Bridgeway Senior Living

My mother was in Bridgeway Senior Living for rehab, and everything worked out fine. The people were very nice to her. She loved the food. The therapists were good, and the nurses were good. Based on her just being there for therapy, she liked it. The facility was nice, but based on COVID limitations, I could not go into the room. I could only meet her in a standard location that all patients and guests can visit. I didn't like that because every other location I went to, they did not have those restrictions. I can only go see her so many hours during the week and so many hours on the weekend, but that was all due to COVID. I had some issues with trying to get her released. I dealt with a couple of the administrative folks on that end, but that's that the extent of it. They were very nice. She does group exercise therapy-wise, but there are no other activities for the folks in therapy. All of it was handled through insurance, so she didn't pay.

Don’t be fooled by the remodeled lobby. While this nursing home has some redeeming qualities (nice grounds, sitting room, holiday celebrations were nice)... It is understaffed and nursing staff/CNAs were negligent. The ONE nurse I ever interacted with was cold and disengaged. They rarely if ever answered the call light. I’d go every single sunday for over a year and every time my dad was sitting in his own urine. His wheelchair pad soaking wet. I’d have to wait at the nurses stand a very long time just to find someone to tell them he needed to be changed. I’d hang around after and no one would ever come. Surprise! He wound up with a terrible bed sore that ultimately caused his death. The nicest people were the janitorial staff who were very fond of my dad and very kind because he was a loveable character. The physical therapy staff were generally kind too. The CNAS and the nurse (the most important!) left much to be desired and i’m being kind by saying that. They were underpaid and understaffed. I get that. But these residents deserve to be treated with dignity and I didn’t often see that despite being there A LOT.Id spend hours there. If your loved one goes to bridgeway it is imperative to visit often, ask a lot of questions about care, hold them accountable, check in constantly, clean their room yourself (it was often dirty). My biggest complaint was that nurse. So rude to my dad who later was suffering from dementia. He’d say something that wasn’t true like that he was going on vacation or something and I caught her cruelly arguing with him that “NO you aren’t”. Everyone knows best practice is not to challenge dementia patients and sit with them in their reality. Heartless. Burned out? whatever it was i still haven’t forgiven her. Bottom line, they accept medicaid and compared to other medicaid facilities it’s not the worst. You just have to be very very involved to ensure your loved on is safe and well cared for.

Anna M. at the front desk has been over the years- the most helpful, customer oriented, and pleasant person representing you. She has helped me with different issues on numerous occasions-and so helpful and a great listener!!! You are blessed to have someone of her caliber representing your organization. If you have any form of recognition for Anna M.- I think she is a worthy candidate!!! I would love to hear what kind of recognition you give to employees like here!! Thank you!

The admissions staff has been wonderful support in working through all the overwhelming details. Thank you all!

Dear Bridgeway Administration and Staff, Thank you so much for the beautiful cabbage rose arrangement and your outpouring of sympathy on the passing of my mother-in-law. Thank you for all the kindness and care you provided while she was a resident.

This place is dirty, none of the staff cares! My mother Is currently here snd I'm trying to get her moved. Two nurses seem drunk first night my mother was here. It smells do bad here the food is utterly nasty! No good to complain noone listens not cares. But they sure run in to get paid!

I am very satisfied, however, I would like to see my Mom walk more, as her legs are ok and she mentions wanting to get up more often and move around. I like the care and attention she gets and overall, I feel confident about the staff and the facility.

I have been very impressed with the facility on many counts. It has a beautiful, sunny common area. The facility is clean, the food has been well accepted by my Aunt. But most of all, I have found the staff- nurses, therapists, social worker, to be warm, friendly and and very responsive and attentive to my Aunt's needs and our concerns.