The services met, if not surpassed, our expectations. They provided well trained individuals.
Right at Home Eastern Queens
Offers Home Care
36 Reviews
Call
(718) 305-1373
Reviews of Right at Home Eastern Queens
Home Care Reviews for Right at Home Eastern Queens
May 16, 2018
I am a current client of this provider
May 03, 2018
I am a current client of this provider
I think that they try to do their best to accommodate me. They try to give me the type of caregiver that I need. When I came home from the hospital, a caregiver was there to help me.
April 26, 2018
I am a past client of this provider
They were easy to work with, from the caregiver to the people in the office staff. They were friendly, and they helped us.
April 16, 2018
I am a current client of this provider
Right at Home has wonderful owners. I don't have to worry about not getting a caregiver if the normal one is going on vacation. Right at Home always finds a replacement.
April 02, 2018
I am a current client of this provider
The caregivers that they select are very good. I have a very good aide. They make me not have to do anything. They do it for me.
January 04, 2018
I am a current client of this provider
The person who does the scheduling really tries to accommodate my loved one's needs as far as placing aides. It depends on the aide. There could be one aide who's awful and needs to be replaced, most of them are good.
They have helped by being good company for my loved one.
December 02, 2017
I am a current client of this provider
I'd tell a friend that Right at Home caregivers come promptly and know what to supposed to do. It's an advantage having Right at Home. The caregivers fold clothes, wash the dishes, and keep the sink clean.
December 02, 2017
I am a past client of this provider
I would recommend Right at Home more towards the end of the care than at the beginning because the first few caregivers sat around a lot and did not work. The later caregivers were much better. Right at Home made my life easier because the caregivers were able to provide quality services that my loved one needed done.
December 02, 2017
I am a current client of this provider
Right at Home has very friendly people. They try to give me people that are in line with what my mother needs, and that are close to where we live. I was desperate when I first got Right at Home's services. Things have gotten easier as time has gone on and we have a good system going with them now.
December 01, 2017
I am a current client of this provider
Right at Home is pretty methodical and they have a good system. The caregivers that come are nice. I'm not extremely limited, so Right at Home doesn't have to do a whole lot.
November 14, 2017
I am a current client of this provider
Right at Home has high quality caregivers. Right at Home's services have made it so that I can carry on with my life and not worry about my mother.
November 02, 2017
I am a current client of this provider
Right at Home gives excellent and attentive care to my loved one, they keep them clean, and are loving towards them. I don't have to worry about my loved one because I know she is getting the best of care.
November 02, 2017
I am a past client of this provider
The past two days I needed someone they didn't come, but overall the caregivers are always on time. The services give me the opportunity to rest, and go and do activities, and I know my loved one is being cared for.
October 19, 2017
I am a past client of this provider
I was very disappointed by the way Right at Home covered my loved one. There was an aide that came in 5 days a week. They couldn't come on the weekends, so we needed someone to come on the weekends. We could never get continuity with the caregivers on the weekend. It is very unsatisfactory for someone who is ill, to deal with new people everyday. Right at Home looked after my husband. The aide took him to dialysis and drove him back. She assisted him in dressing because he had shingles.
Provider Response
I am very sorry you had less than an excellent experience with Right at Home. We listen closely to the feedback from our clients so we can make corrections when needed. In light of your experience, we have targeted our recruiting efforts toward hiring additional certified home health aides who drive and whose availability allows us to better accommodate weekend shifts. Thank you for your feedback. – Sandy Quartuccio, President
October 02, 2017
I am a current client of this provider
My recommendation depends on the caregivers Right at Home sends. One of the caregivers the agency sends I like, and she has higher qualifications. Right at Home's impact is fine on my life. The caregiver does things that I cannot do, like grocery shopping.
October 02, 2017
I am a current client of this provider
I would definitely recommend Right at Home. I am very pleased with them. The caregiver for my loved one does everything for them. The care from Right at Home has really eased my mind. It has taken a burden off of me because I do not worry about my loved one being alone.
September 23, 2017
I am a current client of this provider
I like everything about Right at Home. The services provided by Right at Home allow me to go out and not have to worry about my husband.
September 06, 2017
I am a current client of this provider
Right at Home has caregivers that are wonderful. The services from Right at Home have made things much easier for me, and I can leave the house without worry.
August 22, 2017
I am a current client of this provider
Right at Home has impressed me by giving me nice caregivers who give excellent care. Right at Home helps me because they do everything I want them to do, and they do it quickly. I like how quickly they work.
August 11, 2017
I am a current client of this provider
Right at Home is reliable and provides excellent caregivers. Right at Home has helped have someone there for my loved one and let her have peace of mind.
August 03, 2017
I am a current client of this provider
Right at Home does good follow-up with the care they provide. They send people out to check, and make sure that everything is going well. It is nice knowing that someone is with Frieda, and that they will help her with cooking and other tasks she might need help with. It is comforting knowing that someone is making sure she is safe.
July 25, 2017
I am a current client of this provider
Right at Home is expensive and I wish people would call me from the office to see how things are going. Right at Home sends a nice caregiver and they are pleasant and reliable.
July 06, 2017
I am a current client of this provider
I would tell my friends that Right at Home has had some issues with matching the client with caregivers. Right at Home could have more interaction with the clients.
July 06, 2017
I am a current client of this provider
Right at Home tries to match up the caregiver to the needs or requests of the client. Right at Home has made life easier by allowing me to get out of the house, and the caregiver is very kind, caring, and patient with my husband.
June 21, 2017
I am a current client of this provider
Right at Home is very caring, and they do a great job. Right at Home takes care of my husband very well. Most of the care that Right at Home provides I can't do, so they help out a lot.
June 21, 2017
I am a current client of this provider
The services give me some time off.
May 19, 2017
I am a current client of this provider
Right at Home is very attentive, and if there is a problem, they are always ready to listen. The service makes it so I haven't had to do everything.
May 04, 2017
I am a current client of this provider
Right at Home is dependable, concerned, and they try to get me the best care possible. My loved one isn't too motivated to do anything, so his caregivers try to motivate him to do different things.
May 01, 2017
I am a current client of this provider
Right at Home does really good at sending competent caregivers. The services make a difference in my life by making it easier.
May 01, 2017
I am a current client of this provider
Right at Home is very reliable. Except, I just had a bad experience last week, but this doesn't reflect my experience with Right at Home in the past 3 years. Right at Home provides reliable care for the client, which gives me peace of mind.
April 13, 2017
I am a current client of this provider
Everything has been fine with Right at Home, they have been very helpful along the way. The caregivers help the client with everyday activities, like going to appointments, making meals and going grocery shopping.
April 13, 2017
I am a current client of this provider
Right at Home is attentive. The communication is there as well even though some of it is lacking on my part. Since the staff has changed, I don't feel their communication is as good as it used to be. Right at Home alleviates the stress and the anxiety, knowing that my mother is cared for. My mother's companion is wonderful and has a good handle on how to deal with her.
March 20, 2017
I am a current client of this provider
Right at Home has really nice owners. They are really great people. I like that I do not have to worry about the aides not coming. The services help by giving us aides so I can leave the house.
March 02, 2017
I am a current client of this provider
I would tell someone that the communication with the office staff at Right at Home was good. The most important part of the services is that my mom is not being left alone in case of an emergency.
March 01, 2017
I am a current client of this provider
Right at Home has given me caregivers that work well. The caregiver that comes to my house completes a lot of the activities that I want done without me having to constantly repeat it.
February 21, 2016
I am a past client of this provider
I’ve tried Right at Home for my father and was not really happy about it. The nurse came in and evaluated my dad. We were happy with that, but when we asked if there was a charge, he said there was no charge. However, then we got a bill for $125. We only used Right at Home for one day because we were not happy with the person that they sent. It wasn’t a good match, so we don’t want to use that company anymore. They also made you pay upfront, and we weren’t happy with that. They said you can cancel anytime, but they didn’t say that if you cancel within 24 hours, you have to pay for the nurse's visit.
Provider Response
Right at Home Eastern Queens takes pride in the quality and competence of our caregivers and on the impeccable service we strive to provide each valued client in the Eastern Queens vicinity. We are sorry that you did not feel we explained our policy towards the RN assessment fee clearly to you. It is our policy to wave the initial RN assessment fee, provided the client continues services for a minimum of two weeks. This policy was reviewed with you by the nurse when the assessment was scheduled, prior to starting care. Services were canceled after one day because, as you stated, you were confident the family would be capable of providing care for your father. With the cancellation of services, the fee was not waived, as explained in the assessment scheduling conversation. Again, we are sorry that you did not have an excellent experience with us. Our goal is to improve the quality of life for those we serve every day. Right at Home is Eastern Queens’ trusted in-home care partner.
About Right at Home Eastern Queens
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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