Vista Harden Ranch

Dissappointed Granddaughter

VISTA HARDEN RANCH CHARGED MY GRANDMA ALMOST $6k FOR RENT/CARE EXPENSES AFTER SHE DIED. CHECK YOUR DECEASED LOVED ONES BANK ACCOUNTS AND MAKE SURE THEY DIDN'T MAKE THE SAME “MISTAKE”. My grandmother passed away 3/19/2025 and we moved out her stuff on 3/21/2025. They did not prorate the rent for that last week in March AND charged her for April 2025. This was brought to my attention recently so, on 2/24/2026 I called and emailed but no one got back to me until 2/27. I followed up with email again March 2nd, no response. So I called her a few times and she finally answered me March 3rd. She was very nonchalant on the phone saying that yes, they did owe the trust that money back. I emailed her the cert of trust that day, no response. Called and emailed again today, no response. No apologizes, nothing. Still waiting for a response as to how much the check will be and when it will be sent. Pretty insane how casual they are treating this situation. Makes me think this isn’t the first time…Hopefully they will resolve this issue quickly and properly.

Sharon

We chose Vista Harden Ranch for my relative because of the pricing. The whole staff is nice. The communication is excellent and they're always willing to answer any questions I have. It's a very clean facility. He's gained 25 pounds since he's been there. They try to keep the patients busy. People come in to entertain them. They have a great director who tries to keep them active with games and everything like that. They're really good that way. They like to engage their patients.

Provider Response

Bernard

I visited the Vista Harden Ranch. They're in the moderate level as far as pricing. As far as availability, though, they have a great facility. The only thing wrong with it is the amount of walking space. They don't have a lot of space for walking. The rest of the facility was very clean. I would live there. The people were hospitable and very nice. Vista Harden Ranch had my name, and they said, 'Welcome,' and all the rest were on a chalkboard as I came into the facility, so it was nice that way. They gave me a gift at the end when it was all over. Those are nice qualities for that, although this staff is more on the younger side as far as experience.

Provider Response

Beverly

My mom has moved into Vista Harden Ranch. All of the staff members are very friendly, not only with the visitors but also with the patients. You can see how they act with them. They're just awesome. I think my mom's room is great. It's a single room with a private bath and a balcony that's shared with a couple of other people out there. It's very comfortable. It has a kitchenette. The common dining area is very nice and very clean. It has a very friendly atmosphere, more like a restaurant-style setting. They have a daily regular menu, but if somebody asked for something different, if they have it, they'll serve it. I think my mom has gained weight. We had a Christmas celebration meal; it was very good. The grounds, they're beautiful and they have a lot of open spaces where people can go walk. My mom doesn't go outside alone because she's she gets too confused to go outside alone, but she can go out on her balcony and walk around there. There are flowers and things out there. They have different activities. They have a yoga class and a stretching class. They also make jewelry and all kinds of stuff. They have a piano, and she plays it; she loves it. She plays almost every day after she eats. My mom has assisted living plus. I don't know what they call it, that she has some kind of care where they come by and help her with the shower and those kinds of things. They're very helpful and responsive to every need. She has one of those call button things that she wears. If anything happens, they call me immediately. She's just doing great, and I love it. The only activity that I've observed was the chair exercise. They did a great job, and they were very encouraging to the patients. When I walked by there they were doing other things, everybody seems like they were having a good time. All of the patients that are in there are very friendly also, they always say hello to me and all of that.

Scotte

Vista Harden Ranch looked like a very nice facility. The studio rooms were a little on the small side. There was a band that day. I toured the place, and it looked like they had a lot of good activities. They had a beauty salon, a library, and a common area. The staff who gave me the tour was very professional.

Sandra

Vista Harden Ranch was nice, and they had a shared balcony. The rooms were decent, and they seemed to provide everything that was necessary. My dad didn't want to be in a big town; he wanted to be in a smaller town. The staff who assisted us there was great. Their facilities aren't that memorable. I've seen a library, fitness room, a little reading room, and TV area.