They have been providing service for two years for my mother. They have been super responsive even when there have been issues which happen. I am in the healthcare profession and know that people are people but A First Name Basis is so quick to respond and handle any issue that may arise. The caregivers arrive on time and if there is a delay we are notified in advance. I really appreciate the professionalism and the quick response of the company with regard to my mother's well being. Thanks!
A First Name Basis Home Care - Lafayette
Offers Home Care
7 Reviews
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(800) 973-1841
Reviews of A First Name Basis Home Care - Lafayette
Home Care Reviews for A First Name Basis Home Care - Lafayette
October 01, 2019
I am a current client of this provider
April 08, 2019
I am a past client of this provider
I am writing this review based on FIRST hand knowledge of A First Name Basis-In Home Care. I spent 2 hours with the director of sales and marketing going over every detail of what our expectations were for my mom, who has late stage dementia. I was very specific of her needs and expected someone with experience in this area to stay with her.
The girl they sent was one and a half hours late and let me know she had only been working in the caregiver field 3 months. I called the 24 hour service to ask where she was and they weren’t sure. How can you not know when an employee doesn’t show up? This is the very worst part that literally makes me sick. She went to sleep in a chair and my husband and I found my mother face down in a flower bed in her front yard. I went in the house and had to wake the girl up. Needless to say I sent her home. She text me apologizing for her NEGLECT! I have pictures to prove all of this.
I would not recommend this company to anyone. Side note-The CEO did call me to apologize.
January 04, 2018
Other
I am a health provider for a client who received services from A First Name Basis. The company had repeated issues with providing professional care for this client. Management staff were not helpful in resolving issues created by the unprofessional care. Furthermore, they did not ensure the client had consistent care, often allowing her to go multiple days without services of any kind.
October 18, 2017
I am a current client of this provider
I have to say my experience was amazing with A First Name Basis. They are a very professionally run organization and always willing to help. We had an issue with one of our care providers and the problem was addressed immediately. They truly care about the well being of their clients.
May 22, 2017
I am a past client of this provider
We used A First Name Basis for two days. They interviewed very well and answered all of our questions regarding training. However, they sent us a lady with no experience in dementia or Alzheimer's. They didn't fulfill their promises.
January 19, 2017
I am a current client of this provider
This company is totally unreliable!!!! We have gone through 8 sitters, only one I would approve of and we never saw her again!. Dont waste your time! ALWAYS LATE OR AT THE HOUR I GET A CALL TO SAY THEY HAVEN'T FOUND ANYONE, OR 30 mins. late turns to be an hour or nothing. The sitters seems to be worst than the last one, they just want to sit and play on cell phones or watch tv. Sometimes trash n dishes are still there when I get back home. I rate them 0.
January 12, 2014
I am a past client of this provider
This company had sent countless sitters for my 81yr old Father with severe Alzheimer's. Each sitter was more problematic than the one before. Originally when I signed up I was told if in an emergency requires 24 sitter I would be vaived 8hrs of sleeping time for the sitter. After a hospital stay for myself I learned I was enrolled under the wrong program and charged full 24 hrs at $16per hour. Sitters that were scheduled to arrive by 9am would show up at 2pm because they had to take the bus. After my never ending written complaints I finally cancelled my contract with them for not providing the level of service they were hired for. My $750 deposit was kept since I did not give them a 2 week notice. Please save yourself the aggravation and avoid this company!
About A First Name Basis Home Care - Lafayette
A First Name Basis Home Care - Lafayette is an in-home care provider serving Lafayette, Louisiana and the surrounding area. A First Name Basis Home Care - Lafayette offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
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