Montage Hills

My mother was in the skilled nursing wing of Montage Hills. The rooms are okay, nothing fancy. The nurses, particularly Sowet and Genet, are very good. The rest of the care is spotty. The place often seems like a ghost-town. No one helped my mother brush her teeth, and spills could stay around for a day before they were cleaned up. The food was atrocious, big ugly piles of unidentifiable meat and mashed potatoes with yellow gravy. (I saw that the staff, during meetings, were treated to real food with fresh vegetables and fruit.) When I complained about the food, the dietician said she "stands by the five star reviews" they've gotten. That's one of the reasons I'm writing this review. The main problem is the director of Montage Hills. When I made complaints about the food (which is the worst I have seen in any institution) and the inattentiveness of some of the staff, he never answered. Instead he kept calling me Ma'am and saying, "We need to get on the same page." A week before my mother died, he stood in the doorway of my mother's room and said, "Ma'am, we need to get on the same page." When I said I don't want to be called Ma'am and I want you to address my concerns, he told me I was in danger of losing my visitation rights. (I waited to write this review because I was afraid that he might revoke my visitation privileges.) He told me "to step outside the community" and there he hurled abuses at me. He told me I was endangering his job, his company, his family, himself. He told me I wasn't a nurse and shouldn't be giving my opinions. (My mom was dehydrated and I asked that she get fluids; the nurse agreed.) He told me I was angry because I felt guilty that I hadn't taken good care of my mother (laughably untrue). I am writing this review so that others may avoid this kind of treatment. I am also hoping that those who oversee Montage Hills and its parent company, Generations, take note and take action.

Montage Hills was an older facility. But I felt like it was a very, very warm place. The problem with this place was that it was so expensive to put my husband in here. The staff was good at what she did. She wasn't the person that I needed to talk to about that part of the facility, but she was very familiar with the whole place. They had a separate entrance that went around to the back where the skilled nursing part was. They had like a drive-up courtyard, but part of that was parking. They had seating on the front of the place where the people that live there could come out on the front part.