Help & Care

Offers Home Care

48 Reviews
Call (800) 973-1841
Help & Care (800) 973-1841
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Reviews of Help & Care

48 Reviews Write a review

Home Care Reviews for Help & Care

November 11, 2020

By Ernest "Tim" H

I am a current client of this provider

Everything seems to be going well and they help me with exercising and walking. They are local and they are dependable.

November 11, 2020

By Tammy L

I am a current client of this provider

I think we have a great care-taker. I feel they have been very helpful for my father.

October 30, 2020

By Anonymous_4152

I am a current client of this provider

They drive my car and take my shopping. They clean up the house and do the wash. They also answer the phone. They are efficient and very responsive. They take care of things right away.

October 29, 2020

By Donald M_17

I am a current client of this provider

They have made me much more comfortable, and I don't have to do some of the things that I had to do before. They have taken very good care of us and they do what we ask them to do.

October 28, 2020

By Anonymous_2517

I am a current client of this provider

Some of the caregivers are good, but some of them just don't know what they're doing. Some of the caregivers before our current one didn't even know what they were doing. They didn't even know how to boil water.

October 21, 2020

By Michael L_16

I am a past client of this provider

They made things easier for my wife. They were prompt and did their job well.

October 14, 2020

By Bruce B_10

I am a current client of this provider

I only have the girls 3 days a week for 3 hours. The caregiver is my medical consultant and she does nice things in the house. They have been great for me. They are attentive to my needs. I am able to talk to them.

September 30, 2020

By Debbie J_4

I am a current client of this provider

Them being able to stay with her has made an impact. They have made a difference for us. We don't have to be so hands-on with the care that my mom gets. We already have recommended them to people. We appreciate their personal service. They work real hard to adjust our schedules and things like that.

September 16, 2020

By Belia S

I am a current client of this provider

The ones from other agencies didn't keep her active. They just fed her and took her to the bathroom, then laid her down. This caregiver keeps her busy and active. She keeps her moving for the majority of the time she is here. We have had caregivers from other agencies. This caregiver has done way more than caregivers from other agencies.

September 15, 2020

By Phillip L_4

I am a current client of this provider

They took the load off us. They get the job done.

August 26, 2020

By Ranjana B

I am a past client of this provider

It was helpful with additional support around the house. The people they sent were well-trained. They were very flexible.

August 26, 2020

By Audrey Z

I am a past client of this provider

It did help my wife. She enjoyed the person coming once a week. They were very nice when I talked to them over the phone. I appreciated the calls.

August 24, 2020

By Jesus T

I am a past client of this provider

The most helpful was the consistency. They notified me if they weren't going to be there or if they would be there. They should have made sure the personnel knew how to do what was expected of them.

August 13, 2020

By Margaret T_5

I am a current client of this provider

It is always hard to have someone in the house, and some insists on doing things their own way and that gets really frustrating. They need to let us know if someone is not going to be here as well as when someone is going to be here.

Provider Response

Dear Margaret, Thanks for your feedback. I know it's been a rocky road for a while and I really appreciate your patience while we were trying to find the right male Caregiver for your husband. I sincerely apologize for the inconveniences this might have caused and will personally make sure that our Services are back to the high standards we hold internally against ourselves. As you know, you can contact me anytime with questions or concerns so we can take care of them right away. Sincerely Markus

July 28, 2020

By Kenneth M_11

I am a current client of this provider

They have helped the most in getting me stable. I like that the agency communicates quite well.

July 15, 2020

By Joe O_2

I am a current client of this provider

It's definitely been helpful. I think it's helped my mom. It has given her a break. Personally, I like that they treat both the employee and the client very well.

June 26, 2020

By Anonymous_3841

I am a current client of this provider

I would like them to send some more experienced people. Some of the ones who have come have no background in patient care. I don't have any problem recommending them. They are reliable. However, they have never met their clients before the first time they come.

June 24, 2020

By Robert P_7

I am a past client of this provider

They were there when he needed them. It just took one phone call and within 3 hours someone was here. I had to do everything over the phone since the shutdown and it was all done very nicely and professionally. He had very nice things to say about those that came to help.

May 26, 2020

By Nancy R_14

I am a current client of this provider

Without them, there are so many things I couldn't do. She helps me with gardening and taking me to the store. They have been easy to communicate with.

May 22, 2020

By Margaret & Sukhdev T_1

I am a current client of this provider

They are always doing well. Good care is important to us. They provided us with very good caregivers.

April 27, 2020

By Marjorie L_1

I am a current client of this provider

The impact is quite large. I have to have them here all the time. It has an enormous influence on my life. They take me to the restroom when I need that. They provide me with good services. They push me around in my wheelchair.

April 20, 2020

By Larry M_16

I am a current client of this provider

I like that they are approachable and calm. I like that they are reachable.

April 14, 2020

By Harold E_2

I am a current client of this provider

I can hardly see so she always takes good care of me. I like their punctuality.

March 24, 2020

By Lauri S

I am a current client of this provider

They help him get regular exercise. They operate efficiently.

March 20, 2020

By Anonymous_3537

I am a current client of this provider

I can't get out of bed so it is a lot of help. They could get better people.

February 21, 2020

By Robert B_43

I am a current client of this provider

We have been approved for 15 hours and only use 8. We wanted 3 hours five days a week. But we are satisfied with it now because we have a live-in caregiver so it is a different situation now. They are good, and I would recommend them because they sent us a caregiver.

February 21, 2020

By Anonymous_3257

I am a current client of this provider

They help him to take a shower which is huge. The caregiver is very helpful.

January 28, 2020

By Aline Y

I am a past client of this provider

the most helpful was them finding a person that completely clicked with her. We loved the caregivers who ended up being with mom for several years.

January 17, 2020

By Ann H_15

I am a current client of this provider

The problem is is that him and his daughters want something different. We want to make sure that he eats. He will tell them that he isn't hungry, but they need to be pushy with it and make sure he eats. They are very attentive.

December 02, 2019

By Kelly C_5

I am a past client of this provider

They alleviated some of the things that I had to do. They were helpful. They did what I wanted. The last person we had was very good.

November 20, 2019

By Anonymous_2890

I am a current client of this provider

It is going along great. Maybe I was just lucky to get an aide that is so helpful. She does everything, and I don't have to tell her anything. They have been excellent. I have a great caregiver, and I have been very satisfied with the help I have.

November 12, 2019

By Tami S_1

I am a current client of this provider

My dad is incontinent, so they clean him, and they wash his clothes. They get him prepared for dialysis three times a week and take him there. The list goes on and on about what they do. They are family run, super responsive, and very easy to work with. They text me, and they are honestly the best agency I have worked with.

October 29, 2019

By Mary M_26

I am a current client of this provider

They reduce the stress of being concerned with my care. They are good about everything. The process with them is really easy, and they listen to my needs. They are attentive.

October 17, 2019

By Sally T

I am a past client of this provider

They were very helpful. They were friendly, convenient, and easy to use.

September 27, 2019

By Anonymous_2425

I am a current client of this provider

I only have her two days for 4.5 hours a week. I try to get a much done as I need to like odd jobs like bills. I try to go to appointments but I wish I could have her more. I like the person they sent to me. Last week she was unable to come, and I asked if she could work another two days. I was willing to work with that because I like her so much

September 12, 2019

By Anonymous_2398

I am a current client of this provider

They have gone beyond what we expected them to. They have been attentive. They take more time with him. They are willing to do what is needed. They were able to answer all of our questions.

September 10, 2019

By Renee B_1

I am a current client of this provider

They let us keep the same caregivers. They are really good at that. I like the caregiver. They have been very professional.

November 27, 2017

By Virginia

I am a current client of this provider

We got Help and Care for Mom. We really like the caregiver. She's prompt, courteous, attentive, and compassionate. The agency answers promptly; if we have to change the time, they call her, and she changes her schedule to fit our needs. She helps in bathing, dressing, appointments, and cleans her room.

February 26, 2017

By Peter B.

I am a current client of this provider

The team has been wonderful and very responsive to my Mom's needs. We had changing needs all the time but Help & Care was always able to accommodate.

July 06, 2016

By balexander

I interviewed this provider

Markus and Vassilina are growing Help and Care very rapidly because they are staying true to their mission and employing highly qualified and trained staff who are dedicated to helping the old, sick and infirm to live comfortably and safely in their homes . I highly recommend them to anyone needing in-home care in Saratoga, Los Gatos and nearby towns.
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About Help & Care

Help & Care is an in-home care provider serving Saratoga, California and the surrounding area. Help & Care offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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Services and Amenities of Help & Care

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • Range Of Services Extra: Transportation & Errands, Dementia Care, Alzheimer's Care, Light Housekeeping, Meal Preparation

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 30 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics

Payment options

  • Insurance
  • Credit Card
  • Check

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: HCO #434700030
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Help & Care

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