Eagle Pointe

I visit Eagle Pointe often and find the staff and environment very friendly. They seem to have a very good number of staff working with the residents. The food that I have experienced is very good but I do not eat it every day. I have heard that they are working on some renovations which is needed but the building seems clean. The Director of Nursing is very knowledgeable and they have added Nurse Practitioners every day of the week. I saw that their Star Rating is a 4 overall which speaks to the strides they have made. No Nursing Home is perfect but I believe this one is doing a very nice job.

Eagle pointe is a nursing home the smell is not the best it is not trustable at all no therapy eather

My mother was admitted to Eagle Pointe for physical rehabilitation for strengthening her legs and I have to say it was the most horrifying experience for her and my family. After being there for almost 24 hours: only a portion of medication was given, broken wheel chair, refused to give her television access, food was repulsive, and when the call button was pushed there was no response at all. The medication being dispensed is not computerized and there seems to be confusion on what medication was given. Between 2AM-4AM a patient came into my mother’s room numerous time pulling her blankets off and yelling at her. The call button was pressed, no response for 2 hours, and then was told it was just Roma, she runs the hall at night because she gets angry when they put her in bed. Having medical power of attorney I ask to see her medication records and her discharge paper from the hospital. I was informed that was none of my business and they would not give it to me. I then ask to see a social worker. I once again was denied. My family and I were able to contact a facility we knew would take proper care of my mother but Eagles Pointe refused to fax or email the required paperwork. I informed the nurse that we would be taking my mother out of the facility and wanted the appropriate paperwork. The RN on duty was asking how to fill out the paperwork. I was informed that I was agreeing to remove my mother from care with no medication and they were not going to tell me the medication she was on.

My mother goes hungry everyday in this facility. The food is terrible. I have even witnessed half cooked/raw spaghetti stuck together on a plate. I hate to think of all those WV women who were excellent cooks eating this garbage. They are under staffed so your loved one receives no attention. Left for extremely long periods of time in the bathroom. Medications are hap hazard as well. Given the wrong med, or no med. Not properly supported - so falling is always an occurrence. I would not under any circumstance recommend going to this facility. I had no choice - if you can place your loved one in another location - please do. The smell, sounds, and neglect our horrid.