Provider Response
Thank you for taking the time to let us know about your recent experience at Pacifica Chino Hills! We truly appreciate your honest feedback. Take care!
Offers Assisted Living and Memory Care
Concession of $500 off for three months totaling $1500. Ask for details when you tour.
April 04, 2022
Provider Response
Thank you for taking the time to let us know about your recent experience at Pacifica Chino Hills! We truly appreciate your honest feedback. Take care!
October 26, 2021
Provider Response
Thank you for letting us know about your recent visit to Pacifica Senior Living Chino Hills.
August 26, 2021
Provider Response
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Chino Hills. Thank you again, we hope you have a wonderful day!
July 23, 2021
Provider Response
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Chino Hills. Thank you again, we hope you have a wonderful day!
June 22, 2021
Provider Response
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Chino Hills. Thank you again, we hope that you have a wonderful day.
June 21, 2021
Provider Response
Hello Liz, thank you for your positive review! We are very proud of our community and the level of care we provide! Please feel free to reach out at any time to us at any time with any and all questions and concerns; we are always here for you and your family.
November 15, 2020
Provider Response
Greg J., thank you for your kind review; we are happy to pass along your comments to the team here at Pacifica Senior Living Chino Hills!
March 17, 2020
Provider Response
Dear Cathy, thanks for sharing your feedback we are very upset to hear that your experience did not meet your our our expectations. It was an uncommon instance and we are very sorry. During this fluid time with the COVID-19 regulations, we missed the mark. We would love to make things right and continue an open line of communication to bring you back for another tour. Again, our apologies we would love the opportunity to speak with you again soon. Chad Ormsby | Community Relations Director Pacifica Senior Living - Chino Hills
October 15, 2019
Provider Response
Hi, thank you so much for your detailed positive review. We are very happy to read this and feel the same way about you and your mother. Thank you again, your kind words mean a lot to us.
October 15, 2019
Provider Response
We love to see reviews like yours and THANK YOU for sharing and joining our events. We do love what we do and we love our residents! Please do share our community with everyone you know, we would love to meet them!
October 08, 2019
Provider Response
Hi Rachelle, thank you for sharing your positive experience. We are very happy to hear this, as each care plan is optimized to ensure it meets all our individualized residents needs. We enjoy having your mother here with us and so glad to hear that she considers us her home. We feel the same way! Until we see you again, please have a wonderful day.
September 25, 2019
Provider Response
Hi, thank you for sharing your positive experience here on our Caring profile. We are sorry to hear that your Dad has a cold, but rest assure3ed that we are here for him & will take excellent care of him. Did you know we have a Facebook page with pictures of our residents and their activities? (The link to the Facebook page is on our website). Please feel free to contact with any and all questions. We hope you have a wonderful day and we thank you again for sharing your review.
September 21, 2019
Provider Response
Hi Patricia, thank you for sharing your positive experience! After being completely remodeled in 2014, our community became a wonderful location with conveniences while still maintaining a cozy, home-like house environment. We love to see reviews like yours and thank you again! We hope that you have a wonderful day.
December 12, 2018
Provider Response
Thank you for your kind words and this wonderful review!
March 03, 2018
Provider Response
We'd like the opportunity to discuss your review, so if you're willing, please contact our Executive Director. We hope to hear from you to resolve this matter.
June 01, 2017
Provider Response
Thank you for your review, your opinion is very important to us. We are proud of our community and the exceptional level of care we provide. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Please feel free to contact with any and all questions, (909) 581-4889.
October 20, 2016
Provider Response
Thank you for your review, your opinion is very important to us. We are sorry that our community did not meet your needs, and we hope that you find the community that is right for you. We appreciate your time and wish you well. Thank you again for your consideration. (909) 581-4889. Please let us know if there is anything else we can do for you; we are more than happy to help!
October 11, 2016
Provider Response
Thank you for leaving this detailed review about your experience with our community. We appreciate it! We are so pleased you enjoyed your visit to Pacifica Senior Living Chino Hills! We are sorry to hear that we were not the right fit and hope that you find the perfect community for you. Please feel free to reach out to us at any time if we can be helpful to you in the future.
July 01, 2016
Provider Response
Shoppin2do, thank you for taking the time to leave us your review. We thank you for your consideration and look forward to seeing you again. Did you know we have a Facebook page and post weekly pictures of our residents and their interesting activities? (The link to the Facebook page is on our website). Please feel free to reach out to us at the community at any time with any and all questions. 909 632.7070
June 28, 2016
Provider Response
Thank you for your positive 5 star review. We have done a comprehensive senior living study and found that our rates are right in line with the competitors. In fact, we found that we are a better value with more programs and options. We hope that you find the community that best fits your needs and you are happy in the community you choose. We thank you for your consideration! Please let us know if you can be of any help to you in the future. (909)632-7070
May 18, 2016
Provider Response
Hi Christina, Thank you for your thoughtful and positive review! We appreciate you taking the time to leave us a review and we are so happy to hear all the wonderful things you said about us. Thank you!
May 10, 2016
Provider Response
Tracy, thank you for leaving this detailed feedback about your experience with our community. We recently freshened up our dining room by adding new light fixtures, art work and repainted! We also made many other improvements to our community and would like to invite you back for a free tour to see how we have changed for the better. We look forward to hearing from you.
March 31, 2016
March 27, 2016
Provider Response
Thanks for the feedback, Caring Family Member4. We strive to provide excellent care and service to our residents and their families at Pacifica Senior Living Chino Hills. We appreciate you taking the time to leave us a review! You really made our day.
December 21, 2015
Provider Response
Thank you for your review.
August 30, 2015
Provider Response
Hi, Thank you for posting your fantastic review for our Chino Hills community. We are so pleased that you and loved one are happy. We post weekly photos and updates on our Facebook page. Be sure to check it out!
August 11, 2015
Provider Response
Thank you very much for taking the time to leave us this positive review. We appreciate it & thank you for your review.
August 14, 2014
Provider Response
Hi Kristina4, thank you for taking the time to leave a review for us at Pacifica Senior Living Chino Hills. We're happy we could meet your expectations!
June 12, 2013
Provider Response
Jeanette6, we're disappointed to hear of the negative experience you had at our location.
June 23, 2021
Provider Response
Hi Lynn, thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Chino Hills. We appreciate it & so do our other reviewers at Caring. We hope to see you again soon!
October 20, 2020
Provider Response
Thank you so much for your positive review! We are very proud of our community and memory care program. We have a fantastic Executive Director who fosters an atmosphere of acceptance and warmth. He and the outstanding staff genuinely care for all our residents, and their families. We have engaging and interesting activities in our homey cottages for our residents.
October 17, 2019
Provider Response
Hi Debbie, it is our honor to care for your father and we appreciate you sharing your positive comments. We have a very special senior living community, are devoted and caring staff work as a team to provide the best possible care for our residents.Thank you so much, we hope you have a wonderful evening.
October 12, 2019
Provider Response
Hi Stephen, we are very appreciative of you taking the time to share your experience. Our dedicated and caring staff is highly-trained and passionate about offering the best care and we glad to see you agree. We love what we do and it was our honor to care for your father. Thank you again, we hope you have a wonderful day.
What ongoing training does the staff receive in dementia care?
Dementia care training starts at orientation and continues throughout the staffs’ tenure. Onboarding includes 26 hours of Dementia and Assisted Living care training with 3 – 5 days of hands-on training. Ongoing training is comprised of computer-based learning (8 additional hours per year); hands-on live classroom training (4 hours per year); and monthly in-service events led by the registered nurse, executive director, or a third party vendor.
Describe the overall population of assisted living residents at Pacifica Senior Living Chino Hills. What is their average age? What are their favorite things to do?
Our community consists of very active and involved residents with an average age of 75-85. Residents enjoy bingo, trivia games, arts & crafts, painting , music , out of the community events and much more.
What programs or activities does Pacifica Senior Living Chino Hills offer to enrich residents' well-being?
We offer a variety of programs and activities such as an exercise program, yoga, card and other group games, music, arts and crafts, painting, outings to restaurants and much more.
What places are near Pacifica Senior Living Chino Hills or within walking distance for assisted living residents to enjoy?
Residents love the nearby park to take their walks to enjoy the beautiful scenery.
What transportation services does Pacifica Senior Living Chino Hills offer to assisted living residents?
We offer weekly transportation services with our community van to medical appointments, banking and shopping.
What makes the chef or dining program at Pacifica Senior Living Chino Hills exceptional? What kind of menu can assisted living residents expect?
All of our residents experience a 5 star restaurant dining experience. We offer a variety of menu items and also have alternate menu choices for those residents with special dietary needs.
What safety features or security measures does Pacifica Senior Living Chino Hills offer to assisted living residents?
We have personnel 24 hours a day that can handle any security issue that should arise.
How does Pacifica Senior Living Chino Hills keep residents' families informed about their loved ones?
Family members are informed by telephone calls, text messages, e-mails, and informative letters by mail.
What is the care staff-to-resident ratio at Pacifica Senior Living Chino Hills during daytime and nighttime hours?
We staff accordingly to current resident needs.
If Pacifica Senior Living Chino Hills accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are a pet friendly community and our fury friends are welcomed in our common areas, patio, and the beautiful park across the street.
What ongoing senior care training does the staff receive?
We partner with the Institute for Professional Care Education to train our staff and provide ongoing classroom setting throughout the year.
How many staffers are on duty in the daytime and overnight?
During the day, our staff includes a registered nurse, a med tech, three caregivers, an activities director, and other ancillary staff, such as kitchen, maintenance, and administration personnel. Our overnight staff is comprised of a med tech, two caregivers, and a registered nurse on-call.
What safety features or security measures does Pacifica Senior Living Chino Hills provide to protect residents who wander?
We provide a memory care program for the safety and security of the wandering resident.
What programs or activities does Pacifica Senior Living Chino Hills offer to keep residents engaged? How does the staff engage residents' long-term memories?
Pacifica Senior Living offers a robust activities program staffed by an activities director and an activities assistant. Group activities including, but limited to, exercise, gardening, movies, baking, putting golf, and singing are scheduled seven days a week from 9:30am through 6:00pm. Additionally, individual one-on-one activities, such as manicures and jewelry making, are ongoing throughout the day. Long-term memories are engaged through activities specific for long-term stimulation and reminiscing with memory books. Other activities include, but are not limited to, live music, dance groups, birthday parties, dance parties, ice cream parties, and holiday parties.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident is assessed by the registered nurse every 90 days. After the resident has had his/her assessment, a care conference is scheduled with the family/Power of Attorney and resident to meet with the executive director, registered nurse, and activities director.
What techniques does Pacifica Senior Living Chino Hills use to support memory care residents during mealtimes?
As Pacifica Senior Living practices individual person-centered care, techniques vary per resident and are meant to be independent appropriate. Techniques may include reminders, cueing, mechanically enhanced foods, hand-under-hand assistance, or a total assist with feeding.
How does Pacifica Senior Living Chino Hills keep residents' families informed about their loved ones' health?
The Care Conference, scheduled every 90 days, is the most formal communication with families regarding a loved one’s health. However, Pacifica Senior Living maintains an up-to-date Facebook and distributes a monthly newsletter with a wealth of information regarding the community and its residents.
Describe the neighborhood around Pacifica Senior Living Chino Hills. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are near a residential neighborhood and minutes from the 71 freeway.
Is Pacifica Senior Living Chino Hills affiliated with a hospital if more care is needed?
Although Pacifica Senior Living does not have a corporate affiliation with a hospital, our community works closely with Willamette Valley Hospital located within 4 miles from our facility.
Located in the greater Los Angeles Area, Pacifica Senior Living Chino Hills offers assisted living and full-service memory care programs, providing a warm, inviting and familiar environment for residents with Alzheimer's disease and other forms of dementia. Our community focuses on programs that help individuals with memory loss to thrive while managing the issues of dementia.
Our residential care community offers an atmosphere of home and comfort, reducing the feeling of loneliness and confusion. We understand how important this is to our residents and their loved ones. While providing the best in customized care for our residents, we also provide support and education for families, helping the entire family enhance their understanding and happiness.
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