They have made our lives easier through companionship for my mom and help around the house. It's nice to have someone else help out, not just family.
I like that they genuinely care.
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(832) 536-8188
Reviews of Right at Home Northwest Houston
Home Care Reviews for Right at Home Northwest Houston
September 21, 2022
I am a current client of this provider
September 21, 2022
I am a current client of this provider
Their feedback and their care has made a positive impact.
I like the agency's staff.
September 08, 2022
I am a current client of this provider
The caregivers are qualified and they do a good job.
The caregivers are good and they follow up.
September 07, 2022
I am a current client of this provider
They take good care of my mom so I don't have to worry about her.
They are dependable.
August 22, 2022
I am a current client of this provider
I like that I know that I have care for my mother.
I've liked the integrity of the whole program and the quality of the caregivers.
August 09, 2022
I am a current client of this provider
They always seem to be kind and courteous.
They could improve the consistentcy of the caregivers.
August 01, 2022
I am a current client of this provider
We've just started. We don't need a whole lot of care, but it gives me time to get a few errands done and go to a woman's Bible study. I can go to my appointments. It frees me up to get my own things done.
They first came in and gave us as much information as we needed to get started.
August 01, 2022
I am a current client of this provider
It's mostly her because she is bedridden so there is not much they can do for her.
I really like that they are very flexible with us.
July 18, 2022
I am a current client of this provider
I have felt comfortable when I leave the home and I leave my mom with the caregiver.
I like that everyone that has come into my home has been kind and professional.
July 07, 2022
I am a current client of this provider
The provider could give us more communication on the schedule.
I like this agency because they are attentive.
July 07, 2022
I am a current client of this provider
They provided transportation for the most part.
They did what we need.
July 06, 2022
I am a current client of this provider
They have made it positive because of the selection of their aides and their understanding of my needs.
They work diligently to find someone when I need someone on short notice.
I like that most of the aides have been excellent.
They try hard to get people to help me.
July 01, 2022
I am a current client of this provider
They could be on time and give a consistent caregiver.
They could have more professional caregivers come in.
Provider Response
Right at Home continues to strive to provide consistent caregivers for each of our clients. We work diligently with our clients to address the concerns and find the right fit for the family and the client. Our staff is open and willing to discuss measures to address concerns with caregivers.
June 21, 2022
I am a current client of this provider
It's helpful just to have someone there.
They've been very attentive.
June 17, 2022
I am a current client of this provider
They are able to know what to do and how to care for my husband. The caregivers are always patient.
They sometimes don't have consistency in caregivers. It is hard to find consistency in replacement for the main caregiver.
June 14, 2022
I am a current client of this provider
Patricia is amazing. She is there to help my parents out so I can take care of my own family.
They are responsive when there are issues.
June 07, 2022
I am a current client of this provider
Right now, I have a caretaker that is only serving me 13 hours a week. They need to be able to provide a backup in case my caretaker is unable to take me to a doctor's office.
I would like them to improve their communication. The communication among their staff is very poor.
June 02, 2022
I am a current client of this provider
It helps to have someone take care of my wife so I don't have to do it all myself.
They have provided good caregivers.
May 23, 2022
I am a current client of this provider
The caregivers come to take care of Betty and support for her.
I like that they are very responisve.
May 20, 2022
I am a current client of this provider
They take care of whatever her need is.
All the workers that we have had here had been really compassionate, helpful; they do their very best.
May 09, 2022
I am a current client of this provider
They tend to his every need like getting water to keep him hydrated.
I really like that they are effective communicators.
May 09, 2022
I am a current client of this provider
He really likes the company. He likes that they help to push him to do what he needs to do to take care of himself, such as taking a shower.
They stay in good contact and are very flexible with what we need.
May 03, 2022
I am a current client of this provider
They have provided the care needed.
I like that the aide pays attention to my husband.
May 03, 2022
I am a current client of this provider
Right now I'm 88 years old and there are certain parts of me that need help. I need help in bathing and I need help getting around. Everything is harder to do.
I like that they are prompt and there's a supervisor who comes every month and double checks on anything. If they think I need something else, they would up the care and they check with me and see if I need anything.
May 03, 2022
I am a current client of this provider
The caregivers have helped the most by helping my mom get my dad up and moving around. They get him cleaned up when he needs to be. The caregivers do a lot.
I like that some of the people that they send are really good.
April 19, 2022
I am a current client of this provider
I like that I have known her for a long time and she is a friend. I really love Dixie.
I like that they are dependable.
April 19, 2022
I am a current client of this provider
They are there and everyone they have sent, he has liked.
I like that they are very responsive.
April 04, 2022
I am a current client of this provider
They have taken the care of my mom, I am not the caregiver anymore so now I can have a relationship with my mother.
They were able to give consistent care and its benefits my mom. They get to know her and have a relationship with her.
April 04, 2022
I am a current client of this provider
They try to accommodate his needs.
I like that they stay in touch with you and see how things are going.
April 04, 2022
I am a current client of this provider
They help with her everyday living.
I like the caregivers that we receive and the prompt attention if we have any issues.
March 17, 2022
I am a current client of this provider
I don't have to worry about anything they took care of everything for me.
I like the services that Right at Home provides.
March 17, 2022
I am a current client of this provider
They make sure my mom and dad are looked after so that I can get stuff done.
I like the caregivers and management is helpful.
March 01, 2022
I am a current client of this provider
They did exactly what we need them to do.
The communication is excellent and the quality is good.
February 17, 2022
I am a current client of this provider
They could follow what is in the book.
They sent some great ladies to my mom and manage her care well.
February 15, 2022
I am a current client of this provider
They see medical and physical issues I may not pick up on.
They keep in contact on a daily basis.
February 09, 2022
I am a current client of this provider
They do almost everything for her. They feed and change her.
They should improve their ability to schedule.
February 01, 2022
I am a current client of this provider
The caregiver was good to my husband.
They sent us a great caregiver.
January 04, 2022
I am a current client of this provider
They've made my experience positive by providing care for my father in my stead.
Something I'd like Right at Home to improve on is their communication.
January 04, 2022
I am a current client of this provider
They've made my experience positive by responding to my needs immediately and recognizing when I need help.
I like Right at Home because their caregivers are skilled and compatible with my lifestyle.
December 20, 2021
I am a past client of this provider
She's walking independently and doing self-care now.
I like the responsiveness. They're caring and trustworthy.
December 14, 2021
I am a past client of this provider
Employees and owner were very responsive to our needs at a very difficult time
December 07, 2021
I am a current client of this provider
I am very glad they are there, they give me assurance that my mom will not be in danger.
They are really good at communicating and work hard to fit our schedule.
December 07, 2021
I am a past client of this provider
They provided comfort and it was reassuring.
I like their services.
December 02, 2021
I am a past client of this provider
There were certain nurse aides that were helpful and would do what they were supposed to do.
They had some good people and others that were not so good. If one aide got sick, they would not send anyone.
Provider Response
Thank you for allowing Right at Home to serve your family. We certainly strive to provide a replacement care team member when the need arises due to a staff emergency. Our process is to communicate with the family to ensure transparency during the process of finding a replacement. As always, our office is available to discuss with any family member or client how to improve our services and communication.
December 02, 2021
I am a current client of this provider
They have provided quality care.
They are professional and take good care of me.
November 12, 2021
I am a past client of this provider
The caregivers served both my mother and father, so the daily care and companionship was helpful.
I liked the quality of care, the quality of the caregivers, and the responsiveness of the management team.
November 08, 2021
I am a current client of this provider
Without them, my husband would need to be in a nursing home.
The lady that we have is amazing! She comes in and does what I would do if I could.
November 04, 2021
I am a current client of this provider
The quality of the person the assigned seemed to be very knowledgeable.
They are responsive to my requests.
October 19, 2021
I am a past client of this provider
We had some outstanding caregivers and then two that were awful. The good ones helped me feel like things would go back to normal and that I've got this.
I had some really good caregivers, but they should've told me when I signed the contract that they'd have difficulty finding people to come to where I live.
October 07, 2021
I am a current client of this provider
I could not make it without the agency and my husband just got out of the hospital and at this point, I am trying to provide care in between both, and without their help, I would be lost.
I like the caregivers and the administrative team and the communication is good with them and the clients which are excellent and they are able to respond when we need them.
October 07, 2021
I am a past client of this provider
The introduction interview was helpful as they asked what we needed, what we like and didn't like to be able to help find us a good caregiver.
The person they sent was very compatible, kind, and met my mother's needs.
October 04, 2021
I am a past client of this provider
It gave me more free time.
It was easy to set everything up.
October 04, 2021
I am a current client of this provider
They gave me someone who is very in tune with special needs.
They are very efficient and caring.
September 28, 2021
I am a past client of this provider
I could get sleep at night and I knew my husband would be taken care of.
When someone does not show up to a night shift it was very upsetting.
September 15, 2021
I am a current client of this provider
They help David with his personal care and hygiene.
They're nice, friendly people who try to please their clients.
September 15, 2021
I am a past client of this provider
I still needed to work, and the client needed someone to be with him, so it was good.
They were accommodating, they knew who I was, they were more personal than other services.
September 15, 2021
I am a current client of this provider
They give me a better attitude, knowing I don't have to clean.
The people that come to help me are fantastic, very professional workers.
September 09, 2021
I am a current client of this provider
The help is tremendous. I can get out of the house once in a while
They have been very helpful and attentive. We like our caregiver.
August 19, 2021
I am a past client of this provider
They did perfect with everything.
They were very passionate.
August 19, 2021
I am a current client of this provider
They care for my husband, they bathe him, and they keep him happy.
I like the girls that work for me and the people that talk to me on the phone.
August 19, 2021
I am a current client of this provider
It has freed up my time.
They are affordable and consistent with personnel.
August 09, 2021
I am a current client of this provider
I have been progressing in my condition, but some of the caregivers are not self-starters, which makes more work for me when the goal is to take it away.
I have had many different people come in my home, and I don't like that.
August 09, 2021
I am a current client of this provider
They help him with socialization.
I need to know the agency better.
Provider Response
We appreciate your feedback and look forward to your client experience growing as you get to know our agency and the team involved in your loved ones care.
August 09, 2021
I am a current client of this provider
They provide peace of mind, that someone is taking care of my wife.
I appreciate the caregiver they sent to us.
August 04, 2021
I am a current client of this provider
They take me to my doctor's appointments. I cannot see after my appointments, so the service is very helpful.
I really like that they take me places.
July 28, 2021
I am a current client of this provider
I have two torn rotator cuffs. Some of the things they do for, I could not do by myself.
They're always on time and helpful.
July 21, 2021
I am a past client of this provider
They had a good attitude and were kind. They were attentive.
I like that the ladies they provided were nice. We used them in the rehab facility and in the hospital.
July 12, 2021
I am a current client of this provider
They put my mind at ease because I know they're there to watch my mom.
I like their communication!
July 12, 2021
I am a current client of this provider
We still haven't sorted out all the personality problems.
We've had some personality conflicts between the workers and the caregiver. I think we're getting it down to a good rotation now.
July 08, 2021
I am a current client of this provider
They aren't here every day, but the days they are, they are very helpful.
I like the caregivers.
July 08, 2021
I am a current client of this provider
Kim makes sure that he gets all the care he needs.
We've had some problems with being able to keep someone to come in. My dad has required 24/7 care and we've had a lot of issues with people not showing up, or showing up late.
July 07, 2021
I am a current client of this provider
They do try their best to work with us. The schedule is constantly changing. They try to switch things all the time.
He really likes his caregiver.
June 23, 2021
I am a current client of this provider
She has 24 hour caregivers, and some caregivers are better than others.
They're dependable and they show up.
June 21, 2021
I am a current client of this provider
There's been a few hiccups, as with anything, but they've been able to work it out and work with me.
I appreciate Kim, my point of contact, who is a great communicator, and several of their caregivers.
June 17, 2021
I am a current client of this provider
One important thing is that they help the client by relieving us of caring for her.
I like how they have been pretty good at sending people to us. We usually get someone to come in, be with her, and converse with her.
June 15, 2021
I am a past client of this provider
They provided her a comforting presence when she went into the nursing home.
They should just get an understanding of the patient on the first day instead of the second or third day.
June 08, 2021
I am a current client of this provider
Their care for my mom has been necessary and sufficient.
They communicate with me to better take care of my mom.
May 17, 2021
I am a current client of this provider
They fit our needs.
My caregiver will be there for breakfast and lunch.
May 17, 2021
I am a past client of this provider
I would have changed caregivers for him, if we stayed longer.
I only used them for a couple of days, and the old caregiver has come back, so we just decided to go back to them.
May 12, 2021
I am a current client of this provider
I think they're doing the best they can right now.
They're flexible with schedule changes. The ladies they send are great.
May 11, 2021
I am a current client of this provider
They help to motivate her. They do a good job. There are several people that work with her. They just need to have patience. There is one of them that is like the sky is always falling.
I like how there is a team of people working there.
May 07, 2021
I am a current client of this provider
I think I need to talk to them for more days and time.
I like the attention to detail.
May 05, 2021
I am a current client of this provider
They are always on time.
I like the people they have sent over to help with my wife.
April 28, 2021
I am a past client of this provider
Their attention was given to me and they seemed to know what their job entailed.
They sent out people that care and I felt that all of them worked hard doing what they are suppose to do and they cared who the patient was.
April 23, 2021
I am a past client of this provider
I had to get someone to stay overnight, and that helped me because he has Alzheimer's and he gets delusional at night. It helped to have someone at night.
The girls we had were good.
April 23, 2021
I am a past client of this provider
I had no complaints with the company. We didn't have to worry about my father through the bad storm because they were there for him.
The company did a lot with my father and did a good job taking care of him through the bad snow storm.
April 08, 2021
I am a current client of this provider
They have helped him by just looking after him. They help with bathing and feeding him.
I like that they gave us a good caregiver.
April 05, 2021
I am a current client of this provider
For both of us it's improved our quality of life quite a bit. My mom is able to get her baths regularly so it's good for her health. I don't have to spend the time doing it.
They seem to care about what they're doing.
March 17, 2021
I am a current client of this provider
They are very good. They have helped most by getting us, Lolita. She is kind and considerate of my family member. Anything he asks for, she takes care of. She also helped me with some things when I ended up hurting my back in January and needing help.
I like that they worked with me until we found the right caregiver. They support her and me.
March 09, 2021
I am a past client of this provider
I really like Margaret who came. They did a great job.
I've recommended them to everybody I've spoken with. I was very impressed with Kim, the nurse who came out.
March 04, 2021
I am a current client of this provider
They are professional.
They are very friendly and very personal.
March 04, 2021
I am a current client of this provider
She does all my shopping and helps me take a shower. She does the laundry.
I like the women that helps me. She is very competent and does anything that I ask her to do.
March 02, 2021
I am a past client of this provider
They took care of her and whatever she needed.
I liked the people there. They were friendly to us.
February 23, 2021
I am a current client of this provider
As the daughter and full time caregiver it allows me to have time away and know they are being taken care of.
I like that they have a nurse who does an assessment. Also, that they come and check on the patient. I like how involved they are.
February 22, 2021
I am a current client of this provider
I feel more comfortable when they are there because I live a few hours away.
They go above and beyond to accommodate our funky schedule.
February 08, 2021
I am a past client of this provider
They were always reaching out to me to make sure things were going well.
They answered all of my questions and were able to work well with our schedule.
February 08, 2021
I am a current client of this provider
It has helped her a lot since she is not able to do much herself.
I like they provide great care to my mother.
February 03, 2021
I am a current client of this provider
They do not just take care of him physically, they engage with him. They talk with him.
They are fair and their management in the office is very, very good. They are very, very good, or I would have changed, I have been there for four years.
January 26, 2021
I am a current client of this provider
The caregivers encourage my mom to get out of bed. They help her feel independent.
I really like how they assist us every step of the way. They communicate well with us.
January 20, 2021
I am a past client of this provider
They were always there when I needed them and they gave me a break.
I like that they were quick to respond.
January 08, 2021
I am a current client of this provider
They do household chores that I would normally do.
They are on time and pretty much do what we want them to do.
January 08, 2021
I am a current client of this provider
The services make my life easier because the caregivers do things for me so that I don't have to do them myself.
The caregivers are nice and helpful.
January 06, 2021
I am a current client of this provider
I feel like I have had a very positive experience with all the aspects. I was worried at first since we have never done this before. But we have really loved it.
I had a really good experience with the care manager. She has gone above and beyond and has made everything so much easier for us.
January 05, 2021
I am a past client of this provider
They did the daily care and they tended to the wounds.
The people were very responsive and organized.
December 21, 2020
I am a past client of this provider
They seemed to do pretty much everything that was needed there is nothing they could have done to make her life easier. The agency provided for her needs.
I like their responsiveness.
December 16, 2020
I am a current client of this provider
They have been very helpful with the client since I am not able to be there.
They communicate well with me.
December 14, 2020
I am a current client of this provider
When I first came home from the hospital I couldn't walk, and they were able to keep me up with the exercises. They were very encouraging towards me, telling me I would get better eventually.
I like that they are always here when they said they would be.
December 11, 2020
I am a current client of this provider
I get help with my husband who is very ill. She is very able to take care of him.
I like the fact that respond right away.
December 03, 2020
I am a current client of this provider
The caregivers take me to the doctors, which is helpful.
The caregivers are good at doing cleaning.
November 30, 2020
I am a current client of this provider
They did what I needed and what I asked them to do.
They supply me with what I need.
November 25, 2020
I am a current client of this provider
It is the flexibility, it allows me to know she is well cared for.
I am just using them for sitters for my mom.
November 21, 2020
I am a past client of this provider
They just gave us a peace of mind knowing someone else was available to help.
They are friendly, compassionate and empathetic.
November 19, 2020
I am a current client of this provider
The most helpful part is the hands on care that is being done.
The agency has good people.
November 19, 2020
I am a current client of this provider
They stay in contact and are in the know about what is going on.
They have really good quality of care.
November 10, 2020
I am a past client of this provider
They've been positive. They were always here and seeing to my needs.
I liked that they are kind and considerate.
November 10, 2020
I am a current client of this provider
They are able to supply good people.
I like that they respond to my inquiries or problems.
November 10, 2020
I am a current client of this provider
Just being able to help me take care of my life is great.
They have got one person with us so far and she is always on time.
October 29, 2020
I am a past client of this provider
I knew that I could trust them, so I could get some sleep.
We have recommended them, they are very responsive. The caregivers were awesome.
October 15, 2020
I am a current client of this provider
They have a nurse that is paying attention to our issues that arise then call with recommendations.
They are responsive to concerns.
October 12, 2020
I am a past client of this provider
They took her to her dialysis every other day, that allowed us to be at work, and we could pick her up after work.
I liked that they were responsive, everyone they brought out was well liked by Sue.
October 06, 2020
I am a current client of this provider
It is honestly annoying to have them here. They don't give me any pleasure and barely help me.
Some of these caregivers are not self starters and I have to tell them constantly what to do.
Provider Response
Right at Home provides every opportunity to modify, revise and change care team and the care plan to better reflect the need of an individual client and family. We have in place the opportunity to share with the Client Care Manager as well as the owners to discuss how to better serve our families. It is our desire for open communication with the office team to ensure Right at Home is providing the Right Care and improving the quality of life of those we serve. Sandi Heintz, Owner/Administrator
October 06, 2020
I am a past client of this provider
They did as much as they could have what we asked of them.
The communication was really good and the caregivers that came really worked with us.
September 24, 2020
I am a current client of this provider
They relieve some of the pressure here to rely on someone.
They could have more choices in people to use.
September 21, 2020
I am a past client of this provider
They were all willing to do more than we asked them to do since it was a strange situation. I was still here all the time.
They were able to respond within a couple of hours and start having someone here full-time. The aides are typically good about exchanging information between each other, too. I like that.
September 16, 2020
I am a past client of this provider
The caregiver was extremely respectful of my dad's wishes.
They were always very professional and wonderful. The aides took good care of my dad.
August 20, 2020
I am a current client of this provider
They take care of the things he needs around the house. He likes to do things on his own. I wish they helped him more with his personal care. They do light cleaning.
I like that they found somebody fast enough to take care of my father. They were able to find one person to take care of my father.
August 11, 2020
I am a current client of this provider
They've been stellar. They make her day so much better. They are being creative about doing the things she likes to do.They think of ways to engage with her.
They are easy to work with. They have good quality and are responsive. It's exceeded our expectations.
July 28, 2020
I am a current client of this provider
They have kept it consistent with the caretakers and they match up with my sister and dad. They have gone out of their way to make sure that the caretakers match up.
There is a lot of change within the agency so they go and meet with my father and sister so it confuses them. I would prefer that they talk to me or family instead.
July 27, 2020
I am a past client of this provider
They took me where I needed to go.
They are nice and clean.
July 23, 2020
I am a past client of this provider
We could not have gotten through everything without them.
The communication was excellent. The staff were phenomenal. I had no complaints.
July 16, 2020
I am a past client of this provider
The most helpful part was the constant caring that they provided each day.
I liked the personnel.
July 16, 2020
I am a current client of this provider
I like that it brings someone new to come in and interact with her.
I like that they have good service, and good quality of people that come in to be with my mom.
July 13, 2020
I am a current client of this provider
They follow up and contact me. They offer suggestions and I feel like we are part of a team.
They are very caring. They follow up and they don't make you feel like you're in this by yourself.
July 07, 2020
I am a past client of this provider
My mom didn't fall anymore while they were there.
They were easy to work with and they gave a military discount.
March 23, 2020
I am a current client of this provider
They don't let my mother have her way, which is good. It helps me a lot.
I like that they're very responsive, send really good people and know what they're doing.
March 19, 2020
I am a past client of this provider
It is great except when you don't have enough money-wise. Now we just don't have to pay someone to come in.
I was very happy with the people, the lady who came out first and the caregivers were awesome.
March 12, 2020
I am a current client of this provider
I'm glad I have them because I need somebody. I had another heart attack about a year ago and I had to hire somebody to help my wife.
I'm not entirely sure what can be improved and what can't, but there's a lot of turnover, which creates problems for me and other people.
March 10, 2020
I am a current client of this provider
The most helpful thing has been the daily living activities that they help out with.
I like that they are reliable and very helpful in scheduling and flexibility.
February 18, 2020
I am a current client of this provider
The most helpful part has been that the caregiver helps my mom to bathe and clean and get dressed. It give us peace of mind that my mom is being taken care of.
The caregiver that we have is very friendly.
February 13, 2020
I am a current client of this provider
They are professional and reliable. They provide care for both of my parents.
They are very friendly and responsible.
February 13, 2020
I am a current client of this provider
They are doing things that I can't do, and I have no friends that can do them.
I like that they are conscientious.
January 22, 2020
I am a current client of this provider
They can find certified nurses that actually want to lift a finger and help. It has been hard to find someone to provide her with the services she needs.
They can have more reliable nurses on hand.
January 14, 2020
I am a current client of this provider
They have helped the most with giving us the mobility to get around our house.
They are very thorough in what they do, and they do a good job.
January 01, 2020
I am a past client of this provider
When my sister and I were facing some very tough decisions regarding care for our mother in her final weeks, Sandi with Right At Home NW Houston was just the person we needed! She helped us navigate through new and difficult territory with such kindness and compassion, we couldn't have done it without her! Mom received such wonderful, amazing care the last week she was with us, we are just sorry we didn't reach out to Right at Home NW sooner!
December 11, 2019
I am a current client of this provider
They are there to take care of my mom, who has dementia and doesn't know what is going on.
So far, I have had very good service from them and hardly any trouble, and if I need someone, they make it happen for me. I have called in less than 48 hours before, and they have found me a caregiver.
December 11, 2019
I am a current client of this provider
They jump through hoops to help you out pretty quickly.
I have used them twice now. I guess that I have just gotten lucky, and they have always assigned good caregivers that I have fallen in love with and want to keep forever.
December 11, 2019
I am a current client of this provider
It gives me a break for a few hours on Monday.
The caregiver is wonderful, and we've been using the services for about a year now.
November 22, 2019
I am a current client of this provider
It has been a blessing. I'm at the point where my health is limited so much. I am not able to help her as much as I used to. They became my boots on the ground. They have been very helpful. They made it work. She can still go to church on Sundays.
They seem to be sincere. They ask good questions. They genuinely care.
October 23, 2019
I am a current client of this provider
They help with relieving me. I am able to run errands. I feel safer knowing that he is being taken care of.
The people we have had have been excellent. The last person we had was here for a year and a half.
September 10, 2019
I am a current client of this provider
It is a stress relief. I am able to do my work. I cared for her myself for two years before I had them.
Based on my experience, we have only had a problem with two of them in a year.
September 10, 2019
I am a past client of this provider
Our caregiver, who we had to terminate, actually worked well with my mother. She would take my mother on car rides and take her to the store. It was a shame that we had to terminate her.
They should improve their standards with regards to who they hire.
August 16, 2019
I am a current client of this provider
They have sent me people I like, and they are always caring. They just seem to be that way.
Sometimes, you have certain problems. Lately, everything has been very smooth. I like the idea that they care.
July 30, 2019
I am a current client of this provider
They try to match the caregiver with my husband so he will be comfortable with them and converse with them.
They work really hard to make sure we have a caregiver coming.
July 17, 2019
I am a current client of this provider
They care for him every day in the morning.
They need to have trained and qualified backup caregivers.
May 29, 2019
I am a current client of this provider
They help me care for my wife.
I would like to see better training for the caregivers.
May 29, 2019
I am a current client of this provider
They are good at keeping the same caregiver over time.
The caregivers have been nice and competent.
May 29, 2019
I am a past client of this provider
They were very good. They helped me out the most by staying with me when I took a bath.
They were friendly. They came when they said they were coming. They stayed with it. They would have done anything that I asked.
May 17, 2019
I am a past client of this provider
We will trust. They were prompt and gave us peace of mind that someone was with her.
Someone is there with the her. The caregivers really care.
April 11, 2019
I am a current client of this provider
They stay over with my aunt when I go out of town to get shots for my eyes and nobody else can stay with her. They help me to get away.
I like them because they have been there when I have needed them.
March 14, 2019
I am a current client of this provider
They can make my life easier by teaching their people to cook.
I like that they provide more services than other places, like making the bed, vacuuming, and doing more around the house.
March 14, 2019
I am a past client of this provider
They did everything I needed them to do. All my caregivers were friendly and nice, except one. I had one caregiver that I had to tell them not to send back because I had to go shopping but she completely messed up.
I only needed maybe two hours of help, but they only did it in four hour increments. I didn't need four hours.
March 14, 2019
I am a current client of this provider
I'm pretty much restricted to my bed. They take care of me and change my diapers for me and feed me. They make sure I'm comfortable before I leave. They are pleasant to talk to.
We have had two or three representatives sent to us. One is very good. They come in on time and leave on time. They help my wife out and take care of me. I'm very satisfied with the services they are providing.
March 14, 2019
I am a past client of this provider
They were there when we needed them.
They were very business like and punctual.
February 25, 2019
I am a past client of this provider
They left me alone until I needed help with something. They made sure I was comfortable.
They are prompt, nice, polite, and willing to help whenever. They were always on time and there when they were supposed to be.
February 20, 2019
I am a past client of this provider
When your elder has a change of condition and this agency pulls together a care plan while you are out of town, we knew our loved one was taken care of. They provided trained personnel, LVN did check ins, and owner Sandi provided constant contact with us. In this crisis we were overwhelmed and the agency took the tasks needed and completed them successfully. Our worries were eased knowing he was taken care of with compassion. RAHNWH even helped with Hospice and relocation options. Want to have someone care for your loved one as their own. This company is it.
January 25, 2019
I am a current client of this provider
It makes my life a lot more pleasant.
They give good service.
January 18, 2019
I am a current client of this provider
My loved one isn't very sociable to begin with and they have a pretty sedentary life.
It depends a great deal on the care that is needed. Different patients react different ways. They are pretty expensive, but I don't know how other agencies are.
December 18, 2018
I am a current client of this provider
They have provided daily care and allowed family members to not have to provide that.
They are responsive and have a quality staff.
December 17, 2018
I am a past client of this provider
I can't get out of bed by myself as easily as with help.
They were always on time and they do really good work.
November 19, 2018
I am a current client of this provider
They help her change her Depends at night, guide her and help her get ready for bed, and help her at night if she needs anything.
They have taken excellent care of my parents for several years. They take care of her all night.
November 12, 2018
I am a past client of this provider
They helped me get outside and go grocery shopping. They were there if I needed them. I had to have the caregivers do stuff for me that I couldn't do.
I only have one complaint, and that is the bookkeeping. Everybody that they sent me was professional and of high quality.
October 23, 2018
I am a current client of this provider
She would not be able to be there without them.
I have recommended people already. They are very dependable. I haven't had any problems with them providing care at all.
September 28, 2018
I am a current client of this provider
It makes a difference if someone comes to help us out.
$18 an hour is too expensive, but the city pays for us.
September 27, 2018
I am a past client of this provider
I think the person that was hired to take care of her could have been more proactive. She sat in a chair and did nothing.
I liked the owner, and I think she is very good. The other administrative people and the service are good.
September 19, 2018
I am a current client of this provider
They have helped by having someone here to take care of me.
They are dependable.
September 19, 2018
I am a current client of this provider
My dad is not as stressed as he was before because he knows who coming. They could convince my father to do a few things, but I don't think they could do that.
They are very caring, they communicate well, and they provide good care for my parents.
September 18, 2018
I am a current client of this provider
You are going to make mistakes when it comes to hiring caregivers. I did. Before hiring Right At Home I had 3 different companies. Finally I was introduced to Right At Home and what a wonderful surprise it was.
Their caregivers are wonderful and took great care to make my wife as comfortable as possible. My family was so pleased.
You have a choice to hire any caregivers you want but you’d be ecstatic if you chose Right At Home.
My family and I are estatic.
September 13, 2018
I am a past client of this provider
The care was critical and in the hours they were there they helped to feed her and made sure that she was safe at night.
I thought that the people who cared for her were honestly caring, and seemed like they were thinking about my mom's situation.
September 13, 2018
I am a current client of this provider
I would like it if they had more flexible hours.
They are somewhat accommodating.
August 24, 2018
I am a current client of this provider
They've made my life easier in every way you can think of.
They are excellent.
August 17, 2018
I am a current client of this provider
They make sure my mother-in-law is well cared for.
They have plenty of knowledge and they are very helpful. They're always accessible.
August 09, 2018
I am a past client of this provider
I don't think they could have made his life easier, but they did give me good tips on how to help him.
I had a problem when I first started up with them. They said they would have a return visit with the owner or the caregiver, and then they never showed up.
July 18, 2018
I am a past client of this provider
The service was absolutely wonderful. They were very kind, considerate, and helpful. They were they there when I needed them.
They were very prompt and kind to my mom. They were easy to talk to and I felt like I was in good hands.
July 18, 2018
I am a current client of this provider
We are both handicapped and we both need help.
The people seem very well qualified.
July 18, 2018
I am a current client of this provider
They have given me insight as to how other people live. They also remind that there are good people in this world.
They have had someone available when I have needed them.
July 13, 2018
I am a current client of this provider
Some of the helpers are very good, and some seem to not be so great. There was one caregiver that didn't know how to operate a coffee maker. The ones who my loved one really enjoys are the ones who cook the meals that she likes.
They could have less turnover with helpers.
June 27, 2018
I am a past client of this provider
They were reliable, everybody showed up on time, and they were able to fulfill their duties. They were flexible with us.
The owner went above and beyond for us in finding nurse practitioner who could come out and do an evaluation for her before we signed up.
June 26, 2018
I am a current client of this provider
It has had a wonderful impact because the caregiver treats him with kindness and is always reliable.
Four days a week we have a caregiver who is reliable and compassionate. We tried to get another caregiver for the other days, and they told us they would send someone to evaluate and then get back to us. They sent someone who was horrible and had a bad attitude. There has been a lack of communication from the office. After I called and asked that they not return, they informed me it would be a week before getting someone else. Then, someone else showed up and we were not informed that they were coming.
June 21, 2018
I am a past client of this provider
They impacted me by providing compassionate service.
They were able to provide excellent and compassionate services.
June 15, 2018
I am a current client of this provider
They have helped by being here and doing the things that are hard for me to do. One thing that they could improve on is by coming back to the facilities.
I like that they are very efficient.
May 25, 2018
I am a current client of this provider
They get my mom to appointments.
They are consistent. They've never failed to pick up my mom. Today at my mom's appointment, they were having a little difficulty finding the doctor's office, so maybe they need a little front end work to help them figure out what they're supposed to be doing; that would be helpful.
May 22, 2018
I am a past client of this provider
The caretaker would spend time with my mom and took care of her. We went through a couple of caregivers, and the last one needed more training.
I liked the communication from them.
May 15, 2018
I am a current client of this provider
I will use them more often in the future because until now it's been all over the place. My mom can stay at home with someone and it helps me get out of the house.
They are flexible with scheduling and I can book them when I need them.
May 15, 2018
I am a current client of this provider
They send me the caregiver I need.
Well, the lady that comes for me is a fantastic person, and we are really happy with her.
May 10, 2018
I am a current client of this provider
We don't have to do laundry anymore.
They are willing to change the schedule when they need to.
April 26, 2018
I am a past client of this provider
They were very professional. They were company for my mom and were sitters for her.
April 19, 2018
I am a current client of this provider
They always arrive right on time. They arrive at the certain time they say they'll be here, and they do a good job. Right at Home gives me the opportunity to do what I need to do, and I know that someone is here to take care of my wife.
March 23, 2018
I am a current client of this provider
They offer the best care. They support me with my health problems.
March 19, 2018
I am a current client of this provider
They are very dependable and do what we need them to. It gives my mom a higher quality of life. They keep her clean.
March 14, 2018
I am a current client of this provider
I like my caregiver a lot. The caregiver doesn't try to come in and takeover. They ask what I want to do and what I want to eat. They are receptive to me.
Provider Response
I am sorry that we did not meet your expectations as our goal is to always exceed every expectation. I would love to learn more about your situation so we can see how we can help resolve it. Please call me at your earliest convenience. Thank you, Diane Baker, Owner
March 09, 2018
I am a current client of this provider
The office staff is pitiful. They need to train the office staff, and a manager needs to be onsite to make sure they do their job. The caregiver is great and helps me a lot. She provides companionship as well as the service that I need.
March 09, 2018
I am a current client of this provider
The young lady that comes twice a day is very attentive and calls when she thinks she wont be here for the evening. She makes sure that he took his medicine and checks his blood pressure. She counts out his 22 medicines that he takes and fixes breakfast and dinner.
December 18, 2017
I am a past client of this provider
Right at Home was very pleasant, kind, and accommodating with my schedule. The caregivers were comfortable and professional. Right at Home made my life easier because I could not drive at all and they drove me to the places I needed to go.
December 14, 2017
I am a current client of this provider
Right at Home is very prompt and has no problems in doing what I ask of them. Right at Home has helped me increase my mobility.
December 11, 2017
I am a current client of this provider
Right at Home is great because they are all so friendly. Right at Home has made life easier by keeping everything clean for me.
November 17, 2017
I am a current client of this provider
I would tell a friend that Right at Home is friendly towards my loved one. My loved one looks forward for the caregiver once a week because she can have a good time with her company.
November 14, 2017
I am a current client of this provider
I have had 8 no-show sitters in the last 3 weekends, and they do not even call me back. They say they are getting their messages but no one ever calls me back. I asked for the schedule, and I got a no-show and I am wondering if Right at Home is going out of business because I am appalled by this. I am at home taking care of my loved one, and it did take a long time to find the right fit. My problems arose when they started to not show-up after that. Three times they have sent 2 sitters at the same time, and they have also sent very incompetent sitters.
November 09, 2017
I am a current client of this provider
Right at Home has had reliable caregivers. The caregivers prepare meals and provide great companionship.
November 09, 2017
I am a past client of this provider
Right at Home is dependable because I never wondered about them, and they were always there. Right at Home helped immensely with the care.
November 09, 2017
I am a past client of this provider
Right at Home was so helpful and always the people that were suppose to show up showed up. They send good, conscientious and caring people. The administration at the office was always so helpful and courteous and prompt at getting back to me. I just felt peace of mind when Right at Home was with my mom. They did good care.
October 13, 2017
I am a current client of this provider
Right at Home do a pretty good job. The caregivers helpers help me with my personal hygiene.
October 13, 2017
I am a current client of this provider
I would tell a friend that Right at Home has very very good helpers that do whatever they can for my loved one. Right at Home makes my loved one's life easier by making sure that they take their medicine, keep them company, take them out, cook for them, and take very good care of them.
October 12, 2017
I am a current client of this provider
The service from Right at Home is pretty good. They do what they say they will do. There are some times when the caregivers are a little bit early, but that's good. The biggest complaint I have would be that they send me a schedule of when the caregivers will be there, and they have trouble getting the right number of people needed to provide the care. There are some holes in the schedule that don't get filled until later. The caregivers from Right at Home do the washing when necessary, clean the dishes, and seem to look at the client in a good way when taking care of her.
September 28, 2017
I am a past client of this provider
I would tell a friend that Right at Home provided reliable services. Right at Home's services gave me one less thing to worry about during a stressful time.
September 20, 2017
I am a current client of this provider
Right at Home rearranges schedules if I need them to, they fit with me. Right at Home helps me and assists me.
September 13, 2017
I am a past client of this provider
Right at Home provides the services we want and takes care of the paperwork. Right at Home only comes for three hours,twice a week.
August 22, 2017
I am a past client of this provider
Right at Home was very friendly, punctual, and dependable. The client was already in a facility when Right at Home started visiting them and so the impact of the services wasn't very large.
August 17, 2017
I am a past client of this provider
Right at Home is easy to work with, has quality caregivers, and will help with anything that you will need. The services from Right at Home helped our family quite a bit and provided peace of mind knowing that our loved one was taken care of correctly.
August 14, 2017
I am a past client of this provider
Right at Home responded in a very timely manner and gave us the help that we needed immediately. Right at Home made her life better by meeting our expectation to watch over her over the night.
July 17, 2017
I am a current client of this provider
Since I only use them every 2 weeks, it's difficult to have the same caregiver, but I have been satisfied with most of them.
October 27, 2016
I am a current client of this provider
Wonderful to me and for me.
January 17, 2015
I am a past client of this provider
Moving my elderly Dad from CA to TX was very emotional and overwhelming. We feel so blessed to have met Sandi Heintz the Owner of Right at Home NW. Sandi sincerely cared about my Dad's and my families well being. She is very knowledgable and is always there for guidance and support. My Dad enjoyed the visits with his caregiver. They talked, had lunch. went for haircuts and his favorite, trips to DQ ice cream! We will be forever grateful for Sandi - Right at Home NW for the wonderful, peaceful memories we have with my Dad before he passed away.
January 07, 2015
I am a past client of this provider
We used Right at Home for my family member with Alzheimer's. Our initial consultation with owner, Sandi, was very informative and it helped guide us with options of how Right at Home NW Houston could help. It was delightful that care giving was set up based on the need of our loved one. It was very peaceful to see the genuine caring nature of the employee. All calls to the office were handled immediately and all appointments were promptly achieved and on time. When our loved one passed, Sandi made several inquiries to just check on us. This company has a true and given nature of compassion and integrity. When the need arises again, we will definitely use Right at Home NW Houston with no doubt and in confidence in this company.
July 24, 2014
I am a current client of this provider
We have been very pleased with all the care given that have stayed with my Dad.
About Right at Home Northwest Houston
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.
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