Right at Home Ventura County, CA

Offers Home Care

36 Reviews
Call (805) 360-6804
Right at Home Ventura County, CA (805) 360-6804
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Reviews of Right at Home Ventura County, CA

36 Reviews Write a review

Home Care Reviews for Right at Home Ventura County, CA

July 08, 2020

By Bob Casa

I am a current client of this provider

I have been a customer for two - starting my third year. I am very pleased with all elements of the service provided. The care giver assigned to me is an A+, the management is professional and the office staff always helpful. I have recommended this company to my friends needing home care without reservation. fully satisfied.

March 10, 2020

By Anonymous_3416

I am a past client of this provider

They ensured my father's safety. They worked well with my father.

February 10, 2020

By Anonymous_3336

I am a current client of this provider

They provide all the services that were required. The caregiver was there for my loved one in case she ran into any trouble. We are pretty satisfied with their services.

January 16, 2020

By Bob H_9

I am a current client of this provider

They have helped me by taking care of some of my needs with food and a few items around the phone. I like the service they give me. It has been good and what I've needed.

December 12, 2019

By Herb S_1

I am a current client of this provider

It depends on which caregiver it is. The caregiver we have now is great, but it took four different people to find them. Sometimes the communication is lacking. When I have needed to reach someone, sometimes I can't and have to leave a message. They don't answer my emails very often.

November 13, 2019

By Robert L_10

I am a current client of this provider

They help the most by taking care of my legs. I have some injuries on my legs. I think the lady that comes is a wonderful helper and takes care of all the needs I have.

October 10, 2019

By Kate D_1

I am a current client of this provider

I wouldn't be able to go to work. I am able to continue to do the things for her and my business. The scheduling communication could be improved. Personally, I like to know who is coming, and we have had a few issues. I like who they are sending, but the scheduling is a little difficult because we need someone so early in the morning.

August 08, 2019

By Don L_4

I am a current client of this provider

They could have more caregivers available for me. I like the caregiver that they send me.

July 02, 2019

By Anonymous_2074

I am a current client of this provider

They freed me up to do what I need to do. The young lady that we have with my loved one on a regular basis is great, but when we've needed extra care, I know it's hard to get great people.

May 03, 2019

By Anonymous_1870

I am a current client of this provider

They can be more prompt in getting the things to our caregivers when they need them and the stuff to us when we need it. Their office staff is overloaded and not as efficient in calling back and keeping us posted as they could be.

March 27, 2019

By Earl B_2

I am a current client of this provider

It is going to give me more free time. I can't compare because I really haven't used any other agency. The hours I was asking for were very difficult but she was very helpful and she did get me those hours.

February 21, 2019

By Phil G

I am a past client of this provider

Everything was fine, but they didn't have much of an impact. They were pretty much on time.

February 05, 2019

By Dianna V

I am a current client of this provider

She desperately needs the caregiver now. They need to be more consistent so she knows when and if someone is coming. I have a problem when the caregiver can't show up. They don't provide a replacement.

January 17, 2019

By Julie P_5

I am a current client of this provider

They take my mom around and do things I don't want to do. They do what they say they'll do.

January 07, 2019

By Chuck R_1

I am a past client of this provider

They made my life easier by being here and doing what they were supposed to do and they gave me a break. This was our first experience and I was reliant on them to provide qualified people who were professional and prompt.

December 01, 2018

By Anonymous_962

I am a current client of this provider

The caregiver is good, but they don't take initiative. They just seem to be under resourced for what they've promised, and they don't seem to be very well organized in the office.

Provider Response

Thank you for your comment. When our clients have an issue with the caregiver, we ask that you call the office and we will work with our employee remedy the issue. Sometimes, caregivers need a constructive feedback to enable them to provide service in a person centered manner.

December 01, 2018

By Kathy F_2

I am a current client of this provider

I work, so they provide someone, which is what I was looking for. I like that they stay in touch, and they are always available.

September 11, 2018

By Yvonne K_2

I am a current client of this provider

They have provided some activity and exercises into his routine which he really needed to improve his health. I like their flexibly in the scheduling and the person they matched my dad with.

September 11, 2018

By Robert N_1

I am a past client of this provider

They helped me get around and recover. I like that they showed up on time.

August 02, 2018

By Thomas O

I am a current client of this provider

My loved one couldn't do without them and she has always been a loner. It was difficult to have people around but she really likes who they sent. It has made a huge difference to her life. I really like who they have. I like the women they've had and they did a very good job. They are very caring and the woman who is there certainly deals with all of that.

July 03, 2018

By Darlene M

I am a current client of this provider

Sometimes they have been short of people, and so there are some that they have sent who have not been our favorites. They are not perfect. No one is, but they are very good. They have sent us good people. There are some I do not care for, but they have some good people.

September 29, 2016

By Jeff785037

I am a past client of this provider

I specifically told Right at Home I needed someone that could help me with my wife who was paralyzed on the right hand side, someone who would be able to pick her up, put her on a wheelchair, or on the bedside commode. They said they had someone specific in mind that they thought could do that. When the lady showed up, she was a very nice Filipino lady, very small but petite. Absolutely no way she could pick my wife up physically, and she also informed me that that was her first day working for the company. They did not send me someone capable of doing what I asked for in the first place. I called the company after her first day here and they said they would send somebody new on Thursday. On Wednesday afternoon, I got a call asking if it would be OK if the lady they were going to send me could come in on Friday instead of Thursday, and I said that it was fine. On Friday at about 11:30, I got a call telling me that she wasn’t going to be able to make it at 12, our agreement, and I told them that we were done. I called the head of the company, and I told him not to bother. On the positive side, I never did get a bill, so we got 4 hours free from them.

Provider Response

We are sorry that the caregiver initially sent wasn’t able to transfer your wife. We have implemented new procedures to send our Care Coordinator to clients that have challenging transfer and ambulation requirements to assure that the caregiver is able to transfer the client safely, and provide training to him/her if necessary. We credited your account since we weren’t able to assist you properly.

October 28, 2015

By Dennis219

I am a past client of this provider

We used Right at Home for my brother, but he had passed. I found that he had young, inexperienced caregivers. They were not very aggressive as to control on my brother. My brother was an alcoholic. He got upset if they would not take him to the bar, so they would take him to the bar, which was something that they not were supposed to do. They could improve on having qualified personnel to do the job at hand. However, the management were great people. They were attentive to what was going on, but I found out that both the caregivers that were sent to him were not what he should have gotten.

Provider Response

We’re very sorry about the loss of this client. Caregiving for a family member is always challenging in the best of times. When the client has a specific condition that adds an extra layer of difficulty it can be tough for both family and professional caregivers. We matched this client with young men who we felt could relate to him well. Our caregivers were there to provide companion and homemaking services.

We do everything we can to care for our clients, but sadly they sometimes make poor choices about their own health. When we realized this client was struggling to make appropriate choices for himself we contacted family members to intervene. Whenever there is a change in condition with a client or we encounter a behavior that is concerning, we inform their loved ones of that change.

Right at Home takes great pride in the quality and competence of our caregivers. We seek candidates that not only have the skills and compassion to work with the elderly and disabled, but we also look for caregivers who have excellent communication skills. Companionship and conversation are some of the most important benefits that we bring to our clients and that was one of our goals with this client. All of our caregivers complete a comprehensive orientation program and must pass a competency test before they are placed with a client.

December 27, 2014

By Minnie2

I am a past client of this provider

I really enjoyed Theresa's company. The only problem is that she isn't available more hours than I needed her.

August 31, 2014

By Rich5

I am a past client of this provider

Right at Home has helped take care of my parents for 6 months. I live 2500 miles away and it has been indispensable to have the help. Phil and Brenda have gone the extra mile to help them several times. Patty worked daily one on one with them and I couldn't be happier.

July 24, 2014

By Rich4

I am a current client of this provider

The primary caregiver (Patty) is very commited to her work. My parents really love her. My Parents have had some after hours emergencies and Phil and Brenda have taken care of the problems. This is very important to me because I live 2500 miles away.

December 31, 2013

By Laurie19

I am a past client of this provider

Phil and Brenda were extremely caring and efficient in working with us. Karina, the caregiver was wonderful with my mother. We will not hesitate to use Right at Home again when the need arises.

December 31, 2013

By Katie4

I am a current client of this provider

I received excellent care from Right at Home folowing hip replacement surgery. Patty from the Camarillo office was my care provider. She was energetic, friendly, efficient and very skilled in all areas of personal and household care. Brenda the community liaison, coordinated my care with efficiency and skill. I am very satisfied!
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About Right at Home Ventura County, CA

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.

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