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Pacifica Senior Living Chino Hills

6500 Butterfield Ranch , Chino Hills, CA 91709

(800) 558-0653

Verified Partner

4.26

(34 reviews)

Offers Memory Care and Assisted Living

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Reviews of Pacifica Senior Living Chino Hills in Chino Hills, California

4.26

(34 reviews)

  • Facility

    4.5

  • Staff

    4.5

  • Food

    4.1

  • Activities

    3.4

  • Value

    3.6

Kahh

1

August 26, 2023

I am a friend or relative of a current/past resident

Every time I have visited my loved one, I am disgusted by the isolation these residents experience! This place is woefully understaffed, the food repulsive, and the Director an embarrassment to the profession! I come from another state to visit & I am in continual shock that this place was chosen. If you care about your loved one, DO NOT SEND them to this place!!!

Provider Response

We are open to constructive criticism and often use comments as teachable moments. These though are not constructive nor helpful to anyone involved. We will reach out to the family POA and personally discuss any outstanding issues. We would prefer for you to have an open discussion with us at the community the next time that you visit.

S.B

3

April 4, 2022

I visited this facility

Jonathan toured me around Pacifica Senior Living Chino Hills. He was very nice, very knowledgeable, seemed to be thorough, and answered all our questions to the best of his ability. The rooms were nice and it looks like they are starting to remodel. They were studio apartments and one-bedroom, so the size varies. It appeared that there were enough amenities for them. It's an older facility, but they're renovating it. They had a nice patio out back, like a large area with trees and plants that people could go, sit, and visit. It's just not the right place for my sister.

Provider Response

Thank you for taking the time to let us know about your recent experience at Pacifica Chino Hills! We truly appreciate your honest feedback. Take care!

Tracy

3

October 27, 2021

I visited this facility

Pacifica Senior Living Chino Hills seemed a lot older than the other place we visited. Everybody was friendly, but it wasn't the right fit for my mother-in-law. The rooms were nice, and they were remodeling the one that we looked at. The rooms were great; that wasn't a problem at all. It seemed very well maintained inside and outside. It was very welcoming. I just don't think it was the right fit for her. The staff who gave the tour was nice. She was great and got us in there right away. The tour wasn't as extensive as the one at the other place though. We didn't try any of the food. The dining area seemed more cafeteria-style. It just wasn't as welcoming as the other place. They had a little area where you could go sit outside. They had a calendar with activities on there, but when we were there, it was very quiet. There were just a couple of people sitting in their wheelchairs in the lobby. It was kind of depressing, to be honest.

Provider Response

Thank you for letting us know about your recent visit to Pacifica Senior Living Chino Hills.

Cheryl

5

August 26, 2021

I visited this facility

Our tour experience at Pacifica Senior Living Chino Hills was excellent -- even stellar. They have everything; they have full assisted living. They have a caring, constant staff, better food than I've seen in any other place, and a better environment. It's clean, it's new, and everything's fresh and bright.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Chino Hills. Thank you again, we hope you have a wonderful day!

Karen

5

July 23, 2021

I am a friend or relative of a current/past resident

Staff are very friendly, professional and caring. This is very important to our family as he is very elderly, 91 years old. They are very prompt about letting us know supplies that he needs. We are very happy with the facility and highly recommend it.

Provider Response

Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Chino Hills. Thank you again, we hope you have a wonderful day!

Lynn

4

June 23, 2021

I am a friend or relative of a current/past resident

Pacifica Senior Living is very welcoming. It's smaller than where Mom had been. It's more hands-on with the individual living there. The staff is very open and willing to help, and very understanding with the people who need the memory care. They definitely go out of their way for their residents. I am not sure about the activities because my mother is choosing not to be involved right now. Right now, she is being very difficult, but they understand that happens with somebody with memory issues. They're trying to make her more comfortable just being in a new place. They just kind of go out of their way to help them adjust. The food looks very appealing and appetizing, but I have one hundred-year-old mother, and she is very picky, but it looks very appetizing and it smells good. The staff is friendly and very accommodating, trying to help you and help their residents adjust to their new living style, and stuff like that.

Provider Response

Hi Lynn, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Chino Hills. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!

Hotbloodedred

4

June 22, 2021

I am a friend or relative of a current/past resident

My mother loves the staff. She enjoys playing the trivia games, crossword puzzles and meeting new neighbors. My mom is a diabetic and this is the only place that she could go to. The menu is the same for everyone, so she has to be careful of what she eats.

Provider Response

Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Chino Hills. Thank you again, we hope that you have a wonderful day.

Liz

5

June 21, 2021

I visited this facility

Pacifica Senior Living Chino Hills was very nice and clean. They were friendly. Everybody who worked there was giving greetings and the lady who was giving me a walk around seemed very well versed, informative, and willing to be helpful. The rooms were clean and neat. Anybody would be comfortable there. They have different-sized rooms, but I was just looking at studios. I wasn't really interested in a room share kind of thing, although I looked at that a little bit. The staff showed me a room where some people might gather for a movie or games. They had a nice dining room.

Provider Response

Hello Liz, thank you for your positive review! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.

Greg J.

5

November 16, 2020

I am a friend or relative of a current/past resident

The care was exceptional for my mother. We are now moving my Dad in 4 years later. The staff really know how to care and treat the residents with respect and dignity. Great place for loved one with dementia.

Provider Response

Greg J., thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Chino Hills!

Maryann

5

October 20, 2020

I am a friend or relative of a current/past resident

Provides loving and caring assistance for my mom who suffers from Alzheimer's. Excellent management.

Provider Response

Thank you so much for your positive review! We are very proud of our community and memory care program. We have a fantastic Executive Director who fosters an atmosphere of acceptance and warmth. He and the outstanding staff genuinely care for all our residents, and their families. We have engaging and interesting activities in our homey cottages for our residents.

Cathy

2

March 17, 2020

I visited this facility

Pacifica Senior Living Chino Hills did not impress me at all. First of all, the parking lot is in a gas station's parking lot. When you walk in it's nice, but there was absolutely nobody there in the lobby to greet you. What they're saying that really bothered me was that they didn't have much as far as activities. One of the residents coming downstairs actually went to get somebody from the office for us since there was no staff there. We walked around and we were shown everything.

Provider Response

Dear Cathy, thanks for sharing your feedback we are very upset to hear that your experience did not meet your our our expectations. It was an uncommon instance and we are very sorry. During this fluid time with the COVID-19 regulations, we missed the mark. We would love to make things right and continue an open line of communication to bring you back for another tour. Again, our apologies we would love the opportunity to speak with you again soon. Chad Ormsby | Community Relations Director Pacifica Senior Living - Chino Hills

Debbie St.

5

October 17, 2019

I am a friend or relative of a current/past resident

We had a wonderful experience at Pacifica Chino Hills. My father was in the Memory Care Unit. The staff and administration was polite, conscientious, and compassionate with my father. They understood personalized issues with patients and treated them accordingly. My father was always treated with respect and dignity.

Provider Response

Hi Debbie, it is our honor to care for your father and we appreciate you sharing your positive comments. We have a very special senior living community, are devoted and caring staff work as a team to provide the best possible care for our residents.Thank you so much, we hope you have a wonderful evening.

CatLady'sKid

5

October 16, 2019

I am a friend or relative of a current/past resident

My mom has been here 8 years this coming December. When we started this journey I had no idea how to navigate this new world or how we would take on our new roles. I had scheduled visits at 4 different facilities in the area but when I met with the director of Pacifica at that time I just knew intuitively it was the right place and I looked no further. One of the most special things for my mom was the ability to have companion pets. At the time I had no idea that was an option. In fact, they even made special arrangements and allowed her to keep both of her cats with her rather than making her choose one. Needless to say, I just burst into tears knowing that her knew life would still be a happy one. My mom was fiercely independent and had worked full-time until 80 so this transition 2 years later was difficult for her as well as for me. Her physical limitations could have been accommodated at many places but her emotional/psychological needs have also been tended to with exceptional kindness and respect. The staff has always been there for her emotional needs as well as mine. As her needs have changed over the years, Pacifica has been willing and able to accommodate from initially just dispensing medication to now providing care for all of her hygiene and feeding needs. All of this is provided with the same level of compassion as she received on day one. I very much appreciate the staff and residents at Pacifica. They are family to me.

Provider Response

Hi, thank you so much for your detailed positive review. We are very happy to read this and feel the same way about you and your mother. Thank you again, your kind words mean a lot to us.

CraigBurke

5

October 15, 2019

I visited this facility

I was invited to a Casino Night event at Pacifica Senior Living Chino Hills. The event was fantastic. The food was great, the facility is phenominal but most of all the people were awesome. The staff truly seems to like their jobs along with the people that they take care of that live there. I work with a lot of elderly people and if the opportunity ever arises for me to be able to suggest a home for someone when they need it, I will be sure to give them Pacifica Senior Living's information.......Job well done!!!

Provider Response

We love to see reviews like yours and THANK YOU for sharing and joining our events. We do love what we do and we love our residents! Please do share our community with everyone you know, we would love to meet them!

Stephen Duncan

5

October 12, 2019

I am a friend or relative of a current/past resident

My father was a resident of the memory care for almost 4 years. My family is very pleased at the care and attention he received. He required special needs that were met at every level by the very caring and patient staff. His room was kept very clean as was himself personally. He was served a variety of very delicious meals (in-spite of my fathers pickiness at wanting at times to eat). My compliments and sincere appreciation for the above and beyond treatment and love shown to my father. My family high wishes to recommend this facility to other families and friends.

Provider Response

Hi Stephen, we are very appreciative of you taking the time to share your experience. Our dedicated and caring staff is highly-trained and passionate about offering the best care and we glad to see you agree. We love what we do and it was our honor to care for your father. Thank you again, we hope you have a wonderful day.

by Rachelle

5

October 8, 2019

I am a friend or relative of a current/past resident

We are beyond lucky, relieved and so thankful we found a place as special as Pacifica for our mom. The entire staff has made our mom feel so special from the minute we walked through the doors. They are amazing, caring and kind and always makes sure mom is well taken care of. I am beyond happy to say that mom loves being at Pacifica, she feels safe and cared for, loves the food, has bonded with so many individuals and has a lot fun. Her apartment is really nice, she has a nice size bedroom and living room, bathroom, a kitchenette and she was able to decorate it with all her special things. I am happy to say that mom does call this her home. Thank you Pacifica!!

Provider Response

Hi Rachelle, thank you for sharing your positive experience. We are very happy to hear this, as each care plan is optimized to ensure it meets all our individualized residents needs. We enjoy having your mother here with us and so glad to hear that she considers us her home. We feel the same way! Until we see you again, please have a wonderful day.

happydaughtercl

5

September 25, 2019

I am a friend or relative of a current/past resident

Pacifica employees have been cheerful and helpful. Dad keeps saying that we found him such a nice new home. What a relief that they take care of getting and giving all his medicines. It is an elegant but homey atmosphere where i, as a daughter enjoy going. He enjoys his private apartment and gets help when he pushes his button. He had a cold lately and felt taken care of by the med techs. Thanks Pacifica!

Provider Response

Hi, thank you for sharing your positive experience here on our Caring profile. We are sorry to hear that your Dad has a cold, but rest assure3ed that we are here for him & will take excellent care of him. Did you know we have a Facebook page with pictures of our residents and their activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we thank you again for sharing your review.

PatriciaK

5

September 22, 2019

I am a friend or relative of a current/past resident

The facility is always clean and fresh. Food is very good and the chef does a great job with variety and resident input. Staff goes above and beyond in all areas: patient care, family support, questions and concerns. There are many activities offered on a daily basis and staff does a good job to encourage the residents to participate. Lots of activities to involve families as well. Love that they go to Pechanga Casino. Rooms are nice with a large bathroom and "kitchen area" with sink, microwave and refrigerator. There is a beautiful patio for the residents to sit and enjoy with family and the gardens are well kept and pretty.

Provider Response

Hi Patricia, thank you for sharing your positive experience! After being completely remodeled in 2014, our community became a wonderful location with conveniences while still maintaining a cozy, home-like house environment. We love to see reviews like yours and thank you again! We hope that you have a wonderful day.

aredlac27

5

December 12, 2018

I visited this facility

Great place for seniors living! Very welcoming and friendly staff.

Provider Response

Thank you for your kind words and this wonderful review!

HB1970

2

March 3, 2018

I am a friend or relative of a current/past resident

Promises, promises, and promises. My mother was there approximately 1 year at this facility. Too MANY promises were made to us when we toured the facility with Stacie. 1. We do weekly laundry. No you don't. Her comfortable was never washed as I found out 4 months after. 2. Daily activities always: Really? Every time we went to Legacies, they were ALWAYS watching TV. 3. At least 3-4 caregivers working per shift. Not really, cause most Sunday's there's was only 1 or 2 working at the time. Sometimes the med tech was there alone. I also didn't like the fact that all the "DIRECTORS" of the facility only work Monday to Friday. Someone of the "DIRECTORS" should be during the weekends as there were too many residents fighting and yelling and 1 caregiver (the med tech) was unable to handle it. Hopefully, by now you guys have fixed the leaky water hose valve that leaked for over 6 months by sidewalk near the trash binders. On the positive side, there were at least 5 caregivers out the 12 in Legacies, that really care and went up and beyond in making sure the residents were well taken care of. The others were there simply collecting a paycheck.

Provider Response

We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director. We hope to hear from you to resolve this matter.

toni-ayotte

5

June 1, 2017

I am a friend or relative of a current/past resident

My Father was in Pacifica Senior Living Chino Hills, It was the most kind, caring, thoughtful, loving environment. From the very first phone call, they were so helpful and made us feel they cared. They made an uncomfortable feeling of putting someone in a home to a wonderful one, for my father and our family

Provider Response

Thank you for your review, your opinion is very important to us. We are proud of our community and the exceptional level of care we provide. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to contact with any and all questions, (909) 581-4889.

Ada545844

4

October 20, 2016

I visited this facility

Pacifica Senior Living Chino Hills is a very nice community, but it feels a bit tight, and we wanted something a little bit larger in the way of rooms and stuff like that if we're going to be there. That was the only downfall. Otherwise, they have very pleasant people, and they have very nice facilities overall. The 1-bedroom apartment was just too small, and they need to have larger 2-bedrooms if they expect couples to go there. It's wonderful and great for one person, but for 2 people, there's just not enough room.

Provider Response

Thank you for your review, your opinion is very important to us. We are sorry that our community did not meet your needs, and we hope that you find the community that is right for you. We appreciate your time and wish you well. Thank you again for your consideration. (909) 581-4889. Please let us know if there is anything else we can do for you; we are more than happy to help!

Michael088687

5

October 11, 2016

I visited this facility

We went to Pacifica (Pacifica Senior Living Chino Hills) in Chino. I really like the place. The only issue with this is that my in-laws would have been on the second floor, and the elevator was pretty far from their room. Other than that, the meals are included, there’s doctor’s appointments, and they have an onsite doctor. I felt like they had a good list of activities like going shopping, hobby lobby, and the casino. We were really happy with this place, but the only drawback was the distance from the room to the elevator. That’s the only drawback; otherwise, the place is great.

Provider Response

Thank you for leaving this detailed review about your experience with our community. We appreciate it! We are so pleased you enjoyed your visit to Pacifica Senior Living Chino Hills! We are sorry to hear that we were not the right fit and hope that you find the perfect community for you. Please feel free to reach out to us at any time if we can be helpful to you in the future.

Shoppin2do

4

July 1, 2016

I visited this facility

Pacifica seemed nice and the right fit. It's close to my home and just seemed like a clean and nice place. I only met the person who gave the tour, and she seemed knowledgeable and was able to provide the information that we're looking for.

Provider Response

Shoppin2do, thank you for taking the time to leave us your review. We thank you for your consideration and look forward to seeing you again. Did you know we have a Facebook page and post weekly pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to reach out to us at the community at any time with any and all questions. 909 632.7070

Mary572182

5

June 28, 2016

I visited this facility

Pacifica Senior Living was my favorite. The staff was very knowledgeable, friendly, and followed up, but I just can’t afford it. They had a very nice companion room, which is kind of a shared room with a wall in-between the two beds.

Provider Response

Thank you for your positive 5 star review. We have done a comprehensive senior living study and found that our rates are right in line with the competitors. In fact, we found that we are a better value with more programs and options. We hope that you find the community that best fits your needs and you are happy in the community you choose. We thank you for your consideration! Please let us know if you can be of any help to you in the future. (909)632-7070

ChristinaYLWPM

5

May 18, 2016

I visited this facility

Pacifica Senior Living Chino Hills was nice. The staff was great, very knowledgeable, very accommodating, and answered all of my questions. They had a whole calendar of events. They even had menus for the different restaurants and the food that they offer. They do bingo, trips out to casinos, and different classes that you could take. They actually let us go into a couple of different residents' places, and the residents were really nice. They allowed us to look around, and it was very nice. The staff knew all of the details, and for every question we asked, she had the answer. That was really good.

Provider Response

Hi Christina, Thank you for your thoughtful and positive review! We appreciate you taking the time to leave us a review and we are so happy to hear all the wonderful things you said about us. Thank you!

TracyJIENZ

4

May 11, 2016

I visited this facility

At Pacifica Senior Living Chino Hills, the staff was really friendly. But I wasn’t as impressed with the memory care unit. It seemed dark and isolated and it didn’t smell good. I didn’t like the rooms. They have people sharing a one-bedroom apartment that didn’t live together. It was like unrelated family members splitting a one-bedroom apartment where one person got a bedroom and another person got the living room and then they shared the bathroom. They showed me the activities and they seemed pretty comparable to the other facility as far as what they offered. When I got there, it just happened to be lunchtime. Most of the people were eating so no one was involved in any activities, so I couldn’t see them in action. The dining room was depressing.

Provider Response

Tracy, thank you for leaving this detailed feedback about your experience with our community. We recently freshened up our dining room by adding new light fixtures, art work and repainted! We also made many other improvements to our community and would like to invite you back for a free tour to see how we have changed for the better. We look forward to hearing from you.

Michael123066150

5

March 31, 2016

I am a friend or relative of a resident

My dad is in Pacifica Senior Living Chino Hills. It is very clean. The staff is very friendly and very accommodating, and when my dad moved in, they made sure he felt comfortable. We are very happy with the facilities themselves and with the activities, too. They have three meals a day and take very good care of him, so we are very happy with what we have. I think the accommodations are perfect, and the staff goes above and beyond in making sure that my dad feels comfortable and a part of the community.

caring family member4

5

March 27, 2016

I visited this facility

We visited Pacifica for my parents. I met lot of the staff who were caring, young girls. It’s a very nice, clean, and tidy community. While I was there, they had two housekeepers who were vacuuming early in the morning. They were cleaning the floors before everybody was basically up and moving around. The activity director is an outstanding woman. She was putting up all of the activities on the bulletin board, which looked very nice. The food was very good. The rooms were a little small but nice and clean and smelled fresh.

Provider Response

Thanks for the feedback, Caring Family Member4. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Chino Hills. We appreciate you taking the time to leave us a review! You really made our day.

laddermom

4

December 22, 2015

I visited this facility

My mom is living at Pacifica Chino Hills, and the community is very nice. It's very well furnished, and it doesn’t have odor or smell like most senior communities do. It's just very pleasant for the family to visit. We like the staff. My mother does not like the food there, and that is about the (only) complaint we have. But other than that, it is fine. Her apartment is very spacious. It's a one-bedroom with a large bath and a small kitchenette. The living room is large, which is good because she is in a wheelchair. They have a lot of activities, but my mother-in-law is blind, so she can't participate in a lot, but they try to accommodate her and make larger bingo cards for her so she could play bingo. They give us a calendar with all the activities, like holiday events. They include the family.

Provider Response

Thank you for your review.

Trish8

5

August 31, 2015

I am a friend or relative of a resident

It has really been great, he is adjusting well, and everybody is really kind, friendly, and helpful. I have seen some ice-cream social, and they play games; they have all kinds of things.

Provider Response

Hi, Thank you for posting your fantastic review for our Chino Hills community. We are so pleased that you and loved one are happy. We post weekly photos and updates on our Facebook page. Be sure to check it out!

Caring82269050

4

August 12, 2015

I visited this facility

I liked the area that Chancellor (Pacifica) is in, and it was a very nice place. It was comparable to the other place I went to, and it was clean. I thought it was very good.

Provider Response

Thank you very much for taking the time to leave us this positive review. We appreciate it & thank you for your review.

Kristina4

4

August 14, 2014

I visited this facility

Overall, I would rate Pacifica Chino Hills a four. The staff seemed very helpful. I thought the rooms were spacious and nice. The dining room was clean, nice, spacious, and organized. I liked that they were a smaller community.

Provider Response

Hi Kristina4, thank you for taking the time to leave a review for us at Pacifica Senior Living Chino Hills. We're happy we could meet your expectations!

Jeanette6

2

June 12, 2013

I visited this facility

We've also visited Pacifica for my mother-in-law. The staff seemed fine. The place and the dining room were nice and bright. The exercise room though was very small. I don't remember much about the rooms, and overall, the whole place did not leave any impression on me.

Provider Response

Jeanette6, we're disappointed to hear of the negative experience you had at our location.

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Costs for Pacifica Senior Living Chino Hills in Chino Hills, California

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$4,250

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,700

Starting Price

Services and Amenities of Pacifica Senior Living Chino Hills in Chino Hills, California

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We do not offer companion suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals

Features

  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation

About Pacifica Senior Living Chino Hills in Chino Hills, California

Pacifica Senior Living is in Chino Hills, California, near Highway 71 and the Adobe Trail. Relatives appreciate the caring, professional staff who are available 24 hours per day. The facility offers a wide range of activities including gardening, baking, singing and movies to keep residents engaged. Events like birthday parties, ice cream socials and holiday parties encourage residents to stay connected with each other. Relatives note the spacious apartments with living rooms that are large enough to accommodate wheelchairs. They also appreciate that the facilities are very clean and well cared for.

Map of Pacifica Senior Living Chino Hills

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