Pacifica Senior Living Green Valley Henderson, NV

Offers Assisted Living and Memory Care

35 Reviews

2620 Robindale Road

Henderson

89074

Pacifica Senior Living Green Valley

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4.1 35

Angela 2021-11-03 Pacifica Senior Living Green Valley is an older establishment, but it was very nice, and everybody was extremely friendly there. The only difference with them compared to other places is that there are separate cottages. So, if you want to get to the dining room, you have to go outside to travel, and if you want to get to the other areas, you have to go outside. That's the only thing I didn't really like too much about it, because I don't want my dad to do that if the weather's bad or something, and he has to go from one side to the other. You won't be able to get to that side if it's pouring rain for example. What I like, and what I thought was really cute about this place, is that he can have his own little cottage. They only have up to nine to 12 rooms, so there wouldn't be a huge amount of people. I thought that was really cute. They've got their little dining room in their cottage. So they would go to eat their little breakfast in their area, and then if they wanted to go out to the bigger dining area or the activity center, that's in the middle of all the other cottages; they have to walk up to that area. The staff was friendly and it was clean. It's older, so you see a little bit of that attached to it, but as for staff and friendliness, that was great, and the food looked decent. They had different stuff and there's variety, although it wasn't as much as the other place I toured, and the quality probably was a little bit less, but it's still a very decent place. I visited this facility

5 4 1

ReviewerRD#081321v 2021-09-01 We went to Pacifica Senior Living Green Valley. They are cottages. All rooms are studios, and there are no kitchenettes. There are 12 rooms to a cottage, so you have to leave your cottage to do any of the activities in the hall. I did not see any of those automatic door openers that you push. We had to go up steps to get into the main lobby for our appointment because some truck was parked in the handicapped lane, so mom decided pretty much within 30 minutes that she didn't want to see any more and that it wasn't for her. Each cottage has its own separate staff, so there's always somebody there. It's like its own apartment building with 12 apartments. There are only two rooms. There's one that they call Rose Hall that you have to go outside to get to, and the club room does everything. They bring exercise equipment in, and they have entertainment. Those two rooms were all of what they had for amenities. It was clean. I visited this facility

5 2 1

Diane 2021-02-12 I visited Pacifica Senior Living Green Valley and I think I'm gonna go with them. The other places were very helpful, but some of them I learned virtually weren't a fit because they couldn't keep my parents together, or the price was just kind of too high. There was another one that was really good, but Pacifica Senior Living Green Valley is a little bit better fit for my parents. Our overall experience was really good and they're very helpful. I like the openness of the cottages, and the rooms were nice and felt spacious. The location was good, and it just had a good feeling. It's open and bright, it looked good. I visited this facility

5 5 1

CCares 2020-04-07 My mother resides at Pacifica Green Valley having moved from another state. The cottage arrangement has been incredible for her care and well being. My mother enjoys the daily activities and the numerous opportunities for socialization during meals, in the cottage living room, in Rose Hall, and with the daily interaction of care givers who know her routine and interests. As a family member, my husband and I love interacting with cottage residents and care givers. We feel like part of a family. It is so reassuring knowing that mother's care is genuine, friendly and at the same time professional. Everyone at Pacifica Green Valley is willing and ready to help if you have any question or concern. I am kept fully informed of my mother's care and needs. You truly feel that your loved one is being cared for by a special TEAM of staff at all levels from the management, activities staff, dining staff, care givers, medtechs, reception area staff, maintenance and housekeeping. So glad to be a part of the Pacifica Green Valley Family!! I am a friend or relative of a current/past resident

5 5 1

Alleyrat 2019-10-15 A warm and loving home. I am a friend or relative of a current/past resident

5 5 1

Paulette 2019-08-08 This is a nice facility with several little cottages. I think maybe 12 rooms to a cottage. Tenants ate in the cottage not in a big dining room. Wasn't what we were looking for. I visited this facility

5 4 1

Ernest 2019-01-01 Pacifica Senior Living Green Valley appeared to be very nice. Rather than one building, they were spread out into several different cottages. To enter the place, you have to go through the main entrance, out the back door of the main entrance building, over to whichever cottage you would be in, and then into a second door to the common living area and then another door into the individual bedrooms. None of these doors were equipped with handicap access and that was a turn off. The place looked very nice and clean. The only drawback was there were just too many doors that don't automatically open. The person who toured us was very knowledgeable. I visited this facility

5 4 1

Katie H. 2017-12-08 This is a beautiful property! I love the cottage layout. Each cottage has a very intimate and cozy home-like feel. The residents all seemed very happy. The caretakers were very welcoming and introduced themselves. I would comfortable moving my grandmother here. This is definitely one of my family's top choices. I visited this facility

5 5 1

April S. 2017-11-08 The assisted living studio that is advertised at $2495 was charged $3848 and a refund was denied. The bathroom was dirty. Some of the food served was not at a safe temperature. There was not always someone there at night. I am a friend or relative of a current/past resident

5 1 1

karen f 2017-03-26 Called Friday early afternoon to see if we could set up a tour and spoke to Melissa who conducts the tours. She said she could not see us on Friday since she was moving someone in. We inquired if we could come tomorrow around 1:30pm she said she would see us then. Arrived on Saturday to be told Melissa is off on Saturdays. We then inquired if anyone could give us a tour and were curtly told no. Ok. Thank you for inconveniencing us and showing us what attention to detail and care you would have provided. The kicker was as we were driving off they have a sign in front stating "Tour Today". Made our decision so easy. No thank you Pacifica Green Valley. I visited this facility

5 1 1

Diana453751 2017-01-19 My mom has been in Pacifica for almost a week, and I'm very happy with them. They have a small setting of self-contained cottages with 12 units in each. They have their own living room, common room, and studio. It has a community/family atmosphere, where they eat all their meals together. The caregivers are absolutely wonderful and check on her all the time. They have a lot of activities that are keeping her involved. I am a friend or relative of a current/past resident

5 5 1

Clemmotech 2016-12-31 Highly recommended. Great staff, friendly attentive caregivers, clean. The Executive Director, Trudy is the best. The Community Relations Director, Melissa helped us through the entire process. Her and Trudy went out of their way to make sure that our father and our family had an easy transition. I am a friend or relative of a current/past resident

5 5 1

anonymous643183 2016-11-23 Pacifica was OK, and she seemed to like it. The dining was a small area in a small setting, and it was set up a little differently. It was clean, some of the people who worked there were nice, and some were not too nice. I visited this facility

5 3 1

Visitor276048 2016-08-23 Pacifica Senior Living was very nice. The nurses don’t handle more than six patients and don’t let the patients stay in bed all day long. There’s lot of activities that get the patients or residents involved. The staff and the people seemed to be very friendly. They had gardens and a place to walk. They had many buildings with one floor, which we liked. For people who don’t have a drinking problem, they have a happy hour. We liked everything that we saw and heard. It was nice and wasn’t ridiculously expensive. I visited this facility

5 5 1

Carol881310 2016-08-22 Pacifica Senior Living Green Valley was very good. The rooms were good. You didn't have to bring furniture. The residents who were living there already were very standoffish. They weren't friendly to anybody. That was a turnoff for me. The food was very good. They had their own chef, and they had a varied menu, but the people in the dining room would look at you and turn away. They wouldn't even say hello, and I thought that was really strange. They had a hairdresser on-site, and that was good. They had nurses who would come around and check on you as needed. The staff wasn't very friendly, either. I believe the people there were getting that behavior from the staff. They just acted like they didn't want you there. I visited this facility

5 4 1

Visitor115747750 2016-01-16 Pacifica Senior Living was fabulous and homey. The rooms were very nice, and the staff was awesome. The dining room was wonderful. The community was setup with little houses with 10 people living in each, with their own staffing and an outside garden where people could walk around. I visited this facility

5 5 1

PN 2015-12-29 When we first put my mother at Pacifica Green Valley, the place had a different name, and I loved the staff who were there before. When Pacifica bought them, I didn’t think the same care was there anymore. They were OK, but it wasn’t as good. The rooms were OK, adequate. I’d been there a couple of times, and the food was not bad. They had bingo, went shopping, and had people come and play the piano. Before, the employees seemed to really care, and they were very helpful. When Pacifica took over, the new place just didn’t seem as happy. I ended up getting my mom out of there. They did a lot of new construction, and the new kitchen was very nice, but my main concern was the staff. I just felt like the people weren’t happy, and the quality had gone down. I used to love it, so I give it five stars, but now, I can’t say. I visited this facility

5 5 1

mccullwg 2015-11-24 We ended up choosing Pacifica Senior Living Green Valley for my father-in-law. The facility is clean, and it's not obvious that it is a senior living facility when you walk into the lobby. The administrative folks that we talked to were professional and upfront about their level of care and the various protocols that they would do instead of letting you know after. The care staff has been very active and seem to have a good hiring process in finding people that genuinely care. The price point is a little more expensive than the other options that we looked at, but at least we know that she is getting the care and not being overly medicated. It's nice that we can come and visit any time during the day or night. Overall, it's a very good place, but more activities, or at least a better individualized care plan, could actually be beneficial. In terms of managing his mental health and his Alzheimer's, it seems adequate. I visited this facility

5 4 1

Caring111484450 2015-07-31 My mother-in-law was at Pacifica. It was average. The staff didn't seem to interact that much with the residents there, and the people didn't seem that happy. However, the facility was clean, and it was really nice and pretty. I am a friend or relative of a resident

5 3 1

George67738350 2015-07-03 I am currently living in Pacifica Senior Living Green Valley. They have really good staff. The food is excellent. It is different from any other place I have ever been to. They have everything. Security is good. I am happy here. The people who run the place are excellent. I have no complaints. I am/was a resident of this facility

5 5 1

Caring109301350 2015-06-27 We did put mom at Pacifica Senior Living for one week, and everything was great; they were very friendly and nice when we were there. I asked my mother how they were when we weren’t there, if there was any difference in how she was treated when we were there versus when we weren’t. and my mother said yeah there is a difference when the family is there versus when they are not. Overall, I think it was a really nice facility. The room was very comfortable and nice. We put our own showerhead in there -- one of those expanding showerheads -- but other than that everything was really good. They have puzzles in her living room area or dining area, they had games, they had a beauty salon there, and they had bingo. The dining area setup was really nice. Each large unit probably had 8 or 10 units, and each section had its own kitchen and dining area where they prepare their food. Most of the family is on that side of town, so that was pretty nice. Overall cleanliness was very good and well-maintained. The only thing I think my mother did not like or had a bad experience was the first time they were going to bathe her; they put cold water all of her, and I did notice that when they pressed their little assistance button to call on the attendant, they are slow to respond to get there, probably because they are limited with staff, and they may be busy in other units. And I think that would help if they would be a little quicker. I visited this facility

5 4 1

Linda105611450 2015-04-27 My dad is at Pacifica Senior Living, and everything is good. The place is immaculate. They just finished renovating a bunch of their cottages, and they are furnished beautifully. It is not an overly large place, but there are benches outside as a little feeding area. The staff is wonderful and very caring. He got very good care. They do a lot of nice activities for the seniors that are there. They do bingo, and people come in and do little concerts. It is nice; it really is. The food is not great, but not bad. They allow families to bring in food. They are very accommodating. I visited this facility

5 5 1

Caring105152550 2015-04-20 My mother stayed in Pacifica, and it was a great community. The people were very nice. The rooms were nice. The kitchen was fine, and the food was OK. I visited this facility

5 4 1

Kathryn11 2015-01-07 Everything is wonderful in Pacifica -- the cleanliness, the way the people are happy living there, the food, and entertainment director. I would put this on top of the list. I visited this facility

5 5 1

Jill18 2014-11-25 I went to the Cottages, but I wouldn't recommend that to anybody. I just wasn't impressed. When we went into a memory care unit, I felt like they weren't really looking after the people. There was one lady in the laundry facility and one in the kitchen area, and I thought to myself "Hmm what if somebody over here was falling down on the floor or something?" There was something there that didn't rub me right. It didn't seem very clean. I saw an activity board, but when we were there, they were not doing any activities when I thought they should have been in the middle of one. I didn't care for them at all. The rooms seemed very spacious, but most people were sharing rooms. I felt like the upkeep wasn't as thorough as some of the other places. I wouldn't place my parent there. I visited this facility

5 2 1

LovelyLady16 2014-07-22 I visited Pacifica Senior Living. I really liked it. The apartments were good-sized. I had a meal there; it was very nice. The staff was very nice. I like the facility; it was clean. The pricing was good, too. The dining room was clean and well-maintained. It did have a nice-sized driveway. One of the units they had was 3-bedroom unit, which was very nice, very available. I visited this facility

5 5 1

LD2 2014-07-21 I chose the Cottages of Green Valley for my mother. The room is small, but it is adequate. She has a bay window, which adds a little more space. She has a little refrigerator in the room that she can use. It is a little more expensive, but it is worth it to her. She likes breakfast. The portion size is not what she is used to eating, but it is good enough, and they have snacks. They have outings, and they have a lot of events at the facility. She has some assistance, and so far so good. She likes it because it is more homey. They have gardens and the staff is very friendly. I visited this facility

5 5 1

Andrea15 2014-02-28 My mother has been at Cottages for a month and a half now. The place is very clean and very nice. They have individual cottages. It's not like institution at all. It's more personable. What I like best is the way it's all set up. Everybody seems nice there. My mom has her own studio apartment and it's very nice. It's very beautiful. I have seen the food and it looks like it would be good. They have a lot of different outings in the city. They also have bingo, music, and all kinds of activities. I am a friend or relative of a resident

5 4 1

dewey'sgirl 2013-12-31 Very nice facility, but the people are amazing. Very caring and helpful. You can trust your loved one to these people. I visited this facility

5 5 1

Caring73713850 2013-11-30 Pacifica Senior Living is really nice. The place was expensive and besides, it's far away. The people working there are very nice and very professional. It was decent and everything was so clean. They have music, movement, puzzles, bridge, newspaper discussion and beauty makeover. I visited this facility

5 5 1

DavidQ 2013-11-26 Extremely high staff turnover, staff are paid minimum wage and are only there until something better comes along. Not so clean in the rooms. All marketing to get you in, visit several times at different times to see what really goes on! I visited this facility

5 1 1

Julie21 2013-10-20 I liked The Cottages a lot. It's just I didn't like the room layout and the shared rooms were not as private. I felt that the administrator was very warm and very caring. I thought their attitude was very nice. They had a ton of activities. They had a pastry chef and he had made rugelach and they were absolutely amazing. I have a friend who has her mom there and she just loves it. I visited this facility

5 4 1

Daniel 2021-08-22 Pacifica Senior Living Green Valley was the best value suited for my friend. She is in Transitional Memory Care. The activities they have included entertainment, field trips, daily movies, and sorts of things. With her, even some of the things that could be considered kind of rehab or therapy are included. I am a friend or relative of a current/past resident

5 5 1

ASimerda 2021-05-12 Locating a safe, clean and compassionate place for a loved one diagnosed with Dementia is never easy. A family member recently needed immediate placement in a memory care facility. We toured several places in the Henderson/Boulder City area and chose Pacifica Senior Living Green Valley. We are SO GLAD we did!!! The staff there is amazing - especially Sharon, she has gone above and beyond to ensure a smooth transition. From the moment we met her we knew this was the place we would choose. :-) She and Ann moved furniture into the room and decorated it to give it a familiar just like home feel. We live out of state so updates via email, text and phone calls are critical and Sharon has been awesome to communicate with us. Sharon you are a true GEM and Pacifica is lucky to have you there to advocate for their residents. The Chef even prepared a favorite meal for our loved one so she would feel at home on the first night! Pacifica is a Class Act and I would highly recommend! I am a friend or relative of a current/past resident

5 5 1

CGainsfrd 2018-10-10 Major Changes for the Better have come since the New Staff replaced the Previous Staff... These changes were NEEDED & have now turned Pacifica back into the Quality place it was 2 1/2 years ago when I first brought Mom here. Two Thumbs Up to the New Staff... I am a friend or relative of a current/past resident

5 5 1

2620 Robindale Road, Henderson, NV 89074

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Reviews of Pacifica Senior Living Green Valley

35 Reviews Write a review

Food

(6 Reviews)

Staff

(8 Reviews)

Facility

(9 Reviews)

Activities

(5 Reviews)

Value

(5 Reviews)

Assisted Living Reviews for Pacifica Senior Living Green Valley

November 03, 2021

By Angela

I visited this facility

Pacifica Senior Living Green Valley is an older establishment, but it was very nice, and everybody was extremely friendly there. The only difference with them compared to other places is that there are separate cottages. So, if you want to get to the dining room, you have to go outside to travel, and if you want to get to the other areas, you have to go outside. That's the only thing I didn't really like too much about it, because I don't want my dad to do that if the weather's bad or something, and he has to go from one side to the other. You won't be able to get to that side if it's pouring rain for example. What I like, and what I thought was really cute about this place, is that he can have his own little cottage. They only have up to nine to 12 rooms, so there wouldn't be a huge amount of people. I thought that was really cute. They've got their little dining room in their cottage. So they would go to eat their little breakfast in their area, and then if they wanted to go out to the bigger dining area or the activity center, that's in the middle of all the other cottages; they have to walk up to that area. The staff was friendly and it was clean. It's older, so you see a little bit of that attached to it, but as for staff and friendliness, that was great, and the food looked decent. They had different stuff and there's variety, although it wasn't as much as the other place I toured, and the quality probably was a little bit less, but it's still a very decent place.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Green Valley. Thank you again, we hope that you have a wonderful day.

September 01, 2021

By ReviewerRD#081321v

I visited this facility

We went to Pacifica Senior Living Green Valley. They are cottages. All rooms are studios, and there are no kitchenettes. There are 12 rooms to a cottage, so you have to leave your cottage to do any of the activities in the hall. I did not see any of those automatic door openers that you push. We had to go up steps to get into the main lobby for our appointment because some truck was parked in the handicapped lane, so mom decided pretty much within 30 minutes that she didn't want to see any more and that it wasn't for her. Each cottage has its own separate staff, so there's always somebody there. It's like its own apartment building with 12 apartments. There are only two rooms. There's one that they call Rose Hall that you have to go outside to get to, and the club room does everything. They bring exercise equipment in, and they have entertainment. Those two rooms were all of what they had for amenities. It was clean.

Provider Response

Reviewerrd#081321v, we truly appreciate your honest feedback.

February 12, 2021

By Diane

I visited this facility

I visited Pacifica Senior Living Green Valley and I think I'm gonna go with them. The other places were very helpful, but some of them I learned virtually weren't a fit because they couldn't keep my parents together, or the price was just kind of too high. There was another one that was really good, but Pacifica Senior Living Green Valley is a little bit better fit for my parents. Our overall experience was really good and they're very helpful. I like the openness of the cottages, and the rooms were nice and felt spacious. The location was good, and it just had a good feeling. It's open and bright, it looked good.

Provider Response

Thank you for taking the time to share your review, your opinion is very important to us. Did you know we have a Facebook page with pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we hope to see you at one of our upcoming activities!

April 07, 2020

By CCares

I am a friend or relative of a current/past resident

My mother resides at Pacifica Green Valley having moved from another state. The cottage arrangement has been incredible for her care and well being. My mother enjoys the daily activities and the numerous opportunities for socialization during meals, in the cottage living room, in Rose Hall, and with the daily interaction of care givers who know her routine and interests. As a family member, my husband and I love interacting with cottage residents and care givers. We feel like part of a family. It is so reassuring knowing that mother's care is genuine, friendly and at the same time professional. Everyone at Pacifica Green Valley is willing and ready to help if you have any question or concern. I am kept fully informed of my mother's care and needs. You truly feel that your loved one is being cared for by a special TEAM of staff at all levels from the management, activities staff, dining staff, care givers, medtechs, reception area staff, maintenance and housekeeping. So glad to be a part of the Pacifica Green Valley Family!!

Provider Response

We love to see reviews like yours and thank you for sharing! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 15, 2019

By Alleyrat

I am a friend or relative of a current/past resident

A warm and loving home.

Provider Response

Hi, thank you very much for sharing~ We agree with you!

August 08, 2019

By Paulette

I visited this facility

This is a nice facility with several little cottages. I think maybe 12 rooms to a cottage. Tenants ate in the cottage not in a big dining room. Wasn't what we were looking for.

Provider Response

Thank you for your review. We value our residents and families and appreciating you sharing your comments. We hope that you find the community that best fits your needs and that you are happy in the community you choose. We thank you for your consideration and if you have any questions in the future please feel free to reach out. We are here to help!

January 01, 2019

By Ernest

I visited this facility

Pacifica Senior Living Green Valley appeared to be very nice. Rather than one building, they were spread out into several different cottages. To enter the place, you have to go through the main entrance, out the back door of the main entrance building, over to whichever cottage you would be in, and then into a second door to the common living area and then another door into the individual bedrooms. None of these doors were equipped with handicap access and that was a turn off. The place looked very nice and clean. The only drawback was there were just too many doors that don't automatically open. The person who toured us was very knowledgeable.

Provider Response

Ernest, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

December 08, 2017

By Katie H.

I visited this facility

This is a beautiful property! I love the cottage layout. Each cottage has a very intimate and cozy home-like feel. The residents all seemed very happy. The caretakers were very welcoming and introduced themselves. I would comfortable moving my grandmother here. This is definitely one of my family's top choices.

Provider Response

Thank you for your positive review! We are very proud of our community and the level of care we provide! We have a great staff and genuinely care for all our residents, and it shows. Please feel free to reach out at any time to us at any time with any and all questions and concerns.

November 08, 2017

By April S.

I am a friend or relative of a current/past resident

The assisted living studio that is advertised at $2495 was charged $3848 and a refund was denied. The bathroom was dirty. Some of the food served was not at a safe temperature. There was not always someone there at night.

Provider Response

We would like to discuss your review, would you please contact us at your earliest convenience? Please reach out to us directly at (702) 472-8833 when you have a chance. Thank you, and we look forward to hearing from you.

March 26, 2017

By karen f

I visited this facility

Called Friday early afternoon to see if we could set up a tour and spoke to Melissa who conducts the tours. She said she could not see us on Friday since she was moving someone in. We inquired if we could come tomorrow around 1:30pm she said she would see us then. Arrived on Saturday to be told Melissa is off on Saturdays. We then inquired if anyone could give us a tour and were curtly told no. Ok. Thank you for inconveniencing us and showing us what attention to detail and care you would have provided. The kicker was as we were driving off they have a sign in front stating "Tour Today". Made our decision so easy. No thank you Pacifica Green Valley.

Provider Response

Hi Karen, The staff at Pacifica Senior Living Green Valley take our reviews very seriously and we are sorry that you had a negative experience. We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (702) 472-8833.

January 19, 2017

By Diana453751

I am a friend or relative of a current/past resident

My mom has been in Pacifica for almost a week, and I'm very happy with them. They have a small setting of self-contained cottages with 12 units in each. They have their own living room, common room, and studio. It has a community/family atmosphere, where they eat all their meals together. The caregivers are absolutely wonderful and check on her all the time. They have a lot of activities that are keeping her involved.

Provider Response

Thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again. Please feel free to contact with any and all questions, (702) 472-8833.

December 31, 2016

By Clemmotech

I am a friend or relative of a current/past resident

Highly recommended. Great staff, friendly attentive caregivers, clean. The Executive Director, Trudy is the best. The Community Relations Director, Melissa helped us through the entire process. Her and Trudy went out of their way to make sure that our father and our family had an easy transition.

Provider Response

Clemmotech, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.

November 23, 2016

By anonymous643183

I visited this facility

Pacifica was OK, and she seemed to like it. The dining was a small area in a small setting, and it was set up a little differently. It was clean, some of the people who worked there were nice, and some were not too nice.

Provider Response

We appreciate you taking the time to share your experience, thank you. The staff at Pacifica Senior Living Green Valley take our reviews very seriously. We strive for 5 star reviews and we'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director at (702) 472-8833.

August 23, 2016

By Visitor276048

I visited this facility

Pacifica Senior Living was very nice. The nurses don’t handle more than six patients and don’t let the patients stay in bed all day long. There’s lot of activities that get the patients or residents involved. The staff and the people seemed to be very friendly. They had gardens and a place to walk. They had many buildings with one floor, which we liked. For people who don’t have a drinking problem, they have a happy hour. We liked everything that we saw and heard. It was nice and wasn’t ridiculously expensive.

Provider Response

Visitor276048, thank you for leaving this detailed review about your experience with our community, we appreciate it. We look forward to seeing you again.

August 22, 2016

By Carol881310

I visited this facility

Pacifica Senior Living Green Valley was very good. The rooms were good. You didn't have to bring furniture. The residents who were living there already were very standoffish. They weren't friendly to anybody. That was a turnoff for me. The food was very good. They had their own chef, and they had a varied menu, but the people in the dining room would look at you and turn away. They wouldn't even say hello, and I thought that was really strange. They had a hairdresser on-site, and that was good. They had nurses who would come around and check on you as needed. The staff wasn't very friendly, either. I believe the people there were getting that behavior from the staff. They just acted like they didn't want you there.

Provider Response

Thank you for leaving this detailed review about your experience with our community, we appreciate it. We are sorry that you did not feel welcomed and that you thought we didn't want you here. That could not be further from the truth! We would like to invite you back at your convenience for a free tour, we are happy to have you visit at any time! We look forward to speaking with you. 702.997.0250

January 16, 2016

By Visitor115747750

I visited this facility

Pacifica Senior Living was fabulous and homey. The rooms were very nice, and the staff was awesome. The dining room was wonderful. The community was setup with little houses with 10 people living in each, with their own staffing and an outside garden where people could walk around.

December 29, 2015

By PN

I visited this facility

When we first put my mother at Pacifica Green Valley, the place had a different name, and I loved the staff who were there before. When Pacifica bought them, I didn’t think the same care was there anymore. They were OK, but it wasn’t as good. The rooms were OK, adequate. I’d been there a couple of times, and the food was not bad. They had bingo, went shopping, and had people come and play the piano. Before, the employees seemed to really care, and they were very helpful. When Pacifica took over, the new place just didn’t seem as happy. I ended up getting my mom out of there. They did a lot of new construction, and the new kitchen was very nice, but my main concern was the staff. I just felt like the people weren’t happy, and the quality had gone down. I used to love it, so I give it five stars, but now, I can’t say.

Provider Response

Thank you very much for taking the time to leave us your feedback.

November 24, 2015

By mccullwg

I visited this facility

We ended up choosing Pacifica Senior Living Green Valley for my father-in-law. The facility is clean, and it's not obvious that it is a senior living facility when you walk into the lobby. The administrative folks that we talked to were professional and upfront about their level of care and the various protocols that they would do instead of letting you know after. The care staff has been very active and seem to have a good hiring process in finding people that genuinely care. The price point is a little more expensive than the other options that we looked at, but at least we know that she is getting the care and not being overly medicated. It's nice that we can come and visit any time during the day or night. Overall, it's a very good place, but more activities, or at least a better individualized care plan, could actually be beneficial. In terms of managing his mental health and his Alzheimer's, it seems adequate.

Provider Response

Thank you for your review.

July 31, 2015

By Caring111484450

I am a friend or relative of a resident

My mother-in-law was at Pacifica. It was average. The staff didn't seem to interact that much with the residents there, and the people didn't seem that happy. However, the facility was clean, and it was really nice and pretty.

Provider Response

We are sorry to see that you are not completely satisfied with our level of service and we wanted you to know that we care and are working hard to provide exceptional care to our residents. We take pride in our communities and employees, would you please call our office so we can remedy the situation. We look forward to hearing from you.

July 03, 2015

By George67738350

I am/was a resident of this facility

I am currently living in Pacifica Senior Living Green Valley. They have really good staff. The food is excellent. It is different from any other place I have ever been to. They have everything. Security is good. I am happy here. The people who run the place are excellent. I have no complaints.

Provider Response

Thank you for leaving this detailed review about your experience with our community.

June 27, 2015

By Caring109301350

I visited this facility

We did put mom at Pacifica Senior Living for one week, and everything was great; they were very friendly and nice when we were there. I asked my mother how they were when we weren’t there, if there was any difference in how she was treated when we were there versus when we weren’t. and my mother said yeah there is a difference when the family is there versus when they are not. Overall, I think it was a really nice facility. The room was very comfortable and nice. We put our own showerhead in there -- one of those expanding showerheads -- but other than that everything was really good. They have puzzles in her living room area or dining area, they had games, they had a beauty salon there, and they had bingo. The dining area setup was really nice. Each large unit probably had 8 or 10 units, and each section had its own kitchen and dining area where they prepare their food. Most of the family is on that side of town, so that was pretty nice. Overall cleanliness was very good and well-maintained. The only thing I think my mother did not like or had a bad experience was the first time they were going to bathe her; they put cold water all of her, and I did notice that when they pressed their little assistance button to call on the attendant, they are slow to respond to get there, probably because they are limited with staff, and they may be busy in other units. And I think that would help if they would be a little quicker.

Provider Response

Caring109301350, your wonderful feedback and rating mean a lot to us.

April 27, 2015

By Linda105611450

I visited this facility

My dad is at Pacifica Senior Living, and everything is good. The place is immaculate. They just finished renovating a bunch of their cottages, and they are furnished beautifully. It is not an overly large place, but there are benches outside as a little feeding area. The staff is wonderful and very caring. He got very good care. They do a lot of nice activities for the seniors that are there. They do bingo, and people come in and do little concerts. It is nice; it really is. The food is not great, but not bad. They allow families to bring in food. They are very accommodating.

Provider Response

Thank you very much, we hope you have a wonderful day!

April 20, 2015

By Caring105152550

I visited this facility

My mother stayed in Pacifica, and it was a great community. The people were very nice. The rooms were nice. The kitchen was fine, and the food was OK.

Provider Response

Caring105152550, thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Green Valley!

January 07, 2015

By Kathryn11

I visited this facility

Everything is wonderful in Pacifica -- the cleanliness, the way the people are happy living there, the food, and entertainment director. I would put this on top of the list.

Provider Response

Kathryn11, your wonderful feedback and rating mean a lot to us.

November 25, 2014

By Jill18

I visited this facility

I went to the Cottages, but I wouldn't recommend that to anybody. I just wasn't impressed. When we went into a memory care unit, I felt like they weren't really looking after the people. There was one lady in the laundry facility and one in the kitchen area, and I thought to myself "Hmm what if somebody over here was falling down on the floor or something?" There was something there that didn't rub me right. It didn't seem very clean. I saw an activity board, but when we were there, they were not doing any activities when I thought they should have been in the middle of one. I didn't care for them at all. The rooms seemed very spacious, but most people were sharing rooms. I felt like the upkeep wasn't as thorough as some of the other places. I wouldn't place my parent there.

Provider Response

Hi Jill18, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

July 22, 2014

By LovelyLady16

I visited this facility

I visited Pacifica Senior Living. I really liked it. The apartments were good-sized. I had a meal there; it was very nice. The staff was very nice. I like the facility; it was clean. The pricing was good, too. The dining room was clean and well-maintained. It did have a nice-sized driveway. One of the units they had was 3-bedroom unit, which was very nice, very available.

Provider Response

Thank you for your review.

July 21, 2014

By LD2

I visited this facility

I chose the Cottages of Green Valley for my mother. The room is small, but it is adequate. She has a bay window, which adds a little more space. She has a little refrigerator in the room that she can use. It is a little more expensive, but it is worth it to her. She likes breakfast. The portion size is not what she is used to eating, but it is good enough, and they have snacks. They have outings, and they have a lot of events at the facility. She has some assistance, and so far so good. She likes it because it is more homey. They have gardens and the staff is very friendly.

Provider Response

Thank you for your review.

February 28, 2014

By Andrea15

I am a friend or relative of a resident

My mother has been at Cottages for a month and a half now. The place is very clean and very nice. They have individual cottages. It's not like institution at all. It's more personable. What I like best is the way it's all set up. Everybody seems nice there. My mom has her own studio apartment and it's very nice. It's very beautiful. I have seen the food and it looks like it would be good. They have a lot of different outings in the city. They also have bingo, music, and all kinds of activities.

Provider Response

Andrea15, thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Green Valley!

December 31, 2013

By dewey'sgirl

I visited this facility

Very nice facility, but the people are amazing. Very caring and helpful. You can trust your loved one to these people.

Provider Response

Thank you for your review.

November 30, 2013

By Caring73713850

I visited this facility

Pacifica Senior Living is really nice. The place was expensive and besides, it's far away. The people working there are very nice and very professional. It was decent and everything was so clean. They have music, movement, puzzles, bridge, newspaper discussion and beauty makeover.

Provider Response

Thank you for your review.

November 26, 2013

By DavidQ

I visited this facility

Extremely high staff turnover, staff are paid minimum wage and are only there until something better comes along. Not so clean in the rooms. All marketing to get you in, visit several times at different times to see what really goes on!

Provider Response

Hi Davidq, we regret to hear that you are displeased with your recent experience with us.

October 20, 2013

By Julie21

I visited this facility

I liked The Cottages a lot. It's just I didn't like the room layout and the shared rooms were not as private. I felt that the administrator was very warm and very caring. I thought their attitude was very nice. They had a ton of activities. They had a pastry chef and he had made rugelach and they were absolutely amazing. I have a friend who has her mom there and she just loves it.

Provider Response

Julie21, thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Green Valley!

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Memory Care Reviews for Pacifica Senior Living Green Valley

August 22, 2021

By Daniel

I am a friend or relative of a current/past resident

Pacifica Senior Living Green Valley was the best value suited for my friend. She is in Transitional Memory Care. The activities they have included entertainment, field trips, daily movies, and sorts of things. With her, even some of the things that could be considered kind of rehab or therapy are included.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Green Valley. Thank you again, we hope you have a wonderful day!

May 12, 2021

By ASimerda

I am a friend or relative of a current/past resident

Locating a safe, clean and compassionate place for a loved one diagnosed with Dementia is never easy. A family member recently needed immediate placement in a memory care facility. We toured several places in the Henderson/Boulder City area and chose Pacifica Senior Living Green Valley. We are SO GLAD we did!!! The staff there is amazing - especially Sharon, she has gone above and beyond to ensure a smooth transition. From the moment we met her we knew this was the place we would choose. :-) She and Ann moved furniture into the room and decorated it to give it a familiar just like home feel. We live out of state so updates via email, text and phone calls are critical and Sharon has been awesome to communicate with us. Sharon you are a true GEM and Pacifica is lucky to have you there to advocate for their residents. The Chef even prepared a favorite meal for our loved one so she would feel at home on the first night! Pacifica is a Class Act and I would highly recommend!

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Green Valley. Thank you again, we hope that you have a wonderful day.

October 10, 2018

By CGainsfrd

I am a friend or relative of a current/past resident

Major Changes for the Better have come since the New Staff replaced the Previous Staff... These changes were NEEDED & have now turned Pacifica back into the Quality place it was 2 1/2 years ago when I first brought Mom here. Two Thumbs Up to the New Staff...

Provider Response

Thank you for your positive review. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Green Valley. We appreciate you taking the time to leave us a review and hope you have a wonderful day!

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Questions about Pacifica Senior Living Green Valley

What ongoing training does the staff receive in dementia care?

they receive 8 hours of Alzheimer’s and Dementia training annually.

Describe the overall population of assisted living residents at Pacifica Senior Living Green Valley. What is their average age? What are their favorite things to do?

Our residents ages range from 54-100. Our smaller 'cottage' setting allows us to place residents with similar interests, age and abilities in the same cottage to increase the social interaction for all of our residents.

What programs or activities does Pacifica Senior Living Green Valley offer to enrich residents' well-being?

We offer daily activities to pique the interest of all our residents. We have daily exercise, walking club, community outings, live entertainment, socials and happy hour every week.

What places are near Pacifica Senior Living Green Valley or within walking distance for assisted living residents to enjoy?

Our community is nestled in a safe and quiet residential area. There is a wide variety of shopping within a couple of miles of our community and we can offer transportation for our residents to those areas.

What transportation services does Pacifica Senior Living Green Valley offer to assisted living residents?

We have transportation to doctor appointments, shopping and other outings.

What makes the chef or dining program at Pacifica Senior Living Green Valley exceptional? What kind of menu can assisted living residents expect?

Our chef has over 35 years experience as an Executive Chef. Chef Robert gets to know all our residents likes and dislikes and tailors the menus to our residents. All of our menus are also reviewed by 2 separate nutritionists to ensure they are of the highest quality and nutritional value.

What safety features or security measures does Pacifica Senior Living Green Valley offer to assisted living residents?

Our community is completely secure. We also have lifeline pendants that all of our residents wear and we do 2 hour checks on all residents. The smaller, intimate cottage setting also allows for a safe, secure environment for all our residents.

How does Pacifica Senior Living Green Valley keep residents' families informed about their loved ones?

We have quarterly family meetings in each of our cottages. This allows the families to interact and get to know each other as well as all the staff that their loved one interacts with. The resident care director, memory care director and executive director also keep in close contact with all our families whenever there are changes or questions that arise.

What is the care staff-to-resident ratio at Pacifica Senior Living Green Valley during daytime and nighttime hours?

Our assisted living cottages have a 12:1 resident to staff ratio at all times and our memory care and transitional memory care have a maximum of 6:1 resident to staff ratio during the day and 12:1 overnight.

If Pacifica Senior Living Green Valley accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Our community has a very large outdoor courtyard space, there is a beautiful walking path that residents and their pets can enjoy while still being in the safety of our community.

What ongoing senior care training does the staff receive?

All staff members have annual Alzheimer's training and we ensure all state required trainings are current. We also offer a monthly in-service presented by one of our community partners that all care staff must attend.

How many staffers are on duty in the daytime and overnight?

During the daytime there is 1 caregiver to every 6 resident. During sleeping hours there is 1 caregiver to every 12 residents. There are always 2 med techs on duty.

What safety features or security measures does Pacifica Senior Living Green Valley provide to protect residents who wander?

We offer secured cottages with beautiful outdoor courtyards so our residents have the ability to still go outside while still being in a secure environment.

What programs or activities does Pacifica Senior Living Green Valley offer to keep residents engaged? How does the staff engage residents' long-term memories?

Our legacies program is a Montessori based program. Every day we strive to include a physical activity, a reminiscent activity, a social engagement, a Cognitive/visual/spatial activity, an art/music activity, a life skill activity and an outdoor activity.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our resident services director assesses all resident care levels every 6 months.

What techniques does Pacifica Senior Living Green Valley use to support memory care residents during mealtimes?

Through encouragement and keeping favorites on hand just in case!

How does Pacifica Senior Living Green Valley keep residents' families informed about their loved ones' health?

Through communication as conditions change and during semi-annual assessment updates

Describe the neighborhood around Pacifica Senior Living Green Valley. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are in a residential area close to doctors, shopping, dining, and religious services.

Is Pacifica Senior Living Green Valley affiliated with a hospital if more care is needed?

No but we are familiar with all hospitals in the area

Costs for Pacifica Senior Living Green Valley

Cost of Assisted Living

Starting Price

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Cost of Memory Care

Starting Price

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Services and Amenities of Pacifica Senior Living Green Valley

Costs

Rent Plus Care Fees
Assisted Living Starting At: $3000/month
Memory Care Starting At: $3200/month

Room and housing options

1-bedroom apartments
Companion Suites: No
Studio Apartments
Detached Homes

Dining options

In Room Kitchenette
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Garden And Patio
Resident Parking

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Nurse On Staff: Yes
Pharma

Activities

Offsite Activities
Religious Services

Languages

English

General

Resident Capacity: 88
Minimum Age: None
Pets: Yes

Licenses

State Licenses: NVS3543AGZ

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About Pacifica Senior Living Green Valley

pacificagreenvalley.com

Welcome Home to Pacifica Green Valley, an outstanding senior living community in Henderson, NV. Finding the right place at the right time is so important. We're here to help, with Heartland Assisted Living and our Legacies memory care neighborhoods. Come see for yourself what sets us apart. Our design is unique - charming, single story cottages with private apartments in a garden setting. Whether it's socialization or assistance with daily activities, we appeal to many people and their families. Pacifica Green Valley is an easy place to get around and get to know others. Couples and individuals find much more than a place to live, they find assistance and support so that they may continue to hold on to their independence.

Residents of Pacifica Green Valley enjoy:

Bright apartments in a home-like setting
A charming, gated community with a single-story, cottage-style design
Scheduled transportation to medical appointments, shopping and outings
Experienced staff members available 24 hours a day
An emergency call system
A hair salon and barbershop on site
A pet-friendly community
Three delicious chef-prepared meals served daily
A full calendar of educational, social and cultural opportunities, plus entertainment
Housekeeping and personal laundry services (no additional charge)
Utilities included (except telephone)

Pacifica Senior Living Green Valley Henderson, NV

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Services and Amenities of Pacifica Senior Living Green Valley

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Dining options

Features

Cleaning services

Health services

Activities

Languages

General

Licenses

About Pacifica Senior Living Green Valley

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