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VITAS Healthcare
11731 Mills Dr, Miami, FL 33183
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Featured Review
Vivian12
4
|
March 17, 2015
We used VITAS during the last month that mother was alive. There was like a spiritual counselor who came over, and she had a great deal of patience. She was wonderful at a time that I really needed it. The nurses were wonderful too. We had doctors come in. They always responded to my mother's needs and the needs of the family to make that situation a little bit more bearable. My mom died with a caregiver at her side and with the family there. We didn't have to take her to the hospital and leave her alone in a strange place. When my mom passed away and then I called in; everyone rushed and everything got done. Even the part where they took my mom away was very efficient; it was quick, and they were very trained. Let me tell you that the experience was wonderful because of the people that were around me that helped me out at that time of need. There was a social worker that was assigned to my mother's case at the beginning, and she tried to take my mother away from us and put her in a home. At that point I sat down and I told her that the reason that I had hospice was not to put my mother in a home but was to keep her at home with us. That lady would not listen to reason, and she was really mean; it’s almost as if she was getting money for having my mother removed from the house and put somewhere else. Then the supervisor came, everything was straightened out, and everything was great after that. The second social worker they gave us was wonderful. I definitely and I always recommend VITAS.
Reviews of VITAS Healthcare in Miami, Florida
4.0
(1 review)
Vivian12
4
|
March 17, 2015
We used VITAS during the last month that mother was alive. There was like a spiritual counselor who came over, and she had a great deal of patience. She was wonderful at a time that I really needed it. The nurses were wonderful too. We had doctors come in. They always responded to my mother's needs and the needs of the family to make that situation a little bit more bearable. My mom died with a caregiver at her side and with the family there. We didn't have to take her to the hospital and leave her alone in a strange place. When my mom passed away and then I called in; everyone rushed and everything got done. Even the part where they took my mom away was very efficient; it was quick, and they were very trained. Let me tell you that the experience was wonderful because of the people that were around me that helped me out at that time of need. There was a social worker that was assigned to my mother's case at the beginning, and she tried to take my mother away from us and put her in a home. At that point I sat down and I told her that the reason that I had hospice was not to put my mother in a home but was to keep her at home with us. That lady would not listen to reason, and she was really mean; it’s almost as if she was getting money for having my mother removed from the house and put somewhere else. Then the supervisor came, everything was straightened out, and everything was great after that. The second social worker they gave us was wonderful. I definitely and I always recommend VITAS.
Provider Response
Dear Vivian, I'm sorry to hear of your mother's passing, please accept my condolences. My name is Avni Parekh and I read all the VITAS reviews. Thank you for your kind words, I am glad that our team did everything in their power to assist and care for your mom, who was able to pass with dignity in her home surrounded by you and your family. Every member of VITAS' hospice team, also referred to as an interdisciplinary team, plays a vital role in providing top quality, compassionate end-of-life care to patients, as well as their families. Being able to care for patients in their home, or where ever they call home, is very important to us because we realize how important it is to our patients, who always come first. I'm glad to read that the second social worker assigned to your mom and family was wonderful and greatly appreciate your feedback. I've also shared your feedback with our management team. Please reach out to me if you have any questions or if you would like more information about our bereavement program. Kindest Regards, Avni Parekh
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About VITAS Healthcare in Miami, Florida
VITAS Healthcare®, the nation's leading hospice provider, delivers comprehensive care for patients facing life-limiting illness. Services include Intensive Comfort CareSM for acute symptom management; after-hours Telecare with immediate access to clinicians; specialized offerings for veterans and AL/LTC residents; educational in-services, grief/loss programs; outcome measurements and more. For more information, please visit us at VITAS.com or call 800.93.VITAS Services Pet therapy Music therapy Special veteran's programs Spa therapy Support groups offered in Spanish and Creole
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