Eagle Health & Rehabilitation

Reviewer B

Very disappointed in this facility for our elderly mother as her 2nd step in rehab following an operation to repair her broken hip. The place needs a systematic plan for renovation as a room becomes vacant. The room issues include poor layout for the patient’s mental, emotional, and physical support. No surfaces are available to display items special to the patient. The built in storage areas are beyond view of the bed or area of a wheel chair and so worn and outdated that they are difficult to use (drawers are wood on wood and challenging for anyone to open and close and certainly not designed for a rehab patient to use). Also, the closet is positioned so that when the closet door is opened it can be hit by the room door that opens into it. This is an accident waiting to happen and needs to be addressed. Sparce furnishings and normal room equipment (such as guest chair or 2, bed controls the patient can reach, and foot rests for wheel chair) also were disappointingly missing and a deterrent to the patient’s positive outlook and progress toward positivity and independence. Additionally, because the grout in the bathroom is very old, it unfortunately is retaining years of urine spatter that has slowly penetrated into the grout, leaving a smell that is almost impossible to remove even when the bathroom appears clean. Although some staff were positive and helpful, too often staff were busy on cell phones that were obviously personal calls or focused on paperwork rather than patient care. It was also difficult to leave the facility through the front door since staff often were not passing by. This necessitated going to the other end of the hall to wait for someone to come to the nurses’ desk to let a guest out through the smoking porch. Obviously, not an ideal way for a guest to exit. Overall, it was a bad rehab experience that didn’t end well.