The Best Memory Care Communities in Franklin County, VA

"I visited Our Lady of the Valley. The staff was very cordial, showed us around, and told us what they had to offer. They had different kinds of nice apartments, like singles, some with kitchen. I liked it overall."

"I chose Richfield Living in Roanoke for my brother because it has a comprehensive care facility and memory care, so that he could get both aspects of what he needs. He would be able to stay there for the length of his life if he needed to because as his condition worsened, they could provide care for him at that stage too. It's brand-new, and he's currently in memory care. He just got there, so we're still feeling things out. They seem to listen to me when I make my wishes known to him. Although I realized that his day-to-day care and needs probably don't match what I think he needs because of the condition that he has. At least they listen to me, and we are getting better medical care than we were previously getting. I like that. I haven't had a chance to get to know too many of the staff, but the ones that I have were courteous and seemed to care for him. We'll see how things go as time goes on. They have complete physical therapy, so they can help him ambulate again. They are also able to take care of his medical needs as far as a catheter goes, where the other place couldn't. My goal is for him to get rid of that catheter, so that we're able to get medical treatment with that goal in mind. If he pulls the catheter out, they could put it back in again. They can get his hair washed. He had a beard, but they shaved that off so I'm not sure why they did that. Except maybe they asked him if he wants them to shave it off, and he said, yes. They said they have a hair salon, which is good. They have the ability for him to go outside in nature rather than just stay inside. They have an outdoor area where he can walk with grass and trees and that kind of thing. "

"We have known Friendship Manor for years because we've kind of grown up in this community since the 60's. It's a massive facility now all over the valley. The people that we talked to were excellent. They answered all our questions regarding Medicaid, the facility, and services. I can't say anything bad about the staff. The staff interacted with residents. The lady who took us around was very informative. However, the whole facility is basically a hospital floor. Residents are only allowed to have a hospital bed. They cannot bring in any chairs or recliners or anything from their home. They were well taken care of, that was obvious. It was clean, but the actual facility offered nothing as far as homeyness or being welcoming. It literally was a hospital floor that they left exactly the same and put a memory care residence in. The staff who toured us was very accommodating. She worked with our schedule, and she was extremely knowledgeable. She knew what mom would need and what they could offer. She was very helpful with Medicaid, with any of the processes there, and guided us as if we were going to need that to help supplement her being able to pay for this. Honestly, it was $8,400. We were just flabbergasted. It would have been very sad because there was nothing there: no flowers and no garden. They had a 4th-floor balcony as their outdoor area that was completely concrete, nothing inviting or welcoming at all with it. I was just very disappointed with what we saw there. We would never have considered it for her. I felt like the care level was very good though. The staff interacted with the residents. I didn't see anyone sitting alone like what you think of people doing in a nursing home in memory care. You'd kind of think of them being pushed aside. The residents in Friendship were all in various areas where they could be monitored by staff. I don't feel like there was any problem with actual care. I think they were very well taken care of."

"I moved to Friendship Salem Terrace, and so far, I like just about everything. The food is great. I'm going to have trouble keeping the weight off that I've lost over the past few years, and that's kind of a fun, good thing. Everything else is basically how friendly and thorough everyone has been, just meeting new people. The nurses have a good idea of what your medical needs are, and I've been very happy with the service. The only thing I don't like is that I wish they would serve breakfast past 9 a.m. as I kind of like to sleep in. Everybody gets on a first-name basis with you and treats you like they've known you for years even though that's the first time you've met them. They ask if you have any questions and make sure everything is the way you want it. They have a great variety of food to offer, usually two entrees at breakfast, lunch, and dinner, and then all sorts of side dishes, and they always have plenty of desserts available. The cleanliness seems fine, and for the structure, I'm still getting used to what is where. I'm on the first floor and there are some things on the second floor that I haven't quite gotten comfortable with yet. So I'm still in a learning process there, but most of the facilities are in the middle of the complex and that's about where they should be. The activities are a traditional line of everything from bingo to religious services, to groups coming in to perform music or something along that line. Compared to other facilities, it seems to be worth the price. There's plenty of room for me in my room. It's got a nice sunroom, an area that's almost all windows all the way around, so that's very nice. I do have some concerns about the layout, the way it was set up does not seem convenient for what they ended up doing. I don't know if their original plan was adult care or what, but I've got one door that we just took off the hinges because all it does is get in the way and one door that basically we lock and don't use at all anymore because that can get in the way too."

"I liked Richfield Living-Salem Campus. The staff was very friendly. It was very clean and secure. It's a nice place. They have a place where memory care residents can go outside and get some fresh air if they need it (of course with people monitoring them). It was beautiful. They have staff available at all times to make sure everybody's okay. They have a day room where they have activities. They also play games, and have different people come in and play music for them and they dance."

"My father has been in Carrington Cottage Memory Care Center. It's a nice place, and nice people work there. It's very homey. They have several scheduled activities a day. There are some going out trips if they're eligible. My father has a room that he shares with someone else because we are looking for a cheaper version. It's the size of a hotel room. This is memory care, so this is nothing fancy. They have a patio and a cookout and stuff. It's very clean."