It was nice not having to do the night shifts.
Some of their caretakers were excellent like Chuckie and Pamela but some of them were poor and would fall asleep at night so my father would get up and wander.
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Reviews of Right at Home Birmingham
Home Care Reviews for Right at Home Birmingham
December 22, 2020
I am a past client of this provider
December 21, 2020
I am a current client of this provider
I was in the hospital for 6 months but have made tremendous improvements since receiving care.
The employees are friendly and do what they're talking about.
December 17, 2020
I am a current client of this provider
If they are giving baths I would like to see them be more professional in being able to shower someone that is completely unable to move their body.
I would like to see them be well trained in the services they would provide.
December 15, 2020
I am a current client of this provider
They have an excellent impact. They are dependable.
They are very helpful which I like.
December 10, 2020
I am a current client of this provider
This has truly changed our lives. We can leave her with the assurance that she will be safe. It has helped us have a more normal life. It gave us our freedom back.
They always make sure that someone is going to come. We love our home care person she is very kind and trust worthy.
December 08, 2020
I am a current client of this provider
It's made it easier for me to stay at home.
I like Mr. Bo, the owner.
December 08, 2020
I am a current client of this provider
I have been confined to a one bedroom apartment. They bring me things that I need.
I like that they have very polite and well dressed caregivers.
December 03, 2020
I am a current client of this provider
They are extremely helpful to me.
I like the caregivers who come and help out.
December 03, 2020
I am a current client of this provider
They help me, I used to have them 7 days a week and they are so helpful.
They are very nice and polite and they have selected a good group of people for me.
November 24, 2020
I am a past client of this provider
My mom couldn't communicate very well and was pretty much wheelchair-bound. The caregivers at Right at Home were there for her while I was gone, which I feel was great for her.
I would recommend Right at Home because of the quality of care and how well they worked with me to provide the care for my mother. For the last 6 months they cared for her during COIVD, they kept her safe and restricted their interactions.
November 23, 2020
I am a current client of this provider
They've been able to bathe my mom and more.
I like the fact that the agency was full of ideas with how we could improve my moms quality of life.
November 20, 2020
I am a current client of this provider
She helps her with her bath. She gets her dressed.
She is really attached. She is good friends with her caregiver.
November 12, 2020
I am a current client of this provider
I would love for the same lady to come all week instead of changing them up.
I like the lady who comes five days a week, the main caregiver.
November 12, 2020
I am a current client of this provider
I wouldn't say it is outstanding, but what they are doing for me is great.
I am very satisfied, I don't think anyone is perfect though.
November 12, 2020
I am a past client of this provider
They would come and visit, they did not do anything to help around the house.
I liked having the company.
November 06, 2020
I am a current client of this provider
They have allowed her and her family to get some rest.
We have been very pleased with the caregivers and their responsiveness.
October 29, 2020
I am a current client of this provider
I have learned to have patience. They help me when I ask them to help me.
I have been pretty satisfied with Right at Home. Sometimes the people are very tired whenever they get to me. So then, I am not their entire focus. My health is getting better and everyone is very nice.
October 27, 2020
I am a current client of this provider
They have given us the perfect caregiver.
The agency answers and is responsive.
October 21, 2020
I am a current client of this provider
They make things easier for me as a family member.
They are dependability.
October 21, 2020
I am a past client of this provider
The services were helpful in terms that it proved somebody to be there when were need them to be there, but it was bare minimum.
The quality of the caregivers needs to be improved.
Provider Response
We appreciate all opportunities to improve. Thank you for the feedback. During our in-take process, it all starts with a care plan that is ‘housed’ in the environment where the client lives: providing the Right People, with the Right Mission, the Right Approach and the Right Services. We do take a more proactive approach to making sure we are accomplishing everything is done that is expected of our team members prior to them leaving. We believe this approach will address future issues related to quality of care. Thank you again for the feedback. We take our accredited by the Joint Commission, the highest standard of care in the healthcare industry, seriously and we see this as an opportunity to improve.
October 19, 2020
I am a current client of this provider
They help clean my home so I can stay in my home.
They are very honest and they give you the best caregivers they can.
October 14, 2020
I am a current client of this provider
They help me when I need it and they are very nice.
They are always on time.
October 07, 2020
I am a past client of this provider
They checked my vitals and visited with me.
The first girl that came stayed with me for two hours just chatting about different things.
August 01, 2020
I am a past client of this provider
We really like the people Right at Home Birmingham; they're really wonderful. The caregivers come and walk with our dad upstairs. He has a big water bottle in his bedroom and in his den, and they fill them up with water and ice, they make his coffee, they fix him some oatmeal or cereal, and they take out his trash. Whatever we need them to do, they do it. My mom passed away and they were really helping out a lot with her, too. One thing we like is that they don't have a four-hour minimum because they have an office there. So if you only need their help for 15-20 minutes or half an hour, you can have them for just that short amount of time. For my mom, there were times when she needed their nurse to come for an emergency, and she was able to come right away. We paid them weekly and we didn't have problems with billing. We've had three to four different caregivers and we adore every single one of them; they're all wonderful.
March 12, 2020
I am a current client of this provider
In the time that they come, I'm able to get what I need done. My husband does not like when there is a new caregiver so I have to stay.
My use with them is very little because I'm the primary caregiver.
March 12, 2020
I am a current client of this provider
I like that the girl that comes out, and she does a good job.
March 05, 2020
I am a current client of this provider
They are helping with the work in providing for him. They help with the personal things and stay with him overnight so I can sleep.
The caregivers are capable reliable and nice to him.
March 05, 2020
I am a current client of this provider
They are able to take me to my appointments. I wouldn't be able to go places without their help.
They have been good to me and they have always had someone here when I need them.
February 28, 2020
I am a current client of this provider
They have made my life easier by being here at night so I can sleep.
There have been issues with communication when we first started. We talk to so many different people in the office.
February 24, 2020
I am a current client of this provider
They wouldn't be able to live alone without Right at Home.
They provide us with good workers usually and they're usually reliable.
February 19, 2020
I am a current client of this provider
We don't have the same caregivers all the time, they are changing a lot.
I would say that the caregivers are mixed, some of them are not as good as others.
February 19, 2020
I am a current client of this provider
I couldn't make it without them. Them being here and knowing someone is coming helps.
They are constantly checking, not just talking. They come over and talk by phone. The president himself checks in.
February 10, 2020
I am a current client of this provider
The most helpful part has been the people coming in every day to clean up the beds, change the beds, wash the linen, fold it, dry it and put it away.
I like that they are friendly and hard working.
January 28, 2020
I am a current client of this provider
I think she works other jobs for Right at Home and there are some days she can't come. She has more medical knowledge than most caregivers. Chances are I'm going to have a second surgery and odds are that I'll need a second caregiver for me.
They can actually have more people available to work. I've been trying to get a second caregiver to be here for me. The permanent caregiver is very good but when she can't be here I don't have anyone that I can feel like I trust.
January 24, 2020
I am a current client of this provider
We need ladies that would stay with us more and be more on time.
I would recommend them, but I would have to warn the other party that they are not always efficient.
January 24, 2020
I am a current client of this provider
They usually do whatever we are doing. They listen to what you want to do and what we request.
They are very attentive and do what there is to do. They do it fast. They play games with us.
January 23, 2020
I am a current client of this provider
As far as he's concerned, he just needs someone to be with him in the same room to watch TV.
I'm not sure what they could improve. They're dependable.
January 22, 2020
I am a current client of this provider
They help me. They do what I need. They will walk with me to the bathroom.
They always have someone. They always have someone to go to a person's place.
January 21, 2020
I am a past client of this provider
They do a great job of bonding with the patient. While they were there, the patient was their greatest concern.
They are so well organized, and they have good caregivers as well as a support system. They are on call 24/7.
January 16, 2020
I am a current client of this provider
They give peace of mind and help with prevention of falling. They help with fall prevention.
They are responsive to a person's needs and are on top of everything.
January 14, 2020
I am a current client of this provider
After surgery, they walked my dog, they carried my granddaughter and me to take her to the church camp. When I call, they come.
I like that they are attentive and willing to fit your needs.
January 09, 2020
I am a current client of this provider
It allows us to stay home, which is the most important part of the care, in my opinion.
It allows you to stay home. They give us really good service. I think it's a wonderful program.
December 16, 2019
I am a current client of this provider
It helps my wife get bathed three times a week.
If someone can't make it, they always try to find someone else to come.
December 13, 2019
I am a past client of this provider
They always provided someone else to come here if our regular caregiver couldn't come, and they always came on time.
Most of our help has been very good because the caregivers are willing to work. They aren't lazy.
December 12, 2019
I am a current client of this provider
He's only had sitter services. We've had some house cleaning. Most of the care has been two hours.
When this is new to you, it's hard, but they have helped me through it all.
December 12, 2019
I am a current client of this provider
He doesn't require it very often, only when my brother is out of town. They are always very professional, and they do a good job. They get along really well with me.
The people here are very nice. I haven't had to use them too often, but they always do a good job.
December 11, 2019
I am a current client of this provider
I am very pleased with the impact it has made. They make the bed, do the laundry, and remind me to take my medicine.
I don't have any complaints, and I am well pleased. They seem to know what they are doing and are on time.
November 26, 2019
I am a past client of this provider
I can't think of anything positive with the company.
The caregivers weren't reliable. The whole agency needs to improve, not just the caregivers.
November 22, 2019
I am a current client of this provider
They've been able to keep my loved one company.
They are reliable and the caregivers are good.
November 21, 2019
I am a current client of this provider
They're available to come by to treat my wife and be there for her.
They are dependable and very helpful.
November 20, 2019
I am a current client of this provider
I wish their sitters were more consistent.
November 18, 2019
I am a current client of this provider
We have had the same caretaker for quite some time. Eve brings a lot of happiness to his environment and she helps him with his medicines but also makes him happier.
Our service has been outstanding and the quality of the caregivers is great.
November 14, 2019
I am a current client of this provider
It makes our lives livable.
The communication is great, they are quick to fix any problems, they never question where I am coming from with my concerns, and the caregivers have been good.
November 11, 2019
I am a current client of this provider
I am legally blind, so I can't drive any more. They have given me the opportunity to have transportation. I can't always have my family to depend on. This has allowed me to be more independent.
When I need a ride, they are available to me.
November 07, 2019
I am a current client of this provider
I don't know how they can improve, but the agency has helped by keeping my house running well.
I have recommended them to multiple people.
June 13, 2019
I am a current client of this provider
Occasionally someone will work for a while that is really good and caring. Most of the time there is a constant parade of new faces that only want to sit and read their phones. All my jewelry is missing. Right at home keeps half of the money they receive and only pays their workers 9-10 per hour. They can get at least twice that on their own, so only the worst of the worst are willing to work for Right at Home.
Provider Response
At Right at Home Birmingham, we too have a goal of consistency and sometimes things outside of our control happen that prohibit consistency in the home. We take pride in our accreditation with The Joint Commission, we are a preferred, in-network provider of BlueCross BlueShield, we offer generous benefits to our staff including BlueCross BlueShield health insurance, we offer weekend shift pay differentials for our staff. It is rare but we do TB testing, Drug Testing, and Background checks prior to hiring staff. Right at Home uniforms are provided at no cost to all caregiver staff. The owner’s mobile number is available at any time to clients and staff. Right at Home hires less than 30% of the qualified people that pass our competency exam to represent us. Additionally, we offer private pay skilled nursing in the home. Our amazing office staff is available on-call 24/7 and any time a call comes in, at any time of day, you’d talk with someone that is part of our staff and knows our care team members and clients we serve. We are trusted in the community and that’s why 70% of our new cases start the same day or next day. We have fantastic staff and they respond quickly. Our mission is to improve the quality of life for those we serve.
September 21, 2014
I am a past client of this provider
unfortunately, there were a few phenomenal providers that couldn't come consistently. The other providers were incompetent and completely unable to perform the duties required of the job. From lifting the patient into and out of his wheelchair to helping clean the patient and his bed, at least four people sent were unable to perform these tasks. Two "caregivers" spent all of their time on their phones, neglecting their duties entirely.
Provider Response
We at Right at Home Birmingham take pride in our caregivers. We prescreen all applicants prior to beginning their employment with us. Once they have met our high standards of care, they receive ongoing training to help increase job-related competence. If a client is disgruntled with the level of service received, we encourage these issues to be called to our attention. We’re prompt and attentive in working with each client for resolution of each complaint received.
Our goal at Right at Home Birmingham is to improve the quality of life for those we serve. Our caregivers believe in this goal and we welcome feedback from our valued clients if they feel we fall short of that goal so that we can make improvements immediately.
March 31, 2014
I am a current client of this provider
Right at Home is the only agency we recommend (we tried two others first and they offered poor service by comparison). The agency is always willing to help, to listen and available, putting the patient first and foremost. Right at Home earns an A+ with us!
March 31, 2014
I am a current client of this provider
Right at Home is the only agency we recommend (we tried two others first and they offered poor service by comparison). The agency is always willing to help, to listen and available, putting the patient first and foremost. Right at Home earns an A+ with us!
June 29, 2013
I am a past client of this provider
I can't thank you enough for how thoughtful you have been towards the care and concern you gave my mom and me from the moment we met and continued to be even when she went to the skilled nursing! But also the times you visited her in the hospital and nursing him were "way above" what anyone would ever expect. That speaks volumes of you and your business! Thank you for all you did for her and me. God bless!
June 29, 2013
I am a past client of this provider
RAH, thank you! You and your staff made my dad's life very comfortable while treating him with respect in his last year on Earth. We will miss him, but know he is with our Lord and Savior!
June 29, 2013
I am a current client of this provider
RAH staff--we are very grateful to right at home for the care you helped us provide mom. Mom passed away the way she hoped she would; at home, peacefully and surrounded by people she loved.
About Right at Home Birmingham
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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