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Home Instead - Des Moines, IA

7017 Hickman Rd, Urbandale, IA 50322

(800) 558-0653

Verified Partner

4.84

(20 reviews)

Offers Home Care
Top rated on Caring.com

2017

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Reviews of Home Instead - Des Moines, IA in Urbandale, Iowa

4.84

(20 reviews)

    Top rated on Caring.com

    2017

    jmorton

    4

    May 25, 2019

    I am a current client of this provider

    The majority of the caregivers are experienced and personable. Unfortunately , you may not have the samecare provider consistently. Which requires you as th client to retrain a new provider often about your home an routine. The majority are very willing to do as you ask The agency is very responsive to your requests.

    Sheri

    5

    August 15, 2018

    I am a past client of this provider

    We've had a wonderful experience with Home Instead. They're awesome and one of the best. They went above and beyond calling and giving me updates and giving my parents rides. They made sure my dad made his doctor's appointments. They're incredible, and I can't say enough wonderful things about them.

    katdehaven

    5

    January 25, 2018

    I am a current client of this provider

    It's important to be clear about exactly what services are needed so that the caregivers can fulfill the needs. Also, if long term care insurance is involved, it's critical that the billing be for the right ADL's (Assistance with Daily Living items). If there are two ADL's, for example, that make your loved-one qualify for care, then it's important that those are the services provided and billed ... so that you can get reimbursed.

    jahdaughter

    5

    September 18, 2017

    I am a past client of this provider

    We started working with Home Instead 9 years ago after my mother lost her husband of 63 years. We continued working with them until the final week of Mom's life. We interviewed several agencies 9 years ago and something just stood out right from the start. I think it was the questions they asked about Mom's interests, life style, wishes. The provider they matched Mom with was a perfect fit. The two of them became fast friends over the years. Home Instead stayed on top of things from the very beginning which was another reason we never changed agencies. The office kept track of what was going on through phone calls to Mom, visits to her house, and the provider's logs. Never once in 9 years did we have a concern or problem. That may sound like an exaggeration but it's not!! When Mom's health deteriorated and we knew we would need more provider help and eventually hospice care, the office got right on the situation. Within a couple of days, we had the additional help we needed and I had met with a hospice representative to find out what steps we would need to take and how to proceed. Most importantly, Mom wasn't just a name in a log book or on a statement. The office staff knew Mom as a person. That was invaluable to both her and me. Home Instead made as much of a difference in my life as it did in my mom's.

    Iahiker

    5

    September 14, 2017

    I am a past client of this provider

    HISC cared for my mother from 2014 to 2017. I could not have been more pleased with the care my mother received. The caregivers were truly interested in her and her well-being both physically and emotionally. She has Alzheimer's disease so gradually I started using them more frequently up to the point where they were staying with her 3-4 days a week. The staff was friendly and easy to work with and showed flexibility with scheduling caregivers around my work hours. I used them until July 2017 when I put her in a care facility. I highly recommend this company and I am very grateful for the care they gave my mother.

    Iowan_in_Italy

    5

    January 14, 2016

    I am a past client of this provider

    By chance we discovered Home Instead ('HISC') in March 2015 when my stepfather was very fragile following a hospitalization and was no longer independent. To make a long story short, as I live overseas I tried to convince my stepfather to move into assisted living. He became depressed, apathetic and lost his appetite. He confided to the HISC caregivers that he wanted to stay at home. HISC management immediately contacted me to share their concerns about his well-being and morale. A company solely interested in money could have simply kept to the same number of care hours, but instead HISC set up a plan, in agreement with my stepfather and me, to get him eating, exercising and gaining strength and independence. He went from an initial 12hours care to 4hrs/day. HISC management contacted me regularly whenever needed. The caregivers are wonderful people - affectionate, humorous, efficient and wise. When I saw my stepfather 6 months later he was another person. Stronger, more cheerful, gaining back weight, eating. And the house was immaculate. My stepfather passed away suddenly in November 2015 - and I'm so glad I listened to Home Instead so he could stay in his home. I definitely recommend Home Instead of Des Moines.

    Marjorie Buechler

    5

    December 31, 2015

    I am a current client of this provider

    My caregiver comes to my home every week day. She is great! She sees what needs to be done and goes right ahead to complete the task. She prepares lunch for me everyday. She will run the washer, sweeps the floor, cleans windows and etc.

    Mike121495350

    5

    December 31, 2015

    I am a current client of this provider

    They are understanding and knowledgeable of what I need. They are respectful.

    Herb6

    5

    December 31, 2015

    I am a current client of this provider

    My caregiver likes to joke and is nice to have around.

    Patricia H.1

    5

    December 31, 2015

    I am a current client of this provider

    My caregiver is thorough and she does not waste time. I cannot believe all she does in a short amount of time.

    Pat H.1

    4

    December 31, 2015

    I am a current client of this provider

    Generally happy with the care from my regular caregiver. I feel I have gotten to know her and she has gotten to know me.

    Mary Emry

    5

    December 30, 2015

    I am a current client of this provider

    I don’t know what I would do without my Home Instead friend.

    Caring102909450

    5

    April 20, 2015

    I am a current client of this provider

    Home Instead Senior Care is who I have now; it has been about a year. I think they do a very good job. They’re usually very cooperative. They do their best to make sure that they can schedule people when they need them.

    Judith Cameron

    5

    February 27, 2015

    I am a friend or relative of a resident

    We are very happy with the office here and the staff. Everyone is always pleasant and caring. The young lady who comes to our home is excellent and we like her very much.

    jim doesnt care

    5

    November 25, 2014

    I am a past client of this provider

    We found home instead to be an excellent for my mom. She seemed to thrive with the care she received. I would definitely recommend home instead to everyone wanting excellent individual care

    Vivien1

    5

    March 20, 2013

    I am a past client of this provider

    I have gotten very good service. They have helped me a lot.

    Erdyne

    5

    March 20, 2013

    I am a current client of this provider

    Service has been very efficient and I have not had problems. The service is great.

    Lucie 1

    4

    December 17, 2012

    I am a past client of this provider

    Home Instead caregivers are okay. They helped me with some house chores. I actually wish I have them now.

    Doris H

    5

    November 20, 2012

    I am a current client of this provider

    We're very pleased with the service we have received from Home Instead. We couldn't be more pleased.

    closetoperfect

    5

    November 8, 2012

    I am a current client of this provider

    I could not be more pleased with my friendly worker. She is very close to perfect. I could not do without her.

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    Services and Amenities of Home Instead - Des Moines, IA in Urbandale, Iowa

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Des Moines, IA in Urbandale, Iowa

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Des Moines, IA

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