The Kensington – Hastings

NotAFanAtAll

My mother was there for many years but current administration is very uncaring and unprofessional. There are some staff there that are very good, it’s the administration that is the problem in my experience. Issues? Where do I start? The lack of nurse presence, meds not given, med errors, falling with no call button because it had been taken from her, another fall with a pennant that did not work, infection that was ongoing for nearly a year, lack of supervision with weight loss all led to her being put on hospice. Then they kicked her out for being beyond their level of care. So cruel. In my opinion, I wouldn’t put your loved one there! I did move her out, she gained weight, got rid of the infection, and got off of hospice.

Provider Response

Brandon Z

Can't say enough good things about this place. My Dad is currently staying here. They take such good care and are always looking out for him. He says the food is fantastic! Very friendly staff that keep the residents busy with all kinds of activities they can participate in. Clean, safe facility. Thank you to all the staff. Brandon Zubrod

Ryan

My mom is currently residing on The Kensington memory care floor. They seem to do a real good job of keeping them busy and doing things. The structure of the place is good. They keep them clean and well-groomed, so I think they do a pretty good job of everything. The food seemed to be good and they seemed to be attentive to their needs. They seem to be very good and very helpful with everything, and make everyone feel comfortable.

Provider Response

Linda

I liked The Kensington – Hastings. It was a great community. We had an amazing lunch there and the staff was very nice. The facilities were delightful. It was very welcoming, homey, comfortable, and experienced. They seemed to know what I needed.

rebel13

My spouse has been on the memory unit for the past 4+ years. Her initial room tended to be too hot or too cold . However, her present room has been stable in temperature control. Staff have been caring, polite & compassionate. Dietary content has significantly improved over the 4 years. The present activities director is a jewel. One outstanding need is for a new, larger elevator.

Marilyn H.

My sister was at The Kensington for two weeks. It used to be one of Hasting's finest hotels at one time, and it was refurbished into an assisted living facility. It's absolutely gorgeous. The staff is wonderful. They couldn't do enough to help her get used to the facility, even introducing her to other ladies and groups. They were wonderful and did a lot to help. They have rooms for Medicaid as well as private pay. She had a very big, nice room, with a separate bathroom, and big windows. They had a very nice dining room. They had Bingo, crafts, "caring hands," and they had a bus that would take them around places. They had lots of activities.