I only use the services occasionally but the caregivers are pretty good. It would be nice if the agency gave them more of a head's up on what we need them to do when they come.
I like the caregivers that the company sends.
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Reviews of Right at Home Ridgewood
Home Care Reviews for Right at Home Ridgewood
February 05, 2021
I am a current client of this provider
January 21, 2021
I am a past client of this provider
I needed help with my husband because he was incapacitated, and because of the help that she gave me, he healed very well.
I liked that they were always here on time.
January 11, 2021
I am a past client of this provider
Without a caregiver to help me out a couple days a week I would go nuts.
They were responsive to my needs. I had a very fluid schedule. I did not have a lot of lead time and they were able to accommodate my needs for my wife on short notice.
December 17, 2020
I am a current client of this provider
They help me get to the MRI appointment.
They could have vegetarian choices.
December 08, 2020
I am a past client of this provider
Based on the way they treat you it shows that they do care.
They are very professional and they stick to their word. They keep you up to date and they give great service.
November 21, 2020
I am a current client of this provider
They are an extreme help for me, I am the second caregiver, I do the weekends as well for them. Having the other people in the day is a big help for me, because before I was doing it 24/7 and it was killing me.
They should communicate better, it is hard to find people right now.
November 12, 2020
I am a current client of this provider
My grandparents and my life has been improved because of them being cared for.
The managers and admin are really good and responsive.
October 13, 2020
I am a current client of this provider
One time I went in during the afternoon and my Aunt was still in bed and she was asleep like it was during the middle of the night. The caregivers don't call me when they run out of stuff when my number is on the wall for that purpose.
I don't even know where to begin. My aunt needs minimal care. Her nephew drove up from Maryland and the young women who opened the door let him in and gave him the number of the caregiver to ask when the doctor's appointment is for my aunt so he could come back another day. She didn't know him and she let him in the house.
Provider Response
Hello, thank you so much for reaching out and sharing this feedback with us. My name is Lew and I am the new owner of RAH Bergen county, and I would like to speak with you to learn more regarding the comments raised in your review, which we take very seriously. Please give me a call or shoot me an email so I may learn more about and further discuss your experience. We love what we do, consider it an honor to get to do it, and would like to learn directly from you about your personal experience. We look forward to connecting with you soon, we wish you well until then!
March 23, 2020
I am a current client of this provider
They made my life more difficult.
I had misunderstanding with the superintendent and I want to resolve that.
Provider Response
Hello, thank you so much for reaching out and sharing this feedback with us. My name is Lew and I am the new owner of RAH Bergen county, and I would like to speak with you to learn more regarding the comments raised in your review, which we take very seriously. Please give me a call or shoot me an email so I may learn more about and further discuss your experience. Our office is always available to discuss any of your concerns. We also have a patient care coordinator that you can reach out any time after office hours.
March 10, 2020
I am a current client of this provider
They help me get dressed.
They follow up with me.
December 12, 2019
I am a past client of this provider
They help me the most by cooking for me and bringing me to the doctor's.
I like that they are very nice and accommodating.
November 20, 2019
I am a current client of this provider
We would not be able to do it without them. She is patient with her. She has solicitude with my mother, and my mother can be difficult sometimes.
I have already recommended them. The best thing about them is that they don't have an answering service.
October 10, 2019
I am a current client of this provider
She is just very sweet, and she is into talking to my mom.
I just pay the bills. I don't deal with them directly. I like the girl that takes care of my mom.
September 10, 2019
I am a current client of this provider
They have been very responsive when I have had concerns. The quickness at which they were able to get care for my family was great.
I appreciate the fact that the operators are very responsive. When we have concerns or when they have concerns, they reach out right away.
June 19, 2019
I am a current client of this provider
They were helpful. I would want the people that came to help to be more assertive because they could help the client more and get more things done.
I would want them to have better communication.
May 28, 2019
I am a current client of this provider
They help me around and if I need something, they are there for me.
I like the people that come here because they help me.
May 17, 2019
I am a current client of this provider
I do most everything myself. The caregivers are just here to make sure I don't fall. My only objection was one caregiver that was driving me, and I wasn't thrilled with it. I live on top of a hill, and she was afraid to go down. She'd go three feet and brake, and would repeat it. I didn't know how I was going to be.
I'd like the agency to do more of a background check on the caregivers.
April 24, 2019
I am a current client of this provider
They are able to provide care when it is needed.
Whenever I have had a problem, I have called and they fixed the issue.
April 10, 2019
I am a past client of this provider
She was not great. I tolerated it because I needed someone. They mislead me and told me that I would have the same caregiver all the time. That didn't work out. It wasn't good. After she told me she was going away, that was the breaking point.
When I tell the agency that I want the same person coming, they tell me she can't. Then they got me an aide that came for 3 weeks and went away. That is unacceptable.
Provider Response
We are sorry to hear that we did not meet your expectations. Please call us so we may discuss further and try to remedy the situation. We are available 24/7 for your convenience.
March 21, 2019
I am a current client of this provider
They give me an aide that helps me.
I like that they are reliable and they have adequate people.
December 12, 2018
I am a past client of this provider
They helped the most with their attentiveness to her needs. She could be difficult at times, and they didn't let that deter them. They would go with her out shopping and to appointments.
They understood our needs, and there were times that I needed to cancel if she was going into the hospital, but that was not a problem for them. We really like the nurses that were sent.
August 14, 2018
I am a current client of this provider
It hasn't been to long, but we are hopeful and see a positive effect.
They have been very good and dedicated. The caregiver is very respectable.
June 15, 2018
I am a current client of this provider
I couldn't survive with out them taking care of my loved one.
We have had many good experiences with them. We have been with them for a while and we are very happy with them and the personal touch they add. I really like the hands-on services I get from them. If someone doesn't show up, they volunteer to come sit with my loved one so they are very thoughtful
December 07, 2017
I am a current client of this provider
Right at Home needs to ensure that their caregivers arrive on time to my home. Right at Home needs to have their caregivers come into my home, do what they are supposed to do, and come on time. They are always late and I feel that this company has a lousy system.
December 06, 2017
I am a current client of this provider
Right at Home does well because the caregivers are trained well and they are very helpful, pleasant people. Right at Home is a great help because they take me shopping.
November 17, 2017
I am a current client of this provider
Right at Home is reliable, and the aide is very knowledgeable and helpful. Right at Home makes my life easier by providing my sister home care, personal care, and additional care like food preparation. We are very satisfied.
October 13, 2017
I am a past client of this provider
Right at Home was reliable, and the aides were professional and well-groomed. I am bed-bound, and Right at Home assisted me in dressing. They had a tremendous impact.
September 19, 2017
I am a current client of this provider
Right at Home has good caregivers. They are efficient and accurate in the services that they provide. They are very dependable. Right at Home has made things easier for us. The cook our meals and take care of things that we need.
July 28, 2017
I am a past client of this provider
Right at Home was excellent because they were effective and the caregivers were always on time. We loved our caregiver and the staff always addressed any issues. Right at Home's caregiver was helpful because she was reliable and willing to help no matter the task.
May 24, 2017
I am a past client of this provider
Right at Home was able to supply someone to take care of my parents within a reasonable cost. Right at Home helped make life easier for my parents by doing day-to-day living tasks, like cleaning and cooking.
May 11, 2017
I am a current client of this provider
Right at Home has caregivers that are responsible. They show up on time. The caregivers take care of my personal needs.
April 18, 2017
I am a current client of this provider
The caregiver helps me when I need help, and it's nice knowing I'm not alone.
January 18, 2017
I am a current client of this provider
The two caregivers that my mom has experienced have been wonderful. She was not fully onboard with the idea of having help, but she is loving it now!
December 04, 2016
I am a current client of this provider
Donna does great work for us.
September 29, 2016
I am a current client of this provider
Rudy is the best. Honest and respectful all the time, and so is Marlene. The best aides we honor with 5 stars. When you do your work right and with honesty, God will reward you.
July 23, 2012
I am a current client of this provider
It was for my mother-in-law. I did the research but they were the one who took over. So they were the one who decided to choose Right at Home as their provider. The attendant are caring and treat my in-laws with respect. My mother-in-law could not stop talking about how much she enjoyed being with the caregiver. I have recommended this home care provider to my friends. I know of two people who are also have the same provider because of my recommendation.
About Right at Home Ridgewood
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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Services and Amenities of Right at Home Ridgewood
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