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The Heights Care & Rehab Center

2801 East Royalton Road, Broadview Heights, OH 44147

(800) 558-0653 (Call a Family Advisor)

2.25

(8 reviews)

Offers Memory Care, Assisted Living, and Nursing Homes

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Reviews of The Heights Care & Rehab Center in Broadview Heights, Ohio

2.25

(8 reviews)

  • Facility

    2.5

  • Staff

    2.5

  • Food

    2.2

  • Activities

    1.7

  • Value

    1.8

Janice

2

September 24, 2023

I am a friend or relative of a current/past resident

What I liked least about The Heights Rehabilitation and Healthcare Center was the food. My loved one was a vegetarian, but they served peanut butter and jelly every single day. She was there for rehabilitation. I was not impressed with the staff. The most attention she got was when they tried to keep her there when she could go home. They were trying to persuade the family she needed to be there longer. With regards to food, every single day, we had to bring in food. Their food was not good. The value for money was poor.

Provider Response

Hi Janice, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us to discuss this further.

livid2023

1

February 28, 2023

I am a friend or relative of a current/past resident

Being left wet for an hour and a half or longer having bad bed sores. Admin and staff aware of complaints, nothing done. Bed sores getting worse and infected ending up back in hospital.

Provider Response

Thank you for your post. Our residents' personal care requirements are among our top priorities and we continually place significant attention on their needs. Our care team at The Heights regularly monitors and cares for all residents based on their specific conditions and care plans, plus if a visitor or family member notifies us of a specific concern, we quickly act on it. It's important to us that we provide compassionate and timely care. We'd like to hear more about your experience and ask that you call us on our Concern Line so the appropriate senior management person can learn more.

Jimbo71

1

March 23, 2022

I am a friend or relative of a current/past resident

The worst place to take your loved ones, it's filthy and they could careless about your loved ones and just let them be malnourished and dehydrated and you have to ask them to do something. Definitely do not recommend!!!

PAS126

1

November 19, 2020

I am a friend or relative of a current/past resident

We have used the skilled nursing facility at the Heights multiple times when my father-in-law was recovering after a hospital stay with no issues, pre-COVID. Amazing what happens when you can’t visit due to Covid and they are no longer held accountable. My father-in-law came home after 5 weeks with untreated open wounds on his leg. His legs were fine before he came there. The Heights lost all his clothes and his razor. They have no knowledge of anything. The Heights never returned a call in the 5 weeks he was there. They refuse to return calls now, nor will they reimburse us for all the items they lost. Extremely disappointed that the only reason they had good care pre-covid is because we could watch them. What they are doing now is unethical.

anonymous 99999

5

June 23, 2019

I visited this facility

Beautiful renovated facility! Friendly staff and excellent management!

CathyK.

1

March 23, 2014

I am a friend or relative of resident

My mom was there for 5 yrs. before I moved her. I walked in one day to see her and she was eating lunch with depends on that were soaked in urine. I was horrified and upset. When I asked why she hadn't been changed, I got no response. The aids were lazy. My mom always had U.T.I's. I know why now. This place smelled like urine all the time. I finally moved her out to a nice facility in Westlake, Ohio. Please, if you have a loved one, don't let them reside here.

Caring_Heart

2

November 8, 2012

I am a friend or relative of resident

The smell of urine permeates the hallway, very strong and made the visit unbearable. Not too mention the resident that wet herself sitting next to us. She was taken to the hallway to sit in another chair, both chairs are upholestered and therefore never cleaned from the urine while we were there. Guess we know now that we cannot sit in any of the chairs when we visit. The staff gives you that attitude like "its just a job" and I feel a sense of empathy lacking in this place.

Living_Well

5

October 3, 2011

I visited this facility

My grandmother was put into a nursing home due to a recent stroke she had. My father and I visited several nursing homes but this one was something special. The nurses there are very attentive to all the residents there, and I couldn't believe how much they cared about everyone there! It melted my heart. They have functions that they try to get all the residents involved in, and even let my little sister bring in her pet bunny rabbit to visit my grandmother. Every time we go visit, we are greeted with smiles and warmth. It makes it easier to have my grandmother there. They hung up pictures for my grandmother in her room and even arranged some of her knick knacks for her so her room is more comfortable to her and more home-y. I give top ratings for this facility!

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Medicare

  • Health

    2.0

  • Overall

    1.0

  • Quality

    4.0

  • Staff

    1.0

Medicare Provider Number: 365661
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About The Heights Care & Rehab Center in Broadview Heights, Ohio

The Heights Care & Rehab Center is a Senior Living provider in Broadview Heights, Ohio that offers residents Memory Care, Assisted Living, and Nursing Homes services. Contact The Heights Care & Rehab Center for more details on services and rates.

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