Right at Home Chesterfield, VA

Offers Home Care

34 Reviews
Call (804) 681-3779
Right at Home Chesterfield, VA (804) 681-3779
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Reviews of Right at Home Chesterfield, VA

34 Reviews Write a review

Home Care Reviews for Right at Home Chesterfield, VA

April 02, 2019

By Hattie P

I am a current client of this provider

They do whatever needs to be done. They are usually on time and they are usually here.

April 02, 2019

By Jeannie P_1

I am a current client of this provider

I had a stroke and they helped accommodate me with my movement. I like that they really try to act quickly to respond to my needs.

March 05, 2019

By Michael 3

I am a current client of this provider

It's helped me a lot. It's provided what I need. I like that they have done what I need.

March 05, 2019

By Jean P_2

I am a current client of this provider

I could not do without them because they come in and change and bath her for me. I am only really familiar with just the one caregiver and from the beginning they have always been prompt. They always has a good attitude, and they take the time to talk to my mom.

February 05, 2019

By Cornelius 3

I am a current client of this provider

They make quite a bit of difference. I needed someone, and they came to me right away. They looked into having the VA pay for it. They are on the dot and right on time when I need them.

January 14, 2019

By HillaryJ

I am a past client of this provider

My family used Right At Home for at-home care for my mom (who has severe mobility issues) during the weekdays while my dad went to work. I would not recommend this company to anyone looking for care for a loved one. Her caregiver was consistently late (15 minutes +) arriving in the morning. The caregiver stayed on her cell phone the entire day texting, on social media, and taking personal phone calls. The caregiver barely interacted with my mom unless my mom explicitly asked to be taken to the bathroom, in which case the caregiver would take her. One day, my mom lost her strength while walking, while the caregiver was present, and ended up on the floor. For some reason the caregiver would not or could not help get her up? (Though my mom is a very petite woman). My mom had to have the caregiver call my uncle who was at work 30 minutes away, and he had to drive over to the house to help get my mom out of the floor, at which point he stayed with my mom and the caregiver through lunch. He prepared my mom's lunch for her, and even prepared the caregiver lunch as well. My family only used Right-At-Home for a short period of time. My parents have switched to a different agency and it has been a night-and-day difference in terms of quality of care and my mom's overall happiness. I would not recommend this company to anyone who has a loved one who needs care, especially now that they have switched to another agency and seen the level of service, compassion, and attention other companies provide (at a lower cost too!)

January 07, 2019

By Clarence P

I am a past client of this provider

I am dealing with a lot. They could get medicine for him and get equipment. They were very thorough, respectful, and courteous.

November 02, 2018

By Tiara P

I am a past client of this provider

They were understanding of what I needed done. I liked how they were personal and they communicated everything and I liked the quality of care.

October 04, 2018

By Bob Y_2

I am a current client of this provider

It's good. They have been able to help me out quite a bit. They have been able to provide me time I would not be able to do if I did not have a caregiver. For example, I had a late work appointment and I couldn't pick my mom up at the senior center, and they did that and cooked her dinner. They show up on time, are courteous, and are professional.

October 04, 2018

By Anonymous_267

I am a current client of this provider

The caregivers that they have sent have all been replaced. They could get better caregivers.

October 03, 2018

By Virginia W_3

I am a current client of this provider

She sponge bathes my husband and dresses him. She cooks dinner, which is very helpful. The person they send does everything that needs to be done.

September 26, 2018

By Teresa H_1

I am a current client of this provider

Just supply caregivers that know what they're doing. Have their caregivers be on time and supply caregivers with the proper supplies for the clients.

September 11, 2018

By Thomas 3

I am a current client of this provider

They helped with light housework and total care for someone who's completely disabled. They are dependable.

August 22, 2018

By Ellis 3

I am a past client of this provider

Most of the aides that they sent in acted as if they didn't know what to do when they got here. They didn't want to do what was on the paper. They should have been willing to get him up and walk with him. They need to train their caregivers and tell them what they are expected to do when they come in.
Provider Response
I am very sorry to hear about your experience. Our goal is always to provide the best care for each client as well as provide relief for the in-home caregiver. I will use this feedback to make necessary changes in our orientation processes. Thank you for providing us valuable feedback. Cassy Paminiano, Owner Right at Home Chesterfield, VA

August 15, 2018

By David C_11

I am a past client of this provider

They were there to assist me when she needed. I liked the lady they sent us.

August 02, 2018

By Marsha D

I am a past client of this provider

The most helpful thing they did was bathe my husband. The people who run Right at Home, the office staff, are terrific. The downside is that my husband only needed care for a couple of days a week, and consequently, there was often a different person.

July 20, 2018

By David C_16

I am a current client of this provider

They prepare my meals and assist me outside to the drug store. I have trouble getting around and they are helping me do that.

July 05, 2018

By Bill R

I am a current client of this provider

They have made a huge difference in our lives because the caregiver that we have, definitely takes her job seriously and works nonstop to make sure my loved one has the best care she can provide. It was a pretty rough start, but I went through probably 10 or 15 caregivers before we got the one we have now.

June 05, 2018

By Paul L

I am a current client of this provider

They have helped the most by giving me the freedom to do things I would like to do. I would say they are very good at working with my husband and have a good rapport.

May 02, 2018

By Charles 3

I am a past client of this provider

They sent a different caregiver every day, which was hard to keep up with. I had to stay at home every day with the caregiver and tell them what to do, when I needed to get out.
Provider Response
While we do our very best to provide the same person every day, we also want to provide someone who is a good fit. From time to time we have to make changes to ensure each client is receiving the appropriate care. With that being said, I do appreciate your feedback and will continue to work very hard to keep caregiver changes to a minimum.

March 02, 2018

By Duane R

I am a current client of this provider

I like the care and the attention that the caregiver gives my husband and the detail at which they do it. They take care of my husband by being very intuitive to his needs.

March 01, 2018

By Christiane V

I am a current client of this provider

I think with the nursing assistant that they sent, I would recommend sending someone a little more dependable. I was not pleased with her attitude. It would have made it easier if the caregiver was there on time to our apartment. Just having a break once in a while would be lovely.

December 01, 2017

By Angeline, PACE J

I am a current client of this provider

I get along really well with my caregiver with Right at Home. My caregiver is experienced and does good work. The caregivers feed me and prepare me for bed.

November 02, 2017

By Jim W_9

I am a current client of this provider

Right at Home is reliable, pleasant to deal with, and true to their word. They are also flexible and willing to change hours as necessary. The services have been very helpful. I don't live in the same city as my mother, so I'm not there with her. It is comforting to know that the caregivers are there and helping my mother out.

October 04, 2017

By Deb B

I am a current client of this provider

Right at Home has efficient workers. Right at Home has some people who care about us, and some who don't.

January 31, 2016

By Gaylyn Perry

I am a past client of this provider

Our needs were unable to be contracted to another care organization and we were referred to Right at Home. There are no coincidences or luck but divine providence when things like this happen. Their care was straight from heaven. The integrity in which they did their business all the way to the individuals who stayed in my mother's home permeated the interactions of Right at Home. They called me with any changes or concerns and even came to my moms funeral. A true gift from God.
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About Right at Home Chesterfield, VA


Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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Right at Home Chesterfield, VA

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