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(800) 558-0653

Regent West ADHC Center

4717 W. First St., Santa Ana, CA 92703

(800) 558-0653 (Call a Family Advisor)

1

(1 review)

Offers Adult Day Care

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Reviews of Regent West ADHC Center in Santa Ana, California

1

(1 review)

    Bettersociety

    1

    March 13, 2010

    Nonmoral, unethical act; rude, and mean attitude; disrepectful behavior of a nurse/agent is unacceptable

    My mother requested to go to the center earlier than her regular schedule (9am). Instead, the driver picked her up early, drove her around town while picking up others and her arrival time to the center was still 9am. It took around half an hour longer than before to get there. After couple days being baking in the car for the whole hour while it takes around 10 minutes (yahoo map) from her house to the center she got sick mentally and physically and had to go the doctor office. She has been very upset and could not sleep the whole night the day the incident happened. The nurse (responsible in arranging the trips) explained she misunderstood that my mother would like to be in the car early? She confronted my mother in the manager office in the rude, disrespectful way that my mother was wrong to tell her a cheating person. The driver confirmed he was asked to do it by somebody from the center, it was not convenient way but it was not his own decision. The fact says it all. The center is not somebody's charity; it was paid by the government with the purpose to maintain the healthy living style for seniors not to abuse them or make them sick. Without the seniors, they all won't have those jobs. The seniors have their children, grandchildren and relatives, friends who care for them. We all should have our voices to protect our grandparents and for a better tomorrow for them, for us. Welcome all your comments.

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