Brookdale Roanoke

Brookdale Roanoke was wonderful. The staff was the best. They were very clean and very caring, and they always called to update me on things since we couldn't get in. They just were good to my husband, and he liked it there. I wasn't able to get in. He was there through the whole COVID, but I saw his room through a window and it looked clean. It was expensive. I was not told everything about the expenses and when I got my first bill, instead of it being $4500, it was $10,000. It was expensive to what I could afford, but it was their mistake because they didn't tell me everything. They knew it was their mistake, so they allowed me to pay what I could afford. Overall, I'm happy, and he's happy there, too.

Brookdale Roanoke was a nice facility. Having a great outside and walking path for the residents was a big plus for that place. We visited it twice, and the staff seemed good. It definitely had the best opportunity for people in locked memory care to get outside, walk, and exercise, and feel that they weren't locked in.

We chose Brookdale Roanoke for my mother because of value, and the quality of the facility. They have a low turnover rate for the staff. It's strictly memory care for the whole facility. They offered a variety of different things. The staff members were lovely, and they've been there for a long time. They're pleasant to deal with, responsive, and answered our questions. If we need anything, we just call.

Brookdale Roanoke was a very nice standalone memory care center. They had different hallways depending on how far advanced your dementia was. The people that were higher performing they would be on one hall, and as you get worse you'll be transferred to the next hall. There's a third hall for people who are really bed-ridden, incontinent, and doing poorly. They also have a hall for people that are more hospice so you can stay there until end of life, and they put you in hospice care. And it felt like a home, it smelled good, the carpet was nice and there are pictures on the walls. The rooms there were small, and you had to use an outside shower or tub, a shared one. Other than that, it's a beautiful community. The staff was friendly when talking to us. It's in a nice residential neighborhood that's quiet and very pretty. They also had a nice exterior courtyard and walking path that goes all around the building. They can come in any door, so they can go out one door and come in another. It would be really difficult to get lost there because of the way the layout is with lots of park benches and nice sidewalks. It's really very attractive.

My wife Astrid moved into Boat house 3 months ago. The help she receives is really good. That is the most important thing to me. All the ladies in her house are good.

I am so distraught and disappointed about the care my mother has received over the past year. There are a couple of staff at this facility who care about how a loved one is cared for but over all it is a scam. They do not provide the services and amenities they claim they are taking care of. Please if you have a loved one are you thinking of bringing into this facility, please reconsider. There are other options. If you are planning on bringing your loved one into this memory care unit,make sure that you date all of the products that you bring in and make sure that they are not snowballed for extra expenses. Ex. for gloves they do not use. The final straw has been that due to this unforgiving disease, my mother is experiencing some depression. They ended up charging my mother an extra $800 per month, which was added in to her service care, prior to speaking with her power of attorney, because she was "weepy"quote. I find this deplorable that they would charge someone that kind of money due to someone's position at this stage of life. She is neither aggressive or a burden to anyone other than she is unhappy. This is unacceptable and strongly recommend that you do not bring anyone into this Brookdale facility.

The first time I went to visit my father after he moved to Brookdale, I walked into his room and saw urine on the floor and a blood stained mattress. His unit was understaffed that day . Brookdale accepted my father (after a "thorough" screening process), then decided that his behavior couldn't be managed there. My mother was charged an exorbitant sum despite his only being there a very short time.

I like the environment at Brookdale Roanoke, and the way they had set up the different stations for different dementia patients. They have a garden where they grow their own vegetables. They kept residents involved.