Home Instead - Des Plaines, IL

TomB60

The caregivers were very kind and compassionate. They made my father very comfortable. Alerted me when he seemed a little quieter than usual. Took the time to really get to know him. They always arrived on time which put my mind at ease. I highly recommend them.

KENNETH L

Good afternoon. We have daily care for my mom. We were looking for a service that would care for my mom, be reliable, dependable, understanding of her individual needs. We are a very close family and we also needed good communication with the agency and with the caregivers. Also, caregivers go on vacation. We needed the temporary caregivers to provide the same care and communication. Home Instead is understanding, patient, and communicates well. The caregivers are wonderful. They check all of the boxes and then some. My mom is doing well. We are very grateful for Home Instead and their caregivers. We would highly recommend them to anyone. Kenneth L

Karen My

From the moment we started working with the staff I knew I was in good hands. My mom was set up with two caregivers that have been everything we have hoped for. They are professional, caring, and most of all trustworthy. Home Instead always answers my questions quickly, they are accommodating in times of increased need and I do not have any doubts my mom is in the right hands. I am so happy to rely on Home Instead for my mom's care 24/7.

Bob and Donna.

Home Instead Des Plaines provided over a year of service of care to my wife and I. Their Caregivers are excellent and become part of the family. The case manager we have is excellent and have helped us along the way. Their Caregivers allows us to get back to where we are nearly 100 percent back to normal. Fantastic group of people that care.

mal1

The Home-Instead Team has been great to work with as they provide 24 hours home care services for my relative. I am advised on a weekly basis which caregiver will be on duty and which administrator/nurse will be on call. I have been very pleased with the level of communication provided by the entire team. Any questions or concerns that I may have are quickly addressed. Often, they will make helpful suggestions/solutions that I am not aware of. I may not have all the team members names, but the ones I would like to give a special thanks to are: Brittany, Ritika, Daisy, Dottie, Lynette, Nahomy, Tamara, Olusola, Christina, Jazz and Nikie. Keep up the good work and may thanks.

Redrow

My husband needed daily care while I was at work. Caregiver Gary was wonderful. He took care of my husband with compassion, kindness and understanding. A true blessing. I was comforted knowing my husband was getting the best care and he was happy. I highly recommend Home Instead. Everyone from the first meeting was caring and responsive to our needs.

A L.my

Very good customer service. The home care staff has been great with my mother. They are self motivated doing cleaning, laundry and preparing meals. They are very pleasant professional people and we are pleased we were referred to Home Instead. We have no issues with tardiness or no shows.

Theresa

I am happy with the quality of my caregiver, a very pleasant person.

John in Park Ridge

My mother's care giver is wonderful. She is receiving excellent care. Also, when unexpected things come up, it's nice to have a company that will assign another care giver in the absence.

George B

Easy to work with. The whole process was extremely easy. Listened and made suggestions to any concerns I had.

S.Grauer

Our daughter recommended Home Instead Senior Care-DesPlaines . It was a positive referral. Their caregiver Eve,was pleasant, efficient and an excellent companion for my wife. She arrived early and stayed late when necessary. We were most pleased with her work. Agency called us periodically to inquire if needed any additional assistance. As bonus, our two canine "Kids" also enjoyed Eve's company. S.Grauer

J. Harris

With very little notice, we needed over-night care. A friend recommended Home Instead Senior Care. The person answering the phone was very informed and helpful. The caregiver arrived that night and was punctual, friendly and very skilled in caring for patients during the night. She totally accommodated our schedule and any requests we asked of her (even those we didn't request). We highly recommend Home Instead!!!

Amy E.

I contacted Home Instead on the advice of a trusted friend. My mother's current health situation seems more long-term, and I am happy to say that Home Instead has placed a very caring, warm and gracious caregiver to help keep my mother safe and comfortable in her home. In my experience, the secret sauce is in being able to match the needs and personalities of care giver and client, and the match made by Home Instead has been spot on. My mother's mood has improved (and thereby my mood has improved) and she looks forward to the help and companionship she is receiving. The Home Instead staff have been helpful when I have needed it, and are attentive to follow-ups when appropriate. The staff has been timely when we have met with them, and the caregiver is always on time. You know you are dealing with pros when regular interactions become part of your normal routine without much interruption. I am truly appreciative of the service my mother and I have received.

John L D

The staff was excellent and helped us design a program for my 90 mother to return to independent living after being released from Rehab due to a serious infection. This was done over a ten week period starting with 24 hour care and reducing over time as she regained her strength. We were satisfied with the quality of the care givers and would recommend Home Instead to others.

julio813

Home Instead has provided outstanding care for my mom. I highly recommend them. The caregivers are kind, caring and strive to provide the best care. Every effort has been made to match up compatible caregivers for my mom. My mom loves her caregivers! Quality control is excellent. Mom is visited regularly by a nurse to assess her needs and ensure they are being met. I have peace of mind knowing she is safe and happy. Communication with me has been outstanding. I receive regular updates from mom’s client care manager, Chelli. I have found her to be organized, flexible and very pleasant to work with.

Philip

My experience with Home Instead the last two years has been fine. My primary caregiver is remarkable. My weekend caregiver is reliable and forehanded. My fill-ins are cheerful and competent. I recommend Home Instead strongly.

Joan B.

The agency provides overnight care (7:00 pm to 7:00 am) for our 95-year-old mother who is frail and too much of a fall risk to leave on her own overnight. Our family has 3 caregivers who divide the work week; each of them is nearly always on time. If they arrive late (due to a bus being late), the agency deducts that time from our bill. All of our family have had positive interactions with the caregivers and it is obvious that they have a fondness for our mom and care about her welfare. They are very attentive to her and make sure that they issue medications and put her oxygen on when she goes to bed. Although two of us live out of state, we have met the caregivers and feel comfortable entrusting our mother's care to them. There have been several times when our mom has not felt well; the caregiver has phoned the hospice nurse and stayed with Mom until she was feeling better. As for the agency itself, the staff members we have spoken with have all been professional, caring, and efficient. Any instructions we have had for the caregivers have been passed on to them immediately. We are pretty confident that, because of Home Instead, our mother will be able to stay in her own apartment until she passes away.

Judy F

I arrived home from the hospital and rehab after hip surgery and a heart attack. A Home Instead representative had met with me and my family whiIe I was in rehab to assess my needs. They provided home care assistance with bathing, grooming, and dressing as well as household tasks. Staff always arrived on time, and were attuned to my needs. They were highly competent, warm and interested in me. The office staff were always available to answer questions, and responsive to any requests. I highly recommend this agency.

marianm

My Mom has 24 hour care. All of our regular caregivers are kind, gentle, reliable and very competent.