BrightStar Care Dublin / Castro Valley

My parents are not happy, I am the one trying to keep someone going to help them. I know my mom did not like the caregiver, and I had to go to bat for her. BrightStar Care cancelled her and did not get a replacement. My mom was left alone and fell yesterday. If we cancelled, we would be charged, but they can charge and not replace them. My dad didn't like it.

They were really helpful. They were pretty fast, but we were without care for a couple of days after she got out of the hospital.

They kept him company, which helped a lot. My dad liked them.

They keep him mobile. They are reliable. They keep him safe.

Some of them could be more engaging upfront. If my mom is not talkative, they need to make her feel comfortable with the care. They need to improve on scheduling and communication.

They did provide some coverage on Sundays. We didn't like the ease of contacting them. They were more set up for email communication.

I didn't have to worry about my Dad that night. The caregivers have done licensing and background checks. They were there on time and able to assist Dad in the middle of the night, which was perfect.

Maggie, Valerie, Carmen, Ernie, and Elizabeth are all wonderful, caring, and responsible members of the Dublin BrightStar team that attended to my 95 year old father. I give them all 5 stars! Maggie is always available and responsive. Valerie is an RN who goes beyond the call of duty. Carmen, Ernie, and Elizabeth are caregivers who really do care about their patients needs and comfort. Thank you all!

He has developed relationships with these gals. He is a tough cookie to deal with, and they do well with him. It's hard to recommend them simply because the caregivers live so far away from my father because he lives in an expensive place where they can't live. It has nothing to do with the actual care from the agency.

I couldn't do without them. I just need help with shopping, cooking, showering, and laundry. Having someone here is good because I live alone and it's nice to have someone here as a companion. When I have any problems or questions, they are always right there and they take care of it.

We have used BrightStar Care of Dublin for close to 3 years for cate for my mother. Each caregiver has been on time and has fulfilled my mother’s needs. Especially Katherine, who is with my mother 5 days a week for 12 hours a day. Katherine takes incredible care of my mother. She makes sure my mother gets to whatever medical or social appointments she has as well as assisting her with meals, grooming, and daily chores. Knowing my mother is well taken care of allows me to continue my role as daughter instead of caretaker. I am very grateful for BrightStar bringing Katherine to my mother.

I do not have to go to different clinics because the care is done at home. They take stress off of my life. The nurses are very personable. If I have any questions, I can text them about any problem that I am having. I like the communication with my nurses.

BrightStar Care is a great company because they're strict. She is okay some of the time. Other times, she just sits around. When she works, she works, though.

They are very reliable. They came when they said they would, and they did a good job. They helped her with dressing and bathing.

BrightStar Care has been very responsive and has sent good people. They respond to my concerns quickly. BrightStar Care is an extra resource to help with my mom's care that I can depend on.

Everybody's willing to help me, and they're on time. They do everything according to my needs, and they're very personable. They have satisfied my needs to the fullest. I tell them what I need and where to go. I am very happy.

They have always sent someone competent out when I needed someone. My daily life has improved. They sent the care person and the nurse out to evaluate me. They told me I needed to go to the hospital, and they were absolutely right. I was there for 35 days.

I would be very likely to recommend BrightStar Care because they are efficient and helpful. The services are helpful and make my loved one's life easier by being willing to anything.

BrightStar Care is easy to work with. The nurse who visited was very thorough and very helpful. The caregivers helped with bathing and toileting. The rating does not indicate it was the caregivers' fault.

I would tell some one that BrightStar Care have good communication. They have good turn around time to meet with the clients. BrightStar Care has made life easier through administering the medication.

I would recommend BrightStar Care because I like them. They are always very courteous and try to give me the person I want. BrightStar Care makes life easier because it gets me to my appointments and outside of my home.

BrightStar Care is very thorough and patient. BrightStar Care has made my life easier because now I know how to treat the client and how to act. She is a hard patient and BrightStar Care helps.