Riverside Nursing & Rehabilitation Center

Where do I start... Getting to this place was a disaster. The transportation they sent broke down. My loved one was so agitated (he has dementia) that I feared he would have a meltdown before we ever arrived, which was supposed to by 6pm. We got there at 9pm. Actually getting into the door was another debacle (it is a secure facility) however there was NO staff nearby. Some random family let us in...which was scary. And to be frank the place looks like a horror movie set especially at night. It is a smelly, dumpy, old, nursing home with no money invested in keeping it up. By the time we got to his room, I was nearly ready to pass out from the mix of urine stench and smoke smell. A TON of the residents smoke and we had to walk by the smoking patio. My loved one was beyond upset. His nurses and CMAs were all kind people who really tried their best, that's why I gave this review 2 stars. I hope they all get better jobs elsewhere. The facility was constantly short staffed, one day I walked in and the licensed nurse on duty was working two halls! That said, I moved my loved one out because of the unexplained bruising and lying about it. I reported them to the state hotline. They claimed he arrived with the 3 massive purple bruises. Since I was there when they did the intake sheet and saw him naked, I know they lied and altered their documentation. Which means I could never trust the admins. (We think he fell out of bed and no one documented it.) In addition, when we did finally move him out they sent no paperwork and handed off to me a bag of medicines for him. Then made it difficult for his new facility to get copies of his records...and told me they sent copies with him when he left. WRONG since I traveled with him out and I know what left the building with him as I was carrying his stuff. Again, lying to CYA does not build trust with families. This place should be shut down by the state for the documentation issues alone. Clearly management is awful and what is worse is many of these residents are veterans of the military who deserve a better place to live. How the administration and owners can live with themselves is beyond comprehension.

This is the most disgusting rehabilitation center I’ve ever visited. The residents were dirty and the facility is old and deteriorating. Not to mention, the filth I saw on the bed side table (top and bottom) of the resident I visited. It was obvious it had not been cleaned in a very long time. She also had food on her face and gown. (She was in this state after her breakfast tray had been picked up) Secondly, there were small bags of trash on the floor of the room across the hall from the resident I visited that were just sitting there. The air quality was poor. The door of the resident’s room I visited was chipping. The roommate’s side had clothing on the floor. Everything was out of order. I am not a critical person so the fact that I'm submitting this review says a lot. I wish I could've taken all of the residents with me as I had the hardest time coping with the conditions while visiting-- it’s got to be horrible to live there. What makes it worse is some of the residents are veterans. There is no way they should have to live in such a deplorable place especially after sacrificing so much for our country. DO NOT bring your loved one here as it is a horrible, disgusting, place that needs to be shut down immediately. I give it - stars. God have mercy on the sweet souls who have to endure such conditions. I could say more, but I digress.

A family friend lived in the facility for almost 3 years during his decline with ALS, also known as Lou Gherig's disease. Our friend was immobile and confined to a recliner chair and was in his room 100% of the time. Some of the staff was consistently friendly, seemed competent, and took very good care of him. Others, especially the night crew, barely spoke English. Many appeared to be in school studying to be a CNA (Certified Nurse's Assistant). While the ones that barely spoke English were often kind and caring, I was always afraid the language barrier might impact the care he was receiving when it came to dispensing meds, etc. The facility is moderate/average. It is very loud, even with the doors closed. It is older and is starting to show its age. It is kept moderately clean. I would not recommend this place for my own mother but I had no say in this place for my friend.