The Heights Care & Rehab Center
2801 East Royalton Road, Broadview Heights, OH 44147
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Reviews of The Heights Care & Rehab Center in Broadview Heights, Ohio
2.2
(8 reviews)
Facility
2.5
Staff
2.5
Food
2.2
Activities
1.7
Value
1.8
Janice
2
|
September 24, 2023
What I liked least about The Heights Rehabilitation and Healthcare Center was the food. My loved one was a vegetarian, but they served peanut butter and jelly every single day. She was there for rehabilitation. I was not impressed with the staff. The most attention she got was when they tried to keep her there when she could go home. They were trying to persuade the family she needed to be there longer. With regards to food, every single day, we had to bring in food. Their food was not good. The value for money was poor.
Provider Response
livid2023
1
|
February 28, 2023
Being left wet for an hour and a half or longer having bad bed sores. Admin and staff aware of complaints, nothing done. Bed sores getting worse and infected ending up back in hospital.
Provider Response
Jimbo71
1
|
March 23, 2022
The worst place to take your loved ones, it's filthy and they could careless about your loved ones and just let them be malnourished and dehydrated and you have to ask them to do something. Definitely do not recommend!!!
PAS126
1
|
November 19, 2020
We have used the skilled nursing facility at the Heights multiple times when my father-in-law was recovering after a hospital stay with no issues, pre-COVID. Amazing what happens when you can’t visit due to Covid and they are no longer held accountable. My father-in-law came home after 5 weeks with untreated open wounds on his leg. His legs were fine before he came there. The Heights lost all his clothes and his razor. They have no knowledge of anything. The Heights never returned a call in the 5 weeks he was there. They refuse to return calls now, nor will they reimburse us for all the items they lost. Extremely disappointed that the only reason they had good care pre-covid is because we could watch them. What they are doing now is unethical.
anonymous 99999
5
|
June 23, 2019
Beautiful renovated facility! Friendly staff and excellent management!
CathyK.
1
|
March 23, 2014
My mom was there for 5 yrs. before I moved her. I walked in one day to see her and she was eating lunch with depends on that were soaked in urine. I was horrified and upset. When I asked why she hadn't been changed, I got no response. The aids were lazy. My mom always had U.T.I's. I know why now. This place smelled like urine all the time. I finally moved her out to a nice facility in Westlake, Ohio. Please, if you have a loved one, don't let them reside here.
Caring_Heart
2
|
November 8, 2012
The smell of urine permeates the hallway, very strong and made the visit unbearable. Not too mention the resident that wet herself sitting next to us. She was taken to the hallway to sit in another chair, both chairs are upholestered and therefore never cleaned from the urine while we were there. Guess we know now that we cannot sit in any of the chairs when we visit. The staff gives you that attitude like "its just a job" and I feel a sense of empathy lacking in this place.
Living_Well
5
|
October 3, 2011
My grandmother was put into a nursing home due to a recent stroke she had. My father and I visited several nursing homes but this one was something special. The nurses there are very attentive to all the residents there, and I couldn't believe how much they cared about everyone there! It melted my heart. They have functions that they try to get all the residents involved in, and even let my little sister bring in her pet bunny rabbit to visit my grandmother. Every time we go visit, we are greeted with smiles and warmth. It makes it easier to have my grandmother there. They hung up pictures for my grandmother in her room and even arranged some of her knick knacks for her so her room is more comfortable to her and more home-y. I give top ratings for this facility!
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Medicare
Health
2.0
Overall
1.0
Quality
4.0
Staff
1.0
About The Heights Care & Rehab Center in Broadview Heights, Ohio
The Heights Rehabilitation & Healthcare Center, located in Broadview Heights, OH, offers a variety of care types to meet the needs of its residents. These include skilled nursing care, short-term rehabilitation care, respite care, memory care, and hospice care. This wide range of services ensures that individuals with different health care requirements can find the support they need. The center provides both private and semi-private rooms, catering to the preferences and needs of its residents for their living arrangements.
In terms of room amenities, The Heights Rehabilitation & Healthcare Center ensures that its residents feel at home by offering comfortable and convenient features. While the specific amenities were not detailed, the availability of private and semi-private rooms suggests a focus on resident comfort and privacy. The center also boasts a variety of amenities aimed at enhancing the quality of life for its residents. These include meals provided, outdoor and shared common areas, communal dining, and salon services. Additionally, the center organizes a wide range of activities and programs, such as organized activities/programs, spiritual and social activities/events, entertainment activities/programs, and facilitated field trips/outings, ensuring that residents have ample opportunities for engagement and socialization.
The services offered at The Heights Rehabilitation & Healthcare Center are comprehensive and designed to meet a wide range of health and wellness needs. These services include physical and occupational therapy/rehabilitation, medication management, nurses on staff, special diets/dietary accommodations, diabetic care, housekeeping services, and assistance with activities of daily living (ADLs). The center also has staff trained in mental health care and a nutrition specialist on staff, highlighting its commitment to the overall well-being of its residents. This holistic approach to care ensures that residents receive the support they need for both their physical and mental health.
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