BrightStar Care Denton

Offers Home Care

72 Reviews
Call (800) 973-1841
BrightStar Care Denton (800) 973-1841
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Reviews of BrightStar Care Denton

72 Reviews Write a review

Home Care Reviews for BrightStar Care Denton

March 23, 2021

By Dennis E_1

I am a current client of this provider

They do little chores or give Dennis a bath. I like that they try to send people to help me even when I ask at the last minute and the quality of people they send.

February 18, 2021

By Barry C_1

I am a current client of this provider

I'm still alive. They've done what they said they'd do so far.

February 16, 2021

By Cynthia R_3

I am a current client of this provider

They are very caring. They help me with getting ready for the day. I like that they are very attentive and they know what they are doing.

February 04, 2021

By Anonymous_4535

I am a current client of this provider

They took care of my wounds. They come to me and I don't have to go anywhere.

February 04, 2021

By Anonymous_4548

I am a past client of this provider

I needed the services. The caregivers always made everything quick and easy. Everything was great with the care. I liked how easy it all was and that it was all in-home.

January 12, 2021

By Damon W

I am a past client of this provider

It was just a bad situation. They were doing their job but it was just a bad situation. It was efficient for me.

Provider Response

Damon, Thank you for the feedback. We will be following up to learn more about the situation and address as needed.

January 07, 2021

By Henri B

I am a current client of this provider

The delivery is very flexible. I like that there isn't any fuss with the company. I can't think of anything wrong.

Provider Response

Thank you we appreciate the opportunity.

December 17, 2020

By Anonymous_3557

I am a current client of this provider

They help me with medical needs so I do not have to go to the doctors. They are very personal with me.

Provider Response

Thank you for taking time to provide us a review. We appreciate it.

December 17, 2020

By Janco S

I am a current client of this provider

They enable me to receive care at home so that I don't have to go to the hospital to get it done. I love my nurse. She is always on time.

Provider Response

Thank you for sharing the feedback. We appreciate it.

December 07, 2020

By Lawrence B_4

I am a current client of this provider

They are extremely important to me. They are very capable of doing medical procedures. I like the quality of the nurses that I work with. She is flexible and consistent.

Provider Response

Thank you for the kind review. We appreciate the opportunity to serve you.

December 07, 2020

By Richard W_24

I am a current client of this provider

They've done a good job. They show up on time, are friendly, and willing to help.

Provider Response

Thank you!

November 21, 2020

By Nancy D_11

I am a current client of this provider

Every time I call they answer my questions. I like the nurse that they sent me very much.

Provider Response

Nancy, Thank you for the kind review. We love caring for you.

November 11, 2020

By Eva M_3

I am a past client of this provider

They helped the most by being there for him, doing his meals, beverages, and they were someone to talk to for him. They were always on time and stuck to their word. They didn't overcharge or anything like that.

Provider Response

Thank you for taking time to provide the review. It was our privilege to care for your loved one.

October 12, 2020

By Rudy M

I am a current client of this provider

They help me clean my house and that makes easier for me. They treat me well, and we have not had a reason to complain.

Provider Response

Thank you. We appreciate the opportunity.

September 24, 2020

By Martha A_4

I am a current client of this provider

They do what they said they would do and they go through effort to get it done. They are kind and concerned. They take care of my needs.

Provider Response

We appreciate the kind review. Thank you for the trust and confidence in our services.

September 16, 2020

By Joseph T_9

I am a current client of this provider

They get the job done. They are flawless. The care is convenient because they come to our house and they get us put back together.

Provider Response

Thank you for the feedback. We appreciate the opportunity.

September 10, 2020

By Casey F

I am a current client of this provider

I feel confident in the care that I'm receiving. They are very easy to communicate with.

Provider Response

Thanks for taking the time to share your opinion. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Thank you!

August 21, 2020

By Amber C

I am a current client of this provider

When I ask questions, my nurse will answer the question and if she doesn't know the answer, she will find it for me. They're thorough, nice, and my nurse is very friendly.

August 10, 2020

By James S_24

I am a past client of this provider

I don't have anything to suggest. My mom never did really take full advantage of the freedom that the service was available. She was still sitting around. It was a unique circumstance but she was scared to go out. She didn't go places. My dad was better. They got flowers for Mother's Day. They worked really hard to find us a good care person to fit our needs.

July 20, 2020

By Carol C_23

I am a current client of this provider

I need help and the caregivers are very professional. I am already familiar with the agency and so haven't been surprised by anything.

July 20, 2020

By Darla S_5

I am a current client of this provider

They do my infusion with one stick. My nursing care has been excellent and they have always done what they said they would. They accommodate my schedule and considerate with my time.

July 13, 2020

By Charlotte H_3

I am a current client of this provider

The nurse comes and will let me know about how my line is looking, and how that is going. I really don't have anything to complain about. Every once in awhile the nurse is late, and I don't care, but I think others might be offended by that.

Provider Response

Dear Charlotte, Thank you for sharing this valuable feedback. We appreciate it. We understand the concern and will work to minimize this type of issues. Our home health nurses usually have multiple patients to care for in any given day we try to estimate to the best of our ability the arrival time but sometimes delays are caused due to unforeseen issues such as treatments taking longer than anticipated, traffic issues, Etc. When this happens we also try to notify the impacted patients. Again thank you for taking time to provide the feedback. Best Wishes.

June 10, 2020

By Brandy T

I am a current client of this provider

It is a life saver to have them. After the first visit they called us to see how it went. They are very flexible. They are accessible 24 hours a day. They guarantee compatibility.

May 19, 2020

By Timothy D_1

I am a past client of this provider

I had to stay at home and wasn't able to go out and had to miss work. The nurse who came by was very well detailed. He never took shortcuts and did the job very well.

May 12, 2020

By Barbara M_41

I am a current client of this provider

The nurse, physical therapist, and occupational therapists have all been very helpful. I like that they will call when they are coming.

April 22, 2020

By Anita W_3

I am a past client of this provider

The therapy they gave me was wonderful and has helped a lot. They were wonderful. I was in a rehab place and they were wonderful therapy people.

Provider Response

Thank you for the 5 star rating. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

April 09, 2020

By Sophia C

I am a current client of this provider

My caregivers come right when I need here and do whatever I need done. They are always here when I need something.

Provider Response

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise.

April 09, 2020

By Amy L_7

I am a current client of this provider

They're very helpful. I'm able to call the nurse when I don't feel well so I appreciate that support system. I haven't had any problems or issues. I've only had to call the office once. I would recommend them to anyone.

Provider Response

Dear Amy, Thank you for the kind review. We appreciate it.

February 18, 2020

By Francine H

I am a past client of this provider

They give me PT. I only had one negative thing to say. There was a misunderstanding as to what the aide could and could not do. Everything else was good. They are caring. They listen to what I have to say. They do their job.

Provider Response

Thanks for taking the time to share your opinion. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Thank you!

February 10, 2020

By Scott S_4

I am a past client of this provider

They got me through the daily antibiotics. They changed the balloon pump and helped me heal up. They were on time and showed up. They seemed to know what they were doing.

Provider Response

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

January 23, 2020

By Anna B_3

I am a current client of this provider

The nurse makes sure that I am available, and if I'm not, she will reschedule. I like the nurse that comes because she is friendly.

Provider Response

Thank you for taking time to review BrightStar. We appreciate it.

January 20, 2020

By Laura R_6

I am a current client of this provider

They need to follow through on blood tests. There needs to be more coordination between each other.

Provider Response

Laura, Thank you for sharing the feedback. We will reach out to you to gather more details and will try to improve communication with the labs processing partner.

December 14, 2019

By Russell S_4

I am a current client of this provider

It's helping me with controlling what needs to be done with getting me comfortable with medications and dressing. I like the service they have given me and the nurse I have that is attending to me.

Provider Response

Thank you for taking time to review we appreciate it.

November 20, 2019

By Barbara H_27

I am a past client of this provider

There really weren't any conflicts. We agreed on an appointment time, and they were punctual. Them coming made a positive impact. After the stroke, I have a hard time finding words sometimes. I had another one last week. With their help, I am getting back to normal. I liked the people who actually came to my home to help me.

Provider Response

Thank you for taking time to review. We appreciate it and happy to find we are making a positive impact.

November 15, 2019

By Cherylann S

I am a current client of this provider

They are always there when I need them. I like that the nurse does everything she is supposed to do.

Provider Response

Thank you for taking time to review.

November 11, 2019

By Lorie E

I am a current client of this provider

They help me take my blood. She does everything the right way.

Provider Response

Thank you.

October 15, 2019

By Melissa C_5

I am a current client of this provider

I am able to get my treatments, so I am able to function. It interacts with multiple things, so they don't just do nursing. All of the doctors are sort of connected.

Provider Response

Thank you for taking time to share your experience. We are very glad to hear that the treatments are working.

October 09, 2019

By Thom V

I am a current client of this provider

She really likes her caregiver. She is really good and dependable. She has been good to my mother. They are flexible.

Provider Response

Thank you for taking time to provide a review. We appreciate the opportunity to care for your loved one.

September 12, 2019

By Marietta R

I am a current client of this provider

They make sure she is taken care of. I like that they are professional.

September 12, 2019

By Cathy T_4

I am a current client of this provider

It has improved his ability to move. I like the convenience and the fact that they are close and willing to work with us.

August 20, 2019

By Donald P_8

I am a current client of this provider

They are very supportive. They answer our questions, and they really care. They have been wonderful, respond when we had questions, and seem genuinely concerned.

Provider Response

Thank you for taking the time to share your opinion. We take pride in giving outstanding service to every customer and we're happy to receive your compliments and appreciation. Thank you!

August 20, 2019

By Kelly H_1

I am a past client of this provider

They came once a week, so they were not here on a daily basis. When they did come, they were fine. They were always on time and did their job. They were always on time and courteous. They did their job to the best of their ability. They were always willing to go beyond what they needed to do.

Provider Response

Dear Kelly, Thank you for giving us the opportunity to continue to serve you. We appreciate the feedback and will make effort to improve on communication.

July 19, 2019

By Carol S_29

I am a current client of this provider

I am able to get up and walk around now. The nurses have been friendly and personable.

June 21, 2019

By Jason S_1

I am a past client of this provider

I could reach my pots, pans, and dishes and my own food so that I could do my food easier. I liked the people because they were awesome in helping me figure things out.

Provider Response

Thank you for a very thoughtful review.

May 22, 2019

By Misty V

I am a current client of this provider

They came to the hospital to do my blood work and dressing changes when I didn't want to leave my loved one who was in the hospital. It's a smaller company, so it's easy for me to talk to someone about a situation that is going on.

Provider Response

It is our pleasure. Thank you for sharing the experience.

April 17, 2019

By Cassandra G

I am a past client of this provider

We are able to get the help that we need. The customer service was good.

Provider Response

Thank you for taking time to post a review.

February 22, 2019

By Pamela V

I am a current client of this provider

They have someone coming here and taking me out for groceries and things like that. They're there if you need them. They'll listen to you and are very good at what they do. I like how they're very smart and know what they're doing. They understand what people feel and have good people to come take care of you.

Provider Response

Pam, Thank you for taking time to review BrightStar. We appreciate it.

December 17, 2018

By JoAnn F_3

I am a past client of this provider

The services made things easier for me to run errands and they gave my loved one a chance to get out. They did what they said they were going to do and they provided everything that I asked for.

Provider Response

Dear JoAnn, Thank you for the 5 star review.

November 27, 2018

By Merriott T

I am a current client of this provider

The caregiver is consistent and kind and he has a genuine interest in knowing who we are. The person that comes is on time and there is very good communication. I feel comfortable with the safety materials they bring. I like the engagement of the staff with my loved one. I am very impressed with the follow up from the supervisor to see if anything needs to be improved.

Provider Response

Thank you Merriott, we appreciate the kind review.

November 19, 2018

By Bryan D_2

I am a current client of this provider

The medication is working, so it is good so far. It has been a great experience. The nurse I have now shows up on time, and I have no complaints.

October 22, 2018

By Patsy H_1

I am a current client of this provider

They've freed us up because I don't have the ability to take care of her, and they do. We want her to stay in her home. I like the care they give. I like that they screen their people and try to match them up well.

Provider Response

Thank you, Patsy. We appreciate the opportunity and we try very hard to provide great service.

September 21, 2018

By Beverly H_1

I am a past client of this provider

She just got me up and going. I was able to walk. My therapist was awesome, I couldn't have asked for better care.

Provider Response

Beverly, We are very happy to hear about your outcomes. Wish you the very best. Thank you for sharing your feedback.

September 21, 2018

By Laura B_5

I am a past client of this provider

They did everything that I needed. They were good.

Provider Response

Dear Laura, Glad to hear the kind review, we appreciate it.

July 20, 2018

By Nancy F_5

I am a current client of this provider

It has helped a lot having someone be there to take care of my husband. They are great caregivers, great problem solvers and have great supervision. They provide great supervision for my husband.

Provider Response

Dear Nancy, Thank you for the kind review. We are honored to serve your family.

May 29, 2018

By Dora F

I am a current client of this provider

It helped me so much having BrightStar Care. It is helping me recover quicker. They are excellent.

Provider Response

Dear Dora, Thank you for the kind review. We appreciate it.

May 22, 2018

By Don V

I am a current client of this provider

The caregiver could actually do something when they are here. She gets here late and then does a whole lot of sitting around. The caregivers should show up when they are supposed to be here. The caregiver was 30 minutes late again today.

Provider Response

Don, We apologize for the issue and very much appreciate the feedback. As you know since the issue was identified, we have taken immediate action and replaced the caregiver. As promised we provide guaranteed compatibility of caregiver. Thank you for giving us the opportunity to provide care for you.

April 30, 2018

By Robert H_1

I am a past client of this provider

My mother has difficulty hearing, and one of the people that used to care for her had a strong accent, and my mom had difficulty understanding her. She was nice and good at what she did, but there was a communication problem. They were dependable and reliable.

Provider Response

Dear Robert, Thank you for the feedback and for the five star review. Please accept our apology for missing the mark on communication issue. We offer guaranteed compatibility and strive to find a matching caregiver. We are delighted to see mom gained her independence back and is now able to age at home with little help.

April 20, 2018

By Chris W

I am a current client of this provider

They're very prompt. They own the process, and they're caring. It's made mine and my wife's job a lot easier. We're untrained, and we were having to give our daughter IVs, so it's taken a load off of us.

Provider Response

Dear Chris, We take pride in delivering a higher standard to families here at BrightStar Care. We are happy to hear that your in home care was no exception, Thanks for leaving the wonderful review. Don't forget to tell your family & friends!

November 20, 2017

By Janet L

I am a current client of this provider

BrightStar Care is very professional. They know what they are doing. They were on time and pleasant. I know I can count of BrightStar Care. They were always on time.

November 14, 2017

By Gerald P

I am a past client of this provider

Everyone from BrightStar Care was kind courteous and polite. BrightStar Care taught me how to do exercises on my own.

October 18, 2017

By Kelly B_1

I am a current client of this provider

I would recommend BrightStar Care because they have been very professional. BrightStar Care makes life better because they are there for me. It's easy because they come to me, and I don't have to go to them.

June 27, 2017

By Monica P_489466

I am a current client of this provider

BrightStar Care is very diligent and follows up with the clients. The services have allowed me to go out of town.

June 27, 2017

By Annette B_489208

I am a current client of this provider

BrightStar Care is excellent and the training is really good. BrightStar Care helped and I am better able to take care of myself. They made me self-reliant.

June 27, 2017

By Terry B_489130

I am a current client of this provider

BrightStar Care's nurse goes above and beyond the call of duty. She is more than qualified for the job and she uses that to really help. The caregivers aren't a good match for my mom's personality. BrightStar Care is open to changing that, and we've had two caregivers.
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About BrightStar Care Denton

At BrightStar Care, as the only Joint Commission accredited home care agency in the area we believe that caring is more than just a job– it’s a way of life. That’s why our caregivers mean so much more to the people, families, and organizations we serve. Under the direct supervision of our full-time registered nurse Director of Nursing, BrightStar Care caregivers deliver professional and compassionate care in the comfort and familiarity of home. We are proud to provide the full range of home care services to meet your loved one’s unique needs. From companionship, bathing, and hygiene assistance to transportation, in-home infusions and medication management, our professional care staff is available 24/7 to help when you need it most.

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Services and Amenities of BrightStar Care Denton

Health services

  • Physical Therapy

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health
  • Physical Therapy
  • Occupational Therapy
  • Range Of Services Extra: Speech Therapy

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Home Maintenance
  • Blood Work And Other Medical Care
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Ach Draft

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: Home Health Services
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BrightStar Care Denton

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