpful part. First of all the people they sent were excellent. I was very pleased with Suehail. My husband and I were both pleased with Josiah as well because he went above and beyond.

October 20, 2020

By Rosemary M_7

I am a current client of this provider

They've had a great impact. They allow me to do other things, rather than just be enslaved at home all the time. They could improve the consistency between workers. Some of their caregivers are really good, like the one we have now.

October 09, 2020

By Betty L_19

I am a past client of this provider

They would come in and check on her with whatever she needed. They were very helpful and professional.

October 09, 2020

By Joseph M_9

I am a past client of this provider

They could have given their caregivers more training. There's a lot of turn over.

March 11, 2020

By Anonymous_3525

I am a past client of this provider

I felt like I could trust them. I had a sprained ankle and I needed help out and in the shower. I felt comfortable with them, and they removed my anxiety. They were friendly and professional and certified. They came to do a consolation and made sure I had the right person. It was easy to coordinate with them.

March 06, 2020

By Victoria R_2

I am a current client of this provider

I was able to work and not worry about how late I was out or my dad being alone. I like that they are very accommodating.

February 21, 2020

By Anonymous_3346

I am a current client of this provider

They provide interaction with my mom from another party. They could have more conversations with the client.

February 19, 2020

By Anonymous_3306

I am a current client of this provider

They are punctual. They take care of my bedroom and my living room. I like the girls they send me.

February 12, 2020

By Anonymous_3324

I am a current client of this provider

The aides I have are really great. They take good care of my stepmother. They had enough staff for us, and the location of the office was very attractive to us.

January 23, 2020

By Anonymous_3078

I am a current client of this provider

We use them when she has to go to some place. It makes it easy for her to go places. They are very friendly and know who I am when I call. They are really helpful.

January 17, 2020

By Barbara K_13

I am a past client of this provider

The staff member was great and helpful, she was there to be a companion to my mother. The caregiver was there to make sure that she was safe and sound. The people were easy to work with.

January 14, 2020

By Anonymous_3155

I am a current client of this provider

My aunt is very happy with her caregiver who takes care of her ADLs. They have always been available to answer questions.

December 19, 2019

By Maria M_14

I am a current client of this provider

I need the services so I can go to work every day. They take care of my father. He has dementia. I'd say that they're very responsive to problems.

December 10, 2019

By Gina C_2

I am a current client of this provider

They kept him washed. They keep the apartment clean. They do his laundry. I like how caring they are.

November 20, 2019

By Richard P_6

I am a past client of this provider

They did their job but only contacted me if they needed something. On occasion, there wasn't an adequate number of caregivers, so they could be made more aware of their workers who isn't coming in.

November 11, 2019

By Olga P

I am a current client of this provider

They help provide my dad with care when I can't get there all the time. They are quick to handle situations. The aides are nice. My father loves his aides.

November 11, 2019

By Anonymous_2850

I am a past client of this provider

They were there to take care of my mom, and they did things that I could not do because I had work. After the last day, when the services were gone, three aides came and took all my food.

October 09, 2019

By Mario B

I am a current client of this provider

She takes her to the toilet. She massages her back and takes her for a walk. She takes special care of my loved one.

September 26, 2019

By Debra S_5

I am a current client of this provider

When the helper that comes to visit my mother, I have peace of mind while I was at work. If there are any problems, she will let me know. The agency has a personal touch. I know the people that work there now, and if I call, they are very responsive.

August 16, 2019

By Deborah D

I am a current client of this provider

They kept his mind off of things. They keep him sharp. They are good at what they do. They are attentive and on time. They are very heartfelt.

August 09, 2019

By Lenny v

I am a current client of this provider

She can't get around that well. They help her get around and wash herself. They listen to what I need for my mom, and most of the women that come here are sweet and don't upset her.

July 26, 2019

By Hammond B

I am a past client of this provider

The provider gave him showers, got his lunch, and got him dressed. I needed help bathing him and taking him for walks, and they provided that for my husband.

July 22, 2019

By Josephine M_3

I am a past client of this provider

They generally have the minimum of four hours. I only needed them for three hours. I needed help in the shower to make sure I didn't fall. They put my socks on and walked me around the block. The agency is pretty good, and the people they send are average. They do what I ask, but they don't take the initiate to do more.

June 27, 2019

By Maureen C_1

I am a past client of this provider

They did most of the daily cleaning that had to get done. They also helped me with appointments. I like that people were very nice and accommodating.

June 25, 2019

By Ilya S_1

I am a current client of this provider

They improve the quality of my life very dramatically, as they help me with everyday living services. They are very responsive, and they care about me. They are very patient, and they provide all the services for what I need.

June 13, 2019

By Angela P_4

I am a current client of this provider

The caregivers are punctual, and I've only had one no show in the past two-and-a-half years. My only complaint is with the billing department because I don't get the bills consistently. Also, I got a bill two weeks after it was due.

May 30, 2019

By Terry B_2

I am a current client of this provider

I always feel like they know me. They have a sense of me and what I like or might not like. I"m very satisfied, and they are very personable.

May 09, 2019

By Gloria C_1

I am a current client of this provider

It's good to see them and have their company. They make me breakfast and lunch. I'm very satisfied with their services because the girls are always on time and they're very helpful. They are comforting for me.

April 25, 2019

By Selma H

I am a current client of this provider

They help me a lot. They straighten up, help me get dressed, and serve me my dinner and lunch. I feel that they have a lot of patience, and it helps a lot.

April 17, 2019

By Tina S_4

I am a past client of this provider

They came every time they were supposed to come. I had peace of mind knowing they were coming and I could go to work. In the beginning the people being sent were not very responsible. They either left early or would sleep. When I spoke to the person in charge, they addressed it and found two wonderful ladies who were wonderful, consistent, and responsible. These two ladies were remarkable.

April 05, 2019

By Grace R_3

I am a current client of this provider

The caregiver helps me with a shower every day. That is the most important thing because I wasn't able to shower myself for two years, and that was not easy. I appreciate the help and am very grateful for the help from Right at Home. The caregiver always comes on time. She is very polite and concerned about me. She is excellent.

March 03, 2014

By JM001

Other

Their caregivers are attentive and very professional. The staff is very responsive and caring. I would definitely recomend them.

February 13, 2014

By John42981250

I am a current client of this provider

They have very well qualified staff of care attendants. My mind is at ease knowing that my loved one is being cared for by them.

January 23, 2014

By Angela9

I am a current client of this provider

The coordinator is attentive to the special needs of the client. The companions are flexible, caring and considerate.
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About Right at Home Brooklyn

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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