Home Instead - Cary, IL

Bob Prange

Our Caregiver, Natalie, is kind, efficient, and innovative with her skills in caregiving. We are very pleased to have her for 16 hours each week and she is so helpful in giving me relief in the full time care that Bob requires. She is always on time and graciously accepts any duties that I request in addition to the care of Bob.

Punk 82

Their caregiver is a terrific person who is willing to take care Of all my needs and change our schedule to meet my health needs.

D.H.

Home Instead Senior Care helps out with personal care, meals, cleaning, and vacuuming; just general home cleaning for my dad. They're also available to run errands or to take him to doctors' appointments. That's something they can do either with his car or their car. The caregivers have been great. They're always available for him, they're very caring, and they leave good information for me. I write them notes about things that I'm concerned about and they always respond with how it went. I think their company has a policy that they should leave notes anyway. I'm satisfied with this agency. The director, the person who came out and talked to me before we started, he would drop in and supervise occasionally to see how people were doing. When someone was new they would introduce that new caregiver. The administrator would come and help the new caregiver adjust. Emily is one of the case managers I've dealt with the most. When there's a concern, she talks to me and makes some suggestions. For example, sometimes Dad wouldn't take his pills so we talked about what to try and do and how to get him to take them. She's very proactive.

RuthF.

The office staff is very professional but they show that they care for each for me as an individual and that they care about what needs I have. They realize that I am a human being and I just had a few bumps in the road to put me where I am now. The individual actual caregivers, have overall been very nice but still professional and caring to know that I have certain needs and being in a wheelchair it's different for them to put things away then it is for me. But they do this very wonderfully. It would greatly help if any staff member from caregivers to the office staff that they all remember we used to work we used to be out there doing things and now we can't do things. It is hard for us to ask for things. Please remember this. When you have a client who is permanently in a wheelchair you need to think about what happens when you're not there. Does that client do some things on his/her own? Make sure your client can get to the things wanted without a problem.

A Fellow Reviewer18

We hired a caregiver from Home Instead for my brother. The agency was very responsive, helpful, and flexible. I think the only downside is that they didn’t have a lot of CNAs. We preferred that they have more CNAs available. The caregivers were timely and very supportive, though.

Raye2

I had hired Home Instead. The care and services they provided were OK. The doctor and the nurses came. The caregiver came once a month. I used them some 2 years ago. The caregivers were very good. The agency's scheduling and billing processes were very good.