Brookdale Roanoke

I toured Brookdale Roanoke. Memory care is all they have there. It was my least favorite not because of anything about the building or the staff or anything anybody said or did, but the rooms are too small. I would not be able to choose a room as small as that, but they did have bigger outside spaces. Some people would choose outside spaces, so I wouldn't want to say anything that would deter somebody from thinking that was a nice place because it is, but it just wasn't suitable for me and what I'm looking for. There was an incident there where there was a maintenance guy who was so pleasant and nice to one of the residents. As we walked away, I said, 'Who was that young fellow that just talked to that lady?' and they said, 'He's a maintenance guy, and everybody loves him.' I got a favorable impression. He was a young guy, maybe in his 20s or something, and he was just so nice and patient with this old lady who was confused about where she was and what she's doing. But he was patient and sweet. He didn't know that I was there for, so it seemed genuine to me. They had a salon and they had common rooms. It is divided into sort of like pods where you have four small areas with not too many residents in there. They choose which one of those to put the person in based on their interest. They try to match people up. They're not my choice, but they were very nice, friendly and pleasant. Everybody was very welcoming to me and nice and showed me around in detail.

My dad has moved into Brookdale Roanoke. The staff is very attentive, and everyone has been wonderful. From the director of sales to the director of the facility and the nurses, I have no complaints. Everybody has been fantastic. The physical appearance is very pleasant, clean, and well maintained. For my dad, it is very calming. I really have no complaints about it. It looks great. Food is fantastic. My dad is eating like a king. The facility is very nice. They have a barber salon. Since I'm out of town, and once I moved my daddy in, I haven't been back, but I might go visit this weekend. They've got a really nice garden area and a nice walking area outside. They have all that he needs, so he's good there.

Brookdale Roanoke was wonderful. The staff was the best. They were very clean and very caring, and they always called to update me on things since we couldn't get in. They just were good to my husband, and he liked it there. I wasn't able to get in. He was there through the whole COVID, but I saw his room through a window and it looked clean. It was expensive. I was not told everything about the expenses and when I got my first bill, instead of it being $4500, it was $10,000. It was expensive to what I could afford, but it was their mistake because they didn't tell me everything. They knew it was their mistake, so they allowed me to pay what I could afford. Overall, I'm happy, and he's happy there, too.

Brookdale Roanoke was a nice facility. Having a great outside and walking path for the residents was a big plus for that place. We visited it twice, and the staff seemed good. It definitely had the best opportunity for people in locked memory care to get outside, walk, and exercise, and feel that they weren't locked in.

We chose Brookdale Roanoke for my mother because of value, and the quality of the facility. They have a low turnover rate for the staff. It's strictly memory care for the whole facility. They offered a variety of different things. The staff members were lovely, and they've been there for a long time. They're pleasant to deal with, responsive, and answered our questions. If we need anything, we just call.

Brookdale Roanoke was a very nice standalone memory care center. They had different hallways depending on how far advanced your dementia was. The people that were higher performing they would be on one hall, and as you get worse you'll be transferred to the next hall. There's a third hall for people who are really bed-ridden, incontinent, and doing poorly. They also have a hall for people that are more hospice so you can stay there until end of life, and they put you in hospice care. And it felt like a home, it smelled good, the carpet was nice and there are pictures on the walls. The rooms there were small, and you had to use an outside shower or tub, a shared one. Other than that, it's a beautiful community. The staff was friendly when talking to us. It's in a nice residential neighborhood that's quiet and very pretty. They also had a nice exterior courtyard and walking path that goes all around the building. They can come in any door, so they can go out one door and come in another. It would be really difficult to get lost there because of the way the layout is with lots of park benches and nice sidewalks. It's really very attractive.

My wife Astrid moved into Boat house 3 months ago. The help she receives is really good. That is the most important thing to me. All the ladies in her house are good.

I am so distraught and disappointed about the care my mother has received over the past year. There are a couple of staff at this facility who care about how a loved one is cared for but over all it is a scam. They do not provide the services and amenities they claim they are taking care of. Please if you have a loved one are you thinking of bringing into this facility, please reconsider. There are other options. If you are planning on bringing your loved one into this memory care unit,make sure that you date all of the products that you bring in and make sure that they are not snowballed for extra expenses. Ex. for gloves they do not use. The final straw has been that due to this unforgiving disease, my mother is experiencing some depression. They ended up charging my mother an extra $800 per month, which was added in to her service care, prior to speaking with her power of attorney, because she was "weepy"quote. I find this deplorable that they would charge someone that kind of money due to someone's position at this stage of life. She is neither aggressive or a burden to anyone other than she is unhappy. This is unacceptable and strongly recommend that you do not bring anyone into this Brookdale facility.