Victoria Place

Victoria Place does not have a memory care unit and as my mother progresses in her disease, I'm concerned as to their ability to keep her there because I have known of other people who've been moved from there. I love it other than that. They're very sweet and they've taken good care of my mother. There's been no hint of Covid or anything, so obviously they're doing a good job. She has a 1-bedroom apartment, so she has a bedroom plus a little living room. Because it's not memory care, she has a very small refrigerator in the room and she has "pull thing" in the bedroom, the bathroom and the living room, but they also have all their residents wearing medical alerts. It would only have 30 people. It's a 1-story building, and it is secure. My mother can get out to the garden, which she loves. It's like a big square and then the center of the square is a small garden kind of arrangement. The only little disconcerting thing is she's only been there a year and a half, and they'd already been through two or three directors. There's a lot of change there, but a lot of the regular workers are pretty steady and there's one that's been there seven years. They seem to really take good care of her. I haven't been there since last March. Because of Covid, they won't let us in, but they are helpful. If I call and say she's not answering her phone, they'll go check the phone or they'll tell her that I'm trying to call her or they'll set up a computer with her, so I can do a Zoom visit. I didn't like the staff changes that cause communication gaps and you have to keep resetting. There are new people, so you have to reestablish. Some of the new staff I haven't met personally, but those I have were very caring and sweet. The food is not too good; it had a lot of room for improvement.

Too much change in staff. Remaining staff seem overworked, frustrated and looking else where. Have had 4 directors since my mom moved in who knows why. The last one seemed fine trying to make it better for folks. but now she is gone too.. The caregivers are worked till they quit in exhaustion. Maintenance person is rude and the only nurse seems nice but is locked in her office all the time.. The only real positive has been the food and that has only been the last year or so. They also have large price increases at the end of every year. but the building and service continue to deteriorate... Would love to move my mom but not much to choose from in the area..

The patient was in assisted care at Victoria Place for about two days. Overall, it was a poor experience. The staff was inattentive, and the food was below average. They need to improve the food and answer calls quicker.

When we checked Victoria House out in 2012,we were very pleased. Very qualified nurse,manager and a staff that had been there along time. Mom really liked it,made friends quickly. But, that has all changed. They fired the nurse, the director and several of the long time staff have quit. No letter of explanation to the famlies .The food is bad,full of sodium and processed. Activities are pretty much non existent anymore. New director has made some poor choices.I think it's interesting you can email Enlivant. I am not impressed with this out fit at all!!!