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Brookdale Salem Virginia

2001 Ridgewood Drive, Salem, VA 24153

(800) 558-0653

Verified Partner

4.2

(20 reviews)

Offers Memory Care and Assisted Living
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Reviews of Brookdale Salem Virginia in Salem, Virginia

4.2

(20 reviews)

  • Facility

    4.4

  • Staff

    4.6

  • Food

    4.0

  • Activities

    3.3

  • Value

    3.8

William

5

April 30, 2024

I visited this facility

Brookdale Salem Virginia was a very nice facility. The location is terrific. We live very close. It's clean. We saw an example room and it was ample. It wasn't over-excessive. It had a little kitchen and a little refrigerator. It's repainted, it's clean, and it's nice. Terrific staff, we met the handyman of the place that fixes broken stuff, the gym instructor, and we met the administrator. We met several of the service people. Everybody was friendly and courteous. Everybody has been there for a long time. The staff said they have the chef from Hotel Roanoke and they hired him for their kitchen. However, I'm not an inside person. I like to be outside. You walk in and see that long hall with doors off of it. I don't like a hotel room or anything that's got a long hall, but when you went into a room, it was very bright. They had a big window, and you could see out. This one looked out over the top of CVS, but that's all right. You could see other things besides the building next door. It was a very nice atmosphere.

Linda

5

April 6, 2024

I am a friend or relative of a current/past resident

My friend was a resident of Brookdale Salem Virginia. It was very good and everything was perfect for her. The place was very clean, very attractive, and well-appointed. The rooms were spacious enough, just the right size. They had an activity room and fireplace room gathering area where they had music and other entertainment for the residents. The food looked good, good sampling, and a good choice for the residents. The staff was wonderful, very caring, and attentive. They try to meet everyone's needs.

Dee

5

October 14, 2023

I am a friend or relative of a current/past resident

My partner moved into Brookdale Salem Virginia. The grounds are gorgeous. Her room is lovely. She has a refrigerator, a little sink, and a private bath. It's big enough that she could get her full-size bed in, several dressers, a chair, and a bookcase, so it's very nice. The staff members have been delightful. She doesn't want to be there, which is very normal. They're working with her well, and she seems to be less angry than she was. She seems to be eating, and she said she's sleeping well. They've been very accommodating to her, using the little portable phone at the nurse's station. She had a cell phone, which she misplaced somewhere else, so they've been very sweet. I'm very impressed at this point. The facility is beautiful and clean. For what you get, the price seems to be very fair.

Joe

5

April 10, 2023

I visited this facility

I liked Brookdale Salem Virginia. They're professional. It's very, very clean. They're really receptive to the needs that I told them about for my aunt. So, that's why I like them. And they were very kind, very nice. They weren't pushy, and they were just really tuned into what my needs were. The person who gave the tour was very, very professional, very nice, very courteous, and very knowledgeable of the questions that I asked. Just a total all around good experience. I just looked in the dining area, didn't go in because they were having some lunch when I was there. It looked very nice, very clean, smelled really good, and all the patients I noticed seemed to be very receptive. And so, when they're that way, that means to me that they're happy where they are. I asked a couple of the patients' relatives and they said they loved the place. One thing I noticed is they had the little Christmas tree over Christmas. Everybody put down what they would like to have for Christmas, and so in that way, everybody got a Christmas gift from somebody, and were just treats for their pets, all the way up to a nice sweater. And I thought that was pretty cool. They had the fireplaces going in. That was really, really nice, I thought. A couple elderly women stood up next to the fireplaces, and that's a good feeling because then I spoke to them, and those are the ones I went up to and said how do you like it here and everything; they said they love it. So that pretty much sealed the deal for me.

Debra

5

August 7, 2022

I visited this facility

I was very impressed with Brookdale Salem Virginia. It seemed to be a very nice facility. The dining area was a little more cramped than the other facility. They were close as far as they were seated, and it seemed like the residents were very comfortable with it. But I thought it was a little close. The staff was wonderful and very knowledgeable. They had plenty of activities planned. We saw the general area where they could watch television. They had a large front porch where they could go out, a nice little garden area, and an activities area. The rooms were spacious enough for assisted living, so I was very impressed with the size.

Tracey

3

July 12, 2022

I am a friend or relative of a current/past resident

I chose Brookdale Salem Virginia for my mom because the pricing was cheaper and they worked with you. It was clean and everything looked nice. It is in a convenient location, so I could drive by every day. The food is pretty good, too. The people who are working with the residents, like the CNAs, do great. The ones that are inside the office, like the senior nurses, are in the office a lot. There's been no communication as far as them getting in touch with me. They also put on there that my mom was getting assistance for showers and stuff like that. That was an extra $600 charge and they haven't gone in there once to help her. There are not a lot of activities, but they do fingernail polish for the residents or go to Walmart. You just sign the papers if you want to go.

Provider Response

Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.

Julie

4

January 25, 2021

I visited this facility

We went to Brookdale Salem, but it was full. The rooms were pretty small compared to others, but the facility itself was nice, and it's a great location. I didn't really get a whole interaction with the staff. We weren't able to tour the inside, but the facility looked traditional.

KT

4

August 18, 2020

I visited this facility

Brookdale Salem was the first choice my mother made, but the apartment was too small. She liked the proximity to stores and things like that, and she liked that there was a full kitchen. It was just a one-bedroom apartment, and it would've been too small for her. You have to bring your own furniture. The staff was very nice. They had activities. The other thing that we didn't like about it was they wouldn't allow her to have her own cleaning materials. They said she couldn't have them, and she felt that they were patronizing her a little bit.

Angela

5

December 13, 2019

I visited this facility

I like the pricing of Brookdale Salem. The representative was very friendly and very informative. It is actually my preferred home for my father-in-law but his health has declined so the cost was prohibitive for our family. The atmosphere was very welcoming. The staff and the residents interacted very cordially with one another. I found it to be a very warm place. The dining area looked very nice. The residents were lined up to go into the dining area. The staff said that mealtime is a very social time of day, so that's one of the reasons why they were lined up to get in. They have a calendar of events that are offered throughout. They also have day trips where the activities director takes the residents to go shopping at Wal-mart. It is a beautiful and super friendly place. They kept in touch with me and were really informative when I called back. They were always very helpful. The facilities were well maintained, neat and orderly. It wasn't a large community. It was just nice size, which I like.

Jackie

2

December 27, 2018

I visited this facility

I went to visit the memory center of Brookdale Salem, and it felt like they're in a basement. It was probably around lunch time. When we came up on the elevator, everybody was shoved into this little living room with a TV and everyone was just sitting there. It just didn't feel good. It felt like we're in a dungeon even though it was above ground. Everyone was just sitting in front of the TV and it didn't feel like there's any life in it. The rooms upstairs in the second floor were certainly not that nice, and they were very small. They had studios, and they had a room where you could have two people and they share a bathroom, but it was kind of like a hospital and not very nice. The staff was nice and friendly, and we talked to the people in the independent who said they like it. In the memory care we didn't see anybody out and about.

Provider Response

Thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.

TS

3

October 9, 2018

I am a friend or relative of a current/past resident

My in-laws are in Brookdale Salem. The care is adequate, the food is marginal, and the administration is terrible. I would not recommend it. Basically everything administrative has been done in error, and there is at least one fire drill every week. The community is very nice. They have a two-room apartment, which is very nice, but the activities are very limited and they're not exactly what they tell you they are in the brochure. The ice cream parlor has no ice cream in it and the Sunday ice cream social consists of the residents sitting in the lobby eating little cups of ice cream. They have some really good staff members. The food is alright if you don't mind having cheese sandwiches on white bread and chicken tenders four days a week. Their meals are not served restaurant style.

ReeRee2

5

February 7, 2018

I am/was a resident of this facility

I could not have chosen a better place to call home. The staff are loving and have made this transition So much better. The food is wonderful with a large variety. The housekeeping and cleanliness is second to none.

Superman244680

3

April 26, 2017

I am a friend or relative of a current/past resident

I liked the appearance of Brookdale Salem, and the way everything looked inside. It didn’t look like an old folks’ home. At first the staff was pretty good, but right now I can’t say a whole lot about them because it seems like nobody knows what they are doing. They had an outbreak of some kind of virus and my aunt, who is over there and I’m her power of attorney, came down with it; they said that they called every family member, but I never got a phone call about her being sick or anything else. There have been other problems where they hadn’t notified me, either. I think their staff needs a lot of training. Cleanliness is good, but their housekeeping could be a lot better. A lot of times they don’t come around when they say they were going to. The food is very good.

Provider Response

Thank you for your feedback. We are committed to providing the highest-quality service and care for each resident and would truly like an opportunity to discuss this with you personally. We hope you will call us at 877-400-5296.

Patty49

5

December 22, 2015

I am a friend or relative of a resident

The inquiry was for my sister, and she already moved in Brookdale Salem. Our experience so far has been great. During our initial visit, she just clicked with the sales manager. She decided right there and then to move in. I did sit at lunch with my sister one day, and the food looked great. She scarfed the food down, and that was a good sign. It looked like home cooking that my mom used to cook. The staff has really helped my sister adjust. She is participating well in the activities. They seem to have a multitude of activities. She said she is busy and never had any downtime. It is just wonderful to see her active again. They have embraced her and pull her out of her shell. We are really grateful for that.

Victoria C

5

December 10, 2015

I visited this facility

Brookdale Salem was excellent. I liked the setup of the facility in the way that they have separated the community into different sections. They have a dementia unit, and the activities there are very effective. The staff was very positive and very caring about their community and the residents. They keep their patients involved in the daily activities.

Caring100482150

3

January 18, 2015

I am a friend or relative of a resident

We chose Emeritus at Ridgewood Gardens for my mother-in-law. It was a lot less expensive. It didn't have the nursing home kind of feel. Finally, they had the memory care we were looking for. We really liked the rooms at first, but now it is becoming a problem. We are kind of disturbed by my mother-in-law's roommate who is creating a bit of trouble. The rooms are spacious enough for what she needs, but it is not well maintained. We liked the community better in the beginning. It is OK right now, but it would be better if things changed. They are understaffed, and there are too many patients right now. They need more staff to take care of the people here, and they need better housekeeping in the rooms.

Provider Response

We appreciate you sharing your concerns with us. Please be assured that the safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their families and friends. We would welcome an opportunity to discuss with you personally and hope you will call us at 877-400-5296.

Gail27

5

December 7, 2014

I visited this facility

Emeritus at Ridgewood Gardens was very attractive, and I liked everything about it. I liked the way their dining room was set up, and everybody that I spoke to was very friendly. I had no qualms about it at all. The food was excellent. The rooms were somewhat small, but it was bright and airy. They have reached out to me a couple of times, and I am very thankful for the fact that even if I am not going to be living there, they've reached out to me with suggestions and help. I saw nothing there that would make me feel like they were inadequate in any way. It was apparent to me that the residents were their primary concern, but the family members were also extremely important, and you cannot beat that.

Caring82788650

4

September 8, 2014

I am a friend or relative of a resident

My mother-in-law is in Emeritus at Ridgewood Gardens and it is very good. The nursing staff seems veritable. The people in charge seem very knowledgeable and very willing to help. They are really nice people. The rooms are nice. They have a single room and a studio. Everything is clean. The administration works with you very congenially. They are friendly and helpful. I know they serve breakfast, lunch and dinner. I hear that the food is good, but I didn't taste it. I like that they try to foster a sense of community more so than the other assisted living facility I visit. I will gladly live there.

ssmith56

5

August 5, 2014

I am a friend or relative of resident

I visited this community about 6 months ago searching for a place to care for my mother. The staff were very knowledgeable and we're so kind to my mother. I have since moved my mother into this community and she couldn't be happier!

Caring87115650

3

June 23, 2014

I visited this facility

Emeritus looked fine. The room looks fine. The room had a living area and a bedroom. They also have studios. I didn’t like the fact that she would have to be on the second floor, though. I like one-level facilities.

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Costs for Brookdale Salem Virginia in Salem, Virginia

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$6,070

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$4,051

Starting Price

Services and Amenities of Brookdale Salem Virginia in Salem, Virginia

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

About Brookdale Salem Virginia in Salem, Virginia

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services
  • Daily assistance with bathing and dressing
  • Medication management
  • Dining assistance and special diets
  • Assistance with reminders and redirection
  • Escorts and assistance with walking
  • Emergency response call system
  • Housekeeping
  • Laundry and linen service

*Rates subject to change at any time. Level of care not included.

Map of Brookdale Salem Virginia

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Brookdale Salem Virginia

2001 Ridgewood Drive, Salem, VA 24153

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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