Pacifica Senior Living Santa Fe

Offers Assisted Living and Memory Care

22 Reviews

2961 Galisteo Rd

Santa Fe

87505

Pacifica Senior Living Santa Fe

https://d13iq96prksfh0.cloudfront.net/cdn/photos/189260/730x450%23.jpeg

3.9 22

Steven 2022-05-08 Pacifica Senior Living Santa Fe was okay but there were a lot of things and fees that were kind of added on and we don't know if we can afford it or not right now. I have to talk with my friend's family first before we make the decision. The lady there was able to explain it to us somewhat well but it could have been explained better. It was clean though, as far as what we saw, there's no question about that. The only thing I didn't like was that the 1-bedroom we saw was too small. They showed us the room where my friend could be going. They showed us the dining room and the activities, what he can do, and stuff like that. They gave me the brochure, and they talked about the meals. They also gave us a calendar of all their activities. It wasn't great, but it was good. There was nothing to complain about because what I saw was okay. We saw the room and it looked pretty good along with the dining area. All in all, I think it was good. The dining area was nice and had a lot of space and it looked like a restaurant type of thing. It was clean too. The person who welcomed us was good but my friend had a hard time hearing her. That's not her fault though, it's just my friend. The staff kind of went close to him to try and make him hear better so she was good. She explained everything as well as she could. In other words, she did her job. She tried her best to explain as much as she could about the place. As we came in, the place just looked like a regular building but it didn't look bad. She was not able to take us to the patio or where they sit outside because it was just a quick little tour. The inside also looked like a regular place or a regular house. For activities they have the TV, they have movie nights, church, and stuff like that. The staff did not mention many activities. She showed us a barbershop and a beauty salon. She just showed us through the door, we didn't go inside. It was the same thing with the library too. We just saw it from the door. It was just a really quick tour. I visited this facility

5 4 1

B. 2022-03-05 I toured Pacifica Senior Living Santa Fe and the people were very, very nice. They just didn't seem quite as organized, and the layout was a little confusing to me. The room that they showed me wasn't ready. Somebody had just moved out, so it wasn't clean or anything. It was also smaller and darker. I visited this facility

5 3 1

Elizabeth 2022-01-09 I went to Pacifica Senior Living Santa Fe. It's a mixed facility, and once you're there, you could stay there until you die. The layout was nice. The person who took me around answered any questions and gave lots of information. It was just too expensive for my friend. They were all really busy because it was around mealtime. They're all talking and having a good time together. They're obviously making friends. They try to meet the needs and the interests of the residents. There's a fellow there that doesn't want to be around tons of people all the time, but he loves libraries, so he's in charge of the library. I visited this facility

5 5 1

BrookR 2021-10-15 Most all staff is kind and courteous; however, there is an overall lack of organization and supervision. The services offered are not being delivered. There are very few activities, the room cleaning is spotty, trash collection iffy, maintenance is poor. Staffing numbers run below advertised levels. No one from administration present on weekends or evenings. I am a friend or relative of a current/past resident

5 3 1

Donna 2021-08-12 Pacifica Senior Living Santa Fe was very nice. The director was also very nice, and very informative. She showed us around and it was very clean. It was very quiet though, because they were out on a bus trip. So, I didn't really get to see it in full action. I wanted to see how the people were, but they weren't there, and it was on a Saturday, so I didn't get the full extent of it, but it was nice. I think my mom would have been fine there. It seemed homey and comfortable. They have a library, and the dining area is restaurant style, but I'd like to see a better outdoor facility there, where they could go out and sit and all that stuff. I visited this facility

5 4 1

MaiaDuerr 2021-06-07 I moved my mom and dad into Pacifica of August 2019, encouraged by the fact that the director at that time had a nursing background and was genuinely engaged in the wellbeing of the residents. The facility was in decent shape, the food was adequate, and there were numerous activities to choose from. This director left in summer of 2020. Since then, my concerns about the way the facility is run have increased, culminating with my mom and dad's exposure to COVID while inside Pacifica in January 2021, and by the end of January both of them died of the virus. Neither my mom or dad had been outside of the building for months, and I had not been able to see them other than through-the-window visits since October 2020. So I can only assume they were exposed to COVID through Pacifica staff, and I wonder what kinds of protocols were in place prior to January 2021 when the breakout that took my parents' lives as well as those of several other residents happened. To add insult to deep injury, I am still waiting for a refund from Pacifica for the pro-rated days in February that I paid rent after my parents' died. I had an agreement with the director that I would pay for half the month and if I cleared their apartment out before the middle of the month I would receive a refund. I was told it could take 30 to 90 days to process. I finished removing their belongings from the apartment on February 11. I am still waiting for that refund nearly 4 months later. I contacted the director and finance manager several times about this and either received no response or was told it was in process. I asked if there was anyone in the Pacifica corporate office that I could file a complaint about this and was told "there is no one specific." I can't help but think if I waited this long to pay a bill, Pacifica would have tacked on late fees. Some of the line staff who took care of my mom and dad were wonderful. But because of unprofessional administrative practices and other concerns, I would strongly advise anyone considering this facility to think twice and research other options in Santa Fe. I am a friend or relative of a current/past resident

5 2 1

Laura G 2020-12-18 Pacifica Senior Living in Santa Fe is an impressive facility. They have a well designed facility. The rooms are spacious and the grounds are beautiful. The many activities they provide to the residents creates a very important sense of community. I was especially impressed with their staff's devotion to and care of the residents. I interacted mostly with Anne. She really showed me that not only did she want to do what was best for her facility but that she wanted to do what was best for the existing and new residents. I was helping someone look for a facility for their father and Anne answered any and all questions they could think up. My grandparents were in a different AL facility and it was like pulling teeth with your bare hands to get the staff to address concerns or problems. So Anne's devotion to assisting us however she could was refreshing and much appreciated. I visited this facility

5 5 1

george 2020-11-12 this facility is barely affordable to us. it has a cold feeling. Covid precautions are not very good, we walked in being neither interviewed nor having our temperature taken. patients walk around without a mask protocol being enforced. facilities are ok. tour was not very good, common area was not shown to us. no brochures were given to us. overall it was a so so experience. I visited this facility

5 3 1

Barbara 2020-11-09 I had a physical tour of the Pacifica. It's a very nice facility. The staff are very nice and very upfront with what they could offer. It's beautiful. The rooms are beautiful. The bathrooms are perfect for handicapped people. It is a nice facility. Once we figured out that my mother wasn't going to be able to stay there, we didn't go into their amenities. It's in a residential area, which is nice. There's plenty of open spaces. There aren't too many buildings around them. The community is friendly and open enough where you can have your privacy in your room, but you're able to come out and mingle if you want. The shared space is plentiful. It's open enough to where people could gather if they want. Pacifica Senior Living Santa Fe is my favorite. I like that it doesn't smell like a senior home. The staff members are very nice and pleasant. I visited this facility

5 4 1

S.K. 2020-09-15 My mother moved into Pacifica Senior Living Santa Fe. As far as I can tell, she's getting what she needs. With the COVID situation, I can't even visit her. It's small, they seem very capable, it looks clean, and she's happy as she can be right now. They have a lot of staff turnover. They're not really using the dining room right now, but they're feeding them. Because of COVID contaminations they're not letting them mingle or anything like that. I am a friend or relative of a current/past resident

5 4 1

Phillip 2020-05-24 My aunt moved into Pacifica Senior Living Santa Fe. My aunt seems to be happier, and she seems to like it there. They have dining services three times a day, they do laundry for them, and they have a full-time nurse. I noticed that the carpet and the room was a little dirty, so I brought it up to the management, and they said they will take care of it. They said they will cater to the residents with Spanish food and other stuff Spanish people are used to. I am a friend or relative of a current/past resident

5 4 1

Cynthia 2019-10-21 My father-in-law has moved into Pacifica Senior Living Santa Fe. It is pretty good. It is quiet and very friendly. The apartment is decent, but it is kind of old and falling apart. The floors are nice, but the bathroom is not great. My father-in-law says the food is good. The value is pretty good, too. However, the housekeeping and laundry needs to be improved. Also, it seems so quiet there, and it doesn't seem like the residents are out and about very much (except during meal times). I am a friend or relative of a current/past resident

5 3 1

Pamela 2019-02-19 Great facility for assissted care. Your loved one has only to participate in meals and activities. All chores are taken care of by Pacifica. I visited this facility

5 5 1

dvalens 2018-09-21 Its like walking into Home! The atmosphere is inviting and comforting. The staff are super friendly and treat you like family! Memory Care residents and staff dance everyday, so lots of fun and therapeutic activities! This facility is definitely a must see, so secluded and quiet. I visited this facility

5 5 1

Angela Mason 2018-08-17 I was relocating my mother from Illinois, and had a very tight time frame in which to make this happen. Marta, marketing director, was so supportive and available with all the twists & turns that arise during this process. Most of all, she was concerned about my family’s welfare during this changing time. I always felt my concerns were heard and considered to ensure a peaceful transition for my mother and myself. Once she was at Pacifica, everyone was so helpful and welcoming—I feel so grateful & at ease that we have found a great home/communityfor my mother that we can feel proud of. I am a friend or relative of a current/past resident

5 5 1

C Seymour 2018-01-05 Our mother entered Pacifica three months after her 100th birthday when hospice could no longer care for her adequately at home. We could not have been happier with the compassionate and conscientious staff. Their quality of care was outstanding, and the family will be grateful forever that we chose this facility for our mother to spend her months. She was kept clean and comfortable, well nourished and tended for a very reasonable cost. Highly recommended. I am a friend or relative of a current/past resident

5 5 1

Bill 2017-10-17 I liked Pacifica Senior Living Santa Fe. I had a good lunch there. They provided three meals. The staff was excellent, friendly, knowledgeable, and very helpful. The room was fine; there's nothing wrong with it. It's actually bigger than what I like. I visited this facility

5 5 1

Monica Alderette 2017-05-02 I was very impressed from the moment I walked in for a visit. The staff is very kind and helpful and seem to sincerely care about the residents and their well-being. I think my mom will do fine here once she gets acclimated. I am a friend or relative of a current/past resident

5 4 1

Casey056672 2016-06-16 Pacifica Senior Living Santa Fe seemed nice. It was the most affordable and most economical for my relative. During the visit, the staff was very courteous. She’s getting the two-bedroom apartment with one bathroom, and it’s fine. The room is not spacious; it’s a clean slate, and you make it what it is. I visited this facility

5 3 1

SusanUJQVR 2016-05-10 Pacifica Senior Living Santa Fe was good. Everything seemed to be pretty nice. However, they did not have any apartments with a kitchenette and that's something that my mom really wanted. The staff was great and kept following up. The way the rooms were set up seemed very nice. I would not have any problem seeing my folks there; they just were not quite ready for that. They showed me everything that they had, and it seemed nice. I visited this facility

5 5 1

ArtSTHOO 2016-05-10 Pacifica, I would say, was very institutional. It seemed fairly clean, but it did not have a good reputation. It wasn’t that bad. It would have been my third choice. They had quite a number of rooms that were shared suites, which I didn’t think was suitable for my parents. Their dining room looked fine. There’s nothing wrong with it, but it was not the best. They had a media room, a library, and exercise activities. If I were them, I would paint the facility a brighter color because it looked quite institutional. I visited this facility

5 3 1

sunnyone49 2018-10-11 I loved Pacifica and the people. My main issue was the untrained staff on Alzheimers and Dementia Care. Maria, was Great! Others needed Alzheimer's training and how to handle patients. My experience there with my husband was not a good one. The limited staff didn't help either. Tommy, was trying very hard and I truly believe she brought a bright light to Pacifica. I just wish the changes came sooner than later for my Carlos. I am a friend or relative of a current/past resident

5 2 1

2961 Galisteo Rd, Santa Fe, NM 87505

Call (800) 385-2527

Pacifica Senior Living Santa Fe (800) 385-2527

PROMOTION! 11 days

Concession of $500 off for three months totaling $1500. Ask for details when you tour.

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Reviews of Pacifica Senior Living Santa Fe

22 Reviews Write a review

Food

(4 Reviews)

Staff

(12 Reviews)

Facility

(12 Reviews)

Activities

(2 Reviews)

Value

(4 Reviews)

Assisted Living Reviews for Pacifica Senior Living Santa Fe

May 08, 2022

By Steven

I visited this facility

Pacifica Senior Living Santa Fe was okay but there were a lot of things and fees that were kind of added on and we don't know if we can afford it or not right now. I have to talk with my friend's family first before we make the decision. The lady there was able to explain it to us somewhat well but it could have been explained better. It was clean though, as far as what we saw, there's no question about that. The only thing I didn't like was that the 1-bedroom we saw was too small. They showed us the room where my friend could be going. They showed us the dining room and the activities, what he can do, and stuff like that. They gave me the brochure, and they talked about the meals. They also gave us a calendar of all their activities. It wasn't great, but it was good. There was nothing to complain about because what I saw was okay. We saw the room and it looked pretty good along with the dining area. All in all, I think it was good. The dining area was nice and had a lot of space and it looked like a restaurant type of thing. It was clean too. The person who welcomed us was good but my friend had a hard time hearing her. That's not her fault though, it's just my friend. The staff kind of went close to him to try and make him hear better so she was good. She explained everything as well as she could. In other words, she did her job. She tried her best to explain as much as she could about the place. As we came in, the place just looked like a regular building but it didn't look bad. She was not able to take us to the patio or where they sit outside because it was just a quick little tour. The inside also looked like a regular place or a regular house. For activities they have the TV, they have movie nights, church, and stuff like that. The staff did not mention many activities. She showed us a barbershop and a beauty salon. She just showed us through the door, we didn't go inside. It was the same thing with the library too. We just saw it from the door. It was just a really quick tour.

Provider Response

Hi Steven, thank you very much for taking the time to leave us this positive review of Pacifica Senior Living Santa Fe. We're glad to hear we delivered a great experience. If there's anything further we can do for you, we are happy to help!

March 05, 2022

By B.

I visited this facility

I toured Pacifica Senior Living Santa Fe and the people were very, very nice. They just didn't seem quite as organized, and the layout was a little confusing to me. The room that they showed me wasn't ready. Somebody had just moved out, so it wasn't clean or anything. It was also smaller and darker.

Provider Response

Thank you for leaving this detailed review about your experience with our community! We hope you have a great day, take care.

January 09, 2022

By Elizabeth

I visited this facility

I went to Pacifica Senior Living Santa Fe. It's a mixed facility, and once you're there, you could stay there until you die. The layout was nice. The person who took me around answered any questions and gave lots of information. It was just too expensive for my friend. They were all really busy because it was around mealtime. They're all talking and having a good time together. They're obviously making friends. They try to meet the needs and the interests of the residents. There's a fellow there that doesn't want to be around tons of people all the time, but he loves libraries, so he's in charge of the library.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Santa Fe. Thank you again, we hope that you have a wonderful day.

October 15, 2021

By BrookR

I am a friend or relative of a current/past resident

Most all staff is kind and courteous; however, there is an overall lack of organization and supervision. The services offered are not being delivered. There are very few activities, the room cleaning is spotty, trash collection iffy, maintenance is poor. Staffing numbers run below advertised levels. No one from administration present on weekends or evenings.

Provider Response

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not continue to happen. We would appreciate if you would contact our community by calling to speak with our Executive Director about your recent experience.

August 12, 2021

By Donna

I visited this facility

Pacifica Senior Living Santa Fe was very nice. The director was also very nice, and very informative. She showed us around and it was very clean. It was very quiet though, because they were out on a bus trip. So, I didn't really get to see it in full action. I wanted to see how the people were, but they weren't there, and it was on a Saturday, so I didn't get the full extent of it, but it was nice. I think my mom would have been fine there. It seemed homey and comfortable. They have a library, and the dining area is restaurant style, but I'd like to see a better outdoor facility there, where they could go out and sit and all that stuff.

Provider Response

Hello Donna, thank you; we appreciate your feedback!

June 07, 2021

By MaiaDuerr

I am a friend or relative of a current/past resident

I moved my mom and dad into Pacifica of August 2019, encouraged by the fact that the director at that time had a nursing background and was genuinely engaged in the wellbeing of the residents. The facility was in decent shape, the food was adequate, and there were numerous activities to choose from. This director left in summer of 2020. Since then, my concerns about the way the facility is run have increased, culminating with my mom and dad's exposure to COVID while inside Pacifica in January 2021, and by the end of January both of them died of the virus. Neither my mom or dad had been outside of the building for months, and I had not been able to see them other than through-the-window visits since October 2020. So I can only assume they were exposed to COVID through Pacifica staff, and I wonder what kinds of protocols were in place prior to January 2021 when the breakout that took my parents' lives as well as those of several other residents happened. To add insult to deep injury, I am still waiting for a refund from Pacifica for the pro-rated days in February that I paid rent after my parents' died. I had an agreement with the director that I would pay for half the month and if I cleared their apartment out before the middle of the month I would receive a refund. I was told it could take 30 to 90 days to process. I finished removing their belongings from the apartment on February 11. I am still waiting for that refund nearly 4 months later. I contacted the director and finance manager several times about this and either received no response or was told it was in process. I asked if there was anyone in the Pacifica corporate office that I could file a complaint about this and was told "there is no one specific." I can't help but think if I waited this long to pay a bill, Pacifica would have tacked on late fees. Some of the line staff who took care of my mom and dad were wonderful. But because of unprofessional administrative practices and other concerns, I would strongly advise anyone considering this facility to think twice and research other options in Santa Fe.

Provider Response

Hi Maiaduerr, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director. We hope to hear from you to resolve this matter.

December 18, 2020

By Laura G

I visited this facility

Pacifica Senior Living in Santa Fe is an impressive facility. They have a well designed facility. The rooms are spacious and the grounds are beautiful. The many activities they provide to the residents creates a very important sense of community. I was especially impressed with their staff's devotion to and care of the residents. I interacted mostly with Anne. She really showed me that not only did she want to do what was best for her facility but that she wanted to do what was best for the existing and new residents. I was helping someone look for a facility for their father and Anne answered any and all questions they could think up. My grandparents were in a different AL facility and it was like pulling teeth with your bare hands to get the staff to address concerns or problems. So Anne's devotion to assisting us however she could was refreshing and much appreciated.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Santa Fe. Thank you again, we hope you have a wonderful day!

November 12, 2020

By george

I visited this facility

this facility is barely affordable to us. it has a cold feeling. Covid precautions are not very good, we walked in being neither interviewed nor having our temperature taken. patients walk around without a mask protocol being enforced. facilities are ok. tour was not very good, common area was not shown to us. no brochures were given to us. overall it was a so so experience.

Provider Response

We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director. We hope to hear from you to resolve this matter.

November 09, 2020

By Barbara

I visited this facility

I had a physical tour of the Pacifica. It's a very nice facility. The staff are very nice and very upfront with what they could offer. It's beautiful. The rooms are beautiful. The bathrooms are perfect for handicapped people. It is a nice facility. Once we figured out that my mother wasn't going to be able to stay there, we didn't go into their amenities. It's in a residential area, which is nice. There's plenty of open spaces. There aren't too many buildings around them. The community is friendly and open enough where you can have your privacy in your room, but you're able to come out and mingle if you want. The shared space is plentiful. It's open enough to where people could gather if they want. Pacifica Senior Living Santa Fe is my favorite. I like that it doesn't smell like a senior home. The staff members are very nice and pleasant.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Santa Fe. Thank you again, we hope you have a wonderful day!

September 15, 2020

By S.K.

I am a friend or relative of a current/past resident

My mother moved into Pacifica Senior Living Santa Fe. As far as I can tell, she's getting what she needs. With the COVID situation, I can't even visit her. It's small, they seem very capable, it looks clean, and she's happy as she can be right now. They have a lot of staff turnover. They're not really using the dining room right now, but they're feeding them. Because of COVID contaminations they're not letting them mingle or anything like that.

Provider Response

S.k., thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

May 24, 2020

By Phillip

I am a friend or relative of a current/past resident

My aunt moved into Pacifica Senior Living Santa Fe. My aunt seems to be happier, and she seems to like it there. They have dining services three times a day, they do laundry for them, and they have a full-time nurse. I noticed that the carpet and the room was a little dirty, so I brought it up to the management, and they said they will take care of it. They said they will cater to the residents with Spanish food and other stuff Spanish people are used to.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Santa Fe. Thank you again, we hope you have a wonderful day!

October 21, 2019

By Cynthia

I am a friend or relative of a current/past resident

My father-in-law has moved into Pacifica Senior Living Santa Fe. It is pretty good. It is quiet and very friendly. The apartment is decent, but it is kind of old and falling apart. The floors are nice, but the bathroom is not great. My father-in-law says the food is good. The value is pretty good, too. However, the housekeeping and laundry needs to be improved. Also, it seems so quiet there, and it doesn't seem like the residents are out and about very much (except during meal times).

Provider Response

Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day!

February 19, 2019

By Pamela

I visited this facility

Great facility for assissted care. Your loved one has only to participate in meals and activities. All chores are taken care of by Pacifica.

Provider Response

Hi Pamela, thank you for your positive review. We are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Santa Fe. Thank you very much, we hope you have a wonderful day!

September 21, 2018

By dvalens

I visited this facility

Its like walking into Home! The atmosphere is inviting and comforting. The staff are super friendly and treat you like family! Memory Care residents and staff dance everyday, so lots of fun and therapeutic activities! This facility is definitely a must see, so secluded and quiet.

Provider Response

Hello! Thank you very much for your detailed positive review. We are very pleased to see this! We look forward to your next visit! Take care!

August 17, 2018

By Angela Mason

I am a friend or relative of a current/past resident

I was relocating my mother from Illinois, and had a very tight time frame in which to make this happen. Marta, marketing director, was so supportive and available with all the twists & turns that arise during this process. Most of all, she was concerned about my family’s welfare during this changing time. I always felt my concerns were heard and considered to ensure a peaceful transition for my mother and myself. Once she was at Pacifica, everyone was so helpful and welcoming—I feel so grateful & at ease that we have found a great home/communityfor my mother that we can feel proud of.

Provider Response

Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Santa Fe. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

January 05, 2018

By C Seymour

I am a friend or relative of a current/past resident

Our mother entered Pacifica three months after her 100th birthday when hospice could no longer care for her adequately at home. We could not have been happier with the compassionate and conscientious staff. Their quality of care was outstanding, and the family will be grateful forever that we chose this facility for our mother to spend her months. She was kept clean and comfortable, well nourished and tended for a very reasonable cost. Highly recommended.

Provider Response

Thank you C Seymour, we appreciate you sharing your experience. We always strive to provide top quality service to every resident and their families, and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Santa Fe. Your recommendation means so much to us and we're so happy to have earned it. Thank you again, we are very thankful you shared your experience.

October 17, 2017

By Bill

I visited this facility

I liked Pacifica Senior Living Santa Fe. I had a good lunch there. They provided three meals. The staff was excellent, friendly, knowledgeable, and very helpful. The room was fine; there's nothing wrong with it. It's actually bigger than what I like.

Provider Response

Hi Bill, thank you for taking the time to leave a review for us at Pacifica Senior Living Santa Fe. We're happy we could meet your expectations!

May 02, 2017

By Monica Alderette

I am a friend or relative of a current/past resident

I was very impressed from the moment I walked in for a visit. The staff is very kind and helpful and seem to sincerely care about the residents and their well-being. I think my mom will do fine here once she gets acclimated.

Provider Response

Hi Monica, thank you for taking the time to leave us a positive 4 star review. We are happy to pass along your comments to the team here at Pacifica Senior Living Santa Fe! We will make sure that your mother gets acclimated smoothly and that she is enjoying herself in no time. We are here for you and your family and want you to know that you can reach out at any time. Please let us know if there is anything else we can do for you; we are more than happy to do it!

June 16, 2016

By Casey056672

I visited this facility

Pacifica Senior Living Santa Fe seemed nice. It was the most affordable and most economical for my relative. During the visit, the staff was very courteous. She’s getting the two-bedroom apartment with one bathroom, and it’s fine. The room is not spacious; it’s a clean slate, and you make it what it is.

Provider Response

Thanks for the feedback, Casey. We strive to provide excellent service to our residents and their families at Pacifica Senior Living Santa Fe.

May 10, 2016

By SusanUJQVR

I visited this facility

Pacifica Senior Living Santa Fe was good. Everything seemed to be pretty nice. However, they did not have any apartments with a kitchenette and that's something that my mom really wanted. The staff was great and kept following up. The way the rooms were set up seemed very nice. I would not have any problem seeing my folks there; they just were not quite ready for that. They showed me everything that they had, and it seemed nice.

Provider Response

Hi Susan, thank you for leaving this detailed review about your experience. We strive to provide excellent service and quality care to our residents and their families at Pacifica Senior Living Santa Fe. We are sorry to hear that we could not accommodate your mothers needs for a kitchenette. We hope that when the time comes to make a decision, that you choose us! We thank you for your consideration.

May 10, 2016

By ArtSTHOO

I visited this facility

Pacifica, I would say, was very institutional. It seemed fairly clean, but it did not have a good reputation. It wasn’t that bad. It would have been my third choice. They had quite a number of rooms that were shared suites, which I didn’t think was suitable for my parents. Their dining room looked fine. There’s nothing wrong with it, but it was not the best. They had a media room, a library, and exercise activities. If I were them, I would paint the facility a brighter color because it looked quite institutional.

Provider Response

Hi Art, thank you for your review. We appreciate your feedback and point of view. We are very proud of our community and the level of care we provide! We foster an atmosphere of acceptance and warmth in our community. Our staff genuinely cares for all our residents, and their families. We have a Facebook page with pictures of our residents and their interesting activities. (The link to the Facebook page is on our website). We would like to invite you back for another tour and see if we can tailor a situation that meets you and your families needs. Please feel free to reach out to our Regional Director at any time to schedule the tour~Cell 619.541.3182

See all Assisted Living reviews (21)

Memory Care Reviews for Pacifica Senior Living Santa Fe

October 11, 2018

By sunnyone49

I am a friend or relative of a current/past resident

I loved Pacifica and the people. My main issue was the untrained staff on Alzheimers and Dementia Care. Maria, was Great! Others needed Alzheimer's training and how to handle patients. My experience there with my husband was not a good one. The limited staff didn't help either. Tommy, was trying very hard and I truly believe she brought a bright light to Pacifica. I just wish the changes came sooner than later for my Carlos.

Provider Response

We appreciate you bringing this experience to our attention, & regret to hear that you had a negative experience. We will use your comments to improve. Our sympathies and apologies to you and your family.

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Questions about Pacifica Senior Living Santa Fe

What ongoing training does the staff receive in dementia care?

Dementia care training starts at orientation and continues throughout the staffs’ tenure. Onboarding includes 26 hours of Dementia and Assisted Living care training with 3 – 5 days of hands-on training. Ongoing training is comprised of computer-based learning (8 additional hours per year); hands-on live classroom training (4 hours per year); and monthly in-service events led by the registered nurse, executive director, or a third party vendor.

Describe the overall population of assisted living residents at Pacifica Senior Living Santa Fe. What is their average age? What are their favorite things to do?

The overall population is primarily both male and female equally. The average age is 78. Some of the residents favorite things to do are engaging in Arts & Crafts, Community Outings, Holiday events, Bingo and card games, music therapy and pet therapy.

What programs or activities does Pacifica Senior Living Santa Fe offer to enrich residents' well-being?

Outdoor activities, Pet Therapy, Music Therapy, Art Therapy, Specialized Memory Care activities, and morning exercises.

What places are near Pacifica Senior Living Santa Fe or within walking distance for assisted living residents to enjoy?

The Plaza of Santa Fe, Cochiti Lake for picnics, and shopping centers.

What transportation services does Pacifica Senior Living Santa Fe offer to assisted living residents?

We have a handicap accessible bus to transport residents to and from medical appointments, shopping, and scheduled outings, and all scheduled activities.

What makes the chef or dining program at Pacifica Senior Living Santa Fe exceptional? What kind of menu can assisted living residents expect?

We have restaurant style dining with alternative menu choices. Self-serve beverage and snack bar available 24/7.

What safety features or security measures does Pacifica Senior Living Santa Fe offer to assisted living residents?

We have a Resident Care Director available 24/7. We have a weekend nurse. Continuous education training for caregivers and medication technicians.

How does Pacifica Senior Living Santa Fe keep residents' families informed about their loved ones?

All forms of communication utilized and tailored to families request. Care conferences tailored to resident and family needs.

What is the care staff-to-resident ratio at Pacifica Senior Living Santa Fe during daytime and nighttime hours?

Our assisted living has 1 caregiver to 15 residents during the day however, there are many other staff available during the daytime and evening hours for a ratio of 1 to 4. Evening has caregivers and medication managers with a ratio of 1 to 20 overnight.

If Pacifica Senior Living Santa Fe accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Outdoor Gazebo area located with beautiful mountain views, walking trails and nature trails available, 1 block away from the Santa Fe Rail-runner station.

What ongoing senior care training does the staff receive?

IPEC, Personalized group and individual care training based on needs and desires for professional growth, outside agency training including Fall Prevention, Body Mechanics, End-of-Life Care, Universal Precautions., Alzheimer & Dementia training,

How many staffers are on duty in the daytime and overnight?

During the day, our staff includes a registered nurse, a med tech, three caregivers, an activities director, and other ancillary staff, such as kitchen, maintenance, and administration personnel. Our overnight staff is comprised of a med tech, two caregivers, and a registered nurse on-call.

What safety features or security measures does Pacifica Senior Living Santa Fe provide to protect residents who wander?

We provide Resident Safety Pendants, Door/Window Alarms in Memory Care, 2 Hour AL checks 24/7, Coded Secured Memory Care Unit with frequent checks and supervision, Personalized escorting as needed.

What programs or activities does Pacifica Senior Living Santa Fe offer to keep residents engaged? How does the staff engage residents' long-term memories?

Pacifica Senior Living offers a robust activities program staffed by an activities director and our Memory Care Program Director. Group activities include Daily morning exercise and dance, gardening, movies, baking, putting golf, and singing are scheduled seven days a week. Additionally, individual one-on-one activities, such as manicures and jewelry making, are ongoing throughout the day. We are especially fond of our Namaste programming for a more one-to-one approach with those that are in later stages of dementia. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with memory books. Other activities include, but are not limited to, live music, dance groups, birthday parties, dance parties, ice cream parties, and holiday parties.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Each resident is assessed by the registered nurse every 90 days. After the resident has had his/her assessment, a care conference is scheduled with the family/Power of Attorney and resident to meet with the executive director, registered nurse, and activities director.

What techniques does Pacifica Senior Living Santa Fe use to support memory care residents during mealtimes?

As Pacifica Senior Living practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate. Techniques may include reminders, cueing, mechanically enhanced foods, hand-under-hand assistance, or total assist with feeding.

How does Pacifica Senior Living Santa Fe keep residents' families informed about their loved ones' health?

The Care Conference, scheduled every 90 days, is the most formal communication with families regarding a loved one’s health. However, Pacifica Senior Living maintains an up-to-date Facebook and distributes a monthly newsletter with a wealth of information regarding the community and its residents.

Describe the neighborhood around Pacifica Senior Living Santa Fe. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Pacifica Senior Living Santa Fe is nestled amongst the serene foothills of the Sangre de Cristo Mountains. Santa Fe is an historical city which draws its magic from a mild continental climate, along with four distinct seasons throughout the year. Highway close to the I-25 off of the St. Francis exit

Is Pacifica Senior Living Santa Fe affiliated with a hospital if more care is needed?

Although Pacifica Senior Living does not have a corporate affiliation with a hospital, our community works closely with all nearby Hospitals in Santa Fe and in Albuquerque, namely Christus St. Vincent and Presbyterian hospitals.

Costs for Pacifica Senior Living Santa Fe

Cost of Assisted Living

Starting Price

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Cost of Memory Care

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Services and Amenities of Pacifica Senior Living Santa Fe

Costs

Rent Plus Care Fees
Entry Fee
Assisted Living Starting At: $3200/month
Memory Care Starting At: $4100/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments

Dining options

In Room Kitchenette
In Room Kitchens
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Garden And Patio
Resident Parking

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Skilled Nursing
Nurse On Staff: Yes

Activities

Offsite Activities
Religious Services

Diet

Diabetic
Low Fat
Low Salt
Vegetarian

Languages

English

General

Resident Capacity: 88
Minimum Age: 60
Pets: Yes

Types of care

Walking Wheelchair Assistance

Licenses

State Licenses: 2239

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About Pacifica Senior Living Santa Fe

Pacifica Senior Living Santa Fe is nestled amongst the serene foothills of the Sangre de Cristo Mountains. Santa Fe is an historical city which draws its magic from a mild continental climate, along with four distinct seasons throughout the year.

Pacifica Santa Fe is an intimate two-story community where our residents of assisted living benefit from comforts of living in spacious apartment homes and enjoy all of the wonderful services and amenities the community has to offer. To accommodate residents diagnosed with advanced dementia and/or Alzheimer's disease, we have a separate, secure Legacies Memory Care community.

Pacifica Senior Living Santa Fe

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Services and Amenities of Pacifica Senior Living Santa Fe

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Room and housing options

Dining options

Features

Cleaning services

Health services

Activities

Diet

Languages

General

Types of care

Licenses

About Pacifica Senior Living Santa Fe

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