Always Best Care of Upper Chesapeake

kfo90

I want to preface this by saying that I don't like to leave bad reviews and I rarely do so. But when it comes to choosing who will be taking care of your elderly parents, someone considering using Always Best Care should be aware that many of the care providers that are sent to your home have very little or no training in senior care. Even in such basic things as putting diapers on your loved one, or knowing how to safely do transfers, which can result in injury if not performed correctly. The woman who we interviewed and who owns the Always Best Care that we used is totally charming when you meet her. She is probably a nice person. But she can be hard to work with and she refused to acknowledge that the people she uses are not trained. And I'm sorry, them saying that they sometimes helped take care of a grandparent does not count as experience or training. We had been told initially that almost all of the caregivers coming to my parents' home would be CNAs. This turned out not to be the case. I was even told by one that he had never done this before, but that he would probably be getting some training soon. My father ended up with a serious head injury and hospitalization from a fall he took while in ABC's care. I don't really blame the caregiver, because the injury was caused by a total lack of training and inexperience which was the company's fault. I blame the company for sending out a stream of people (and there will be many!) who, even though they were nice, didn't know how to take care of the elderly. There are other less serious things that we had problems with that I won't go into. But I will say that my father was easygoing and we were very undemanding people, so it wasn't as if we were expecting too much. Currently we are using another provider for our home care, and the difference is tremendous.

Former Thankful Client

My mother passed away two months ago after nearly four years of coverage from the team members of ABC Upper Chesapeake. Mom and I were both very pleased with the coverage. ABC was most congenial to do their best to provide Mom with caretakers whom we found suited to Mom's personality and temperament. In the very few cases this was not so, we asked for someone else to care for Mom and this was promptly provided. All in all the caretakers were kind, friendly, competent and helpful, providing Mom with good care and company. Elaine G was very helpful in getting us in contact with the VA so that Mom was able to obtain a monthly benefit entitled to her because of Dad's service in the military. That was a great financial help to us in our particular situation. I strongly recommend this agency for the homebound and ill. They will work with you to do all they can to grant your reasonable requests. Thank you, Elaine and caretakers!

Caring_2645556

ABC Upper Chesapeake provided excellent and compassionate care for my late father during his prolonged decline at age 95. The care enabled him to live in his home with my mom during his final months of life. Elaine worked with me diligently to match my parents' difficult situation with the perfect caregiver. My father was treated with dignity and gentleness when he was no longer able to care for himself at all. It gave our family great peace of mind knowing he was so well cared for.

Mz Coop

I used Always Best Care to care for my parents who happen to live in another state. I met with Elaine (the owner) to discuss my options and determine the best caregiver service to meet my parents needs. She was a great help; addressed all my questions and concerns and gave me peace of mind that my parents were in good hands. Their caregiver is wonderful and very competent. I don't have to worry about them or become a detective to find out what is going on with them in Maryland. Although my parents were a little skeptical at first, Elaine and her staff have put their mind at ease and made them feel very comfortable about the entire experience. They both feel much safer now and happier that they are able to stay in the home that they love. I am comforted in knowing that my parents are receiving quality care and they are in the capable hands of Elaine and her staff at Always Best Care. Words can not express my sincere gratitude for the awesome care provided to my parents.

Aplus20

I cannot really find the words to say how wonderful the staff is at Always Best Care of Upper Chesapeake: Highly competent, Comforting, caring, extremely attentive, endlessly patient and reassuring. Elaine Gill has done an amazing job at ensuring that the staff she has are just as committed to ensuring the highest quality of life for every client, as Elaine! You are on the top of my list for any further care services that my family members may need going forward.

cameo98

Elaine is professional, knowledgeable, and has a heart for people. Her recommendations have been invaluable. We are thankful for Always Best! It is a 5 Star Company!!