Im using Right at Home Eastern Queens. I get the help needed inside the house, but I need the aide to drive my parents to some of the doctors' appointments. However, none of the aides can even do that, and they cant even roll her up and down the ramp. They oversold their capabilities in that respect. The cost is comparable with the other providers. They do light cleaning, help with bathing, walk them around, organize cabinets, and do personal grooming, which is the most important thing. Theyre very good aides. One of the positive things they do is provide services to on a discount for going back and forth to the hospital and the doctor. They also have a good RN case supervisor.
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Reviews of Right at Home Eastern Queens
Home Care Reviews for Right at Home Eastern Queens
April 08, 2019
I am a current client of this provider
February 27, 2019
I am a past client of this provider
In her case, I don't think it made much of a difference. There was nothing they could have done.
I like the fact that they had the Family Room where you could go online and see in real time who was coming that day. I liked that you could schedule tasks if you wanted to.
February 05, 2019
I am a current client of this provider
They could be more helpful with the housework and making her lunch.
Some of the girls are not too willing to stay in the room to do the therapy. When they are done, they are asleep.
February 05, 2019
I am a current client of this provider
They do everything I need when they come. They help with cleaning, particularly with cleaning the floor.
I've recommended them already. I've never had any problems with the company or their services. Everything with their services has gone smoothly.
January 23, 2019
I am a current client of this provider
They have taken a big load off of my shoulders.
I like how they have very good quality aides to take care of my wife.
January 07, 2019
I am a past client of this provider
The beginning was rough with them constantly calling us. They could not handle the dementia, but then they got some aides that could handle her.
I had some really bad aides at the beginning, but then we got some good ones that were great. It is hard in the whole industry, to keep good aides, as well.
December 22, 2018
I am a current client of this provider
They are a compassionate companion for my loved one.
They have good communication and are good at getting the aides.
November 29, 2018
I am a past client of this provider
It was no break for me like it was supposed to be. It was not helpful for me when I had to redo everything.
There was always something I needed to fix after they left.
November 12, 2018
I am a past client of this provider
When we needed them, they were available.
They were very reliable.
October 26, 2018
I am a current client of this provider
They are always available in the event that something happens and the regular aide isn't able to come in.
They offer pretty good care.
October 23, 2018
I am a current client of this provider
My loved one wouldn't be able to stay in the house if she didn't have the services.
The services are customized to the client.
October 11, 2018
I am a past client of this provider
The caregiver stayed overnight and my grandfather slept the whole night.
They was very quick turnaround. They were quick to respond and they were very understanding.
October 11, 2018
I am a current client of this provider
I wouldn't be able to manage without them.
Right at Home can always get someone to come in.
October 08, 2018
I am a past client of this provider
They helped her with her bathing.
They are the best home help aide service that I am aware of.
October 05, 2018
I am a current client of this provider
It helps me because one of my problems was being able to go to church on Sundays, and the person that comes on Sunday always comes on time and it allows me to go to church.
I would tell they are responsible, and if they have problems coming they have a good back.
October 04, 2018
I am a past client of this provider
It saved me. I am not able to be here, and they were here.
They were dependable.
October 02, 2018
I am a current client of this provider
They help me take care of myself. They don't get in my way.
When I need somebody, they look into the people that I want and match that. They wouldn't just send anybody. If I don't like somebody, they will change the person. I have to relate to somebody that takes care of me.
October 02, 2018
I am a past client of this provider
They were very helpful for me.
The coordination of the aides had some miscommunication.
September 21, 2018
I am a past client of this provider
They should have provided better aides. They need to be more qualified and more experienced.
They should really interview the aides better.
September 06, 2018
I am a current client of this provider
The caregiver does the laundry for us which that is very good, and the caregiver is a very nice person.
There is nothing but good service.
September 06, 2018
I am a current client of this provider
I couldn't do anything if I didn't have them here.
I would say that the aide I have is the best.
August 27, 2018
I am a current client of this provider
The care that they provide makes it easier for me so I don't have to be there every day or every other day. I only have to go there once a week.
They have caring people working for them that are well suited for the job they're undertaking with my loved one. They're kind, compassionate, and the office is always in contact with me. The nurse comes regularly to see if there are changes and the office staff is very friendly.
August 03, 2018
I am a current client of this provider
I am old myself and I need someone to take care of my husband.
The provider is good and anytime I give them a call, they help me out. Also, the aide is thorough.
August 01, 2018
I am a past client of this provider
It hardly had an impact. They should have stuck with one caregiver. They should have classes to teach aides what to do with clients.
They kept sending me different aides all the time. The caregivers didn't know about Dementia, and they were too young. They didn't know what they were doing. I was doing all the work because they couldn't interact with my loved one.
Provider Response
Thank you for your feedback and your willingness to take my call to help me resolve the issues you mentioned in your review. You are right, it is best to stick with one caregiver, especially with dementia. We have found a good rule of thumb to establish consistency has been a minimum of 4 hours per day, 3 days per week. That also helps the caregiver become familiar with their client’s preferences. We work hard at training our caregivers and we are proud that our training ranks above the 90th percentile based on independent national surveys conducted by Home Care Pulse. I am sorry your experience was less than exceptional. I thank you for taking the time to speak with me and for your willingness to give Right at Home another try if the need should arise.
July 24, 2018
I am a past client of this provider
They could have had a greater attention to detail.
They're very efficient and dependable.
July 18, 2018
I am a current client of this provider
Everything has been made easier. I can't walk too well, so she does everything for me that I can't do.
Everything has been wonderful. I have had a wonderful woman taking care of me.
July 18, 2018
I am a current client of this provider
I do not like when they charge me for the miles when taking me to the doctor.
The woman that is taking care of me is wonderful. She is caring and I am very happy with them.
July 13, 2018
I am a past client of this provider
They comforted me by walking with a smile.
Everything was so wonderful. They did everything. Honestly, I couldn't think of anything better that they could have done.
July 05, 2018
I am a current client of this provider
It has enabled me to keep my dad at home. Without their care, I wouldn't be able to do that.
They are very efficient, and they are accessible. If there's a schedule change, they let me know, and I can access the schedule online.
May 16, 2018
I am a current client of this provider
They provided well trained individuals.
The services met, if not surpassed, our expectations.
April 26, 2018
I am a past client of this provider
They were easy to work with, from the caregiver to the people in the office staff. They were friendly, and they helped us.
April 02, 2018
I am a current client of this provider
The caregivers that they select are very good. I have a very good aide. They make me not have to do anything. They do it for me.
January 04, 2018
I am a current client of this provider
The person who does the scheduling really tries to accommodate my loved one's needs as far as placing aides. It depends on the aide. There could be one aide who's awful and needs to be replaced, most of them are good.
They have helped by being good company for my loved one.
December 02, 2017
I am a current client of this provider
I'd tell a friend that Right at Home caregivers come promptly and know what to supposed to do. It's an advantage having Right at Home. The caregivers fold clothes, wash the dishes, and keep the sink clean.
December 02, 2017
I am a past client of this provider
I would recommend Right at Home more towards the end of the care than at the beginning because the first few caregivers sat around a lot and did not work. The later caregivers were much better. Right at Home made my life easier because the caregivers were able to provide quality services that my loved one needed done.
December 02, 2017
I am a current client of this provider
Right at Home has very friendly people, and they are quick to call me back. They have good caregivers working for them. I appreciate the fact that because of Right at Home, I have some sort of break from taking care of my mom.
November 14, 2017
I am a current client of this provider
Right at Home has high quality caregivers. Right at Home's services have made it so that I can carry on with my life and not worry about my mother.
November 02, 2017
I am a past client of this provider
The past two days I needed someone they didn't come, but overall the caregivers are always on time. The services give me the opportunity to rest, and go and do activities, and I know my loved one is being cared for.
October 19, 2017
I am a past client of this provider
I was very disappointed by the way Right at Home covered my loved one. There was an aide that came in 5 days a week. They couldn't come on the weekends, so we needed someone to come on the weekends. We could never get continuity with the caregivers on the weekend. It is very unsatisfactory for someone who is ill, to deal with new people everyday. Right at Home looked after my husband. The aide took him to dialysis and drove him back. She assisted him in dressing because he had shingles.
Provider Response
I am very sorry you had less than an excellent experience with Right at Home. We listen closely to the feedback from our clients so we can make corrections when needed. In light of your experience, we have targeted our recruiting efforts toward hiring additional certified home health aides who drive and whose availability allows us to better accommodate weekend shifts. Thank you for your feedback. – Sandy Quartuccio, President
October 02, 2017
I am a current client of this provider
My recommendation depends on the caregivers Right at Home sends. One of the caregivers the agency sends I like, and she has higher qualifications. Right at Home's impact is fine on my life. The caregiver does things that I cannot do, like grocery shopping.
October 02, 2017
I am a current client of this provider
I would definitely recommend Right at Home. I am very pleased with them. The caregiver for my loved one does everything for them. The care from Right at Home has really eased my mind. It has taken a burden off of me because I do not worry about my loved one being alone.
August 22, 2017
I am a current client of this provider
Right at Home has impressed me by giving me nice caregivers who give excellent care. Right at Home helps me because they do everything I want them to do, and they do it quickly. I like how quickly they work.
August 03, 2017
I am a current client of this provider
Right at Home does good follow-up with the care they provide. They send people out to check, and make sure that everything is going well. It is nice knowing that someone is with Frieda, and that they will help her with cooking and other tasks she might need help with. It is comforting knowing that someone is making sure she is safe.
July 25, 2017
I am a current client of this provider
Right at Home is expensive and I wish people would call me from the office to see how things are going. Right at Home sends a nice caregiver and they are pleasant and reliable.
July 06, 2017
I am a current client of this provider
I would tell my friends that Right at Home has had some issues with matching the client with caregivers. Right at Home could have more interaction with the clients.
July 06, 2017
I am a current client of this provider
Right at Home tries to match up the caregiver to the needs or requests of the client. Right at Home has made life easier by allowing me to get out of the house, and the caregiver is very kind, caring, and patient with my husband.
June 21, 2017
I am a current client of this provider
Right at Home is very caring, and they do a great job. Right at Home takes care of my husband very well. Most of the care that Right at Home provides I can't do, so they help out a lot.
June 21, 2017
I am a current client of this provider
The services give me some time off.
May 19, 2017
I am a current client of this provider
Right at Home is very attentive, and if there is a problem, they are always ready to listen. The service makes it so I haven't had to do everything.
April 13, 2017
I am a current client of this provider
Everything has been fine with Right at Home, they have been very helpful along the way. The caregivers help the client with everyday activities, like going to appointments, making meals and going grocery shopping.
April 13, 2017
I am a current client of this provider
Right at Home is attentive. The communication is there as well even though some of it is lacking on my part. Since the staff has changed, I don't feel their communication is as good as it used to be. Right at Home alleviates the stress and the anxiety, knowing that my mother is cared for. My mother's companion is wonderful and has a good handle on how to deal with her.
March 01, 2017
I am a current client of this provider
Right at Home has given me caregivers that work well. The caregiver that comes to my house completes a lot of the activities that I want done without me having to constantly repeat it.
February 21, 2016
I am a past client of this provider
I’ve tried Right at Home for my father and was not really happy about it. The nurse came in and evaluated my dad. We were happy with that, but when we asked if there was a charge, he said there was no charge. However, then we got a bill for $125. We only used Right at Home for one day because we were not happy with the person that they sent. It wasn’t a good match, so we don’t want to use that company anymore. They also made you pay upfront, and we weren’t happy with that. They said you can cancel anytime, but they didn’t say that if you cancel within 24 hours, you have to pay for the nurse's visit.
Provider Response
Right at Home Eastern Queens takes pride in the quality and competence of our caregivers and on the impeccable service we strive to provide each valued client in the Eastern Queens vicinity. We are sorry that you did not feel we explained our policy towards the RN assessment fee clearly to you. It is our policy to wave the initial RN assessment fee, provided the client continues services for a minimum of two weeks. This policy was reviewed with you by the nurse when the assessment was scheduled, prior to starting care. Services were canceled after one day because, as you stated, you were confident the family would be capable of providing care for your father. With the cancellation of services, the fee was not waived, as explained in the assessment scheduling conversation. Again, we are sorry that you did not have an excellent experience with us. Our goal is to improve the quality of life for those we serve every day. Right at Home is Eastern Queens’ trusted in-home care partner.
About Right at Home Eastern Queens
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
