Henry Ford Home Health Care Detroit, MI

Orcasnackbar

Since Henry Ford took over my doctor’s practice from Ascension there has been a clear negative change in the treatment of patients as customers. The takeover was more than a year ago and staff still complains that “the new system” is the cause of long waits, dropped phone calls, messages not getting to doctors, and slowdowns in service that are requiring appointments being rescheduled by more than a month. It took me a week to get a referral (or rather “referral order”, as I was corrected) to a local ENT, instead of one affiliated with Henry Ford. When I complained to the office’s practice manager that the nearest Henry Ford ENT was 200 miles away and that I couldn’t drive due to dizziness, she said she “didn’t care”, that all the other health systems made it hard to use outside doctors because they “had to make a profit”! Complaints to Herry Ford fall on deaf ears, with them blaming the doctor’s office and vice-versa. Henry Ford, please listen to and treat patients as customers, and not profit sources.

Samkina

I think Henry Ford Home Health Care was the best of the two agencies I used. They were very personable, very patient, professional, and just very warm in terms of their personality. Also, they weren't in a rush to get to the next appointment or anything like that. They provide occupational and physical therapy, and a nurse came out as well. I didn't have any interaction with the billing, but scheduling was always fine. They would always call or text to see when was a good time to come or if their schedule allowed them to come a little bit earlier. They would always reach out and let me know.

Audrey5

Henry Ford Home Health Care was a partner of the hospital where my mom was admitted. They referred the services of the agency. We used them for about six weeks. The physical therapist was nice but his visits were short and he was behind schedule. The length of visit and time with the clients should be improved.