Right at Home Birmingham

Offers Home Care

170 Reviews
Call (205) 843-0445
Right at Home Birmingham (205) 843-0445
PocEocHcp cert

Reviews of Right at Home Birmingham

170 Reviews Write a review

Home Care Reviews for Right at Home Birmingham

September 22, 2022

By Ned R

I am a current client of this provider

You have to them what you want done. They need some kind of task list of what they will. They could improve on the caregivers showing up.

September 15, 2022

By Ronnie W_2

I am a past client of this provider

It was more work having them here. I would never recommend them. The first one showed up for a few visits and stayed on her phone most of the time and didn't do hardly anything. Then all of the sudden she didn't show up when she was supposed to. So they scheduled someone else, and she never showed up. So I gave up.

Provider Response

We are sorry to hear you had a bad experience with our organization. We take pride in our staff and the care that we provide. For us, it all starts at the in-take or initial assessment. If you are still in need of services, we would love an opportunity to make this situation right. Perhaps we can create a daily task list of the most important things needed for care while we are in the home. From time to time there are last minute emergencies, but that is really very rare. We take it seriously if a staff person doesn’t show up for work. If you are open to the idea, we would love an opportunity to correct this area where we let you down. Sincerely, RAH

September 08, 2022

By Ashlyn T

I am a current client of this provider

They provide the care needed. They give excellent service.

August 23, 2022

By George M_15

I am a current client of this provider

I couldn't do it without this agency. I like this agency because they are able to give us the same caregivers.

August 18, 2022

By Anonymous_6340

I am a current client of this provider

They can be more consistent. I would like them to contact me when there are changes.

August 16, 2022

By Adelaide P

I am a current client of this provider

It is very helpful to me because I am legally blind, so I can use them for transportation. I like that the caregivers take good care of me.

August 04, 2022

By Carlos C

I am a current client of this provider

I needed their services. They did good. I like that the caregiver is nice and does what she needs to do. She said if I need anything I can call.

August 04, 2022

By Jeffery P

I am a current client of this provider

The help is very freeing because it makes sure that we can stay at home safely. They have worked really hard to get us help.

August 04, 2022

By Pauline J_3

I am a current client of this provider

She only comes Saturday. She has been very cooperative with her. They were very nice and polite.

August 02, 2022

By Anonymous_6345

I am a current client of this provider

They have been there so I don't have to be there all the time. They need to have communication with their weekend caregivers.

August 02, 2022

By Martha V_1

I am a current client of this provider

The most helpful thing is that the caregiver chips right in without asking, she washes clothes, vacuums. She does all the things we can't do on our own. They make sure the people come to help when they are supposed to.

July 18, 2022

By Bob E_4

I am a current client of this provider

They have pleasant personalities of some of them. They could have less frequent changes in people.

July 18, 2022

By Ronald C_7

I am a current client of this provider

They do things that I can't do easily and providing companionship. I like their flexibility as far as staffing.

July 18, 2022

By Ronald H_6

I am a current client of this provider

They have an exercise program that they do with me. They always call and let us know if a caregiver is not going to be here.

July 13, 2022

By Willodean M

I am a current client of this provider

I'm not always contacted when someone doesn't show up. Due to that I have had to change several appointments. I would like if they improved their communication.

July 07, 2022

By Geraldine "Gerry" M

I am a current client of this provider

Right at Home has made the clients experience positive by helping the client with whatever she needs. I like Right at Home because they are quick to respond to any problems that happen.

July 05, 2022

By Ralph D_4

I am a current client of this provider

They do the laundry and help with shopping. They provide the services that I need at the time I need it. I do not know what they could do better.

June 22, 2022

By Anonymous_6211

I am a current client of this provider

They open the doors for me and take me outside onto the porch. I have to use a walker and it is hard to move around and I'm thankful that someone comes to help me.

June 17, 2022

By June B_10

I am a current client of this provider

It is nice to call them and come get me. They are helpful and on time.

June 16, 2022

By Mark B_29

I am a current client of this provider

The caregivers are great at providing for my needs. The staff that works there is very friendly.

June 10, 2022

By Nina R_2

I am a current client of this provider

They are here when I need them. They are easy to communicate with. The services are very good and I am very pleased. I would recommend them.

June 09, 2022

By June R_3

I am a current client of this provider

They provide food and cook for me. They consider certain holidays like Mother's day as major holidays and so they charge time and a half on those days.

June 07, 2022

By Yvonne B

I am a current client of this provider

I like the caregivers they send. They come twice a week to help for a half hour. The way the billing is set up could be improved. The bookkeeper is extremely busy. I'm expecting to hear back from her sometimes and she asks if someone else reached out. Mistakes are made with billing. I got billing for another person before. I have to keep a close watch.

June 02, 2022

By Gretchen L

I am a current client of this provider

The services are what I need. I would get another day but I can't afford it. They are well organized. They keep track of their people. They make sure you have coverage for the times you need covered the best they can. They are easy to communicate with.

May 24, 2022

By Jere V

I am a current client of this provider

I really love the caregiver. The caregivers are prompt and caring. They gave me good responses when I first called.

May 24, 2022

By Shirley P_12

I am a current client of this provider

She gets along very well with them. They were very punctual for us, which is most important.

May 18, 2022

By Annetter J

I am a current client of this provider

It's more or less just company right now because she's doing a lot better. They have called and checked on her to make sure everything is good.

May 03, 2022

By Harriett T

I am a current client of this provider

When the person is here and they are an able person to help my wife, things are good. There have been some that have come in the past who are not able to do the work that we need. The main thing is being sure the caregiver is going to be here and be here on time as well as not having to leave early or come in late.

May 03, 2022

By Richard M_39

I am a current client of this provider

I am able to move and get up and down better. They have provided knowledgeable people to talk to and help. The PT has been very good.

April 27, 2022

By Joyce W_9

I am a current client of this provider

They do what is needed to help me. I would recommend them because the caregivers come on time.

April 26, 2022

By Joan G_8

I am a current client of this provider

Them providing me an aide gives me a chance to get out of the house for a bit. I like that they are very responsive to my concerns and the caregiver is fabulous.

April 22, 2022

By Jerry B_7

I am a current client of this provider

The caregiver helps me clean and I'm in a wheelchair. They need to notify us in advance when someone can't come.

April 21, 2022

By Barbara P_47

I am a current client of this provider

They do just what I want them to do. My wife just had a stroke and she can't help herself at all. Some of the girls that come don't have experience helping people like her. Once they come on a consistent basis, they do great. I like their attention to provide us with the help we need.

April 07, 2022

By Art J_1

I am a current client of this provider

They do what they say they will do. They communicate with me and they show up on time.

April 06, 2022

By Violet T_1

I am a current client of this provider

I don't know how they could better her life, but they seem really kind to her. I like their flexibility.

March 18, 2022

By Cynthia N_3

I am a current client of this provider

They have been a help and I can depend on them to be here for her. They're communication is great, and they are just doing the overall best and extra mile that they are doing.

March 18, 2022

By Myra A

I am a current client of this provider

I have to wear compression hose and I have a hard time getting them on and off and they help me with that. They also monitor me in the bath and take out my trash. I like the fact that the caregivers are caring, compassionate individuals.

March 18, 2022

By Clara R_1

I am a current client of this provider

They are very helpful. The caregivers do a lot of stuff for me. I had fallen and my children came and got home care for me. I have been pleased with Right at Home.

March 15, 2022

By Barbara K_22

I am a current client of this provider

The agency keeps me from being by myself a lot. I liked that they are very honest about what we talked about what to do.

March 07, 2022

By Sims B

I am a current client of this provider

The quality of the services is good. They are usually always here on time and they are efficient in helping my husband get to bed on time. They are friendly and willing to help.

March 07, 2022

By Anonymous_5864

I am a current client of this provider

It relieved my children from having to care for me. I like that they provided the care I needed.

February 22, 2022

By Jeaneane M

I am a current client of this provider

They have given me other choices and I always come back to them. I like that they always give you an answer and are always there to answer.

February 15, 2022

By Anonymous_5758

I am a current client of this provider

I don't have a choice but to have help and I am satisfied. The agency decided it takes 2 people to help him and I'm charged double and I may have to cut down. Some that come in are not friends and they are pricey.

February 15, 2022

By Rebecca S_12

I am a current client of this provider

By explaining things, my caregiver is so easy to talk to. I like my caregiver, she is kind.

February 08, 2022

By Dot Y

I am a current client of this provider

The services have helped me by doing simple tasks I cannot do. I like that they are very professional and kind.

February 01, 2022

By David S_59

I am a current client of this provider

They do what they say they do and they are always on time. I would tell a friend that they are a professional organization and everyone they send is good.

February 01, 2022

By Delilah G

I am a past client of this provider

It was good, they took care of her and did a great job. They did everything that she needed.

January 26, 2022

By Blossom L

I am a current client of this provider

Anything is a help. I can't help all the time so its good to have somebody come in and they seem to take instruction well. The caregivers have helped the most by just being there. Them just showing up is enough for me. They are doing the best that they can. If they got somebody they'll send them. If they don't get anybody, they don't send them. The client says that the girls that do come are trained and everything's fine.

January 20, 2022

By Kathryn "Kathy" F

I am a current client of this provider

If I have a doctor's appointment, they make sure that I am ready for it. The people that I have coming to my apartment are very nice and caring to me.

January 10, 2022

By Loretta C_3

I am a current client of this provider

In the beginning, there was a different person. It was hard to form a relationship, but now we have the same person each time. They are like family. They were very accessible whenever I needed someone.

January 10, 2022

By Martha L_11

I am a past client of this provider

They helped me with vacuuming the floor. I liked that they let me do what I wanted to do. They helped me recover from surgery. I would use them again if I needed to.

December 22, 2021

By Roy L_2

I am a past client of this provider

The services helped me at the time because I could not move. I was able to get physically therapy from this agency. I do not think I would have survived without the company. This agency had great people and staff.

December 17, 2021

By Jeanette M_4

I am a current client of this provider

They are able to provide the essential care that she needs. I like that someone always answers the phone and they will call me back.

December 17, 2021

By Patricia G_17

I am a current client of this provider

They have given me three aides, and I have gotten better. They are very helpful and friendly.

December 07, 2021

By Martha C_12

I am a current client of this provider

They help with things like washing the laundry and make the bed. I really like that they are efficient.

December 06, 2021

By Ella P

I am a current client of this provider

One thing that they have done to make my experience positive is that they come in and do their job as well as take care of me. One thing that I like about the agency is that their employees know what they are doing.

December 06, 2021

By Kathie F

I am a current client of this provider

Just being here with me as a companion really helps me out. They wanted a 24-hour notice to tell their clients that they can come or change. Sometimes I couldn't do this, so I wanted a way to work around that.

December 02, 2021

By Joan A_7

I am a current client of this provider

She helps her get up in the morning, get dressed and shower. One of the reasons we picked them in because they pay their employees a little higher and that helps keep the employees around longer.

November 17, 2021

By Barbara P_35

I am a current client of this provider

They have helped the most by sitting with her and providing her with the attention that she needs. They are pretty dependable and they have done a pretty good job for us.

November 17, 2021

By Julia K_2

I am a current client of this provider

They help the most by giving baths. I like that the staff is very friendly.

November 09, 2021

By Anonymous_4514

I am a current client of this provider

They work with me to make sure people are there when I need them. I think the management is good.

November 08, 2021

By Beverly B_15

I am a past client of this provider

It was very easy to get the detailed care across. I was able to get out of the house. I like the responsiveness and the quality of care. They were very personable and friendly.

November 04, 2021

By Thomas W_14

I am a current client of this provider

The agency sent us a nurse that fits the client's needs. I like the nurse who comes.

November 02, 2021

By Alyssa K

I am a past client of this provider

They were just always readily available and they were always helpful with anything. They are all very friendly and they were all very helpful.

October 21, 2021

By Anonymous_5262

I am a current client of this provider

It keeps me from doing a few chores. They help me see. I am going blind. They have been really nice. They do what I ask. They are very satisfactory.

September 29, 2021

By Sally S_5

I am a past client of this provider

They were helpful and did the things we needed them to do in the time that we had them. They are punctual, and the caregivers are what we need.

September 23, 2021

By Donald P_11

I am a past client of this provider

They could have helped more by being more observant and doing what needed to be done. They could have recognized what needed to be done and taken control and done it without being told. The experience I had was that the caregivers did very little. They would wash dishes and do clothes, but most of the time they sat and did nothing. Part of that was probably my fault though. When they did the cooking, they were really not skilled at cooking. They didn't know how to fry bacon and simple things like that.

September 15, 2021

By Laura M_14

I am a current client of this provider

They give me a peace of mind that we have good caregivers watching my dad. I like that they have good communication and they are very promote.

September 10, 2021

By Martha T_6

I am a current client of this provider

They give me the company I need. They are able to provide me safety. They keep a book of records every day and they abide by the rules. They are prompt when there is an emergency any day of the week. I can call them and they are able to send someone immediately.

September 03, 2021

By Anonymous_5169

I am a current client of this provider

They could actually have someone who will make the effort to walk with him. I like that they are local. They are always answering the phone when I call.

September 03, 2021

By Bruce & Daisy D

I am a past client of this provider

I cannot think of anything to improve or how they could have made it easier. The caregivers could be more friendly. They did do everything we asked, but the way they did it was an issue.

August 26, 2021

By Paul M_27

I am a current client of this provider

They need the knowledge of how to handle basic first aid. They could have better selection of personnel.

August 24, 2021

By Virginia H_10

I am a current client of this provider

They could make sure the caregivers they hire get here on time and get here period without having to get a substitute at the last minute. I don't know how to run a company, so I don't know how they could improve, but I get upset on weekends when I have various caregivers that don't know me and sometimes don't know what they're doing. During the week, I have great caregivers.

August 11, 2021

By Ralph S_6

I am a current client of this provider

They check on him. They are consistent.

August 11, 2021

By Tom B_23

I am a current client of this provider

My husband is disabled and it helps me to go do things that he can't do. They have always done what they say they are going to do. They are on time and extremely helpful.

August 04, 2021

By Wallace F

I am a past client of this provider

They helped by sitting with him and talking to him. They provided companionship. I really liked that they keep us with the good caregivers that were on time.

July 14, 2021

By Joe F_6

I am a past client of this provider

It helped me build my confidence a lot. It helped me tremendously. I would recommend them. They helped me walk with a cane.

July 14, 2021

By Judy L_18

I am a current client of this provider

Not only have they been there to help but they have been good companions as well. They are prompt and on time. They are courteous.

July 12, 2021

By Faye L

I am a current client of this provider

She takes care of the things that need to be done that I can't do. I can't bathe myself, I have to have someone come in and bathe me.

July 12, 2021

By Joyce W_2

I am a current client of this provider

They took care of my dog while I was sick. I like the people that have been very friendly. They are on time and help me during emergencies.

July 08, 2021

By Anonymous_5050

I am a current client of this provider

They are all friendly and courteous! They are conscientious and well meaning. They need to work on their communication among themselves. Occasionally I see lapses in coordination. Sometimes the caregivers say they will do something but they never come back because of how they are structured.

June 28, 2021

By Rose W_7

I am a past client of this provider

The services have allowed me to have a life. I really didn't use them long, I don't know how they could improve. I used them a few nights and didn't have any problems.

June 23, 2021

By Carol W_18

I am a current client of this provider

They've made my life easier by being wonderful with my grandmother. She has several issues that pop up on a routine basis. There were some issues at the beginning. The communication skills in within the business needs to be better.

June 14, 2021

By Celia M

I am a current client of this provider

They do everything that Ann needs that she cannot do herself. I like that they have good quality caregivers.

June 14, 2021

By Anonymous_4904

I am a current client of this provider

They were something we could afford. I like the person they assigned to my aunt.

June 10, 2021

By Janice E_2

I am a current client of this provider

I have no training in caregiving for the elderly, so I would not feel comfortable doing the bathing, and they do that for us. It is a weight off of my mind. They have been very reliable and consistently good.

June 09, 2021

By George "Wyman" L

I am a past client of this provider

It was very helpful. They can make sure the workers can do the work. Some of the caretakers were fine and Melisa was great. They just need to make sure that they know what to do.

May 20, 2021

By Martha R_3

I am a current client of this provider

I think it's hard to say due to the fact that we have only been with them for a little while. I would like better communication with the office staff primarily.

May 19, 2021

By Annette E_1

I am a current client of this provider

They help me with all my daily needs. They are pleasant, clean, and honest.

May 14, 2021

By Linda M_36

I am a current client of this provider

The services are what is promised, and they have delivered on time. The people who come have different strengths.

May 06, 2021

By Juel H

I am a current client of this provider

It's very helpful, they relieve a lot of pressure because I would otherwise be the sole caregiver for my wife. They come in and do their jobs.

April 28, 2021

By Patsy P

I am a current client of this provider

I would like our caregiver to come on a regular basis instead of sending us a different one every time. I didn't like having to reexplain to every caregiver. We had some issues at first. We have some wonderful caregivers, but there have been some in the past I didn't feel comfortable leaving with my wife.

April 28, 2021

By Joan H_20

I am a current client of this provider

They do everything, they take care of her, they run errands for me. They are on the ball, we have an excellent caregiver who has been with us for month. If I need somebody on the weekend they get someone as fast as possible.

April 23, 2021

By Andrew "Charlie" W

I am a current client of this provider

They keep me well-fed! Every person I've had staying with me is great.

April 14, 2021

By Betty F_7

I am a past client of this provider

They were there when I needed someone with me. They were prompt.

April 08, 2021

By Anonymous_4706

I am a current client of this provider

I would like them to interact with us more. I would like them to hire caregivers that have a personality.

April 06, 2021

By James F_9

I am a current client of this provider

They do everything we ask them to do. They've provided very good service.

March 26, 2021

By Willie Bell F

I am a current client of this provider

They do psychical activities like bathing and so forth. They could have more time available rather than just the two days out of a month.

March 17, 2021

By Geraldine C_5

I am a past client of this provider

My aunt was in assisted living and we were desperate to find someone to come. The impact is that they saved us. With COVID-19, they would not let us stay with her. We were in a critical situation. I like their ability to find companions during the Christmas holidays.

March 12, 2021

By Alice H_4

I am a past client of this provider

It turned out that they showed up after the time for them to be there, so I called and tried to track them down. They need to improve their booking process.

Provider Response

Thank you for letting us know the caregiver arrived late and we apologize for any inconvenience this may have caused. We have an alert system in place to let us know if our caregiver is ten minutes late through our scheduling and clock-in software. An office person would have been notified automatically but as you can imagine, sometimes those alerts can come at the same time. In the future, we recommend allowing extra time if there is a specific time to leave for an appointment, procedure or to leave home for an event. I apologize that the caregiver was running late. As a reminder, clients are only billed for actual time there, not scheduled time. If you’d like to discuss further, please do not hesitate to give us a call in the office. Beau Green, President

March 09, 2021

By Annie N

I am a current client of this provider

My daily life is going from the bed to the lounge chair and they have helped by doing what I ask them to do. The bath lady that comes is excellent. I like that they are always willing to do whatever I need or ask for.

March 09, 2021

By Dr. Robert "Bob" J

I am a current client of this provider

They show up promptly and do their job well. They provide good care, good meals, and a nice quality of living.

March 05, 2021

By John H_46

I am a current client of this provider

They give me free time for myself, as the main caregiver. I like the caregivers for the most part, and if I am not happy they will change them.

March 03, 2021

By Cora M_2

I am a current client of this provider

She's been able to start walking. Doing therapy. I like her caretaker.

March 03, 2021

By Tom & Jewel S

I am a current client of this provider

They're good at providing the services that are required. I would tell a friend that they provide and educate the help.

February 24, 2021

By Klaus H

I am a past client of this provider

Some of the ladies in the office are amazingly friendly and competent. I like that the people in the office are reliable and flexible.

February 23, 2021

By Rufus Bud O

I am a current client of this provider

They only come at night to take care of my husband. It has been good. They are always on time and they have a good attitude.

February 17, 2021

By Janet S_21

I am a current client of this provider

They have done everything and they are wonderful. I like most that they are dependable and I appreciate them.

February 03, 2021

By James H_29

I am a current client of this provider

They do light house work which is a big help. They have good quality of people provided.

February 03, 2021

By Mary B_103

I am a past client of this provider

The caregivers would help change her bedding and her clothes. This agency is trustworthy. They were quick and easy to sign up with.

January 26, 2021

By Don F_1

I am a current client of this provider

They are attentive and keep him dry. The caregivers are on time all the time.

January 12, 2021

By Dennis W_5

I am a current client of this provider

It allows me to do my job during the day. They get him up and in the chair so I can work and have benefits. They are responsive.

January 07, 2021

By Mark H_12

I am a current client of this provider

I am having some slight cognitive issues and they make sure that I'm doing my homework to help me with my condition. The people that come over and help out are friendly, knowledgeable, and put you right at ease. They become part of the family and someone you can count on.

January 07, 2021

By Edward & Ruby B

I am a current client of this provider

I like when they do things beyond what they have to do. I like when they fill up my pill boxes for me.

December 22, 2020

By Michael C_27

I am a past client of this provider

It was nice not having to do the night shifts. Some of their caretakers were excellent like Chuckie and Pamela but some of them were poor and would fall asleep at night so my father would get up and wander.

December 17, 2020

By Betty B_22

I am a current client of this provider

If they are giving baths I would like to see them be more professional in being able to shower someone that is completely unable to move their body. I would like to see them be well trained in the services they would provide.

December 15, 2020

By Sara D_2

I am a current client of this provider

They have an excellent impact. They are dependable. They are very helpful which I like.

December 10, 2020

By Lila Faye H

I am a current client of this provider

This has truly changed our lives. We can leave her with the assurance that she will be safe. It has helped us have a more normal life. It gave us our freedom back. They always make sure that someone is going to come. We love our home care person she is very kind and trust worthy.

December 08, 2020

By Leigh Anne B

I am a current client of this provider

I have been confined to a one bedroom apartment. They bring me things that I need. I like that they have very polite and well dressed caregivers.

December 03, 2020

By Richard S_27

I am a current client of this provider

They are extremely helpful to me. I like the caregivers who come and help out.

November 24, 2020

By Gary J_3

I am a past client of this provider

My mom couldn't communicate very well and was pretty much wheelchair-bound. The caregivers at Right at Home were there for her while I was gone, which I feel was great for her. I would recommend Right at Home because of the quality of care and how well they worked with me to provide the care for my mother. For the last 6 months they cared for her during COIVD, they kept her safe and restricted their interactions.

November 20, 2020

By Emma Lucy A

I am a current client of this provider

She helps her with her bath. She gets her dressed. She is really attached. She is good friends with her caregiver.

November 12, 2020

By Dr. Marion D

I am a current client of this provider

I would love for the same lady to come all week instead of changing them up. I like the lady who comes five days a week, the main caregiver.

November 12, 2020

By James L_25

I am a current client of this provider

I wouldn't say it is outstanding, but what they are doing for me is great. I am very satisfied, I don't think anyone is perfect though.

November 12, 2020

By Carolyn C_11

I am a past client of this provider

They would come and visit, they did not do anything to help around the house. I liked having the company.

November 06, 2020

By Inez N

I am a current client of this provider

They have allowed her and her family to get some rest. We have been very pleased with the caregivers and their responsiveness.

October 29, 2020

By Beverly L_3

I am a current client of this provider

I have learned to have patience. They help me when I ask them to help me. I have been pretty satisfied with Right at Home. Sometimes the people are very tired whenever they get to me. So then, I am not their entire focus. My health is getting better and everyone is very nice.

October 21, 2020

By Anonymous_3196

I am a current client of this provider

They make things easier for me as a family member. They are dependability.

October 21, 2020

By Jeanette W_4

I am a past client of this provider

The services were helpful in terms that it proved somebody to be there when were need them to be there, but it was bare minimum. The quality of the caregivers needs to be improved.

Provider Response

We appreciate all opportunities to improve. Thank you for the feedback. During our in-take process, it all starts with a care plan that is ‘housed’ in the environment where the client lives: providing the Right People, with the Right Mission, the Right Approach and the Right Services. We do take a more proactive approach to making sure we are accomplishing everything is done that is expected of our team members prior to them leaving. We believe this approach will address future issues related to quality of care. Thank you again for the feedback. We take our accredited by the Joint Commission, the highest standard of care in the healthcare industry, seriously and we see this as an opportunity to improve.

October 19, 2020

By Lona J

I am a current client of this provider

They help clean my home so I can stay in my home. They are very honest and they give you the best caregivers they can.

October 14, 2020

By Elizabeth M_18

I am a current client of this provider

They help me when I need it and they are very nice. They are always on time.

October 07, 2020

By Judy R_15

I am a past client of this provider

They checked my vitals and visited with me. The first girl that came stayed with me for two hours just chatting about different things.

August 01, 2020

By Susan

I am a past client of this provider

We really like the people Right at Home Birmingham; they're really wonderful. The caregivers come and walk with our dad upstairs. He has a big water bottle in his bedroom and in his den, and they fill them up with water and ice, they make his coffee, they fix him some oatmeal or cereal, and they take out his trash. Whatever we need them to do, they do it. My mom passed away and they were really helping out a lot with her, too. One thing we like is that they don't have a four-hour minimum because they have an office there. So if you only need their help for 15-20 minutes or half an hour, you can have them for just that short amount of time. For my mom, there were times when she needed their nurse to come for an emergency, and she was able to come right away. We paid them weekly and we didn't have problems with billing. We've had three to four different caregivers and we adore every single one of them; they're all wonderful.

March 12, 2020

By James W_23

I am a current client of this provider

In the time that they come, I'm able to get what I need done. My husband does not like when there is a new caregiver so I have to stay. My use with them is very little because I'm the primary caregiver.

March 12, 2020

By Judson D

I am a current client of this provider

I like that the girl that comes out, and she does a good job.

March 05, 2020

By Lu M

I am a current client of this provider

They are able to take me to my appointments. I wouldn't be able to go places without their help. They have been good to me and they have always had someone here when I need them.

February 19, 2020

By Jesse "Hoyt" L

I am a current client of this provider

We don't have the same caregivers all the time, they are changing a lot. I would say that the caregivers are mixed, some of them are not as good as others.

February 19, 2020

By Alta M

I am a current client of this provider

I couldn't make it without them. Them being here and knowing someone is coming helps. They are constantly checking, not just talking. They come over and talk by phone. The president himself checks in.

February 10, 2020

By Dick M_2

I am a current client of this provider

The most helpful part has been the people coming in every day to clean up the beds, change the beds, wash the linen, fold it, dry it and put it away. I like that they are friendly and hard working.

January 28, 2020

By Tommy H_1

I am a current client of this provider

I think she works other jobs for Right at Home and there are some days she can't come. She has more medical knowledge than most caregivers. Chances are I'm going to have a second surgery and odds are that I'll need a second caregiver for me. They can actually have more people available to work. I've been trying to get a second caregiver to be here for me. The permanent caregiver is very good but when she can't be here I don't have anyone that I can feel like I trust.

January 24, 2020

By Anonymous_3158

I am a current client of this provider

We need ladies that would stay with us more and be more on time. I would recommend them, but I would have to warn the other party that they are not always efficient.

January 24, 2020

By Mary Ann W_1

I am a current client of this provider

They usually do whatever we are doing. They listen to what you want to do and what we request. They are very attentive and do what there is to do. They do it fast. They play games with us.

January 23, 2020

By Hall T

I am a current client of this provider

As far as he's concerned, he just needs someone to be with him in the same room to watch TV. I'm not sure what they could improve. They're dependable.

January 21, 2020

By Cathy S_11

I am a past client of this provider

They do a great job of bonding with the patient. While they were there, the patient was their greatest concern. They are so well organized, and they have good caregivers as well as a support system. They are on call 24/7.

January 16, 2020

By Sarah M_9

I am a current client of this provider

They give peace of mind and help with prevention of falling. They help with fall prevention. They are responsive to a person's needs and are on top of everything.

January 09, 2020

By Joe A_3

I am a current client of this provider

It allows us to stay home, which is the most important part of the care, in my opinion. It allows you to stay home. They give us really good service. I think it's a wonderful program.

December 13, 2019

By Ida S_1

I am a past client of this provider

They always provided someone else to come here if our regular caregiver couldn't come, and they always came on time. Most of our help has been very good because the caregivers are willing to work. They aren't lazy.

December 12, 2019

By Nathan P

I am a current client of this provider

He's only had sitter services. We've had some house cleaning. Most of the care has been two hours. When this is new to you, it's hard, but they have helped me through it all.

December 12, 2019

By Ray W_3

I am a current client of this provider

He doesn't require it very often, only when my brother is out of town. They are always very professional, and they do a good job. They get along really well with me. The people here are very nice. I haven't had to use them too often, but they always do a good job.

December 11, 2019

By Hal W_1

I am a current client of this provider

I am very pleased with the impact it has made. They make the bed, do the laundry, and remind me to take my medicine. I don't have any complaints, and I am well pleased. They seem to know what they are doing and are on time.

November 26, 2019

By Vincent W

I am a past client of this provider

I can't think of anything positive with the company. The caregivers weren't reliable. The whole agency needs to improve, not just the caregivers.

November 22, 2019

By Dave L_2

I am a current client of this provider

They've been able to keep my loved one company. They are reliable and the caregivers are good.

November 21, 2019

By Barbara B_19

I am a current client of this provider

They're available to come by to treat my wife and be there for her. They are dependable and very helpful.

November 20, 2019

By Jane M_9

I am a current client of this provider

I wish their sitters were more consistent.

November 18, 2019

By Lewis M_1

I am a current client of this provider

We have had the same caretaker for quite some time. Eve brings a lot of happiness to his environment and she helps him with his medicines but also makes him happier. Our service has been outstanding and the quality of the caregivers is great.

November 07, 2019

By Byron P

I am a current client of this provider

I don't know how they can improve, but the agency has helped by keeping my house running well. I have recommended them to multiple people.

June 13, 2019

By Kilroyjones

I am a current client of this provider

Occasionally someone will work for a while that is really good and caring. Most of the time there is a constant parade of new faces that only want to sit and read their phones. All my jewelry is missing. Right at home keeps half of the money they receive and only pays their workers 9-10 per hour. They can get at least twice that on their own, so only the worst of the worst are willing to work for Right at Home.

Provider Response

At Right at Home Birmingham, we too have a goal of consistency and sometimes things outside of our control happen that prohibit consistency in the home. We take pride in our accreditation with The Joint Commission, we are a preferred, in-network provider of BlueCross BlueShield, we offer generous benefits to our staff including BlueCross BlueShield health insurance, we offer weekend shift pay differentials for our staff. It is rare but we do TB testing, Drug Testing, and Background checks prior to hiring staff. Right at Home uniforms are provided at no cost to all caregiver staff. The owner’s mobile number is available at any time to clients and staff. Right at Home hires less than 30% of the qualified people that pass our competency exam to represent us. Additionally, we offer private pay skilled nursing in the home. Our amazing office staff is available on-call 24/7 and any time a call comes in, at any time of day, you’d talk with someone that is part of our staff and knows our care team members and clients we serve. We are trusted in the community and that’s why 70% of our new cases start the same day or next day. We have fantastic staff and they respond quickly. Our mission is to improve the quality of life for those we serve.

September 21, 2014

By unhappy in hospice

I am a past client of this provider

unfortunately, there were a few phenomenal providers that couldn't come consistently. The other providers were incompetent and completely unable to perform the duties required of the job. From lifting the patient into and out of his wheelchair to helping clean the patient and his bed, at least four people sent were unable to perform these tasks. Two "caregivers" spent all of their time on their phones, neglecting their duties entirely.

Provider Response

We at Right at Home Birmingham take pride in our caregivers. We prescreen all applicants prior to beginning their employment with us. Once they have met our high standards of care, they receive ongoing training to help increase job-related competence. If a client is disgruntled with the level of service received, we encourage these issues to be called to our attention. We’re prompt and attentive in working with each client for resolution of each complaint received.

Our goal at Right at Home Birmingham is to improve the quality of life for those we serve. Our caregivers believe in this goal and we welcome feedback from our valued clients if they feel we fall short of that goal so that we can make improvements immediately.

March 31, 2014

By The Pirochs

I am a current client of this provider

Right at Home is the only agency we recommend (we tried two others first and they offered poor service by comparison). The agency is always willing to help, to listen and available, putting the patient first and foremost. Right at Home earns an A+ with us!

June 29, 2013

By Frances4

I am a past client of this provider

I can't thank you enough for how thoughtful you have been towards the care and concern you gave my mom and me from the moment we met and continued to be even when she went to the skilled nursing! But also the times you visited her in the hospital and nursing him were "way above" what anyone would ever expect. That speaks volumes of you and your business! Thank you for all you did for her and me. God bless!

June 29, 2013

By Mark & Terri

I am a past client of this provider

RAH, thank you! You and your staff made my dad's life very comfortable while treating him with respect in his last year on Earth. We will miss him, but know he is with our Lord and Savior!

June 29, 2013

By Liz, Kate, & Patty

I am a current client of this provider

RAH staff--we are very grateful to right at home for the care you helped us provide mom. Mom passed away the way she hoped she would; at home, peacefully and surrounded by people she loved.
See all Home Care reviews (170) See fewer reviews
Get Costs

About Right at Home Birmingham

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

Get Costs

Photos of Right at Home Birmingham

Get Costs
Get Costs

Get Costs

Right at Home Birmingham

  • By clicking "Get Costs", I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners. I understand I am not obligated to provide this consent to utilize Caring’s service(s). I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.