Beaumont Hospice

AuntRe0215

My mom was in the Beaumont Hospice program for over two months - She passed away on 11/17. I want to make sure that anyone who is in the position to have to choose a hospice program for their loved one knows just how WONDERFUL every person that we came in contact with (doctors, nurses, aides, social workers, massage therapists, chaplains, etc.) in both the inpatient hospice care and home hospice care was! Saying THANK YOU to these amazing individuals just doesn't seem like it's enough! They treated my mom AND my family with such care, respect, gentleness, and attention to detail - I could go on and on! We feel so blessed that we chose the Beaumont Hospice program/team to care for my mom (and my family) during such an anxiety filled, confusing, emotional, and stressful time. Any time that we called with questions or if we needed actual assistance from a nurse, etc., they would be there, day or night, it didn't matter! 100% support - 100% of the time! My family was able to spend so much quaility time with my mom before she made the peaceful transition to eternal life and this was all possible because of the Beaumont Hospice team and the care and support that they provided!

Kellman

We could not be more pleased with the services and the interaction of each staff member that we had interactions with. They responded to all of our calls in a timely manor. They provided us with answers to all of our ongoing questions. And most importantly the care and comfort that they provided to our Nana was outstanding.

rainstar

Had a hard time getting thru to main number they gave. I thought hospice gave the family some support after the loved one has passed. My loved ones social worker won't even call me back and it's only been 4 days since my loved one passed away. Most of the nurses were good but a couple were not.

sunshine7801

We chose Beaumont Hospice for my dad because he was at Beaumont Hospital when hospice services were recommended. There weren't many reviews at the time but most of them were positive and the doctors told us that if we chose Beaumont the transition would be easier so we took a chance. Unfortunately I now feel that this was a mistake. I would never recommend them. They sold us on hospice talking about all the wonderful benefits of social work visits, counseling both for my father and the caregivers/family, chaplain visits, twice a week visits from an aide to bath him, everything we would need to care for him would be supplied and how hospice focuses on "the whole person" body, mind, spirit and help improve quality of life. That was not our experience. Hospice was great for the first two days while my father was still hospitalized. He saw the chaplain, a social worker, various nurses and a physician. The day he was discharged was when they abandoned us. In the morning I received report from my brother who had stayed with my father throughout the night that dad had frequent episodes of break through pain and had required more PRN doses of Roxanol. I asked them if the Fentanyl patch could be increased before discharge so he didn't suffer as much break through pain and was told "I don't know how many PRNs he had but I don't think it was that much". That night was the most miserable night that my father had, we had to call the hospice nurse twice to adjust his medications because we couldn't control his pain and anxiety and we were up all night trying to comfort him. Again, I asked if the fentanyl could be increased and was told that they don't generally do that because it takes x amount of hours to get into the system and my father was "active" and probably didn't have that long. We had to wake up every two hours to medicate him because if he didn't get his medication he was in terrible pain. Every hospice nurse who came to the house knew that we were doing this to control his pain but nobody offered any solution other than "just keep doing what you are doing because he seems comfortable". We did this for 8 days before the nurse finally got an order to increase the fentanyl patch, he passed away two days later. My father also had symptoms of a UTI, complaining of burning with urination, difficulty urinating and his urine was a pinkish color and had an odor. This started the first day he was home. We were told that they do not give antibiotics "at this point" because by the time it got into his system and provided any relief he would have already died. He lived for 10 days at home. He did not have a bowel movement while he was home. When we mentioned this to the nurses they would indicate that "at this point" we shouldn't expect a bowel movement and again we were told that he didn't have long to live. Yet in their literature we were instructed to notify the nurse if he hadn't had a BM in 3 days. I feel like the general attitude was that he wasn't eating and was going to die anyway so what is the point. Maybe they were right but nobody checked his bowels for the entirety of his time in hospice services. My father was home for 5 days and we hadn't heard from anyone unless we called for a nurse. There was no "caregiver education". I had to call them to get him a bath. We never saw a social worker until the day he died and they were there simply to file paperwork, paperwork that a good social worker would have started with us before my father died. My father was afraid to die and my brother and I were losing our minds as his caregivers. We all could have benefited from from some sort of counseling but never heard from anyone until my father had already passed. The social worker in my opinion should have been there on day one to assess the situation and help guide us and provide that counseling that they kept talking about in the hospital. We were constantly on the brink of running out of medications. A nurse would come to the house and tell us she was ordering medication then when we called the next day when we have only a couple of doses left, medications had not been ordered. I am certain that my father would have suffered greatly if we had not been constantly calling to check. I did not bring my father home to die, I brought him home to LIVE his last days. We were constantly being told that he was "active" and didn't have much time so there is no point in doing this or that. I wonder what my father's last days would have been like if we had kept him in ICU. I now battle with my own guilt over our decision to bring him home because we didn't receive the services we were promised and I have to wonder if his quality of life would have been better had they better controlled his pain in the beginning, if they had treated his UTI & constipation and he had received the counseling he needed to cope with the knowledge that he was going to die.

dmbrown

My mother was under hospice care starting 4/5/2018. Beaumont was exceptional! Victoria was her nurse and was beyond amazing. She was knowledgeable, patient, supportive and everything my family needed. Amanda was her nurse assistant and there are no words to describe how great she was. My mom was not always easy to bathe, but Amanda was patient, respectful and treated my mother like it was her mother. Every time we called because we had questions there was always someone to help and often they sent a nurse to our house (even at 9:00 pm). It makes me sad that there are so many negative reviews because I cannot say enough great things about Beaumont Hospice! They even sent an art therapist out to my house to talk to my 5 year old daughter to help her understanding of her grandma's illness. Victoria and Amanda came the day my mom passed and these ladies will forever be in our hearts! They are living saints! Thank you Victoria, Amanda and the entire staff. You made an incredibly difficult time in our lives a bit easier. We are forever grateful!

Maria Lea

Beaumont Hospice simply failed to show up after having contracted to provide services leaving the patient without medication. We received no explanation, no apology, no follow up. We had to readmit to the hospital to start all over again and went with another provider. The hospital and staff were great, hospice was extrememly disappointing....especially during this time of stress with a loved one.