Gentiva Personal Care - Livermore, CA

Don

Gentiva Personal Care was very good. The people that they sent out were very, very good. They're very accommodating. I would definitely recommend them to anybody else who needed that type of care. The caregivers were caring and very personal. My dad probably had about maybe a half a dozen ones, and they were all very good people. Communication with the agency was very good. Typically, when I called, nobody was there to answer, but they responded in a timely manner. Their assistance was very good. It seemed like they went above and beyond. They did things for my father and helped him. It didn't seem like there wasn't anything that they wouldn't do to help him. So, the care was very good.

Brian

Gentiva has provided home care for my elderly father for several years. I live on the east coast, while my dad lives on the west coast so I rely on Gentiva. My dad uses this service for both home healthcare and companionship. I could not be happier with the support my dad receives at what believe to be a very far and reasonable price. I heartily recommend Gentiva.

Amanda E.

When I needed someone to help assist my father at home, Maribel at Gentiva was very kind and patient with me. I was stressed out and worried and she and her staff were able to work with me and get things done in a very timely manner. Maribel and the scheduling staff were able to get a caregiver to me within a hour or so on the first day I needed someone and continued to work with me on an as needed basis since I didn't know exactly what was going to happen at the time. We needed to have someone with my father 24/7 and each caregiver we had was kind, patient and understanding of my father and his needs. They helped prepare his food, took him out on walks when he was antsy, cleaned and bathed him when he needed it. Some were even comfortable texting/calling me and giving updates for my peace of mind. Of course, we had our favorite caregivers and preferred the consistency of a familiar face for my father. They did their best to help keep the familiarity of a caregiver for him. They were very supportive during this hard time for my family. I don't know what I would have done if I didn't have a company like this to assist me. For the price, they went above and beyond my expectations. I would absolutely recommend them to a friend or other family member if ever necessary. Thank you, Maribel and thank you to all the caregivers that helped us! You are a blessing. I cannot say thank you enough for all of your love and hard work.

Provider Response

Sheila

I used Gentiva Personal Care for six weeks. The ladies were all very nice and caring to my husband, and that's the best I could say about them. However, I wasn't happy that there were four different caregivers at the beginning. I would prefer either one or two caregivers. Basically, they fixed my husband a sandwich at lunchtime, and if he had to go to the restroom, they would walk behind him to make sure that he made it there safely and returned safely. The help was very good. They were very nice, they came on time, and they were very caring. There wasn't a lot they had to do for my husband. The first two weeks, he needed assistance, and I needed peace of mind that if I had to go to the grocery store or the dentist or whatever, I knew he was in good hands.

Provider Response

Craig V

Gentiva has provided in-home morning care for my Mom for more than six months now and the experience has been very positive. The caregivers have been top-notch (dependable, well-trained, quite attentive) and they truly care about the well-being of those they are serving. My Mom is very happy with the care she receives and I was quickly comfortable that she was in good hands. The administrative office is local, the staff friendly, and they have been responsive to all of my requests. Finding a caregiver was new to me when I first approached Gentiva, and they took the time to explain the process and to answer my questions. Care is funded with a long-term care insurance policy and the Gentiva staff has facilitated the information and record submissions for the reimbursement process so that there is little I need to do. Based upon my experience I would highly recommend Gentiva if you are looking for in-home care.

Provider Response

Nancy

I had Gentiva Personal Care for my husband. What I liked best was that the caregivers themselves were excellent. They were not nurses but they were very caring. They seemed to bond easily with my husband and took good care of him basically. They cared about his welfare. The thing I didn't like (and it's true with almost every caregiver) is that there were times when there was no caregiver available. And so I had to do without, which was difficult because it was not possible for me to transfer him from the wheelchair to the bed. Their caregivers were really caring, they were there, they were always on time, they did exactly what they needed to do, and they took good care of my husband. The downside was that there wasn't always somebody available. In terms of the services they offered, basically, we did a lot of transferring. They could have done more things, but I was here most of the time. So they transferred him, they dressed him, and they took care of him. My husband is incontinent, so they changed him and kept him clean. They carried on conversations and were very friendly with him. The people at the agency communicated pretty well, too. When there was nobody available to substitute, they let me know most all the time. I think they had done their best to find someone. The people in the company were very friendly, very concerned, and interested that we got the care for my husband. They met all my expectations.

Provider Response

Connie

Gentiva Personal Care was absolutely awesome. I worked with them to care for my mother and I'm very satisfied with them. They're a very good company. They have been wonderful. My mother was walking before she went to the hospital, but when she came back, she wasn't walking, so they've been helping her use a gait belt. They've done all the extra, extra work in caring for her. They bathed her every single day, and they helped her from the bed to the wheelchair and from the wheelchair to the bed. They did light housekeeping. They massaged her hands to keep them working, and they helped her to feed herself and get her back doing some things. The caregiver was fabulous. Myra was her name. She manicured my mother's nails and just really made her happy. I'm just really happy with the service. They did a lot of things from bathing to feeding to preparing meals and to light housekeeping. I can't say enough. Myra was absolutely fabulous, and we had other caregivers by them as well that were great. They followed up and made sure that I had the help that I needed. There were times when it was almost impossible to get someone, which was not their fault, but really created a problem for me, so that's the only negative thing. Sometimes you don't have a caregiver available. That's the way the ball bounces sometimes, so I would have to do the caregiving. I'm in my 80s, so it was not easy for me to take care of my mother, and that's why I was so dependent upon Gentiva Personal Care. They were great. As far as the training, the care that was given, the attitude of the caregivers, and the attitude of the people that I called for help, I think they run a very, very good place here at Livermore, so I give them very high marks. They also were always informing me if the caregiver was going to be a little bit late.

qat

Kindred provided a caregiver to accompany my wheelchair-bound parent with dementia to a family event. As there were 50 guests, we needed someone to care for her needs throughout, and we did not have the capacity to provide her with the needed care. The Kindred caregiver was wonderful! She sat with my parent, holding hands and helping to keep my parent calm, throughout the 4 hour event - she didn't leave once! She ensured my parent had food and drink throughout, as well. We were able to tend to guests and be sure that our parent was well and safe.

Provider Response

Melissa

We use this agency. They're wonderful. They're great. We currently have a caregiver Monday through Friday, eight to four o'clock, we had asked for eight to five and we did have eight to five at some point, but I know staffing is hard and they weren't able to give that all the time. But we are super happy with the gal we have now from eight to four, Monday through Friday. The billing was fine. The scheduling was good, I know with COVID they had some staffing issues, but they were always very communicative. If someone couldn't make it, they'd always tell me. They're always asking me if I want somebody, a substitute or not, they didn't just assume I wanted a substitute. They always asked me, and then they were able to provide a substitute most of the time, and the substitutes were always good.

Provider Response

Phillip

We have been using them for approximately three weeks now. They're fantastic, they're a first-class operation, and I couldn't be thrilled more with them. They have a great attitude, and they're just happy people. My mother loves them and so do I. There's a woman from Livermore who takes care of my mother. She washes her hair, she takes care of her, and she does all these things for her. She's just really good at what she does. She's very happy and very polite. Everybody is just so nice, and they just do first class work. The staff at the agency are the nicest people you ever want to talk to. They are so polite and so nice. I'm in business myself. I deal with people all the time and I'm an older man (I'm almost 60), and it just amazes me how they can have so many people that we have come over here and everybody is on the same page. Everybody is just so polite and nice. The women in the office that I talk to, it is just unbelievable how great they are. They just do great work. When you have a person that's older that needs help, they're very calming to have to talk to them because they understand the situation and it makes everybody in the house a lot calmer, and everybody can feel better about the situation. They put out a very positive energy, and they're very caring people.

Barbara

The staff have been a blessing for my husband and myself. Our ongoing caregiver Adriana is awesome, she is caring and very helpful, I'd love for her to move in. Staff is friendly and always prompt to our needs. Visits with Maribel, client care sup, are always nice, information is always provided. Highly recommended.

Provider Response

amritasteele94597

I have nothing but great things to say about Kindred at Home care. The staff members from management to scheduling to the caregivers are knowledgeable, competent and most important of all, compassionate. I started using her services for my disabled mom beginning of January of this year. Given this was my first time even dealing with a care provider agency, I was nervous and anxious as I wasn't sure what to expert. But the process to sign up was smooth and Marivel answered all my questions every step of the way and addressed all my concerns. Rocio, who is the scheduling manager, promptly responds to all my scheduling questions and both Marivel and Rocio check in with me regularly for feedback. They were able to match a caregiver that fits my mom's needs and we just love her. Seidia has been punctual, understanding and provides excellent care for my mom. While caring for an ill parents is never easy, Seidia and the staff from Kindred have definitely made it manageable. My family and I are grateful that we found them.

Provider Response

Tami

We started with them around the summer for my mom. It's outstanding. We have in-home care and hospice. The entire process was wonderful. I was using another in-home care company and was having a difficult time finding really great caregivers. I had been with this other company for six years. They were great; however, they definitely had a lot of turnover with the staff. I decided then that I needed to have some additional help and that's why I reached out to them. My first experience with them was absolutely amazing. The representative that came out to meet with me was really great about explaining everything. I received emails and phone calls from the branch in Livermore. The entire team let me know who they were and how they would help me. It's just amazing from the beginning. My mom has parkinsons and some other health issues as well. They send me the best caregivers I could imagine. They're absolutely wonderful. They're trained with how to work with Parkinson's. They all are absolutely phenomenal.

Kirsten

We hired them for my father-in-law. The caregivers are great so far. We got them as a referral from a friend. They do light housekeeping, they do food prep, they will go and get prescriptions, they will take him to appointments, and they help with personal hygiene.

Stephanie

I had used them for my mother. She was in a facility and she needed some one-on-one care and I hired them in August. They're absolutely great. I was actually on vacation when I started calling them, so when I came back into town, the first day they met me at the facility, we signed the contract, and I gave them all the pertinent information. Then, they were able to get somebody that afternoon; I was very impressed. Any changes that I had, they were able to accommodate it very quickly. We initially started with 10-hour days and then we cut it back to 4 and then bumped up to 6. It seemed like every month, things were changing but they were able to actually accommodate the changes very quickly, so I was very pleased. They got very good care assistants and I was extremely pleased. They worked out perfectly. I was very happy. My mom was in memory care. She had dementia and Alzheimer's. The caregivers were able to react with her, get her up walking, and socialize with her. They massaged her feet, they sang to her, and they tried to engage with her. They tried to bring her out and engaged her in conversation and activities, so I was very pleased and I was very happy. There are the people we will call when it is time for us to have home care assistance. Once I called them up, they were able to react very quickly. I always had somebody go looking after my mom. There may have been one instance where somebody could not make it for whatever reason but they sent somebody else out. They would call me up and there was no gap in the care. I would highly recommend them. When we get to be that age and we need some assistance with home living, we're going to call them. I'm very pleased with them.

Carlos

I have been using them for four months now. They're helping me with dressing, with bathing, and with transportation. They're also cleaning my home. I'm very comfortable with them. I told them what I do and what I listen to and they try their best to help as best as possible with the caregivers who are also in the same things as I am. I feel comfortable with them; I find them excellent.

Ron

We had a great experience using Kindred at Home for a personal aide for my 85-year old mom, at a destination family wedding event. The aide was prompt, professional, and really took the extra time needed to make sure my mom was well cared for during the day and evening.

Provider Response

Stephan

They have been amazing! Our caregiver, Simret, was very attentive to my mom. She sang to her, played games, massaged her, and made sure she ate well. Staff was able to make changes in scheduling very fast. The office was professional and very responsive to my needs.

Reviewer200202J1

My caregiver, Satika, was very good. I returned from the hospital and needed care. She was very attentive and helpful.

Patricia

This is our second time we have used them. We have been using them for about two months now. My husband needs total care. He can't do anything for himself, he can't speak, and he can't walk. They provide help with bathing, with getting in and out of bed, with cleaning up after him, and with meals. They have been pretty good. I have been OK with them. Everybody is very nice. The caregivers are on time, and I haven't had any problems with them not showing up. Everything has been pretty good.

Pam

We have been using them for a little over a year now. We have an 8-hour a day caregiver with my dad, who is bed bound. They bathe him and shave him. They just take care of him and make sure he is not getting bedsores. I'm very comfortable with them. We have the same caregiver now; she is there five days a week. We have her for probably a year now. We really love her. They are doing a great job taking care of my dad. if I can't be there, I'm glad that they are.

Leilani

We hired them for my parents. So far, they've been very prompt to our needs, we haven't had any problems, but we only used the agency twice on the weekend. We like the person they send over, she's very attentive, very friendly, and she gets her job done. She does homemaking like cooking, washing the clothes, making the bed, cleaning bathrooms, she does personal care also giving my dad a bath, and dressing. I would recommend them.

Alicia

Their team was amazing in helping to arrange 24-hour care for my elderly father when he returned home from the hospital. We had amazing support from Kristin, her management team, and all the caregivers during the transition. It was a very difficult time for my Dad and for myself and their kindness and caring made it so easier on us.

Kendall

Extremely caring and professional service and employees. This company was there from my first phone call. I would HIGHLY recommend Kristin, who worked with me and wouldn’t have been able to figure everything out without her and her gentle, kind, spirit.

Janet

It is overall very good. They're just a little late in getting back to me saying that someone is coming. Other than that, the caregivers are very nice. Their job includes conversation and assisting my mother because she walks with a walker, and they also assist and watch her not to choke if she's eating. They told me that when the caregiver comes, she is to check in and use our home phone. The caregivers do it, but one left without calling from the home phone, and that bothered me.

Georgianne

The quality of service has been excellent! I would highly recommend this agency care to everyone.

Craig

Catherine, my caregiver, is a great caregiver. She is reliable, professional, and attentive to my needs. I appreciate them for their care.

Sheree

My mom is doing exceptionally well after their care. They were always reliable and there when I needed them.

Mr. Famariss

Caregivers are A-1. Excellent service, kind hearted, professional, reliable, personal, and always available to assist.

Mrs. Murray

Kindred staff provided excellent care for my husband and support for myself from the admin staff to the caregivers’ reliable, professional caring. We would recommend Kindred 100%.

Provider Response

ReviewerJO0611

They cared for my aunt for over four years. They allowed her to remain in her home until she passed. Lynette and Danielle, her caregivers, kept her safe and were great companions for my aunt.

Provider Response

C. Dilecce

My caregivers are amazing. They help with house chores, they’re great companions, heartwarming, responsible, and very reliable.

Martha

Thank you for helping to support our family while we’ve needed help this last week. I’m delighted to say we left Dad with the caregiver today and found they really bonded. He said he wants her cloned for the days that’s she’s off! When I asked him why, he said because I can talk to her. She’s caring and kind and also she’s from L.A.!

Provider Response

Sally H.

Esther and Carol are very dependable, pleasant, great to have for Yvan’s care.

L.

I am very satisfied with Kim (caregiver). Very dependable, kind, and trustworthy. I highly recommend them. I really mean this.

Provider Response

KWGDAD

Kindred At Home met all expectations our family needed for my wife's care, from Maribel the Client care supervisor to the care givers that assisted in our home. I would not hesitate in referring Kindred to friends and family . searching for care is not easy when it comes to loved ones, Kindred answered all of our questions care givers are kind , respectful and loving they provided exceptional care for my wife. i give kindred five gold stars , great personal all around !!!! Mike C.

Edwin

I really enjoy Mary, my caregiver. She comes and we make plans for making a big meal. Mary makes a meal and I can eat it for a few days. It's nice to have a prepared hot meal. She will also do housekeeping tasks I ask her to do.

Irene

My dad was moving into an assisted living. They helped with a mature caregiver that was experienced working with a strong willed client. She was great engaging with him and redirecting.

Provider Response

Anita

They are great! I have loved all the caregivers that have been sent. They also are very accommodating to my last minute requests.

Provider Response

Duane

I have an excellent caregiver, Anna.

Cathie

We love Elizabeth. She is such a calm gem. We also liked Ugenia, who was very personable and jumped right in.

Maureen

Janet is an amazing caregiver. She is intuitive, dependable, and knows how to work with clients that have Alzheimer's. She is calm and knows how to work with my Dad.

Shirley

I have been very pleased with them caregiving services. Elizabeth, the caregiver is very sweet and gels along well with my sister. One night, the toilet overflowed. The caregiver stayed over until the handyman arrived to fix it. The caregiver was very responsible.

Provider Response

Katie

In July of 2016, my 96-year old dad began having multiple medical issues. He was in and out of hospitals and SNFs having multiple procedures and fighting a variety of infections. When he was finally released to come home, he was weak and disoriented and needing some very close personal care. I work as a special education teacher and would not be home during the day to care for my dad. I made him a promise years ago to watch over him in my home for as long as I was able. Kindred has helped so much in making it easier for me to keep that promise. Once dad was released to come home, arrangements were made with Kindred to help with the care dad needed to remain home. At first, we needed 24-hour care and I was really nervous about having strangers in my home for whatever reason. No need to worry! The Kindred caregivers are sensitive, warm and caring. They made it all easy for me and my family; there when needed and never intrusive. Delightful people with wonderful stories and open hearts. One evening, we had a massive emergency and the Kindred caregiver that night was right on target. She contacted me upstairs via text and indicated I was needed. When I came down, my dad's oxygen unit had malfunctioned and we had some bleeding issues. Our Kindred person remained calm and stayed at my side, following directions and doing whatever was needed to help my dad and myself. The EMTs were eventually called and she remained strong and helpful. There are many stories of Kindred caregivers going above and beyond in my opinion to help my family and I, right down to dealing with the pets of the family and my small grandchildren. I not only have, but can highly recommend this organization for their service. The managers are delightful and easy to work with, even with last minute requests for help! I never feel like I'm causing anyone any inconvenience. They are great. A pure 10!

Provider Response

Janice

We all just love Dee Dee! She will do everything to help and has the very best attitude and is so sweet and caring and smart too! Just a joy to be around. My mother really likes Dee Dee (and she doesn't like anybody).

Tom

Gina is the best caregiver Joan has ever had. Joan looks forward to seeing her and appreciates everything Gina does. Gina helps Joan with personal care and dressing, prepares breakfast, lunch and snacks, encourages Joan to do her exercises, and makes sure Joan is safe. Gina is tireless. She uses any spare time to clean, dust, mop, do laundry, etc. Gina's patience and personal support have helped Joan tremendously with her recovery from surgery and her morale improved.

Pam367433

Very happy with service; quick response above and beyond what was expected, handled very quickly and professionally by entire team. Caring caregivers for my mom.

Anonymous005461

The office staff is responsive, professional, and ask questions to understand needs caregivers qualified caring and trustworthy.

ReannaGRWFW

Generally great. Attentive to mom. Mom is happy with care. Occasionally shift was not available, though Kindred staff worked hard to get filled.

James BranumIPEUX

There is a spark between Debbie and my aunt. Excellent service rating. Comprehensive and close relationship between caregiver and client. Caregiver watches my aunt closely and anticipates needs. Caregiver detects issues with aunt's medical needs before they get bad. Doctor even noted that Debbie is an excellent caregiver. Sherry is also really excellent with my aunt. They are committed to my aunt and communication is great.

ReviewerSRFUF

Very good. Enjoy, caregiver comes on time, quick and confident in her work. No recommendations to better our services.