Westgate Living Community

this is the worst place possible for your loved ones. T he c.n.a staff is wonderful they try hard to get help for our loved ones unfortunately they are not the ones who make the calls. They took horrible care of my grandmother. they did NOT react in a timely manner for her medical issues which resulted in her death. The worst possible death I could imagine extremely painful and vomiting on her own facies . SO PLEASE keep your loved ones safe!!!! do not put them in Westgate this will ensure they do not recover. From a very hurt granddaughter ….. I really hope this helps others I really do . I don't have time to just slander places . I fear for the safety of all our elderly family members so please please find another home for your loved ones Gogebic medical is a much better option or even the villa. and again the CNA staff tried to get help for her and unfortunately I'm not my passed grandmothers keeper so I'm not allowed to push for her health. they only keep up appearances for whos paying the bills apparently.

This facility was clean enough and attempted to involve the residents in activities regularly including having outside entertainment visit. Food was regularly served with some variation and nutritional balance. Upwards of three elderly people share a single room. These people often are in various stages of physical and mental conditions. It is hard to tell if the facility is understaffed or is apathetic. A resident who needed assistance to use the bathroom was left on the toilet for about an hour while repeatedly calling for help. When helped the staff was terse and rude. It is typical that residents lose their connection with reality as their mental capacity diminishes. One would expect that the nurses and staff would have experience and some training to handle the difficulties of the unusual and sometimes hurtful things that mentally disconnected elderly people can say. But, when a resident is in their mental decline and are scared and lashing out, some of the staff took comments too personally and were crying to the family of the elderly and asking for comfort when it should have been the other way around. The staff should be the experienced health providers that give comfort to the distraught elderly and family. In this regard the staff was very unprofessional.