I am a health provider for a client who received services from A First Name Basis. The company had repeated issues with providing professional care for this client. Management staff were not helpful in resolving issues created by the unprofessional care. Furthermore, they did not ensure the client had consistent care, often allowing her to go multiple days without services of any kind.
A First Name Basis Home Care - Lafayette
Offers Home Care
5 Reviews
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(800) 973-1841
Reviews of A First Name Basis Home Care - Lafayette
Home Care Reviews for A First Name Basis Home Care - Lafayette
January 04, 2018
Other
October 18, 2017
I am a current client of this provider
I have to say my experience was amazing with A First Name Basis. They are a very professionally run organization and always willing to help. We had an issue with one of our care providers and the problem was addressed immediately. They truly care about the well being of their clients.
May 22, 2017
I am a past client of this provider
We used A First Name Basis for two days. They interviewed very well and answered all of our questions regarding training. However, they sent us a lady with no experience in dementia or Alzheimer's. They didn't fulfill their promises.
January 19, 2017
I am a current client of this provider
This company is totally unreliable!!!! We have gone through 8 sitters, only one I would approve of and we never saw her again!. Dont waste your time! ALWAYS LATE OR AT THE HOUR I GET A CALL TO SAY THEY HAVEN'T FOUND ANYONE, OR 30 mins. late turns to be an hour or nothing. The sitters seems to be worst than the last one, they just want to sit and play on cell phones or watch tv. Sometimes trash n dishes are still there when I get back home. I rate them 0.
January 12, 2014
I am a past client of this provider
This company had sent countless sitters for my 81yr old Father with severe Alzheimer's. Each sitter was more problematic than the one before. Originally when I signed up I was told if in an emergency requires 24 sitter I would be vaived 8hrs of sleeping time for the sitter. After a hospital stay for myself I learned I was enrolled under the wrong program and charged full 24 hrs at $16per hour. Sitters that were scheduled to arrive by 9am would show up at 2pm because they had to take the bus. After my never ending written complaints I finally cancelled my contract with them for not providing the level of service they were hired for. My $750 deposit was kept since I did not give them a 2 week notice. Please save yourself the aggravation and avoid this company!
About A First Name Basis Home Care - Lafayette
A First Name Basis Home Care - Lafayette is an in-home care provider serving Lafayette, Louisiana and the surrounding area. A First Name Basis Home Care - Lafayette offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
Senior Care Services near Lafayette Parish, LA
Senior Care Services near Lafayette, LA
Other Senior Care in Lafayette, LA
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