At Your Side Home Care - The Woodlands, TX

Offers Home Care

101 Reviews
Call (800) 973-1841
At Your Side Home Care - The Woodlands, TX (800) 973-1841
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Reviews of At Your Side Home Care - The Woodlands, TX

101 Reviews Write a review

Home Care Reviews for At Your Side Home Care - The Woodlands, TX

July 01, 2022

By Clyde & Jamie K

I am a current client of this provider

She drives us wherever we need to go. I trust my caregiver with anything.

Provider Response

Thank you for sharing with us your positive experience with your caregiver!

July 01, 2022

By Jennifer L_9

I am a current client of this provider

The agency has helped us the most by providing caregivers that go above and beyond. I'd tell a friend that I like that we've had really good caregivers and the agency has been good at filling in spots when caregivers can't come.

Provider Response

Hi Jennifer, thank you for your kind words and for the opportunity to help!

June 08, 2022

By Dorothy H_21

I am a current client of this provider

They could be more ambitious, a self starter. They could improve communication with the scheduler.

Provider Response

Hi Dorothy, we appreciate your feedback and will look at our handling of your case so we can create a plan for improvement.

June 01, 2022

By Lawrence "Larry" B

I am a current client of this provider

They do a very good job in what they're doing. I like that they come in and are very professional and personable.

Provider Response

Thank you for your feedback Larry! I'm so glad you are pleased with our service!

June 01, 2022

By Barbara G_52

I am a current client of this provider

Birdie is just a perfect caregiver. Birdie does anything that ask her to do.

Provider Response

Thank you for your feedback Barbara! Yes, Birdie is quite awesome:)

May 05, 2022

By Karen A_12

I am a current client of this provider

They have provided Dr visits and picking up prescriptions. I love the gal who comes. She is on time.

Provider Response

Hi Karen, thank you for your kind words and I'm so glad you enjoy your caregiver!

May 05, 2022

By William "Bill" K

I am a current client of this provider

The agency can have consistent help come to my home regular people. The agency needs that come to my home to be consistent in the help .

Provider Response

Hi Bill, thank you for your feedback. I will discuss this matter with you over the phone to refrain from sharing personal information publicly.

May 02, 2022

By Richard "Rick" K

I am a current client of this provider

I need them a lot. They have been here on time and do what is needed to be done. They are very prompt. they treat us well and they are friendly.

Provider Response

Hi Rick, thank you for your kind words and for the opportunity to assist you!

April 01, 2022

By Cindy C_17

I am a past client of this provider

I could hardly handle him. The ones who did the upper and lower therapy were very good. He received good care when they came. They answered my questions.

Provider Response

Thank you for your positive feedback Cindy!

April 01, 2022

By Charles R_15

I am a current client of this provider

The caregivers are willing do extra things like take out the garbage or wash my dishes. I like that they come in, give my medication, and ask if they can do anything else for me.

Provider Response

Thank you for your positive feedback Charles! We are happy to help:)

April 01, 2022

By Phyllis C_12

I am a current client of this provider

The provider has helped the most with providing showers and a nurse helping with medication every 2 weeks. It would be nice if the caregivers came at a set time on the weekends.

Provider Response

Thank you for your feedback Phyllis! We will look into the weekend arrival times to see what may be causing the issue and work on a solution to provide better consistency in arrival time.

March 02, 2022

By Roma G

I am a current client of this provider

They do everything that I ask them to. I like the way they do things. They are always on time.

Provider Response

Thank you for your positive feedback Roma!

March 01, 2022

By Frances M_16

I am a current client of this provider

My caregiver has always been on time. I like that the agency because the caregiver who helps me is good.

Provider Response

Thank you so much for your positive review of At Your Side. We really appreciate your feedback and look forward to continuing to serve your needs!

February 10, 2022

By Michael "Mike" Y

I am a current client of this provider

They are there to assist with him. That's helpful because I had a hip replacement. They are very professional and the girls we have are professional.

Provider Response

Thank you for your positive feedback!

February 01, 2022

By Genevieve "Jeannie" P

I am a past client of this provider

They made my experience positive by making it so I didn't have to worry as much about the client. I liked At Your Side Home Care because they were easy to work with.

Provider Response

Thank you for sharing your positive experience Jeannie!

December 22, 2021

By Joanna S_4

I am a current client of this provider

They help us the most by doing everything for us. I like that the agency helps us with our needs and takes care of us.

Provider Response

We are happy to help and appreciate the opportunity to do so!

December 15, 2021

By Kathy W_19

I am a current client of this provider

It is needed and helps. The caregivers mean well and are doing the best they can. It's the best we can do. We've been coordinating this for years. The care is all about profitability. It is very difficult during the pandemic, because Texas doesn't pay a living wage. They don't get the most qualified people. They are just underpaid workers.

December 09, 2021

By Dishberger, W

I am a current client of this provider

It makes life easier, it keeps us from having to do everything. We don't get the same people all the time.

Provider Response

Thank you for your feedback. We are so pleased to be able to make your life easier:)

November 23, 2021

By Johnese T

I am a current client of this provider

It's been helpful to me to have them available. They need to improve their training. The caregivers we had didn't have much training

Provider Response

Hi Johnese, thank you for your feedback! Someone from our team will be giving you a call to gather more details about your experience in an effort to improve our training program.

October 21, 2021

By Virginia M_11

I am a current client of this provider

At Your Side Home Care hires very upbeat caregivers and office staff members.

Provider Response

Hi Virginia, thank you for recognizing the positive attitudes of our field and office staff!! We take great joy in helping others and are glad it shows:)

October 15, 2021

By Tiffany A

I am a current client of this provider

They remind her of daily activities and medication. I like the quality caregivers and the communication between the caregivers.

Provider Response

Thank you for your kind words Tiffany. We love helping your Mom:)

September 24, 2021

By Fran B_2

I am a current client of this provider

They are very reliable. I like the quality of the caregivers.

Provider Response

Thank you for providing feedback. We're so glad you are pleased with our service!

September 20, 2021

By Mark M_21

I am a current client of this provider

They could be a little more proactive in asking for anything that Mom needs done, since she doesn't like to ask for what she needs done. I like their help and companionship for my mom. They are good about coming when they're supposed to.

Provider Response

Thank you for your feedback Mark! I'm glad you are pleased with the timeliness and companionship of our staff. We will communicate with the team the importance of asking your Mom if she needs anything not listed on the Care Plan to ensure her needs are met.

September 13, 2021

By Gavin C

I am a current client of this provider

The on site manager is outstanding and has taken a personal interest in making sure my mom has the best possible caregivers. Most of my moms caregivers are outstanding. They have certain caregivers that are outstanding and some that are not so great. We have problem with caregivers on weekends not knowing what they are doing.

Provider Response

Hi Gavin, thank you for your positive feedback. Manager, Carmen loves working with you and your Mom as well:)

August 27, 2021

By Anonymous_5084

I am a current client of this provider

They can make my life easier by making sure they have the schedules right. The only problem I had was that they had got the schedule confused on 2 days and I was late to work.

Provider Response

Thank you for your response. We sincerely apologize for the scheduling mix up that caused you to be late!!

July 30, 2021

By Barbara L_36

I am a past client of this provider

The one problem was that a different person came almost every time. We only had a caregiver to come for a short period at night and it made it hard to communicate what needed to be done.

Provider Response

Hi Barbara, thank you for sharing your feedback. I apologize for the lack in caregiver consistency for your loved one. We do understand the importance of consistency and always strive for that for our clients.

July 16, 2021

By DeFee, J

I am a current client of this provider

They are there with her, providing her with companionship and help her. I have recommended them before because the first assessment was very helpful. Their billing system is easy to use.

Provider Response

Thank you for the positive feedback and for recommending us to others! A client recommendation is such an awesome compliment:)

June 25, 2021

By Read, B

I am a current client of this provider

Her daily life is pretty well. I do not think she will improve. At this point I do not think they need to improve.

Provider Response

Thank you for providing feedback. We are happy to help.

June 21, 2021

By Anna H_4

I am a current client of this provider

She watches my husband when I'm out. There should be better notification if the person can't come. Ten minutes before doesn't work.

Provider Response

Hi Anna, thank you for your feedback. While staff members do occasionally experience last minute issues that prevent them from getting to work, we do always try to get a replacement caregiver to our client's homes as quickly as possible.

May 22, 2021

By Diane G_8

I am a past client of this provider

They have helped us the most by allowing us to be free of worry. I would tell a friend that they are professional.

April 30, 2021

By Janie M_4

I am a current client of this provider

The client can still walk. They provide company for him. The caregiver is amazing. I just love her. Her name is Kathy.

Provider Response

Thank you for taking the time to provide feedback! Yes, Kathy is amazing and we love her too:)

April 26, 2021

By Anonymous_4754

I am a past client of this provider

I was pleased with the man that came out for my husband. They can get back to us more. Sometimes it is hard to get an answer we are looking for.

Provider Response

I'm so sorry you had a hard time getting the answer you were looking for from us! Please call and ask for Tamara directly and I will do my best to clear things up:)

March 29, 2021

By Michael W

I am a current client of this provider

They've helped just by showing up and being willing to do whatever needs to be done for personal grooming and mobility. I would tell a friend that they're very caring, dependable, and professional.

Provider Response

Hi Michael, thank you so much for your kind words! We're happy to help:)

February 24, 2021

By Brian H_11

I am a current client of this provider

I wouldn't have been able to help my dad without their help. I like that they have wonderful communication. They are very prompt in assigning staff.

Provider Response

Hi Brian, thank you for your positive feedback. We are happy to help:)

February 16, 2021

By Sara C_3

I am a current client of this provider

We love our caregiver. She does a great job. When we have substitutes we have had terrible experiences. They are very quick to respond. They always get back to me. I feel like they actually care about my mom. We have made a personal connection.

Provider Response

Hi Sara, thank you for letting us know how much you enjoy your regular caregiver. I sincerely apologize for the bad experience you've had when your regular caregiver could not make it. If you would like to discuss further, please contact me directly.

January 29, 2021

By Brus, L

I am a current client of this provider

They come in the morning to help her bathe and dress. The convenience of having them at the conservatory where my mother lives is very helpful.

December 21, 2020

By Koseluk, R

I am a current client of this provider

They have helped her by taking care of her and providing companionship. I like that they have good people there.

December 17, 2020

By Caldwell, G

I am a current client of this provider

They help me with things that I cannot do anymore like laundering my towels. They are thorough.

December 10, 2020

By Turrell, A

I am a current client of this provider

They walk her dog. They are what is available to her but I don't know them well so I would like to know them better.

December 10, 2020

By Barrett, M

I am a current client of this provider

It's helping her to get more exercise and to be more alert. They are there and doing things we can't do for her. They take good care of people and listen to what they need and provide it.

November 25, 2020

By Lankford, L

I am a current client of this provider

They have good communication. I like the personal involvement for my mom and they are caring about her.

November 20, 2020

By Kelly, R_1

I am a current client of this provider

They are very helpful in doing what is needed. I like that they are responsive when I call them.

October 30, 2020

By Hunter, M

I am a current client of this provider

They help with the food and her eating. They provide general care. They are punctual, friendly, and helpful.

October 28, 2020

By Shotts, H

I am a current client of this provider

They should have enthusiasm for the day and being alive. My day to day contact with At Your Side is with the caregiver. I have had hit or misses. I understand that comes with the territory. The caregiver we have now is poor.

October 27, 2020

By Kelly, R

I am a current client of this provider

They have been very responsive to our needs. I like that they answer the phone and they are familiar with my family and me.

September 28, 2020

By Griffin, K

I am a current client of this provider

It is a nightmare for me and the previous caregiver to relay the messages about medicine when they are changing. I can't the same caregiver consistently.

August 28, 2020

By Anonymous_4007

I am a past client of this provider

My mom is a very independent person and she is having trouble letting go of that independence to let someone help her. The lady was thorough and pleasant when she came to do the evaluation.

August 26, 2020

By Kaiser, C

I am a current client of this provider

They are able to help when I am not available. They are convenient.

August 20, 2020

By Schubert, J

I am a current client of this provider

They have to come out and change the cast. They are all really nice.

July 31, 2020

By Yates, P

I am a current client of this provider

My husband needs 24 hour care and I need a break and I bring them in when I think it is necessary for myself. They are professional and the people they send are good and I just do not have issues with them.

July 28, 2020

By Ward, S

I am a past client of this provider

We didn't get to use it for what we needed it for. I like that they did what we needed them to and did what I asked.

July 20, 2020

By Carbery, J

I am a past client of this provider

If there is no other care, my sister and I have to do everything for the client. It means a lot to have the care for him. It gave me time that I was not responsible for. Everybody I've talked to is very professional. They are sincerely concerned if I call for something.

June 23, 2020

By Sue M_11

I am a current client of this provider

The service has helped the most in the caregiver provides everything that I need. She does a great job cleaning. I love the caregiver that I receive.

June 23, 2020

By Wambaugh, L

I am a current client of this provider

If we every have to change the times they come, they are very accommodating and helpful with that. They are dependable and they do a good job taking care of my mother-in-law and we are happy with them.

May 26, 2020

By Sander, E

I am a current client of this provider

We've had a lot of unevenness in the caregivers. We've had good and bad ones. I like the management.

May 15, 2020

By Riley, M

I am a current client of this provider

We couldn't get along without the caregiver. I like the service we get and I like our caregiver.

April 28, 2020

By Crabbe, J

I am a past client of this provider

It was great. It was accomplished and she was able to get her treatment done. The people did what they needed to do. They were great.

April 20, 2020

By Nixon, O

I am a current client of this provider

I couldn't take a bath if I didn't have my caregivers. I would recommend the company because many caregivers have been very nice.

April 14, 2020

By Horn, R

I am a past client of this provider

It was a much needed service, there were a few kinks but we got it. I know their reputation precedes them. They are right there in the buildings, the staff are known by name.

March 25, 2020

By Joe B_8

I am a past client of this provider

It was very positive. She relieved the rest of the family by being there. It allowed us to focus on other things. We have had service, and she has done a very good job.

February 26, 2020

By Rusche, W

I am a current client of this provider

They help me get around in my wheelchair. They are available when I need them.

February 20, 2020

By Struble, J

I am a current client of this provider

We are only using it as we need it so it is not every day but I love the quality and flexibility and ease to work with them. The ease to work with individuals on schedules.

January 28, 2020

By Durham, A

I am a past client of this provider

They took the information. They transported him back to his nursing home when we were out of town. They just met our needs. They were efficient and met our needs. They came when we asked.

January 24, 2020

By Craig, G

I am a current client of this provider

I don't have to worry about her. I know that they are going to be there and check on her. They contact me every day after they have gone to her apartment.

January 22, 2020

By Donald H

I am a current client of this provider

It's so different than the agency we had before. They treat me like a human being. They notice when I need help. I like how well trained their people are. They keep the same person with me so I'm not constantly with someone new.

December 19, 2019

By Ellis, P

I am a current client of this provider

They do activities of daily living with her. The girls are all pleasant, and she enjoys them. They are responsive when we call. They always meet her needs.

December 19, 2019

By Corley, E

I am a past client of this provider

They have freed me up. They can do more exercises to strengthen her arms. They are accommodating.

November 14, 2019

By Elizabeth B

I am a current client of this provider

If my loved one's blood pressure is high or low, or if my loved one isn't feeling well, they will let us know. They're reliable, and they come everyday. They seem to care about my loved one, and they are kind to my loved one.

October 15, 2019

By Zarin, D

I am a current client of this provider

It has allowed me to have a little more flexibility and independence. It has given a break for another permanent employed caregiver that I have. I like their communication and coordination with the consultant that I have in the elder care world. I like their flexibility in providing caregivers and their ability to find substitute caregivers when necessary.

October 04, 2019

By Sandra D_12

I am a past client of this provider

They made it easier by helping me with cooking and cleaning. I would recommend them because they were efficient.

October 01, 2019

By Lavara, G

I am a current client of this provider

They are friendly and punctual. I like the people because they are very personable.

September 27, 2019

By Anonymous_2501

I am a current client of this provider

At the time, I was working full time, and my brothers are still working, so it's so nice to know that they are in safe and good hands. The caregivers are very well. I feel like we're trying to keep the same caregivers so that my parents don't have strangers, but that's kind of hard to get people to work on the weekends. They use the same pool of people. They take into consideration the importance of our parents' care. They are very compassionate, very flexible, and accommodating.

September 27, 2019

By Young, A

I am a current client of this provider

If I need something, they are always there. I like my helper.

August 14, 2019

By Shelledy, V

I am a current client of this provider

They are giving both of us peace of mind. They have been very accommodating to my mom's schedule.

July 30, 2019

By Stevens, D

I am a current client of this provider

It's been a great impact. It has allowed her to stay independent longer and not have to move into a place with nursing care. Occasionally, they forget to make mom take her medicine. Everything else is fine.

July 17, 2019

By Wireman, P

I am a past client of this provider

They helped by cleaning and being here since I was here by myself all day. I liked everything. What they did here at my home was clean my house, and they did it well.

June 24, 2019

By Anderson, D

I am a past client of this provider

They have personal contact. The workers were dedicated.

June 12, 2019

By Audie R

I am a current client of this provider

Their company gives her medicine, since she forgets to take her medicine. It is important to get her medicine and to monitor her blood pressure. They are consistent, on time, very friendly, and very outgoing.

May 30, 2019

By Bird, B

I am a past client of this provider

They gave us very capable people. They have been most cooperative, and they've supplied us with care.

April 29, 2019

By Mullins, E

I am a current client of this provider

They are good at working with me on scheduling. They have been able to work with me when the caregiver can't come. It was recently less than desirable. We have addressed these issues.

April 12, 2019

By Adams, L

I am a past client of this provider

They were supposed to follow the directions and do what was written down. It was not punitive, and they were simple things like making sure she gets a bath on Wednesday. They didn't really read the information that was provided. We had things that mother was supposed to have all the time on her fridge and they never read it. They should have come in and read what mother needed everyday.

April 12, 2019

By Brown, A

I am a current client of this provider

If they were on time and were not so rushed, it would be better. I wish they would stay the duration of the time allotted and not leave early. They would have a greater positive impact. I would like the helpers to stay for the duration that they are supposed to.

March 12, 2019

By Carol B_19

I am a current client of this provider

It has been a life saver. Before, I would worry about him while I was working, but now I do not have to worry about him. It seems like everybody is very congenial and very willing to do what they need to do.

February 12, 2019

By Conrad, A

I am a past client of this provider

It was pretty consistent, they helped me to give me a shower, and after that, I found them other things to do. They did what they were supposed to do and I had no problems.

January 25, 2019

By Anonymous_1248

I am a current client of this provider

We know that there is someone with my loved one all the time. They also have people that stay at night with them. I like that they can provide a substitute if the caregiver can't come in.

January 25, 2019

By Berg, A

I am a past client of this provider

They were able to jump in really quickly and help out right away. I liked their flexibility depending on the needs of the day.

January 02, 2019

By Kim

I am a current client of this provider

We're using At Your Side Home Care. So far, so good. The caregivers are excellent and the scheduling is perfect. I spoke to Heather and I liked her very much. I would highly recommend them. The caregiver gives him a bath, helps him with use the bathroom, feeds him, cleans him, and does anything that's required.

December 13, 2018

By Stokes, M

I am a past client of this provider

They allowed me to do other things so I didn't have to spend 100% of my time with her. They seem to bond well with my mother. They were very conscientious and my mother felt very comfortable with them.

December 12, 2018

By May, A

I am a past client of this provider

I am up and walking now, so they were completely helping me. I liked the people.

December 07, 2018

By Hunter, T

I am a current client of this provider

I finally wound up with a caregiver who really knows their job and is really helpful. I've had almost two dozen caregivers since I started. They're very good.

November 29, 2018

By Anonymous_872

I am a current client of this provider

If I have to tell them what to do everyday, I might as well do it myself. I would like someone who can come in and efficiently do their job.

November 12, 2018

By Guerra, P

I am a past client of this provider

They explained the care well to us. They sent us good people.

October 12, 2018

By Riley, J

I am a current client of this provider

Last night, they left the medicine box unlocked. My mom got into the box and she doubled up on her pills. Their people make mistakes.
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About At Your Side Home Care - The Woodlands, TX

Our company missions is to Improve the Quality of Life and Level of Independence for every Client and Family receiving our services. Our philosophy is simple - Live Your Best Lift Possible.

Our specialized in-home care is uniquely designed to meet your needs and support your family. We track quality of care to be sure your concerns are quickly addressed. Our highly-trained staff are always available, 24 hours a day, 7 days a week, including holidays. We are committed to assuring every client and family whom we serve that "Your care is our first concern." by coordinating all aspects of a client's care and adhering to the highest employment standards accepted by the In Home Care industry.

At Your Side, part of ComForcare Senior Services, is a member of the Home Care Association of America and has received multiple employee and customer satisfaction awards including Home Care Pulse Leader in Excellence, Employer of Choice, Provider of Choice, and Caring Stars Award.

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Services and Amenities of At Your Side Home Care - The Woodlands, TX

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Home Maintenance
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: First Aid And/Or Cpr, Emergency Procedures, Fall Prevention, Cooking And Special Diets, Hospice Care

Payment options

  • Credit Card
  • Check
  • Payment Options Extra: Ltc Insurance, Va Benefits

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: Personal Assistance Services
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At Your Side Home Care - The Woodlands, TX

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