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Montgomery Village Health Care Center

19301 Watkins Mill Road, Montgomery Village, MD 20886

(800) 558-0653 (Call a Family Advisor)

3.05

(18 reviews)

Offers Nursing Homes

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Reviews of Montgomery Village Health Care Center in Montgomery Village, Maryland

3.05

(18 reviews)

  • Facility

    3.4

  • Staff

    3.2

  • Food

    3.1

  • Activities

    3.1

  • Value

    3.3

Cregoat

5

April 5, 2023

I am a friend or relative of a current/past resident

My experience at Montgomery Village Health Care Center has been great from my first experience walking through the door to leaving this facility. I would recommend my loved one coming back here again and again for rehabilitation. I would also like to recognize the Nursing Department and thanking them for all that they went through dealing with Covid and caring for my loved one. If I had to choose anyplace for rehabilitation or long-term care it would be Montgomery Village Health Care.

Provider Response

We are so grateful that you took the time to leave a review. Reviews like these enable us to help so many more people who trust the opinions that others choose to share. Thank you!

long-time friend

1

April 2, 2023

I am a friend or relative of a current/past resident

There is definitely a difference in the rehab versus long-term care at this facility. I wouldn't recommend Montgomery Village to anyone though. They are routinely short-staffed, the food has gone down hill and they don't subscribe to the dietary needs of the individual resident with special needs. If you have someone there please visit and check on your loved one often.

Cokobird

1

March 30, 2023

I am a friend or relative of a current/past resident

Montgomery Village Nursing Home is the worse Nursing Home in Maryland. Nurses and CNA’S are worse. They do not work properly. Nurses are not giving medicine. to the patient in time. CNA’S are not cleaning and changing patient diapers, patient gets bed sores. CNA’S tell the family members to clean and change the diapers. It is worse at Nursing Home, horrible management and staff has no desire to help the patients. The nurses and CNA’S did not come in time when we called. They treat the patients like they are stupid and leave them in pain and soiled for hours. If your loved one family member is not ambulatory, please for God’s sake DO NOT leave them at this facility. The staff are not good. Only three doctors are in this facility. They need more doctors, nurses, and CNA. Only one doctor takes care of a lot of patients . Please, do not admit your family members here. Stay away from this place if you have a loved one in here check on them three times a day. The management is worse.

Provider Response

We were so saddened to see that you felt you had a negative experience at our facility. Your review does not reflect the experience we aim to provide. Please reach out to our administrator so we can reach a resolution.

out of area

4

February 7, 2023

I am a friend or relative of a current/past resident

My husband was here to receive rehab from a broken hip the service and staff was kind and attentive to my husband besides a broken hip he was blind staff worked with him and was able to come back home we wanted to thanked the staff and facility for what they done to get him better God bless each and everyone that helped him I would recommend this facility to others

Provider Response

We’re so appreciative of your review - thank you! It’s our honor and pleasure to help change lives through the work we do here. Thank you for taking the time to share your experience with the world.

daughter who is extremely concernedd

2

January 2, 2023

I am a friend or relative of a current/past resident

After three weeks of flu/pneumonia in hospital, my elderly mother arrived hoping to build strength and confidence. Note that she has short term memory loss and cognitively functions well. The staff seem pleasant and friendly, but the quality of REAL care is sorely lacking, with the exception of PT/OT (which take a small share of the resident's time). Sadly, not much happened the first ten days. While I understand the need to assess a new patient and devise a customized program, she was left in bed, not knowing where she was or why she was there. All staff should know how to use simple re-orientation techniques when delivering meals, helping with toilet duties etc... to help residents who have memory loss remember where they are and why they are there. The absence of this is unacceptable and caused unnecessary anxiety. In the first week, I received two calls: one from the OT and one from the speech therapist, which were helpful. But it took ten days before we had the "care meeting" at which the social worker introduced these professionals (who seemed excellent), but the social worker never talked about the medical or emotional issues that remain a challenge. Therefore, the meeting was not as productive as it needed to be. Likewise, after this meeting, we did not receive an updated care plan. Finally, the facility lists a number of services that are provided, such as a podiatrist and psychological help. Despite having asked for both, my mother has yet to have an appointment with either and she's now on her third week. Suffice to say, I'm currently looking for other options and will move her if I find a better place.

Provider Response

We are so sorry for the unfortunate experience that you felt you had. We're always looking to improve the services we provide and therefore take ALL feedback seriously. Please reach out to us so we can help resolve your issue.

V. Mertz

5

November 5, 2021

I am/was a resident of this facility

After an unexpected life change, I found myself in the care of the Montgomery Village Health Care Center for some rehabilitation. Within 24 hours, nearly every department supervisor stopped by to welcome me, ask of my concerns, and how I should reach them for “anything”. I was well attended by the nursing staff my entire stay and the PT and OT staff put me back together with their talent, tools, and toys. A good and beneficial time. Perhaps the most comforting realization was that I felt part of the overall process and not just a product. Kind of like family. While I don’t plan on returning soon, if the need arises, I will request returning to the Montgomery Village Health Care Center. The food was good too.

MDY

5

July 12, 2021

I am a friend or relative of a current/past resident

My mom has been a resident at MVHCC for the past 9 years and I visted her almost everyday before the pandemic and on scheduled appointments since June this year. The management and staff alike are loving and they go to great lengths to take good care of their residents there. I am happy with the staff. I wanted to single out Rose, Devi, Catheleen for their outstanding work. Since the nursing home began to allow pre-approved visitations, I have been working with Paulette Lee to schedule my appointments and I have to say that, while strictly implementing every-evolving policies of the corporate, Paulette goes the extra mile to make sure that family and friends get to see their loved ones at convenient times. I am totally impressed with her professionalism and dedication to what she does. Overall, I am very happy with MVHCC and wanted to thank all the staff for their hard work.

Badplace000

1

January 21, 2021

I am a friend or relative of a current/past resident

Run far away from this place if you have a love one in here check on them often. They’re rude and have a unqualified staff it takes them hours to come and help your love ones When they call for help. Do not put your love ones in this place if you want them to be safe.

Al P

1

January 5, 2021

I am a friend or relative of a current/past resident

Rude staff that has no desire to help the patients. They do not come when called, treat the patients like they are stupid and leave them in pain and soiled for hours. If your loved is not ambulatory DO NOT leave them at this facility.

peter kS

1

July 1, 2020

I visited this facility

Staffs are not good, only two three doctors in this facility need more doctors and nurse practitioner. Only one doctor have lot of patients.

mjdisney

5

November 13, 2019

I am/was a resident of this facility

The living area and bathroom are full-size, comfortable, and clean. The room is large enough to accommodate family and friends. Also, the small refrigerator keeps everything ices cold. The food needs to be seasoned and tasteful. Some of the food is not worth taking the lid off; because most likely you will not find it appealing. Add two full-size napkins, real silverware, clean tray (food arranged nicely), and a cold drink (don’t waste coffee all over the tray). Breakfast: Do away with the turkey patties, turkey sausage, and scrambled eggs. Replace it with 3 slices of bacon or 3 slices of fried ham, cheese omelet (stay hot the longest) and a fresh cinnamon bun. Do away with the cream of wheat, and oatmeal and replace it with chip beef and gravy over toast. Lunch and Dinner: Do away with chicken noodle soup and add vegetable beef. Salads: Add fresh lettuce, tomatoes, cucumber, real bacon bits, shredded cheese, and grilled chicken. Add a variety of dressings; such as blue cheese, ranch, and Italian dressings. Sandwiches: Make up fresh sandwiches as ordered. Also, add enough meats so you can taste what you are eating. The facility is very hot and can't be controlled when the outside temperature changes. The patients suffer the consequences and they are begging for air. They should update all rooms and install an individual control to monitor their own heating and air condition. My interactions with the staff are always pleasant. Nikki (A+Staff Member) is very nice, caring, reliable, a great team player and could be the backbone of any team. You can count on Nikki meeting deadlines in a timely manner. When others fail, she is committed to getting the job done. She is very concerned about the daily activity the patients like to participate in. If you have a problem getting to the destination, she will accommodate you. Nikki enjoys chatting with all the patients on each floor. She takes time out of her busy schedule to visit with the patients to find out how they are feeling and what they need to make them more comfortable.

cag19

5

July 7, 2019

I am a friend or relative of a current/past resident

rooms are big and clean some most on the first level have there own fridge Interactions with staff in the day and evening is ok night and weekend needs improvement most enjoy bingo and coffee our they enjoy going outdoors for barbeque big tv on all the floors patients and visitors can see activities for the day fridge in rooms great therapy

Lillian

3

April 15, 2019

I am a friend or relative of a current/past resident

My friend is in Montgomery Village Health Care Center. The daytime staff is courteous, but the evening staff is kind of rude. You don't get much assistance if you call them, but her basic needs are taken care of. Nobody goes over and beyond. Her roommate was soiled for quite some time, and they took about an hour to come and change her. If you're mobile and self-sufficient, and just need assistance and don't need full skilled nursing, you're OK to be there. She was in a private room when she was in rehab on a different floor, but when she moved to long-term care, it was shared because of her income level. They have a big community room with TV and crafts and games. Everything is average.

Kenjones

1

September 15, 2016

I am a friend or relative of a resident

Unqualified staff. Do not pay attention to patients. I am surprised that they have not been shut down by Mecicare. A patient was gasping for breath and not being given oxygen instead the nurse was giving her antibiotics . Total lack of competence in nursing staff. Doctor seldom visits patient

DS2

5

February 26, 2016

I am/was a resident of this facility

I stayed in Montgomery Village Health Care Center. The rooms were excellent, nice, and large. The equipment was good. They did a diet for me because I was diabetic, and it worked really well because I lost a lot weight while I was there. The physical therapy was excellent, and the occupational therapy was also very good with exceedingly helpful and understanding staff. They pushed me to improve my strength, but they did not make it so hard and discouraging.They had social recreations, but I did not participate in them very much because I did not need it. I thought the staff was excellent.

ATHJD07

5

January 31, 2015

I am/was a resident of this facility

I was a short term stay patient in May (cardio rehab) and December (knee replacement) of 2014. The nursing care was for the most part very good, although like any hospital you have to observe their styles and learn how best to communicate with each of your nurses. The facility itself is wonderful. The food was not what I would choose for my health, but each room has its own small fridge/freezer. The PT was extraordinary, both for my cardiovascular recovery and my knee replacement. And Dr. Casey knew exactly what do when post op swelling put me at risk of infection - and worse. I would definitely return if I ever need rehab care again.

caring0328113

1

April 17, 2013

I am a friend or relative of a resident

My mother was in Montgomery Village Health Care Center before, and I wasn't happy with them at all. She was there only temporarily for several months because she had broken her ankle and I couldn't take care of her because I couldn't lift her or anything, but I visited her quite often. It's disgusting what's going on in there. Unfortunately, when I go there to visit my mother, she'd be sitting on a wet diaper. I often saw all their nurses just milling about their station, and they'd change her only when I went to them and complained. The only thing that I liked was their physical therapist because she was very good and a real gem.They told me that it was because of her Alzheimer's that she'd fall asleep in the middle of her physical therapy. But then, I found her list of medication when I brought her home and it was overwhelming. It took me a few weeks to get her off of half the stuff they had her on, and by the time I did, she was her old self again. To me, you put your dad or mom in a nursing home and only when you take them home that you'd realize the damage that's really been going on in these places. It's like they're trying to kill them or keep them quiet. They also had her on two kinds of nausea pills. The doctor who came here was horrified because he did not understand why they had to give her two different kinds of these pills everyday and he said that one of the pills had quite a few side effects.They also failed to tell me that my mom was qualified for some program. This was a program that would basically pay for a lot of her needs because she had a very low income. I'm very disappointed with the care and the information they provided. The food was horrible too. One other thing that I was very angry about was when they accidentally threw out my mother's dentures that she put on the tray because she has this habit of taking them out every time she eats. Being in a nursing home, you'd expect the staff to be very vigilant about things like these. Maybe these people are underpaid and overworked. And while their intentions may have been good at the start, they simply ended up not caring anymore because they have become immune to what's going on around them. They did buy and pay for her new set of dentures though.

tallblonde01

4

September 2, 2011

I am/was a resident of this facility

Majority of staff were very caring, kind and quite competent. Room was large and nice but carpets inside room were filthy. Thank goodness there was a private fridge since I would rate the food with only one star!(Utensils were always dirty) Kitchen was repeatedly told of food dislikes but I continued to receive them day after day anyway. Physical & Occupational therapists were excellent! Their concern was geniune and they always listened to my complaints and worked with me. Had trouble with my phone the entire time but other room concerns were addressed immediately. Wi-Fi! Resident doctor went on vacation the week of my discharge and I did not receive all of the prescriptions that I was supposed to receive. Instructions for home self-care were last minute but thorough.

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Services and Amenities of Montgomery Village Health Care Center in Montgomery Village, Maryland

General

  • Resident Capacity: 147

Medicare

  • Health

    4.0

  • Overall

    4.0

  • Quality

    4.0

  • Staff

    2.0

Medicare Provider Number: 215272
    Ownership Type: For profit - Limited Liability company
    Rating Date: 9/1/2023

About Montgomery Village Health Care Center in Montgomery Village, Maryland

Montgomery Village Health Care Center is a Senior Living provider in Montgomery Village, Maryland that offers residents Nursing Homes services. Contact Montgomery Village Health Care Center for more details on services and rates.

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