Kindred at Home - Personal Home Care Assistance - San Rafael, CA San Rafael, CA

Offers Home Care

20 Reviews
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Kindred at Home - Personal Home Care Assistance - San Rafael, CA (800) 973-1841

Reviews of Kindred at Home - Personal Home Care Assistance - San Rafael, CA

20 Reviews Write a review

Home Care Reviews for Kindred at Home - Personal Home Care Assistance - San Rafael, CA

March 31, 2020

By jodyreese

I interviewed this provider

Our experience with Kindred At Home was overall positive. Faye M., the Branch Manager in San Rafael was always available and answered our questions. We had a challenging situation and they were challenged to meet the physical demands we required, sometimes on short notice, so there were a couple of missteps in that area. But if a caregiver didn't work out, they worked hard to find a solution. If I had one criticism it would be the timeliness of the caregivers showing up when expected. I can appreciate traffic.... but 30-60 minutes late when the patient is critically ill and family is not sure they could handle a medical situation but the staff going off duty can't stay or is inconvenienced by staying, was not good. Overall, Kindred At Home offers a well-run service and as mentioned, the communication was very good. While the caregivers were hit and miss, it was partially due to the demands we needed physically for my Dad. There were a couple of caregivers that were absolutely perfect with him and for that I am so very grateful! I would recommend Kindred At Home and hope this review has been helpful.

Provider Response

We appreciate your thoughtful recognition. We appreciate you sharing your positive feedback with us.

March 27, 2020

By DK

I am a current client of this provider

I have been using Kindred at Home for a couple of months now. They are making sure my husband doesn't get into any trouble. I have been very happy with all of them. They're very nice, very helpful, and very responsive, which I appreciate. It is hard to get people to come into a private home on the first time basis but they work to make sure that it is as pleasant as it can be.

March 24, 2020

By PD

I am a current client of this provider

We have been using Kindred at Home since January 1st. We got a caretaker coming into the house for my mother. It is primarily personal care, so it is getting her to bed at night, bathing her, changing her clothes, and if she needs help with the toilet, they give her help with that. My mother definitely needs help with clothing; she can't do that by herself at all. She also gets help with brushing her teeth, cleaning her face, having body lotion, and going to the bathroom during the night. I have a private person that has been with us during the day and then the Kindred person is here overnight. The caregiver helps my mother eat, gets her up in the morning, and makes her breakfast and coffee. It is pretty much what you can imagine from 8 at night until 7 in the morning. The caregiver is amazing. I feel incredibly fortunate we got this amazing person. The person who runs the branch here has been incredibly responsive. If I email her on the weekends, she emails me back on the weekends, too. Jasmine, who is the staffing manager, has been super flexible because in the beginning we didn't know what we needed, so she was really helpful then. They're very empathetic, compassionate, flexible and business-like at the same time. It is definitely a business but they're run by human beings.

March 22, 2020

By Charmaine

I am a current client of this provider

We have been using Kindred at Home for a few months now. The caregiver is wonderful. We are incredibly happy with everyone that has come by for my dad. The billing goes through the VA. As for the scheduling, they call me and we work it out together. Everyone has been absolutely professional. Their knowledge is great. We have been very pleased. My dad, who is 95, is doing really well. We got him up doing a lot of things. They're very patient, too.

February 11, 2020

By Reviewer12720

I am a past client of this provider

My experience with Kindred at Home had been very positive. I had pneumonia and I needed help, so that was when I called them and they came in and helped me. I had used it for two to three months. The caregivers were terrific, very nice, and their English was good. They knew what they're doing, they seemed trained, they could cook, they could do the dishes, laundry, and they could guide me if I needed it. The scheduling wasn't a problem. I would let them know what I needed and they have someone here. The billing was on the credit card monthly, which was fine. I was very impressed with them. I was very pleased with the calibre of their help that they sent. I had recommended them to my friends who were looking for help because I think they're excellent.

January 31, 2020

By Christopher

I am a past client of this provider

We used Kindred at Home a couple of times before, but I just had a major surgery at the end of November, so we used them again. They provided me with help around the house. I had a driver as well. The caregivers were good. They were reliable and friendly.

Provider Response

We are happy that you shared your positive experience with us. It is our honor to provide quality care.

June 25, 2019

By SH

I am a past client of this provider

We hired Kindred at Home for my husband. They had a 4-hour minimum. One of the caregivers was a little more proactive than the other. The other one just kind of did the basics and then when she was done, because she had to stay for four hours, she just sat around and watched TV. She wasn't really proactive about doing anything else around the house, even when they had a list of things they could do. It's not that I won't recommend them, but you just kind of accept the quality of individuals that they have for the schedule that you need.

January 26, 2018

By Anonymous

I am a current client of this provider

I am very pleased with my care from Kindred at Home. They are very responsive to any of my requests. Their caregiver is very qualified, responsive to my requests and he is always on time and very qualified!

Provider Response

Thank you for sharing and for choosing Kindred. It is our honor to provide quality care.

November 29, 2016

By Anonymous154380

I am a current client of this provider

We have an outstanding caregiver. She's consistently thoughtful, kind and caring. She exceeds all expectations in providing maximum quality of life. We are very fortunate to have her.

September 27, 2016

By Anonymous172111

I am a current client of this provider

We have an outstanding caregiver. She’s consistently thoughtful, kind and caring. She exceeds all expectations in providing maximum quality of life. We are very fortunate to have her.

January 13, 2016

By SF2015

Other

My father was recently diagnosed with cancer for the 4th time and I needed a company I could trust to provide in home RN visits after his hospitalization. We are fortunate to have met Mr. T. Yusupov who is the the primary nurse assigned to my dad. He is very professional, he is extremely knowledgeable, has vast experience in the field of medicine and he speaks Russian. His care is beyond what one can expect from a visiting nurse and hence we recommend this organization and Mr. Yusupov without reservation. Huge thank you to Kindred at Home for helping my father during this difficult time.

September 29, 2011

By DrJames'Corner

Other

Professional Healthcare At Home is one of the leading home care provider in the San Francisco Bay Area for over 20 years. As a former Director of Social Services in a Skilled Nursing Facility (SNF) I referred many family loved ones to this agency. They provide excellent long and short term care with a focus on individual independence when possible. The staff is very professional and highly trained in the medical field. Families reported that the staff really had a vested interested in their loved ones and made everyone feel very comfortable. The services provided by Professional Healthcare At Home include: Medical Services, Non-Medical Services, and Hospice Services.
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About Kindred at Home - Personal Home Care Assistance - San Rafael, CA

If you are recovering from illness, injury or surgery, our skilled medical team of caregivers will create a safe, supportive and professional environment in your home. As America’s leader in home health care, we pledge to maintain the highest quality standards in the delivery of our care. We are dedicated to your full recovery and return to a fulfilling life with services that include skilled nursing, physical, occupational and speech therapy, medical social workers and certified home health aides.


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Services and Amenities of Kindred at Home - Personal Home Care Assistance - San Rafael, CA

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Training

  • Continual Training

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

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Kindred at Home - Personal Home Care Assistance - San Rafael, CA

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