Pacifica Senior Living Green Valley

Offers Assisted Living and Memory Care

28 Reviews
2620 Robindale Road, Henderson, NV 89074
Call (702) 979-7649
Pacifica Senior Living Green Valley (702) 979-7649

Reviews of Pacifica Senior Living Green Valley

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Assisted Living Reviews for Pacifica Senior Living Green Valley

August 23, 2016

By Visitor276048

I visited this facility

Pacifica Senior Living was very nice. The nurses don’t handle more than six patients and don’t let the patients stay in bed all day long. There’s lot of activities that get the patients or residents involved. The staff and the people seemed to be very friendly. They had gardens and a place to walk. They had many buildings with one floor, which we liked. For people who don’t have a drinking problem, they have a happy hour. We liked everything that we saw and heard. It was nice and wasn’t ridiculously expensive.
Provider Response

Visitor276048, thank you for leaving this detailed review about your experience with our community, we appreciate it. We look forward to seeing you again.

August 22, 2016

By Carol881310

I visited this facility

Pacifica Senior Living Green Valley was very good. The rooms were good. You didn't have to bring furniture. The residents who were living there already were very standoffish. They weren't friendly to anybody. That was a turnoff for me. The food was very good. They had their own chef, and they had a varied menu, but the people in the dining room would look at you and turn away. They wouldn't even say hello, and I thought that was really strange. They had a hairdresser on-site, and that was good. They had nurses who would come around and check on you as needed. The staff wasn't very friendly, either. I believe the people there were getting that behavior from the staff. They just acted like they didn't want you there.
Provider Response

Thank you for leaving this detailed review about your experience with our community, we appreciate it. We are sorry that you did not feel welcomed and that you thought we didn't want you here. That could not be further from the truth! We would like to invite you back at your convenience for a free tour, we are happy to have you visit at any time! We look forward to speaking with you. 702.997.0250

January 16, 2016

By Visitor115747750

I visited this facility

Pacifica Senior Living was fabulous and homey. The rooms were very nice, and the staff was awesome. The dining room was wonderful. The community was setup with little houses with 10 people living in each, with their own staffing and an outside garden where people could walk around.

December 29, 2015


I visited this facility

When we first put my mother at Pacifica Green Valley, the place had a different name, and I loved the staff who were there before. When Pacifica bought them, I didn’t think the same care was there anymore. They were OK, but it wasn’t as good. The rooms were OK, adequate. I’d been there a couple of times, and the food was not bad. They had bingo, went shopping, and had people come and play the piano. Before, the employees seemed to really care, and they were very helpful. When Pacifica took over, the new place just didn’t seem as happy. I ended up getting my mom out of there. They did a lot of new construction, and the new kitchen was very nice, but my main concern was the staff. I just felt like the people weren’t happy, and the quality had gone down. I used to love it, so I give it five stars, but now, I can’t say.
Provider Response
Thank you very much for taking the time to leave us your feedback.

November 24, 2015

By mccullwg

I visited this facility

We ended up choosing Pacifica Senior Living Green Valley for my father-in-law. The facility is clean, and it's not obvious that it is a senior living facility when you walk into the lobby. The administrative folks that we talked to were professional and upfront about their level of care and the various protocols that they would do instead of letting you know after. The care staff has been very active and seem to have a good hiring process in finding people that genuinely care. The price point is a little more expensive than the other options that we looked at, but at least we know that she is getting the care and not being overly medicated. It's nice that we can come and visit any time during the day or night. Overall, it's a very good place, but more activities, or at least a better individualized care plan, could actually be beneficial. In terms of managing his mental health and his Alzheimer's, it seems adequate.
Provider Response
Thank you for your review.

July 31, 2015

By Caring111484450

I am a friend or relative of a resident

My mother-in-law was at Pacifica. It was average. The staff didn't seem to interact that much with the residents there, and the people didn't seem that happy. However, the facility was clean, and it was really nice and pretty.
Provider Response

We are sorry to see that you are not completely satisfied with our level of service and we wanted you to know that we care and are working hard to provide exceptional care to our residents. We take pride in our communities and employees, would you please call our office so we can remedy the situation. We look forward to hearing from you.

July 03, 2015

By George67738350

I am/was a resident of this facility

I am currently living in Pacifica Senior Living Green Valley. They have really good staff. The food is excellent. It is different from any other place I have ever been to. They have everything. Security is good. I am happy here. The people who run the place are excellent. I have no complaints.
Provider Response
Thank you for leaving this detailed review about your experience with our community.

June 27, 2015

By Caring109301350

I visited this facility

We did put mom at Pacifica Senior Living for one week, and everything was great; they were very friendly and nice when we were there. I asked my mother how they were when we weren’t there, if there was any difference in how she was treated when we were there versus when we weren’t. and my mother said yeah there is a difference when the family is there versus when they are not. Overall, I think it was a really nice facility. The room was very comfortable and nice. We put our own showerhead in there -- one of those expanding showerheads -- but other than that everything was really good. They have puzzles in her living room area or dining area, they had games, they had a beauty salon there, and they had bingo. The dining area setup was really nice. Each large unit probably had 8 or 10 units, and each section had its own kitchen and dining area where they prepare their food. Most of the family is on that side of town, so that was pretty nice. Overall cleanliness was very good and well-maintained. The only thing I think my mother did not like or had a bad experience was the first time they were going to bathe her; they put cold water all of her, and I did notice that when they pressed their little assistance button to call on the attendant, they are slow to respond to get there, probably because they are limited with staff, and they may be busy in other units. And I think that would help if they would be a little quicker.
Provider Response
Caring109301350, your wonderful feedback and rating mean a lot to us.

April 27, 2015

By Linda105611450

I visited this facility

My dad is at Pacifica Senior Living, and everything is good. The place is immaculate. They just finished renovating a bunch of their cottages, and they are furnished beautifully. It is not an overly large place, but there are benches outside as a little feeding area. The staff is wonderful and very caring. He got very good care. They do a lot of nice activities for the seniors that are there. They do bingo, and people come in and do little concerts. It is nice; it really is. The food is not great, but not bad. They allow families to bring in food. They are very accommodating.
Provider Response
Thank you very much, we hope you have a wonderful day!

April 20, 2015

By Caring105152550

I visited this facility

My mother stayed in Pacifica, and it was a great community. The people were very nice. The rooms were nice. The kitchen was fine, and the food was OK.
Provider Response
Caring105152550, thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Green Valley!

January 07, 2015

By Kathryn11

I visited this facility

Everything is wonderful in Pacifica -- the cleanliness, the way the people are happy living there, the food, and entertainment director. I would put this on top of the list.
Provider Response
Kathryn11, your wonderful feedback and rating mean a lot to us.

November 25, 2014

By Jill18

I visited this facility

I went to the Cottages, but I wouldn't recommend that to anybody. I just wasn't impressed. When we went into a memory care unit, I felt like they weren't really looking after the people. There was one lady in the laundry facility and one in the kitchen area, and I thought to myself "Hmm what if somebody over here was falling down on the floor or something?" There was something there that didn't rub me right. It didn't seem very clean. I saw an activity board, but when we were there, they were not doing any activities when I thought they should have been in the middle of one. I didn't care for them at all. The rooms seemed very spacious, but most people were sharing rooms. I felt like the upkeep wasn't as thorough as some of the other places. I wouldn't place my parent there.
Provider Response
Hi Jill18, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

July 22, 2014

By LovelyLady16

I visited this facility

I visited Pacifica Senior Living. I really liked it. The apartments were good-sized. I had a meal there; it was very nice. The staff was very nice. I like the facility; it was clean. The pricing was good, too. The dining room was clean and well-maintained. It did have a nice-sized driveway. One of the units they had was 3-bedroom unit, which was very nice, very available.
Provider Response
Thank you for your review.

July 21, 2014

By LD2

I visited this facility

I chose the Cottages of Green Valley for my mother. The room is small, but it is adequate. She has a bay window, which adds a little more space. She has a little refrigerator in the room that she can use. It is a little more expensive, but it is worth it to her. She likes breakfast. The portion size is not what she is used to eating, but it is good enough, and they have snacks. They have outings, and they have a lot of events at the facility. She has some assistance, and so far so good. She likes it because it is more homey. They have gardens and the staff is very friendly.
Provider Response
Thank you for your review.

February 28, 2014

By Andrea15

I am a friend or relative of a resident

My mother has been at Cottages for a month and a half now. The place is very clean and very nice. They have individual cottages. It's not like institution at all. It's more personable. What I like best is the way it's all set up. Everybody seems nice there. My mom has her own studio apartment and it's very nice. It's very beautiful. I have seen the food and it looks like it would be good. They have a lot of different outings in the city. They also have bingo, music, and all kinds of activities.

December 31, 2013

By dewey'sgirl

I visited this facility

Very nice facility, but the people are amazing. Very caring and helpful. You can trust your loved one to these people.
Provider Response
Thank you for your review.

November 30, 2013

By Caring73713850

I visited this facility

Pacifica Senior Living is really nice. The place was expensive and besides, it's far away. The people working there are very nice and very professional. It was decent and everything was so clean. They have music, movement, puzzles, bridge, newspaper discussion and beauty makeover.
Provider Response
Thank you for your review.

November 26, 2013

By DavidQ

I visited this facility

Extremely high staff turnover, staff are paid minimum wage and are only there until something better comes along. Not so clean in the rooms. All marketing to get you in, visit several times at different times to see what really goes on!
Provider Response
Hi Davidq, we regret to hear that you are displeased with your recent experience with us.

October 20, 2013

By Julie21

I visited this facility

I liked The Cottages a lot. It's just I didn't like the room layout and the shared rooms were not as private. I felt that the administrator was very warm and very caring. I thought their attitude was very nice. They had a ton of activities. They had a pastry chef and he had made rugelach and they were absolutely amazing. I have a friend who has her mom there and she just loves it.

August 19, 2012

By marilyn6

I am a friend or relative of a resident

My mother-in-law has been to The Cottages of Green Valley, but unfortunately she already passed away. She was with them for 6 weeks. I did visit her in The Cottages a couple of times. They have a very nice facility. The staff are all very good. I remember I saw one of the staff was taking care of her really well. She has her own room. The facility is very convenient to all especially with older people. They have a very nice staff and they were all on top of everything. They always keep in touch with us if there's problem. I would definitely recommend them to others.
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Memory Care Reviews for Pacifica Senior Living Green Valley

Questions about Pacifica Senior Living Green Valley

What ongoing training does the staff receive in dementia care?

they receive 8 hours of Alzheimer’s and Dementia training annually.

Describe the overall population of assisted living residents at Pacifica Senior Living Green Valley. What is their average age? What are their favorite things to do?

Our residents ages range from 54-100. Our smaller 'cottage' setting allows us to place residents with similar interests, age and abilities in the same cottage to increase the social interaction for all of our residents.

What programs or activities does Pacifica Senior Living Green Valley offer to enrich residents' well-being?

We offer daily activities to pique the interest of all our residents. We have daily exercise, walking club, community outings, live entertainment, socials and happy hour every week.

What places are near Pacifica Senior Living Green Valley or within walking distance for assisted living residents to enjoy?

Our community is nestled in a safe and quiet residential area. There is a wide variety of shopping within a couple of miles of our community and we can offer transportation for our residents to those areas.

What transportation services does Pacifica Senior Living Green Valley offer to assisted living residents?

We have transportation to doctor appointments, shopping and other outings.

What makes the chef or dining program at Pacifica Senior Living Green Valley exceptional? What kind of menu can assisted living residents expect?

Our chef has over 35 years experience as an Executive Chef. Chef Robert gets to know all our residents likes and dislikes and tailors the menus to our residents. All of our menus are also reviewed by 2 separate nutritionists to ensure they are of the highest quality and nutritional value.

What safety features or security measures does Pacifica Senior Living Green Valley offer to assisted living residents?

Our community is completely secure. We also have lifeline pendants that all of our residents wear and we do 2 hour checks on all residents. The smaller, intimate cottage setting also allows for a safe, secure environment for all our residents.

How does Pacifica Senior Living Green Valley keep residents' families informed about their loved ones?

We have quarterly family meetings in each of our cottages. This allows the families to interact and get to know each other as well as all the staff that their loved one interacts with. The resident care director, memory care director and executive director also keep in close contact with all our families whenever there are changes or questions that arise.

What is the care staff-to-resident ratio at Pacifica Senior Living Green Valley during daytime and nighttime hours?

Our assisted living cottages have a 12:1 resident to staff ratio at all times and our memory care and transitional memory care have a maximum of 6:1 resident to staff ratio during the day and 12:1 overnight.

If Pacifica Senior Living Green Valley accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Our community has a very large outdoor courtyard space, there is a beautiful walking path that residents and their pets can enjoy while still being in the safety of our community.

What ongoing senior care training does the staff receive?

All staff members have annual Alzheimer's training and we ensure all state required trainings are current. We also offer a monthly in-service presented by one of our community partners that all care staff must attend.

How many staffers are on duty in the daytime and overnight?

During the daytime there is 1 caregiver to every 6 resident. During sleeping hours there is 1 caregiver to every 12 residents. There are always 2 med techs on duty.

What safety features or security measures does Pacifica Senior Living Green Valley provide to protect residents who wander?

We offer secured cottages with beautiful outdoor courtyards so our residents have the ability to still go outside while still being in a secure environment.

What programs or activities does Pacifica Senior Living Green Valley offer to keep residents engaged? How does the staff engage residents' long-term memories?

Our legacies program is a Montessori based program. Every day we strive to include a physical activity, a reminiscent activity, a social engagement, a Cognitive/visual/spatial activity, an art/music activity, a life skill activity and an outdoor activity.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our resident services director assesses all resident care levels every 6 months.

What techniques does Pacifica Senior Living Green Valley use to support memory care residents during mealtimes?

Through encouragement and keeping favorites on hand just in case!

How does Pacifica Senior Living Green Valley keep residents' families informed about their loved ones' health?

Through communication as conditions change and during semi-annual assessment updates

Describe the neighborhood around Pacifica Senior Living Green Valley. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

We are in a residential area close to doctors, shopping, dining, and religious services.

Is Pacifica Senior Living Green Valley affiliated with a hospital if more care is needed?

No but we are familiar with all hospitals in the area

Costs for Pacifica Senior Living Green Valley

Cost of Assisted Living

$ 1,234

Starting Price

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Cost of Memory Care

$ 1,234

Starting Price

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Photos of Pacifica Senior Living Green Valley

Services and Amenities of Pacifica Senior Living Green Valley


  • Rent Plus Care Fees
  • Assisted Living Starting At: $2695/month
  • Memory Care Starting At: $2695/month

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Garden And Patio
  • Resident Parking

Health services

  • Pharma


  • Resident Capacity: 88
  • Minimum Age: None
  • Pets: Small Pets Allowed


  • State Licenses: NVS3543AGZ

About Pacifica Senior Living Green Valley

Welcome Home to Pacifica Green Valley, an outstanding senior living community in Henderson, NV. Finding the right place at the right time is so important. We're here to help, with Heartland Assisted Living and our Legacies memory care neighborhoods. Come see for yourself what sets us apart. Our design is unique - charming, single story cottages with private apartments in a garden setting. Whether it's socialization or assistance with daily activities, we appeal to many people and their families. Pacifica Green Valley is an easy place to get around and get to know others. Couples and individuals find much more than a place to live, they find assistance and support so that they may continue to hold on to their independence.

Residents of Pacifica Green Valley enjoy:

  • Bright apartments in a home-like setting
  • A charming, gated community with a single-story, cottage-style design
  • Scheduled transportation to medical appointments, shopping and outings
  • Experienced staff members available 24 hours a day
  • An emergency call system
  • A hair salon and barbershop on site
  • A pet-friendly community
  • Three delicious chef-prepared meals served daily
  • A full calendar of educational, social and cultural opportunities, plus entertainment
  • Housekeeping and personal laundry services (no additional charge)
  • Utilities included (except telephone)

Contact us today to schedule a visit and let us introduce you to our hidden jewel here in Henderson.

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Pacifica Senior Living Green Valley

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