Kindred at Home - Personal Home Care Assistance - San Rafael, CA San Rafael, CA

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24 Reviews
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Kindred at Home - Personal Home Care Assistance - San Rafael, CA (800) 973-1841

Reviews of Kindred at Home - Personal Home Care Assistance - San Rafael, CA

24 Reviews Write a review

Home Care Reviews for Kindred at Home - Personal Home Care Assistance - San Rafael, CA

October 11, 2020

By Pat

I am a current client of this provider

We have been with Kindred at Home since August. It's a very unique situation because my sister lives in one city in San Rafael, CA and I live in Winters, CA, and I do not drive, so everything that is done for my sister by other people is just tremendous. I've found Faye, the lady who has been working with me. There was a time that I was just worried about my sister, and the phone rang and there was Faye, 'Want to let you know your sister is OK, she made it to her appointment. She is fine. She is home' and I broke down and cried. I'm the caregiver but I'm not the caregiver because I'm not there, and so the different services and things that I received from other people are phenomenal to me. I'm very pleased. I'm very, very pleased. My sister has a young lady for the last month and she likes her very well. My sister is in stages of dementia, I don't know which stage, but it's not good. She is a very pleasant lady, but for some reason, she seems to think this woman is the cleaning lady. She has gotten my sister to go and change her sheets and help her with her laundry. She lives in a second-floor apartment, she walks with a cane, and so now my sister waits to have Katya there with her to do her things. That's my goal! I'm very, very pleased. They have accommodated us because my sister does not have a credit card, and so I had to pay a deposit because we're doing it by checks, but that to me, was a really big thing. We had to take everything away from my sister because she was a subject of fraud, so she has no accounts in her own name. The first payment check that I made, I don't know, didn't make it, and so tomorrow is supposed to be my call to them. Other than that, I'm pleased. I think their rate is reasonable, I feel like the people do what I need for them to do. My sister is very happy. I needed someone to take her to an appointment, there wasn't a caregiver available, and Faye, who is our lead person, made time in her schedule, took my sister and made sure she was safe. You can't ask for more than that.

Provider Response

We appreciate your thoughtful recognition. It is our honor to provide quality care.

October 06, 2020

By Debbie

I am a current client of this provider

I hired Kindred at Home for my husband. I started with them in January, and then I had to stop in March because of the pandemic, and started out last month again. So it's been on and off. It's excellent. The manager is always very responsive to my request for people to come in. Whenever I say, 'Well, I don't need somebody quite as long tomorrow,' they immediately call people and say, 'You don't need to be there from 9 to 7, you only need to be there from 9 to 3.' Whatever it is, they're always paying attention to what I ask them. My husband has Alzheimer's, so he kinda wanders, so they sit with him and make sure that he is not getting into any trouble. I'm very satisfied with them. They're very responsive, which is so helpful. They have been very supportive because when a family member is ill and you're not used to how to deal with that illness, they step right in and have your back.

Provider Response

Thank you for sharing and for choosing Kindred At Home. It is our honor to provide quality care.

June 28, 2020

By Angela

I am a current client of this provider

My sister has been using Kindred at Home since April. They are just marvelous. They have been thoughtful and helpful with us. As my sister has begun to improve, we have cut back some hours, but they have been extremely cooperative in every respect. They got right back to us, answered our call, and the people are wonderful. The caregivers are absolutely marvelous. My sister is working in particular with Alison right now, who seems to have more regular time during the week. She is extraordinarily helpful in a careful way. She is reading the situation really well. This was a difficult situation for my sister and she isn't necessarily inclined to welcome people into her house, so this is a leap for her, but she is extraordinarily fond of Alison. They have been that way. They have been very helpful and very nice. There is one caregiver, who is a weekend person, Mary, and she is adorable. She is friendly and she has made her way in very nicely. She has perked up the place, which was very helpful. She is very welcoming and very easygoing. I can't say enough for the people. The people have been wonderful. When my sister was still in the hospital, we didn't know if she would put in a place when they released her. We had a very wonderful conversation with the owner of Kindred at Home, she spent a great deal of time with us and she sold me just because of her own assets, i.e., she was extraordinarily friendly and thoughtful. That made a big difference in our choosing them and we're very glad we did.

Provider Response

We appreciate your thoughtful recognition. Thank you for sharing your positive feedback with us.

June 25, 2020

By Rick

I am a current client of this provider

We have been working with Kindred at Home for four months now. It is for my mother and it has been good. The director has been very nice and very responsive. She came out the first time that the in-home support came and she helped facilitate our first meeting. She calls me back when I call her. I haven't had any complaints. I asked my mother how it is going, but she is 92 years old and has some memory problems, so she is not the most reliable historian. Nevertheless, my mother mostly has been happy. I have called her a few times when the caregiver has been there, and from what I could hear on the phone, the worker seemed pretty responsive.

Provider Response

Thank you for taking the time to share your experience with us. It is our honor to provide quality care.

June 24, 2020

By MO

I am a current client of this provider

We have been using Kindred at Home for three months now. It is just fine. Right now, I have a caregiver that comes 4 hours in the morning and then another that comes from 3 to 8 in the evening. I'm comfortable with them. They're easy to work with. If you're not connecting with the caregiver, they will do their best to send you a new one. They're very accommodating.

Provider Response

We are happy that you shared your positive experience with us. It is our honor to provide quality care.

June 24, 2020

By Dan

I am a current client of this provider

I have been using Kindred at Home for six weeks now. It is for my father. So far, so good. It is great actually. They are helping my father. It is pretty much companionship. His caregiver is concerned. It is pretty solid. I would recommend them very well. I'm very impressed.

Provider Response

Thank you for sharing your experience. We appreciate you sharing your positive feedback with us.

March 31, 2020

By jodyreese

I interviewed this provider

Our experience with Kindred At Home was overall positive. Faye M., the Branch Manager in San Rafael was always available and answered our questions. We had a challenging situation and they were challenged to meet the physical demands we required, sometimes on short notice, so there were a couple of missteps in that area. But if a caregiver didn't work out, they worked hard to find a solution. If I had one criticism it would be the timeliness of the caregivers showing up when expected. I can appreciate traffic.... but 30-60 minutes late when the patient is critically ill and family is not sure they could handle a medical situation but the staff going off duty can't stay or is inconvenienced by staying, was not good. Overall, Kindred At Home offers a well-run service and as mentioned, the communication was very good. While the caregivers were hit and miss, it was partially due to the demands we needed physically for my Dad. There were a couple of caregivers that were absolutely perfect with him and for that I am so very grateful! I would recommend Kindred At Home and hope this review has been helpful.

Provider Response

We appreciate your thoughtful recognition. We appreciate you sharing your positive feedback with us.

March 27, 2020

By DK

I am a current client of this provider

I have been using Kindred at Home for a couple of months now. They are making sure my husband doesn't get into any trouble. I have been very happy with all of them. They're very nice, very helpful, and very responsive, which I appreciate. It is hard to get people to come into a private home on the first time basis but they work to make sure that it is as pleasant as it can be.

March 24, 2020

By PD

I am a current client of this provider

We have been using Kindred at Home since January 1st. We got a caretaker coming into the house for my mother. It is primarily personal care, so it is getting her to bed at night, bathing her, changing her clothes, and if she needs help with the toilet, they give her help with that. My mother definitely needs help with clothing; she can't do that by herself at all. She also gets help with brushing her teeth, cleaning her face, having body lotion, and going to the bathroom during the night. I have a private person that has been with us during the day and then the Kindred person is here overnight. The caregiver helps my mother eat, gets her up in the morning, and makes her breakfast and coffee. It is pretty much what you can imagine from 8 at night until 7 in the morning. The caregiver is amazing. I feel incredibly fortunate we got this amazing person. The person who runs the branch here has been incredibly responsive. If I email her on the weekends, she emails me back on the weekends, too. Jasmine, who is the staffing manager, has been super flexible because in the beginning we didn't know what we needed, so she was really helpful then. They're very empathetic, compassionate, flexible and business-like at the same time. It is definitely a business but they're run by human beings.

March 22, 2020

By Charmaine

I am a current client of this provider

We have been using Kindred at Home for a few months now. The caregiver is wonderful. We are incredibly happy with everyone that has come by for my dad. The billing goes through the VA. As for the scheduling, they call me and we work it out together. Everyone has been absolutely professional. Their knowledge is great. We have been very pleased. My dad, who is 95, is doing really well. We got him up doing a lot of things. They're very patient, too.

February 11, 2020

By Reviewer12720

I am a past client of this provider

My experience with Kindred at Home had been very positive. I had pneumonia and I needed help, so that was when I called them and they came in and helped me. I had used it for two to three months. The caregivers were terrific, very nice, and their English was good. They knew what they're doing, they seemed trained, they could cook, they could do the dishes, laundry, and they could guide me if I needed it. The scheduling wasn't a problem. I would let them know what I needed and they have someone here. The billing was on the credit card monthly, which was fine. I was very impressed with them. I was very pleased with the calibre of their help that they sent. I had recommended them to my friends who were looking for help because I think they're excellent.

January 31, 2020

By Christopher

I am a past client of this provider

We used Kindred at Home a couple of times before, but I just had a major surgery at the end of November, so we used them again. They provided me with help around the house. I had a driver as well. The caregivers were good. They were reliable and friendly.

Provider Response

We are happy that you shared your positive experience with us. It is our honor to provide quality care.

June 25, 2019

By SH

I am a past client of this provider

We hired Kindred at Home for my husband. They had a 4-hour minimum. One of the caregivers was a little more proactive than the other. The other one just kind of did the basics and then when she was done, because she had to stay for four hours, she just sat around and watched TV. She wasn't really proactive about doing anything else around the house, even when they had a list of things they could do. It's not that I won't recommend them, but you just kind of accept the quality of individuals that they have for the schedule that you need.

January 26, 2018

By Anonymous

I am a current client of this provider

I am very pleased with my care from Kindred at Home. They are very responsive to any of my requests. Their caregiver is very qualified, responsive to my requests and he is always on time and very qualified!

Provider Response

Thank you for sharing and for choosing Kindred. It is our honor to provide quality care.

November 29, 2016

By Anonymous154380

I am a current client of this provider

We have an outstanding caregiver. She's consistently thoughtful, kind and caring. She exceeds all expectations in providing maximum quality of life. We are very fortunate to have her.

January 13, 2016

By SF2015

Other

My father was recently diagnosed with cancer for the 4th time and I needed a company I could trust to provide in home RN visits after his hospitalization. We are fortunate to have met Mr. T. Yusupov who is the the primary nurse assigned to my dad. He is very professional, he is extremely knowledgeable, has vast experience in the field of medicine and he speaks Russian. His care is beyond what one can expect from a visiting nurse and hence we recommend this organization and Mr. Yusupov without reservation. Huge thank you to Kindred at Home for helping my father during this difficult time.
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About Kindred at Home - Personal Home Care Assistance - San Rafael, CA

If you are recovering from illness, injury or surgery, our skilled medical team of caregivers will create a safe, supportive and professional environment in your home. As America’s leader in home health care, we pledge to maintain the highest quality standards in the delivery of our care. We are dedicated to your full recovery and return to a fulfilling life with services that include skilled nursing, physical, occupational and speech therapy, medical social workers and certified home health aides.

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Services and Amenities of Kindred at Home - Personal Home Care Assistance - San Rafael, CA

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Training

  • Continual Training

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured
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Kindred at Home - Personal Home Care Assistance - San Rafael, CA

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